Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has falsified there guarantee to me and other customers! I have purchased a set of there product for over $700.00 and received everything just fine however the first week there bottom product broke/cracked and i requested a new set which they did then the same thing happened again which they replaced however AGAIN! in the same way the third set broke within a week(not chewy or eating) I spoke with a supervisor they said the would re-issue another set but this time send photos of the damages so we can ***** the issue and try and make my purchase work correctly as designed. A short time after i received a email stating they are not going to complete a replacement now... Which frustrated me as returned the email and asked why not response, I called several time with no assistance at all, they told me to buy another set at a discounted price and i responded why so those will break as well no thank you please keep your work about my purchase and then they hung up on me. I understood why the company offers remakes for customers that are unhappy with fitment or color but mine kept breaking. Please assist with getting this resolved with me as i cannot get anywhere with this company.

  Business Response

  Date: 11/01/2022

  Thank you for your feedback. We're sorry your veneers are not meeting your expectations. We're always here to help! Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. We understand that sometimes things dont work out. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our Pop On Promise **************************************. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience! ************************************** Certainly reach out to us if we can help in any way. We're here for you! Have a wonderful day.
  
  

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order from a SMALL impression kit. They do not have smalls so they sent a medium. I contacted them to let them know that a medium is to big. Received an email stating to put putty in refrigerator before using. Did it, returned them with an note and email about trays being to big. They set out the veneers and of course they don't fit. Sent them an email requesting cancel of order, they sent out another medium impression kit...I sent them an email regarding this. Received email stating to put putty in the refrigerator. Sent numerous emails about trays being to big and wanted to cancel order. Finally was able to cancel order and here is from there email regarding refund. ***** ** * ********* ** *** ****** *** ******** *** *** *** *** ** ******* **** ****** **** **** **** ******* **** ******** ********** *** ******** **** ************ ******** ******** **** ***** ****** *** ** ****** ******** ******* ***** ****** *******"This means I still owe $366.00 and Affrim (loan company) confirmed this. I emailed Pop On and this was thier response.."** ********** *** *** ******** *** ** ** **** ** *** ** ********** *** ***** ** **** **** *** *** ************ **** ****** **** ********* ****** ******* **** ** ** *** **** ** ******* ****** **** *** ***** ** *** ***************** *** ** ** **** *** **** ** ** * ****** ** *** ***** *** *** ******** *** *** *********** *** ****** **** ** ******* *** ******** ***** ********* ** **** **** *** **** **** *** **** *** ***** ** ***** *** ********* *** ******** ****** ***** *** **********"This is not fact based as I spoke to a supervisor at Affirm and they are now trying to collect a debt from me...and why should I pay anything when Pop On was unable to provide small impression kits? Their site states that veneers are custom made. That is a bold face lie as you can not make *************** if they can not provide small trays. Lies of the company and I am the one paying the price. I want a full refund of $600.06.

  Business Response

  Date: 10/19/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these under a financing plan in which I paid religiously until the product broke. I made multiple attempts to get the company to replace them and they wouldnt because I stopped paying due to the product breaking. They said I could pay a certain amount of money and theyd send me more. I told them that I couldnt use them due to breaking. They made no attempt after me paying most of the amount before they broke. Id like a complete new set that wont break and then Ill fulfill my payments.

  Business Response

  Date: 10/19/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!Tell us why here...

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pop On Veneers has charged me hundreds of dollars and it has been weeks and I never received my product. When I call, no one answers, and an automated recording disconnects the call. When reaching out via email, it is more automated responses saying they will check into the order and all I receive are more automated emails. The emails state that it will be weeks longer due to high demand to fill my order. I paid for expedited shipping and processing. I have requested several times for a refund. This company is fraudulent and scamming people. Pop On Veneers said they will only give a partial refund if I cancel my order. Even though the reason I am cancelling is because I never received my order due to their "high demand." It is one scam after the next. They keep telling me to wait a couple more weeks to receive my product. If I cancel my order, I will not receive any refund. They keep telling me to wait so they can continue to charge me. This company needs to be shut down and investigated immediately.

  Business Response

  Date: 10/28/2022

  We're deeply sorry to hear there has been a gap in communication. Our team typically responds to inquiries within 24 hours, so we certainly want to take a close look at any concerns you may be having. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work that was done by pop-on veneers was horrible they did not fit my mouth and was not even completely finished product I'm asking for a full refund and out of the money that they took in they're only going to refund me back approximately 30%. I have no product for the services that they rendered which were not good services at all in any way shape or form yet they took my money I find this to be very very wrong

  Business Response

  Date: 10/28/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The product that was a horrible fit. It had unfinished edges and I had likeness to $.99 vampire teeth that can be purchased with a big gulp at the gas station. They took $149.00 of my money and I have nothing. I have nothing for the money taken.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/08/2022

  Thank you for your feedback. We're sorry your veneers are not meeting your expectations. We're always here to help! Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. We understand that sometimes things dont work out. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our Pop On Promise **************************************. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience! ************************************** Certainly reach out to us if we can help in any way. We're here for you! Have a wonderful day.
  
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw their ad on ********* I responded to a post and asked questions. They sent me a link to their website. The website said the normal $49 home measure kit for veneers was now free. If you weren't happy, you could get a refund. I tried them. It was 600$. When paying, it gave me the offer to pay it off over 4 payments. It did not say anything about penalties if you did not keep the veneers. They sent me a kit. I apparently didn't do it correctly so they sent me another kit, without me agreeing to another. They also sent me an email saying I could go to *** to get them digitally measured instead. They never said this would cost money. When I finally got my veneers in, they were comically terrible. They were on the level of halloween vampire teeth. They looked nothing like the pictures. Like the space between were not deep at all. I returned them. I was refunded 400$ and told that my refund was the total minus 213$ for the multiple measure kits and for the payment plan. I emailed them back, where I had been emailing them while ordering. They never responded. I message on ******** pictures and realized they delete all negative comments. Had I read negative comments, I would never have tried these. They work fraudulently and are not clear on hidden costs.

  Business Response

  Date: 10/28/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello. I am a student and it take me a few weeks to respond to the message. I did not see there was a time limit as the impact took months to respond. 

   

  They have not resolved anything.  They are not answering messages and they are still deleting my comments on social media.  

   

  Please let me know to redo this or undo them receiving a resolution as they are a scam company.    Before they can delete comments you can see everyone else that has problems.   They are not clear in pricing and a abusive in their practices.  They need to be shut down. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/12/2022

  We're deeply sorry to hear there has been a gap in communication. Our team typically responds to inquiries within 24 hours, so we certainly want to take a close look at any concerns you may be having. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************************ . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise ************************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!
  
  

  Business Response

  Date: 03/09/2023

  Thank you for your feedback. We always look forward to improving our services with both our product and customer experience. We sincerely apologize for the delayed response, as we previously did not have a team available to monitor and review this platform in depth. We now have a team dedicated to assisting those whom we can per our Pop On Promise here: ************************************************ If you still require additional assistance, please contact us at ******************************* so our ********** Team can help you. Have a wonderful day! 
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Pop On Veneers to order a set of Veneers. They shipped me an impression kit which I used and sent back my kiytg impressions. About 3-4 weeks later I received my veneers. Top and bottom arches. What I received was a very cheap and ridiculous mold of some fake looking teeth. I've seen vampire teeth at Halloween look better than these things. I would NEVER wear these Veneers. I would be embarrassed to be out in public with these things in my mouth. I contacted Pop On and expressed my dissatisfaction with the item I received and that I wanted my money back. They responded and said if I shipped the Veneers back they would give me a portion of my money. I boxed EVRYTHING back up that they sent me and shipped it back using their prepaid label about 4 days ago They contacted me today and said they only received my bottom arch back and sent me a picture of a mostly empty box claiming I didn't ship everything back. I AM CERTAIN that I shipped everything back, my partner watched me box it up and seal the box. They are trying to pull a fast one to try to keep from refunding my money. Why would I keep thr top arches. I wouldn't be caught dead with these ridiculous things in my mouth. I think this entire operation is a scam! I think they are lying so they can steal people's money. I want my refund!

  Business Response

  Date: 10/26/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:' '

  Not resolved. I shipped everything back that they said I 'they needed in order to give a partial refund. They tried to lie and say I only shipped back the bottom arch. Which is incorrect as I shipped back EVERYTHING.  Then they told me that they processed my refund and that I would have it in 5 to 7 days. After 8 or 9 days I inquired about my refund and was told that I ordered a remake and the money was used for that and i wouldn't be getting a refund. There make was never made, I never did the second set of impressions. So what they are doing now is lying AGAIN so they can steal my money. I followed the instructions on their Pop On Promise, shipped EVRRYTHING back, now they are creating lies , claiming they made something that they didn't,  all  so they can steal my money.  I think its time that a class action law suit be filed. This company is a scam. The item you receive is NOT anywhere near as nice as what they advertise. These people are a bunch of dishonest theives. They won't refund my money because I told them that their product is garbage, which it is. I've done everything that they instructed me to do. I WANT MY REFUND!!!!!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 11/08/2022

  Thank you for your feedback. We're sorry your veneers are not meeting your expectations. We're always here to help! Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. We understand that sometimes things dont work out. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our Pop On Promise **************************************. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience! ************************************** Certainly reach out to us if we can help in any way. We're here for you! Have a wonderful day.
  

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people take your $$ but dont deliver the product and Will continue to give excuses by email and you cant talk to a live person and they delete all negative comments and block you so you cant warn any other potential customers! They are scamming people out of their hard earned money!

  Business Response

  Date: 10/26/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise *************************************** We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered pop on veneers and was told the company guaranteed they would fit properly. The initial visit resulted in a poor quality veneer and they said it would be replaced. I asked them to schedule a visit for the new ones and instead, they mailed it to my home. The second pair caused bleeding and were so poorly made and defective that I couldn't even try it on again. I immediately went back to the company, and the manager, *****, told me that they would fully refund the price even though there was a cancellation policy because they stand by their product. This was not true, a partial refund was issued, which I disputed with my credit card company. Pop on veneers has replied to the credit card company, with false information. I understand the return policy but it doesn't apply to goods sold that are defective and hazardous to the consumer. The company is being untruthful in what they told him and going by their policy only. I want the remaining balance to be returned. This is the worse customer experience, as a disable senior citizen, that I have ever experienced. Please help! Thank you!

  Business Response

  Date: 10/24/2022

  Thank you for your feedback. We're sorry your veneers are not meeting your expectations. We're always here to help! Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. We understand that sometimes things dont work out. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our Pop On Promise **************************************. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience! ************************************** Certainly reach out to us if we can help in any way. We're here for you! Have a wonderful day.
  

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a customer service representative in order to cancel an order placed on 10/4/22 (********). I went into their *** location on the following day (10/5/2022) for a digital scan. I was informed this morning (10/7/22) that I have to go in for another scan as the one their tech did is not good and they are unable to move forward. I asked for a one week rush as I need the veneers for an important event and now through no fault of my own there is a delay in addition to additional expenses incurred to return to *** for another scan. The agent was unable to accommodate. I will accept nothing but a full refund since I will not receive the product as promised. I have contacted my credit card company to dispute the charge.

  Business Response

  Date: 10/19/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!