We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Wegmans Food Markets, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Wegmans Food Markets, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wegmans Food Markets, Inc. has 127 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DELIVERY ON 6/19/2023 WAS OVER-CHARGED $ 11,58 DUE TO MISSING ITEM. DELIVERY CARRIER *********/******* HAS AS OF 6/21/2023 NO RESPONDED !! ORDER NR *****************

      Business Response

      Date: 07/10/2023

      Thank you for contacting *******.  Our partner, *********, has reached out directly to our customer.******* Customer Care

    • Initial Complaint

      Date:06/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the Covid pandemic the prices have been outrageous there discontinuing larger items replacing them with smaller items for the same price !!! The pandemic is over still today prices are rising everytime i go in the store on everyday products that people buy to eat and feed there family’s this is absolutely obserd i was paying 1.79 for fries they are up to 3.29 a bag cat food is up 5$ why are the prices continuously rising sour cream was 89 cents its 1.49 salad dressing was 99 cents its 2.00 the muffins were 99 cents up to 1.89 a muffin

      Business Response

      Date: 07/03/2023

      Thank you for contacting us.  Wegmans has reached out and responded directly to our customer. Wegmans Customer Care

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday June 5, 2023. In Wegmans redemption room they have signs posted that New York State law limits the number of cans to 240 per day per person. That is NOT true. The law states that they MAY place a limit, but does not actually impose that limit.Their signs need to be changed. Blaming state laws for their decision is false advertisement.

      Business Response

      Date: 06/20/2023

      Good Morning!

      We have reached out directly to our customer. 

      Thank you.

      Wegmans Customer Care Center

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was the biggest cockroach I’ve ever seen in my wegmans brand arugula “pre washed and ready” I could’ve died

      Business Response

      Date: 06/05/2023

      Wegmans has been unsuccessful in reaching this customer after both email and phone call attempts.   Wegmans Customer Care Center

    • Initial Complaint

      Date:04/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I were going to share a sub at the Great Northern Wegmans in Liverpool/Clay. We only ordered 1. As the employee was cutting the sub in half we decided to order a second one just like it. We asked the employee Rachel if she could take another order for a sub. She became for lack of a word, "flabbergasted", was visibly annoyed and her response was alarming. She firmly instructed us and educated us on "if you are going to order two subs, let us know when you first order". Since we didn't know we were going to order two subs, there was no way to do that. Her stern admonition made us feel as though we were not welcome. Rachel proceeded to rush in an annoyed fashion down to the end where you order your subs and asked us what we wanted. We said just one of the same as to what she had just made. In a harsh and aggressive manner she informed there was no way she was going to be able to remember what sub she had just made. She sounded very annoyed and by this time we we kind of intimidated by her demeanor. It was very busy and we were looking around to see if any other employees were noticing Rachel's behavior but the other employees were busy with customers and focused on them. Rachel's conduct was rather bullying and if this is what we should expect when she is on, we are not going to order from her and will be asking for someone else to take our order. An email reply would be appreciated.

      Business Response

      Date: 05/09/2023

      Thank you for contacting Wegmans Customer Care.  We have reached out directly to the customer.  

      Wegmans Customer Care Center

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Wegmans go service yesterday and a meal I ordered was not available. Despite being notified via text, no one has issued a notice of a refund or a refund. The company has made no effort to refund me for food they didn’t deliver despite attempts to contact them. I left a voicemail on the number provided and no one got back to me. This is fraud. This should have been addressed prior to leaving the store w the order. I should not have had to follow up either. This is a waste of my time and a poor customer experience.

      Business Response

      Date: 03/31/2023

      Wegmans Customer Care has reached out to our customer and resolved the issue to her satisfaction.

       

