Complaints

This profile includes complaints for NBCUniversal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NBCUniversal, Inc.

  30 Rockefeller Plaza New York, NY 10112-0015

• 

  NBC Studio Tour

  NBC Universal 30 Rockefeller Plaza, Room M30S New York, NY 10112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ******* subscription bundled with an ******* account that is now deactivated. My debit card remains linked to Peacock, and I am unable to manage my account, remove my payment method, or cancel the subscription because its tied to the closed ******* account. ******* support claims ******* must resolve this, but Xfinity insists its Peacocks responsibility since my Xfinity account is no longer active. Im stuck in a customer service loop, unable to control a service that does not let me manage my account or remove payment methods This is unacceptable, as Peacock is refusing to provide account access or a solution. While having access to my payment methods

  Business Response

  Date: 04/02/2025

  We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
  
  Our ************* team investigated this matter and attempted to contact the customer via email on March 27, 28, and April 1, 2025. We were unable to attempt to reach the customer via phone call as the phone number listed was not valid. We apologized for any inconvenience that the customer experienced before asking for additional information related to the charge they were encountering and about their Xfinity account. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.
  
  We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26 I placed an order for a fresh start deals box from NBC Universal Content Commerce NBC- on March 8 with no notification i began the process of trying to get a tracking number - multiple times I sent emails, received the link and then a notice there was no record of my purchase- I sent a copy of my payment from ******, and requested a number to speak to a representative still no contact on March ******************************************************************************************************************************************************* my tracking code and that the box should be here today - it arrived but although the order number matches the box sent it was not the DEAL box i ordered - no option to return - just told repeatedly that the number on the order is the one i ordered - maybe if they has been able to produce a tracking number in a reasonable way i would think I made the mistake - but I dont I suspect they substituted the BOX since it is still available

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through the checkout of NBC store online and trying to check discount codes.After inputting some details the button said "continue" not "place order" when I hit continue it placed my order instead of ever bringing me to an actual sales finalization screen.I contacted them IMMEDIATELY put in a ticket through email as well as on the website to get the item canceled and they ignored both and it got sent out regardless.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a gift card balance with their TeeOff app. First problem is they restrict which tee times that I can apply that balance. Gift cards are legal tender like cash. So I booked a tee time that was clearly marked as a "Deal Time" which meant the gift card balance should have been applicable. But I was not given the option to use my gift card. Instead, they charged my credit card. This is a vacation trip and my travep credit card is already used for hotel reservations and gas. I called to request that they fix the payment method to my gift card and after waiting 20 minutes I was told nothing could be done because the tee time was no longer available. The foreign-speaking agent I spoke with refused to understand that I already had the tee time reserved and that I can't have my credit card charged for the golf. This should have taken 5 minutes to fix. But instead, my simple request was ignored out of either apathy or disrespect. NBC Sports Next has a banner on their website claiming that their mission is to promote the game of golf. This seems like a fraudulent claim when simple requests are brushed aside so readily.

  Business Response

  Date: 03/14/2025

  The customer booked a Hot Deal time, and the gift card did not apply. We do not know why the gift card didnt apply.  It could have been a technology issue or user error. When the agent real time attempted to impersonate and book the customer for an alternate time applying the gift card, it was successful.  This testing did add time to the interaction. 

  The case was not escalated because we were able to confirm through testing that the gift card worked.  The agent offered to cancel and refund the golfer for the Hot Deal that was booked so that he could rebook but the customer did not want that.  The statement from the customer that we did not understand that the tee time was unavailable seems to be misunderstanding by the customer, or language barrier causing miscommunication.  Because the tee time was unavailable, meaning already booked, we cannot apply the gift card balance to the reservation, and refund the difference.  This is why the customer was offered to cancel and rebook, this time using the gift card, where we could ensure he used the gift card properly to apply.  Had the reservation not allowed the gift card balance to apply, we would escalate the case. 

  The customer is correct that gift cards are not valid on all tee times.  This is listed on the main webpage (usage restrictions) as well as in the terms and conditions for GN gift cards (in small print). The GolfNow Gift Card can be used on *********** or the GolfNow app for booking Hot Deals, prepaid tee times, convenience fees, Tee Time Protection, and purchasing GolfPass memberships.   

