Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/12/2024 400 Reports per Month - $75.29 / Month$75.29 - On 1/12 I paid $75.29 for 400 reports and when on the website this is what is telling me You have accessed 100 out of 100 available report credits this billing period. I have spoken to customer service multiple times and they are not helpful at all.

  Business Response

  Date: 01/26/2024

  Hi there *******,

  Thank you for reaching out.

  We are glad to confirm that this issue was resolved when you called into ************* on 01/5/24.

  If you have any additional questions and or concerns, please feel free to reach out to us directly. 

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 18, **** I went to the BeenVerified site and wanted to pull a report on myself to see what all was showing in my history. I set up a 1 month subscription for $26.89 I paid it through a Venmo account which comes directly out of my South ********* Banking account. I could not pull up the report and I never received the report. I immediately called and talked to a representative and asked them to cancel the entire transaction and refund my money to my bank account. He told me that he would have someone contact me about the issue. A different person sent an email to me asking me to send documents showing the transaction. I sent screenshots showing the Venmo receipt, my bank record showing the debit to my account and a couple of other documents. I then received another email asking for more documentation, I sent a couple of other screenshots and now earlier today I received something saying it would be sent to another department to determine what they would do next. I have heard nothing from them since earlier today. Its a charge of $26.89, its not hundreds of dollars, I just want my money back. Im done with this, Ive invested lots of time emailing back and forth and sending over everything I could to prove this was paid. Please help me if you can. Thank you***** ******

  Business Response

  Date: 01/24/2024

  Hello *******,
  I would like to thank you for your patience as well as your assistance in this matter. We also appreciate you sharing the screenshots and additional information. After thorough investigation we were able to confirm none of the Venmo transactions matched the username, zip code or amount and date. We also can confirm that our billing will display with our logo image and it will read Beenverified and one word  vs separate. We advise to work with your bank in reference to this transaction as we able unable to locate any matches based on the data shared.
  
  If you have any additional questions please do not hesitate to contact us.

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent $1 dollar to look something up on been verified and I check my bank statement and they charged me for $30. This is unacceptable what kind of scam is this? How is this legal?

  Business Response

  Date: 01/20/2024

  Hi there ****,

  Thank you for reaching out and allowing us the opportunity to resolve this for you.

  Based on your review it appears that you may have signed up for our 7 day $1.00 trial.

  If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

  We were able to locate your account the account and can confirm that it was canceled.

  Details about the refund has been sent to the email address on file.

  If you have any questions please feel free to contact us at **********************************

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a reoccurring charge from Been Verified on my card statement. I did not know what it was for or remember signing up for it. I searched internet for Been verified to try to figure out what it if for. I may have inadvertently signed up for this service as described by others but I dont remember trying to do any background checks.

  Business Response

  Date: 01/18/2024

  Hi there ********, 
  
  Thank you for bringing this matter to our attention. 
  
  BeenVerified is a website that provides a searchable database of aggregated public records. 
  You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. 
  
  Does this sound familiar? 
  We were able to locate an account that matched your credentials, Full name, billing zip code and phone number. 
  
  If you believe someone has made an account on your behalf, we take these matters very seriously and want to resolve this immediately for you. 
  Rest assured that your account was cancelled and refunded as requested.
  
  Details of the cancellation and refund have been sent to the email address on file.
  
  If you have any further questions and or concerns, please feel free to contact us directly. 

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit with an unexpected charge once I changed my bank cards. This is a charge I never knew about and I was 100% lost and confused when I seen this hit my bank account. I went to the site to see when I used it and I used this site and paid $1.00 for and it then the charge went to an automatic $30 up charge. I went to cancel the subscription and it wouldnt allow me to. I would also like to cancel the subscription ASAP!

  Business Response

  Date: 01/18/2024

  Hello ******,  

  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. BeenVerified provides multiple, hassle-free ways to cancel. You can call, email, chat, submit a request through our "Contact Us" form or...clicking on More > Support > Cancel Account. At this time, your account has been cancelled and you were refunded $26.89 as requested. Please do not hesitate to contact us if there is anything additional we can assist you with. 
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking my bank statements and found out that I have multiple unauthorized transactions that took place from 4/23/23 to 11/16/23. My account was charged$26.89 monthly for 8 months totaling $215.12 in unauthorized charges. I never signed up for ongoing charges and services from this company. I am apparently not the only one. I am filing a claim for a full refund of the unauthorized charges from Been Verified.

  Business Response

  Date: 01/17/2024

  Hello there ******,

  Thank you for sharing your experience, we apologize for any inconvenience.

  Upon investigation, we see that your account was created on 04/0/2023  with the special $1 7-day Trial.

  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.

  Each customer must agree to these terms before successfully creating the account.

  This way our customers are fully aware of the charges including the date to cancel the trial.

  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.

  Our records do not indicate a previous request to cancel the account before 11/29/2023, in this event the account continued to renew.

  We were able to refund your account as requested. Details about that refund has been sent to the email address on file. 

  If you have any additional questions, please don't hesitate to contact us.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a recurring charge for been-verified and Ive tried to cancel it multiple times.

  Business Response

  Date: 01/13/2024

  Hi there ******,
  
  Thank you for contacting us and allowing us the opportunity to resolve this for you.
  
  We were able to locate your account and have successfully cancelled your account. 
  
  Our records do not indicate a prior request to cancel.
  All of our subscriptions are recurring. We outline on the sign-up page that each subscription package will automatically renew until you elect to cancel. 
  