    • Initial Complaint

      Date:03/20/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wegmans 15 Woodbridge Center Dr, Woodbridge Township, NJ 07095 732 596-3200 This store above has the worst managers handling front desk with customer service issues. This evening, Jacki refused to assist me with rotten food sold to me. I told her I alerted World Headquarters & she spent over 20 minutes questioning my integrity. Then, she lied to me that their computer system had zero records of my complaints over at their WHQs. I told her that Leeza found the complaint in the system, so, now she's being combative, rude & disrespectful with a nasty attitude searching the complaint filed. Then, she finds the complaint, and still refused to assist. She tells me how surprised she was that Corporate didn't assist. Yet, Corporate bounced me to the store for a resolution, and the store washed their hands bouncing me this evening to Corporate. This store I would bring photos of rotten avocados or the product & front desk would have me go speak to a produce manager instead of the front desk resolved the matter. Then, the self check out charged me one amount, and the charged card would have $20 more ripped off by Wegman. I brought my receipt & showed them what they took extra from the card & even with proof of receipts, the front desk manager humiliated me for 45 minutes. Until finally she rectified it. That was during the beginning of the pandemic. In summary... This store for years have had the worst customer service. You could bring receipts or rotten food & they still give you hell. Their Asian section has food sitting out there for sale for 4 days straight, that the taste becomes freezer bites. Their frozen sections has holes in the boxes, and the list goes on. I've seen rotten cold cuts platters where I called an employee to remove it. They enjoy selling totten food to then not reimburse the consumers. Jacki needs to be fired for arguing with me, rolling her eyes & basically sent me to hell.

      Business Response

      Date: 03/30/2023

      The store management team has reached out to our customer in an attempt to discuss her concerns.  To date, she has not responded to their attempts.Wegmans Customer Care

      Business Response

      Date: 04/04/2023

      Good Afternoon!  Store management and our customer were able to connect and reach a satisfactory resolution to our customer's concern.Wegmans Customer Care

      Customer Answer

      Date: 04/04/2023

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* *********  

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DELIVER MAR 11,2023 AT 2:31 PM -ORDER TOTAL $ 83.69 - 3 ISSUE: WEGMANS VEAL TOP SOUR TASTE $ 18.04 + BAGGED MANDARIN MISSING ITEMS (OPEN BAG) $ 6.89 + WEGMANS HEAVY CREAM DELIVERED 16oz, PAID FOR 32oz

      Business Response

      Date: 03/22/2023

      Our vendor partner issued a refund for the affected items in our customer's order.  We believe his concern has been resolved.

      Wegmans Customer Care

    • Initial Complaint

      Date:03/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Wegmans for a curbside grocery pick up. My order was marked as complete before I even pulled up. Upon pullling up, employees asked me the name it was under, over and over again for 30 minutes. Asked me if it could be under another name, because they couldn't find it in their system or remember removing it from the shelf and giving it away. It wasn’t until I had already been waiting 40 minutes that someone told me they gave my order to the wrong person and had to re-shop for it and it would be about 10 minutes, they had their fastest shopper on it. I ended up waiting an hour and twenty minutes for my order. After waiting that long, I got out of my car and stood by the curbside entrance so I could grab and employee to see if they could just cancel my order. Employees went in and out with other people’s orders and would NOT look at me, just ignored me as if I wasn’t even there. I had already paid for my $90 order and it was marked complete so I couldn’t cancel it, I was literally STUCK there until they decided to actually shop for my food, because they definitely didn’t when they initially said they did. Despite me having put the color, make and model of my car. THEN, I get home, the bags have no receipt, no list to go off of, like it was shopped from memory. Multiple items are missing, they are the wrong weight, size, quantity, or just not there at all. Because even when I told them my name over and over again when I first pulled up, they couldn’t find my order at all in their system, whatsoever despite having completed it and sending me a notification before even speaking with me to verify the combination of information I provided (Name and car make/model). I got there at 3:28pm and didn’t leave until 4:57pm. Unbelievable. This was the store in Bel Air, MD.

      Business Response

      Date: 03/21/2023

      Wegmans followed up with our store management team to confirm that our customer had been contacted.  Per her request, a full refund of her order was issued along with a sincere apology.  It is our understanding that her concern has been resolved. 

      Wegmans Customer Care

    • Initial Complaint

      Date:02/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been using the Wegmans online app to purchase groceries from their store. The company repeatedly does not deliver the food order and blames their vendor for the issue, yet I’m purchasing this product through their app. The orders are repeatedly late or not filled. I currently have been waiting two days for a food delivery. While I understand that there are weather issues in NYS, the company continues to take orders, makes inaccurate estimates, misses delivery times, and pushes orders for days while their vendor claims there are no shoppers picking up my order. I do not understand how a company can continue to take orders and not deliver. I also pay a premium service fee of $99 for this service offered in connection with the Wegman’s app.

      Business Response

      Date: 03/29/2023

      Per her request, our customer has been issued a refund for her *********+ membership.  Based on communications with her, we believe this matter to be resolved.

      Wegmans Customer Care

    Wegmans Food Markets, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.