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Fandango Unresolved Refund/Credit Request Dear Better Business Bureau,I am writing to formally file a complaint against Fandango regarding their refusal to provide a refund or credit for movie tickets I was unable to use due to a failure in their online ********* January, I purchased three RPX tickets for ******* America at Regal ***************** in *********, ******, scheduled for February 14. The total cost for these tickets was a little over $70 (Confirmation #*******). On the morning of February 14, I realized my family would no longer be able to attend the showing, so I attempted multiple times throughout the day to process a refund through Fandangos website. Despite using different devices and browsers, the system did not allow me to complete the request.I followed all refund policies and made every effort to cancel my tickets before the theaters deadline, but I was prevented from doing so due to technical issues on Fandangos end. I have since contacted Fandango by both phone and email, explaining the situation and requesting a resolution, but they have been unwilling to assist me in any way. I am not even asking for a cash refundonly a credit toward a future purchasebut they have refused to offer any form of assistance.I find this completely unacceptable, as I acted in good faith and within their stated policies. It is unfair for a customer to be penalized for a system failure beyond their control. Given Fandangos refusal to resolve this matter, I am seeking the BBBs assistance in obtaining either a refund or a credit toward a future ticket purchase.I appreciate your time in reviewing this complaint and look forward to your guidance on how best to proceed. Please let me know if you need any further details.Sincerely,***** ************

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2024 I ordered two books from the NBC Universal Store. The delivery date scheduled was Estimated Delivery Date: Dec 05-Dec 09, 2024. After the delivery wasn't made by that time, I reached out to customer service. They said that there was a delay in the delivery date and it would begin processing in 7-10 days. That time passed, so I reached out again (as my account still had my order listed as unfulfilled). I was told they had to check with the vendor. I reached out again, to be told that the book is now listed as pre-order and "We have encountered an unexpected fulfillment delay with your order. It is now estimated to begin processing on January 16, 2025." I have yet to received the books and my online account is still listed as unfulfilled. I have asked for a refund and that request was not even acknowledged. It's been two months since I placed the order ($70.89 USD; order *********). I need help getting my money back and to flag this business as a scam. I've reached out numerous times, delays with no real delivery date and no response on getting my money returned.

  Business Response

  Date: 02/10/2025

  Our customer purchased two pre-ordered items that were said to be released in December however due to the high volume of purchases our pre-order was delayed even further. At this time we have canceled the customers order and refunded her as her desired outcome was to be refunded. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have been credited to my account the payment made for the products that were not received. Thank you for reaching out to this business. 
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from nbc universal website, and it was not as pictured. So far, I have emailed about returns and been ignored. Next, I called the number I found for them online, which is ************. I confirmed with their agent that this was nbc universal store customer service. The agent proceeded to try to force me to sign up for some 100 dollar scam thing, refused to process a return and hung up on me. I am in adherence to the 30 day return policy listed on their site, yet they refuse to do a return. Con artists and scamming us not what I expected from a huge company like NBC

  Business Response

  Date: 02/04/2025

  This customer reached out to us on January 17th, 2025. We asked him for a image of the damaged item. Upon seeing the image we offered the customer a replacement or a refund. The customer did not reply to us. We are an email based customer service and do not have phones to be contacted on. As of today this customer has been sent a return label via email to send the item back to us so we may complete the return process and issue a refund once the item has been received. 

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  While part of their response is a lie ( I never ignored any correspondence from them, they were the non responsive ones) the issue has been resolved. I have a partial refund from them  ( minus shipping) which is probably as good as it is gonna get. 
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shop the box promo that was showed on the **** and ***** show on October 28 2024.The order number is ************ I paid $105.43 on my credit card which was charged that day and have never received the box. I first contacted them by email on December 3rd and received a ticket number of ******* telling me they would send me a response. I sent another inquiry on December 5th and 9th with a response of we are working on it. I sent one more email on December 19 telling them I need this merchandise for Christmas and that I was filing a complaint with the BBB.

