Customer ReviewsforNational Consumer Panel, LLC

I was highly disappointed in this app. I used it for nearly a year. The points take too long to add up, it takes forever to scan everything. Also when I went to redeem my Amazon gift card, it gave me some error code. They wanted me to screen shot the error, but when I went back to it, it read that I changed my authentication method, which I didn't!! They just don't want to pay you. They are scammers, a fraud of a company, and they need to be reported. I would not give them a star, but because you must, to do a review, 1 it is. Don't use this app, you are wasting your time. Pathetic!!

We want to thank the individual for their review and address their concerns/frustration.However, we are unable to find any panel member in our database with the email address ***************************** the individual used a different email address or recalls what their 9-digit panel member ID is, we will be able to bring their records up and provide a more proper response.We will also be happy to contact the individual directly and address their concerns.Warm Regards National Consumer Panel

I joined NCP in March 2023, I have scanned literally everything I've bought, I've taken EVERY survey they've sent, and I've played all the games. It took forever but I finally got to ****** points and redeemed them for a $25 PayPal reward. I submitted my points on August 8th, today 10 days later i still haven't received an email to claim it. I've sent numerous emails asking them for help and nobody seems to be able to help. I like NCP and enjoy using it but if I ever receive my reward I'm deleting the app.

Thank you for your review of NCP. We are sorry you are dissatisfied with the experience of redeeming your reward points for a PayPal digital reward.Our records indicate that you redeemed reward points for a $25 PayPal reward on Tuesday, August 8th. PayPal redemptions can typically take up to one week to process. To that end, your request was scheduled to be processed on Monday, August 14th.We received your email on August 13th that you had not received the redemption code. At the time, our Support team directed you to contact ********************** (our third-party redemption partner) to assist with confirming the status of your redemption.The code was issued as scheduled on Monday the 14th. However, we received a follow-up email from August 18th indicating you had yet to receive the reward.Our team confirmed that the reward was re-issued on Tuesday, August 22nd. A member of the Panel ************** attempted to call you on Tuesday (at the number we have on file) to confirm you received the redemption code but was unable to reach you. A second attempt to reach you was made on Wednesday, August 23rd with no success.We hope you have received your redemption code. Please look for an email from ********************** both in your inbox and SPAM. The subject line will say "Your PayPal redemption code from NCP is here."If you still have issues or have additional questions, please do not hesitate to contact the Panel ************** at **************.Regards NCP

NCP sucks!They don't back up their unboxed damaged products.I received a "supposed" brand new ********** and kept the unopened box in storage just to open it 9 months later after a move and seeing a damaged product that doesn't work.After 13 years of NCP membership and accumulating over ******* points, all I have to show for scanning products like an idiot for 20 minutes at a time is a brand new TV that DOESN'T WORK! Thank you NCP for fuckin' NOTHING!!!!

As per NCP policy, all panel members that redeem reward points towards merchandise from our gift catalog have ******************************************************************************** exchange of gifts.Reference to our 30-day policy can be found on our panel member website (www.ncponline.com) in our FAQ pertaining to gift redemption.As ****************** points out in his complaint, he kept his television in storage for over nine months at which point the items was then transferred in a move.Unfortunately NCP has no way of knowing when the damage to the unit took place.As we are well past the 30-day return/exchange window, NCP's panel support center provided ****************** with the proof of purchase and instructed him to follow-up with the product manufacturer.If the BBB or ****************** have any additional comments or questions, we are happy to provide additional follow-up.Regards National Consumer Panel

I loved the fact that my email was answered immediatedly and when I called there was no wait30 seconds..to speak to someone!!!

Ms. ******* Thank you for the kind words and positive feedback. Please do not hesitate to reach out whenever you have a question about your NCP account. Our support team is always happy to assist!Regards *******************

******* for a few weeks, tried to redeem points earned. They sent me on a wild goose chase no authenticity code worked, the submit button was not working either, had an email to change my password every week. Its seems user friendly but i think they are scamming you into thinking they will actually award you and then blame your computer skills when really they had to have set it up that way so you keep trying for the next reward.

Dear ******************, We are very sorry for the technical issues you are experiencing. Based on your feedback, it sounds as if you were in contact with one of our Panel Support Team. We would very much like to follow up with you to determine if you are still experiencing issues and if so, how we can resolve. We will contact you at your email address *************************** or via the number we have on record for you. Warm Regards *******************

Great and easy to use. Many rewards I have gotten many over the years from a microwave down to fist carsd

Thank you for the positive review. Please let us know if there is anything we can do to continue your expectations of us and your panel membership.Warm Regards The *** team

After the first time of getting locked out if my account and reaches out for help, the only option was to call them, I'm hearing impaired and let them know I can't call them and they responded with "find someone to help you." Denying me access to my account and refusing to help me with my disabilities is discusting. They refuse to help me. Theyre constantly locking me out of my account with no valid reason. I wasnt able to get into my account and yet they want to include and account number. How can i get an account number when i cant get into the app? No matter how much food I scan or surveys I do I never level up the way I'm supposed to, always being shown how I need to do more. This company refused to help me...discusting!

We are very sorry you are dissatisfied with your *** Panel membership. We would like to know more about your experience. Please contact us at ********************* or reply here at the BBB.Warm Regards the *** Team