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Business Profile

Grocery Store

Wegmans Food Markets, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Wegmans Food Markets, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wegmans Food Markets, Inc. has 127 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had asked over the phone for a delivery of a refill, associate promised that it will be delivered the next day as I requested for afternoon between 4 - 5 pm, I have been on a delivery list for over a year(!!!!!). But delivery person came @10 am, next day called at 12pm and left a Message that will try again in afternoon, BUT NEVER CALLED/NEVER CAME, and day after that he calls at noon , PROMISED TO CALL AGAIN IN AFTERNOON, BUT NEVER CALLED, NEVER CAME!!!!! WHAT A POOR CUSTOMER SERVICE!!! I AM VERY FRUSTRATED!!! I NEED THEM TO DELIVER THE ITEM IN AFTERNOON!!! I CANNOT MAKE IT TO THE STORE!!!! REQUEST: DELIVERY IN AFTERNOON: 4-5PM AND A CUSTOMER SATISFACTION OF $50.

      Business Response

      Date: 03/19/2024

      Wegmans pharmacy has reached out to our customer on several occasions; however, they have not been able to contact her.  Notes have been placed in her file inviting her into the store to meet with them.  They would like the opportunity to work with her in order to find the exact product she is looking for.

      Wegmans Customer Care

    • Initial Complaint

      Date:12/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Wegman’s sushi truck with #**** driving on 81 North at mile marker 52 at 6pm Friday 12/29/23 caused us (two adults, two geriatrics, and a child) to slam on our brakes and swerve off the road. All of our items crashed forward including our food and a glass photo frame which broke shattering glass everywhere. The child and older female both started crying and hyper-ventilating. There was no reason aside from road rage for this to happen. We would like our food costs and the frame cost replaced, est. $75.00.

      Business Response

      Date: 01/08/2024

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer.  
      Wegmans Customer Care Center

    • Initial Complaint

      Date:12/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 12/26/23 I DID A PICK UP ORDER AT WEGMANS THERE WHERE SEVERAL ISSUES THE AMOUNT THAT SAYING MY INTIAL ORDER RECIEPT STATED THAT THE TOTAL WAS $22 AFTER MY $15 OFF $35 COUPON WELL MY FINAL RECIEPT THEY SPLIT PAYMENT BETWEEN MY CREDIT CARD AND EBT SNAP AND DID NOT GIVE ME THE $15 OFF. I DID CALL WEGMENS THEY TOLD ME I WOULD HAVE CONTACT ********* WHICH I DID AND AFTER 8 DIFFERENT RESPONSES FROM ********* GETTING NOWWHERE TRYING TO GET A REFUND I DID ON A SEPERATE COMPLAINT AGAINEST ********* ALSO. THE ORDER ID **********.

      Business Response

      Date: 01/04/2024

      We have reached out directly to our customer. Wegmans Customer Care Center

    • Initial Complaint

      Date:12/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, December 9th I went to Wegman’s in Germantown, MD. I picked up a 6ct-6lb box of Duraflame which was labeled as being priced for $5.99. My partner and I were excited about the price, thought it might be on sale and took a picture of the product and price tag just to ensure we received the posted price when checking out at the register. At checkout the box of Duraflame scanned for $33.99. We informed the cashier that the price tag on the Duraflame set-up showed $5.99 and showed him the picture we captured. The cashier called for a manager and when the manager arrived explained that he needed to have the price for the Duraflame changed to $5.99 and that we showed him a picture of the display and the price to confirm $5.99. The manager, Scott, looked at the item on the registered and stated he needed to go look at the display and price tag and walked away. My partner and I and the cashier waited for his returned; however, after about 12 mins and the line behind us getting longer and longer, I walked outside to the display to see what was going on. When I arrived Scott was standing in front of the display I asked, if we were good, and he said he was waiting on someone to come look at the display and also stated he could not honor the price on the Duraflame display because it specifically said 6lbs and we had a 6ct-6lb box which was exactly like all of the other boxes that were apart of the display. I told Scott that they should honor the price because that is how they have it labeled and if it is mislabeled and incorrectly displayed that this on Wegman’s and no fault of my own. I also stated that Target would have honored the pricing even if it were a mistake, and Scott rudely reminded me “Well this is Wegman’s” and I told Scott “I knew where I was and did not appreciate him being disrespectful.”

      Business Response

      Date: 12/19/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer.  
      Wegmans Customer Care Center

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a complaint with the Mechanicsburg. Pa wegmans. On 11.22 I was at the sub counter Trying To order a sub. But the person there. A male. Name unknown wasn't paying attention to me , a paying customer. I was telling him what I wanted and twice I had to tell him I wanted a medium seeded white bread. Because he was too busy talking to his coworker. When I got home I noticed I had onions on the sub! Something I am allergic to! And had to throw out the sub!!! I sent a complaint via email and someone stated that they would reach out but they never did. I want my card refunded. I'm not driving 20 minutes to the store to get a refund. They can easily refund my card on their end. I will never order another sub from there if that person is there. They're supposed to be getting paid to make subs not stand around and talk.

      Business Response

      Date: 12/05/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer.  
      Wegmans Customer Care Center

      Customer Answer

      Date: 12/11/2023

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, **** ********* No one reached out to me. 

      Business Response

      Date: 12/28/2023

      Wegmans Customer Care as well as store management has reached out to explain that it is necessary for a customer to return to the store with a receipt in order for a refund to be given.  Wegmans Customer Care  

    • Initial Complaint

      Date:10/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $50 eBay Gift Card from Wegmans' Virginia Beach location. I later determined that the funds were not applied as agreed. eBay Customer Service referred me back to Wegmans for refund or exchange and they refused either.

      Business Response

      Date: 10/05/2023

      Thank you for contacting Wegmans.  We have reached out directly to the customer.

      Wegmans Customer Care Center

      Business Response

      Date: 11/08/2023

      Wegmans has reached out to our customer.  It is our understanding a satisfactory resolution has been reached.

      Wegmans Customer Care

      Customer Answer

      Date: 11/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Wegman's offered to send me a $50.00 Wegman's Gift Card and I will consider this matter resolved once the card is received.

      Regards,

      ******* ******




    • Initial Complaint

      Date:09/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited on 9/16/23. Checked out at 8:27 pm. When I headed to the exit with my son who has autism. Three employees stopped in an odd spot and essentially blocked the way so we could not exit without hitting them. I said excuse me at least twice and they hardly moved. We have noticed white people playing games like this to engineer situations to make black people frustrated. There were two males on the left. One female on the right with bread in her hands. We also notice “coincidental” events like this when there are onlookers. Their behavior was petulant and unprofessional. Please have a talk with them and give them a session on appropriate boundaries. One of the male was really suspect and moving suspicious in the store when we were at the checkout waiting to be wrung up.

      Business Response

      Date: 09/18/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer.  

      Wegmans Customer Care Center

    • Initial Complaint

      Date:08/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of a duplicate charge that occurred because of a published problem with Wegmans credit card servicing company. I used my debit card for a purchase of 41. 37 on 8/16/23. The next day they sent another charge through for the exact amount. I called my debit card bank and they said that it was an issue with Wegmans. I’ve filed multiple claims with Wegmans and they will not work with my debit card company or provide proof of the mistake. I’m only asking for $41.37 to be returned to my account.

      Business Response

      Date: 09/08/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer.   Wegmans Customer Care Center

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2023 I entered Wegmans in the city of Buffalo, Amherst Street location. I had a medium size gym bag as I left the gym to dine at Wegmans for lunch. I picked out sushi and inari from the market cafe and put them in the top portion of the cart, the bottom portion contained my zipped gym bag. I proceeded to self-checkout scanned my items and sat down to eat. Not too long after an employee stood two tables away from me with her camera pointed at me while a male employee watched. Several minutes later a male employee stood by the microwave facing me, three tables away, while another employee chatted with him, he also had his phone out. I asked him if he worked at the store, he said yes. I said, one of your employees photographed me. He replied, okay. I said, why would that be? He replied, it's not my employee, this isn't my store. Would you like me to get someone to speak with you? I said, I already contacted corporate, that shouldn't be necessary. Wegmans did email me regarding my "concern" and said an employee from the store would reach out to me, they did not say whom. The store employee did reach out however I was unavailable. I have since learned a training or in-service was in session and the person(s) taking pictures of me were from one or more other stores. I do not think a store manager should handle complaints regarding other store managers, it is the job of the District or Regional Manager to handle a complaint of this nature. If they were reluctant to address possible theft, I did not touch or open my bag the entire time and only went to carryout to have lunch, why didn't they simply ask for my receipt? I also would've reluctantly agreed to a bag check to resolve the matter. It is my opinion that Wegmans staff chooses to make people uncomfortable they don't want in the store rather than address possible theft. I'm very saddened to file this complaint. I will not accept a phone call from a manager or assistant manager about other managers.

      Business Response

      Date: 08/10/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer. 


      Wegmans Customer Care Center

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wegmans uses a company called ******* that claims to evaluate whether a check written for payment is valid. On 7/31/23, my wife wrote a $275 check that was rejected. Of course, this was embarassing at the register, and scary since it might indicate that our checking account was compromised. We we given contact info for Certegy, and the craziness began. ******* refused to tell us why it was rejected. In returning to the store, the manager claimed he could not counteract Certegy, despite the fact that we showed him our large checking account balance. (******* claims that Wegman's is not required to accept ********* rejection.) In reading BBB complaints against Certegy, it is clear that they do not check bank balances or credit ratings. They use some vague, poor algorithm, and when it rejects, they refuse to explain in any detail as to why. When I am 79 years old and shopped at Wegman's since its opening, and have a perfect credit score, it is clear the ******* algorithm is poor. Wegman's needs to take action to end this time-wasting experience. If a check is rejected, they need to tell the customer why immediately. Every store manager needs to explain this to their staff, and needs to have override authority when the poor algorithm has clearly failed. Pleading ignorance and finger-pointing at Certergy is no way to run a business. If the reason for declining a check is unknown, then accept the check.

      Business Response

      Date: 08/10/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to our customer.

      Wegmans Customer Care Center

      Business Response

      Date: 08/10/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to our customer.

      Wegmans Customer Care Center

    Wegmans Food Markets, Inc. is NOT a BBB Accredited Business.

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