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********, under the NBCUniversal parent company, doesnt allow customers to contact via telephone which creates an undue hardship for people with disabilities. In order to cancel your account, ********** requires customers to give billing information to include verification of the customers address and credit card information via an unsecured chat window with AI chat bots. ******* has an option to speak with live agents but they are simply more advanced AI chat bots; they have generic names and refuse to provide any identification for themselves. These issues make cancelling ******* services unduly and unnecessarily difficult; I believe this is a purposeful business model designed to prevent customers from canceling. I am asking for a refund, but MORE IMPORTANTLY would like the following: -******* TV required to create and provide an inbound customer service line -********** to STOP advertising live agents in chat OR -********** to provide ACTUAL live human agents for inbound customer service -********** cancellation request done WITHOUT customers being forced to provide credit card information

  Business Response

  Date: 12/03/2024

  We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
  
  Our ************* team investigated this matter and were able to connect with the customer via phone call on November 26, 2024. We apologized for any inconvenience that she experienced before confirming that we do not have a phone number for Support but are here to help through Live Chat, Email, and ************ messaging. We thanked the customer for their feedback regarding our methods of Support and that we have shared it with the proper departments. We attempted to then assist the customer further with cancelling her subscription and refunding the recent charge, however the customer was frustrated and did not want to share additional information to locate her account. The customer has not responded to our emails to further assist with their account. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist. 
  
  We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business has attempted to contact me but as I work a full time job, I cannot answer my phone during the day. Due to the lack of inbound customer service phone number, I have no option to return any calls. The business wants me to share credit card and billing information via unsecured AI chat windows, which I will not do. My complaint remains and I have yet to receive a refund or any offers for resolution. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

  Business Response

  Date: 12/23/2024

  We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

  Our ************* team investigated this matter and attempted to contact the customer via phone call and email on December 16, 17, and 18, 2024. We apologized for any inconvenience that the customer experienced before offering to further assist and set up a phone conversation through email. Every attempt to contact this customer through phone has been done through an unblocked phone number so that they are able to call us back. The first time the customer was contacted they did not want to provide information (email address, home address, last four digits of card number or a copy of the recent charge) to help us locate their account. As of this time we cannot confirm the customer has an account with the email and name provided in this complaint and will need any of the information listed above to do so. If the customer requires any further assistance, we ask that they reach back out either through email or by returning our call, and we would be more than happy to assist.

  We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The company has attempted to contact me but as I have no means of returning their calls due to the lack of inbound customer service phone information. As such, my dispute remains unresolved. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I an Annual Passholder of Universal ******* since 2009. I still have my original Preferred 2-Park Pass printed on paper from that first time it was issued in its original sleeve. I have always renewed and been a continuous pass holder since then never missing a renewal. I have missed out on pass holder nights because of the booking website issues and other opportunities that seem to be given to a select few pass holders but never really thought about it as the early bird gets the worm however today is very different. I attempted to purchase Epic Universe 1 day add on tickets to visit Epic Universe today and have been met with nothing but disappointment and frustration. No notice was given to when the pass holder tickets went on sale but I did set an alarm for shortly before 6am and found that tickets were on sale. I joined via the mobile app and waited for over 3 and a half hours only to be met with a blank screen and the inability to buy tickets. I sent in DM to Universal's X account only to be met with a "oh well" and just refresh and you will have 30 minutes to book again which is simply not true. In addition I have tried calling and there is no one to help. By the time I am writing this I have been kicked out of the queue and not being able to purchase any tickets but have spent 8 hours of today in virtual queues with nothing to show for it! To complicate the matters further I am moving out of state in June of 2025 (actually on June 1st) and due to moving really only the first few days work for me to visit Epic until who knows when I make it bad to *******. Being that I have evidence that if the Universal systems would have worked properly I could have purchased either an opening day or other ticket for the next day I hope Universal decides to make this right. I am attaching screenshots from my progress in the line via the Mobile App showing being about 20% done at 6:29 am until finally a blank screen at 9:15am

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *****