ComplaintsforWegmans Food Markets, Inc.
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Complaint Details
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Initial Complaint
09/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Visited on 9/16/23. Checked out at 8:27 pm. When I headed to the exit with my son who has autism. Three employees stopped in an odd spot and essentially blocked the way so we could not exit without hitting them. I said excuse me at least twice and they hardly moved. We have noticed white people playing games like this to engineer situations to make black people frustrated. There were two males on the left. One female on the right with bread in her hands. We also notice “coincidental” events like this when there are onlookers. Their behavior was petulant and unprofessional. Please have a talk with them and give them a session on appropriate boundaries. One of the male was really suspect and moving suspicious in the store when we were at the checkout waiting to be wrung up.Business response
09/18/2023
Thank you for contacting Wegmans Customer Care. We have reached out directly to the customer.
Wegmans Customer Care Center
Initial Complaint
08/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was a victim of a duplicate charge that occurred because of a published problem with Wegmans credit card servicing company. I used my debit card for a purchase of 41. 37 on 8/16/23. The next day they sent another charge through for the exact amount. I called my debit card bank and they said that it was an issue with Wegmans. I’ve filed multiple claims with Wegmans and they will not work with my debit card company or provide proof of the mistake. I’m only asking for $41.37 to be returned to my account.Business response
09/08/2023
Thank you for contacting Wegmans Customer Care. We have reached out directly to the customer. Wegmans Customer Care CenterInitial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 1, 2023 I entered Wegmans in the city of Buffalo, Amherst Street location. I had a medium size gym bag as I left the gym to dine at Wegmans for lunch. I picked out sushi and inari from the market cafe and put them in the top portion of the cart, the bottom portion contained my zipped gym bag. I proceeded to self-checkout scanned my items and sat down to eat. Not too long after an employee stood two tables away from me with her camera pointed at me while a male employee watched. Several minutes later a male employee stood by the microwave facing me, three tables away, while another employee chatted with him, he also had his phone out. I asked him if he worked at the store, he said yes. I said, one of your employees photographed me. He replied, okay. I said, why would that be? He replied, it's not my employee, this isn't my store. Would you like me to get someone to speak with you? I said, I already contacted corporate, that shouldn't be necessary. Wegmans did email me regarding my "concern" and said an employee from the store would reach out to me, they did not say whom. The store employee did reach out however I was unavailable. I have since learned a training or in-service was in session and the person(s) taking pictures of me were from one or more other stores. I do not think a store manager should handle complaints regarding other store managers, it is the job of the District or Regional Manager to handle a complaint of this nature. If they were reluctant to address possible theft, I did not touch or open my bag the entire time and only went to carryout to have lunch, why didn't they simply ask for my receipt? I also would've reluctantly agreed to a bag check to resolve the matter. It is my opinion that Wegmans staff chooses to make people uncomfortable they don't want in the store rather than address possible theft. I'm very saddened to file this complaint. I will not accept a phone call from a manager or assistant manager about other managers.Business response
08/10/2023
Thank you for contacting Wegmans Customer Care. We have reached out directly to the customer.
Wegmans Customer Care CenterInitial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wegmans uses a company called ******* that claims to evaluate whether a check written for payment is valid. On 7/31/23, my wife wrote a $275 check that was rejected. Of course, this was embarassing at the register, and scary since it might indicate that our checking account was compromised. We we given contact info for Certegy, and the craziness began. ******* refused to tell us why it was rejected. In returning to the store, the manager claimed he could not counteract Certegy, despite the fact that we showed him our large checking account balance. (******* claims that Wegman's is not required to accept ********* rejection.) In reading BBB complaints against Certegy, it is clear that they do not check bank balances or credit ratings. They use some vague, poor algorithm, and when it rejects, they refuse to explain in any detail as to why. When I am 79 years old and shopped at Wegman's since its opening, and have a perfect credit score, it is clear the ******* algorithm is poor. Wegman's needs to take action to end this time-wasting experience. If a check is rejected, they need to tell the customer why immediately. Every store manager needs to explain this to their staff, and needs to have override authority when the poor algorithm has clearly failed. Pleading ignorance and finger-pointing at Certergy is no way to run a business. If the reason for declining a check is unknown, then accept the check.Business response
08/10/2023
Thank you for contacting Wegmans Customer Care. We have reached out directly to our customer.
Wegmans Customer Care Center
Business response
08/10/2023
Thank you for contacting Wegmans Customer Care. We have reached out directly to our customer.
Wegmans Customer Care Center
Initial Complaint
06/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
DELIVERY ON 6/19/2023 WAS OVER-CHARGED $ 11,58 DUE TO MISSING ITEM. DELIVERY CARRIER *********/******* HAS AS OF 6/21/2023 NO RESPONDED !! ORDER NR *****************Business response
07/10/2023
Thank you for contacting *******. Our partner, *********, has reached out directly to our customer.******* Customer CareInitial Complaint
06/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Since the Covid pandemic the prices have been outrageous there discontinuing larger items replacing them with smaller items for the same price !!! The pandemic is over still today prices are rising everytime i go in the store on everyday products that people buy to eat and feed there family’s this is absolutely obserd i was paying 1.79 for fries they are up to 3.29 a bag cat food is up 5$ why are the prices continuously rising sour cream was 89 cents its 1.49 salad dressing was 99 cents its 2.00 the muffins were 99 cents up to 1.89 a muffinBusiness response
07/03/2023
Thank you for contacting us. Wegmans has reached out and responded directly to our customer. Wegmans Customer CareInitial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Monday June 5, 2023. In Wegmans redemption room they have signs posted that New York State law limits the number of cans to 240 per day per person. That is NOT true. The law states that they MAY place a limit, but does not actually impose that limit.Their signs need to be changed. Blaming state laws for their decision is false advertisement.Business response
06/20/2023
Good Morning!
We have reached out directly to our customer.
Thank you.
Wegmans Customer Care Center
Initial Complaint
05/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
There was the biggest cockroach I’ve ever seen in my wegmans brand arugula “pre washed and ready” I could’ve diedBusiness response
06/05/2023
Wegmans has been unsuccessful in reaching this customer after both email and phone call attempts. Wegmans Customer Care CenterInitial Complaint
04/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My wife and I were going to share a sub at the Great Northern Wegmans in Liverpool/Clay. We only ordered 1. As the employee was cutting the sub in half we decided to order a second one just like it. We asked the employee Rachel if she could take another order for a sub. She became for lack of a word, "flabbergasted", was visibly annoyed and her response was alarming. She firmly instructed us and educated us on "if you are going to order two subs, let us know when you first order". Since we didn't know we were going to order two subs, there was no way to do that. Her stern admonition made us feel as though we were not welcome. Rachel proceeded to rush in an annoyed fashion down to the end where you order your subs and asked us what we wanted. We said just one of the same as to what she had just made. In a harsh and aggressive manner she informed there was no way she was going to be able to remember what sub she had just made. She sounded very annoyed and by this time we we kind of intimidated by her demeanor. It was very busy and we were looking around to see if any other employees were noticing Rachel's behavior but the other employees were busy with customers and focused on them. Rachel's conduct was rather bullying and if this is what we should expect when she is on, we are not going to order from her and will be asking for someone else to take our order. An email reply would be appreciated.Business response
05/09/2023
Thank you for contacting Wegmans Customer Care. We have reached out directly to the customer.
Wegmans Customer Care Center
Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered Wegmans go service yesterday and a meal I ordered was not available. Despite being notified via text, no one has issued a notice of a refund or a refund. The company has made no effort to refund me for food they didn’t deliver despite attempts to contact them. I left a voicemail on the number provided and no one got back to me. This is fraud. This should have been addressed prior to leaving the store w the order. I should not have had to follow up either. This is a waste of my time and a poor customer experience.Business response
03/31/2023
Wegmans Customer Care has reached out to our customer and resolved the issue to her satisfaction.
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Customer Complaints Summary
54 total complaints in the last 3 years.
13 complaints closed in the last 12 months.