  If you have any additional questions, please don't hesitate to contact us at ********************************** 

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided false criminal history in a purported background check against my name to a third party organization that oversees US **************** programs. My criminal record is demonstrably clear of any charges or convictions and had BeenVerified actually verified their information with the county courthouse they wouldve never reported false information. When I called they only said they can delete my profile and not actually correct the false information. They refused to provide the third party company with correct and accurate information and this is a clear violation of the *****

  Business Response

  Date: 01/14/2024

  Hello ***, 

  We are saddened to hear about your experience and are sorry for any inconveniences that have occurred at this time. The Criminal Records section of a background check *** include criminal records from county courts, department of corrections, Administration of the Courts, and other legal agencies for the selected state. Sometimes court records are incomplete as a result of being filtered through different court systems or because of typographic errors when moving the records from paper to computerized format. Sometimes dealing with government courts is not the easiest process and while we put 110% effort into making our data as accurate as possible, we are sometimes limited to the data given to us directly from the court system.
  
  Because we do not create the information, we cannot edit the information. I am not able to edit information in a record in your report on BeenVerified. However, we do take your concerns seriously. If you are seeing a record that has been expunged or sealed, please email a scanned copy of the court order to ************************ or fax a copy to ************. Once we receive this documentation, we can begin working with our data team to address your concerns.
  
  Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can.
  
  Alternatively, if you would like to remove your listing from BeenVerified's people search results, we provide an easy online opt-out process.  Please use the link below to opt your name out of BeenVerified's people search results:
  
  ***************************
  
  To get started, click the link and use the search to locate and select your record.  You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out.
  
  If you are having trouble with the online process, or are receiving a message that you cannot use your email address, please reply to this email to let us know how we can help and we will get back to you as soon as possible with additional assistance.

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This answer does nothing to resolve their incorrect reporting and only explains why theyre wrong and that they wont do anything about it. They could easily do a records request with the jurisdictions in question to verify my lack of any criminal history but they refuse. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 02/15/2024

  Hi ***,

  In light of your request for the source of the item you identified, the following is a list of data vendors that you may contact to remove or correct the information in question:

  ******** *********************************************************** *** ********* ******* ****************************************** ********** * ************************ ********************************************** ********** ************************************* ******* ************** ************************************************** ************** * ********** **** ********* ***************************************** *********** ********************************************* ****************************** *** ************************************ ********** **** ******************************************* ***** ********* **** ********************************************** ******************** ********************************** **** **** * ***** **** **** *************************************** ********* * *** * ********************* ***** ** ******* ******* ******************************************************** *** *********************************** *********** *** ************************************ ********** ***************************************** ********** ******************************************************************** ****** ******************************************** *** ****** ************************************* **** ******** ********* ************************************* ***************** **** ************************ ***** ********** *** ********************************* ******* *** ******************************* ******* **** ***************************** ***************** *************************** ************* ******************************************** ************ ******************************* ******* **************************************** *********** ******************************************* ****** ****** *********************************** ******* ********* **** **************************** *** ****************************** ***************************************** ************* ********************************** ************************* ****** ****** ************ ****** ****************** ********* ***** ********************* ************** *** ******************************* ************************************ ********* ****** **** ***************************************** ********* ********* ******************************************** ********* **** *************************************************************** ************ ***************************************** ********** ***************************************** **************** *** **************************** ******* ************************************* ******** ***** ******** *********************************** ******************** ********************************************** *************** *** *********************************** ********** ********************************************** ********* **************************************** *********** **** *** ****************************** *********** ********************************************* ************* * *********** ************************************************ ******* *************** *** ******************************************* ********** *********************************** ******* **** ********* ***************************************** ******************** *********************************** *************** ********************************** *** ****** *********************************************** ******* *************************************** *** ********** **** ****************************************** ********** *********** ********************************************** ********* ********* ********************************************************************** ******************* ******************************** ******* *********** ******** ********************************* ******* *********** ********** ****************************************** **** *********** ********************************************* ********* ***************************** ******* ***** ********* ************************************************ ** ********** **** ** ******** ******************************************* ****** * *** ******** **** ***************************************************************************************** *** ****** *** **************************************************************** ******* **************************************** ****************** *** **** *********************************** ***** ******** ******** ******* * ********* ********* **** ******************************* ****** **** ***** ****** ******* ********************************************************* ************* ******************************************

  
  

• Initial Complaint

  Date:01/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a report for $1. Few weeks later get bill for a whopping $30. Definitely a super shady business practice and hides in the fine print. They refuse to refund it. I had no clue I was doing more than buying a report at the time of purchase.

  Business Response

  Date: 01/08/2024

  Hello ******,

  We are saddened to hear that you are dissatisfied with our service. I was able to locate your account. The account was created on 12/30/23 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $28.79. 

  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

  Your account was cancelled on 01/07/2024 as requested electronically. I was unable to locate any refund requests from your prior to this interaction. I was able to process a refund in the amount of $30.70. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  Please let us know if you have any additional questions at this time and we would be happy to assist you. 

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for services I never use nor did I hire prepay or sign up for services from this been verified business. My bank has investigation ending in a refund twice and my debit card being cancelled by bank requiring me to wait two weeks before a physical card arrived. This recent unauthorized charge make 3 times including a couple of $1.88 charges also refunded to me. Now while the current charge is pending the bank will and is canceling card issuing another this business is scammer identity theft no response was received from been verified by my bank attempting contact.

  Business Response

  Date: 01/08/2024

  Hello *******, 

  I was able to locate an account utilizing your full name, phone number, and billing zip code. The account was created on 11/23/22 with our $1.00 7-day trial. With a previous cancellation in December of 2022. The account was reactivated on 09/19/23 with our $1.00 trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $26.89.

  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

  Please be assured that your account was canceled and you were issued a refund of $53.78. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************