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Find a Location

Perfect Auto Collection has 1 locations, listed below.

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    Business ProfileforPerfect Auto Collection

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.24/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/16/2020

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Auto Sales

    Business Details

    Location of This Business
    895 E Tallmadge Ave, Akron, OH 44310-3511
    BBB File Opened:
    11/15/2019
    Years in Business:
    12
    Business Started:
    4/18/2012
    Business Incorporated:
    4/18/2012
    Accredited Since:
    1/16/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Perfect Auto LLC
    Related Businesses
    Business Management
    • Mr. Aram Tosunyan, Owner
    Contact Information

    Principal

    • Mr. Aram Tosunyan, Owner

    Customer Contact

    • Mr. Aram Tosunyan, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/25/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I sought to purchase a 2020 *** 7 series vehicle from Perfect Auto in ****. During negotiations, I was told several times of their "customer satisfaction guarantee", that if for any reason I am not satisfied with the transaction, I could terminate it at any point and recieve a full and complete refund. After what I would consider the normal "back and forth", an agreement was reached, and I paid them $1,000.00 on a credit card as downpayment, and then proceeded to wire them them remaining balance of $39,134.27 for a total of $40,134.27. Immediatly after wiring the money to them, all contact with them stopped. I could not get an answer to emails or phone calls. It was at this point I began to get very wary of the transaction, and began to consider terminating it as I was promised on several occasions I could do. Finally after over a week of waiting for any updates AT ALL regarding this purchase, I sent a message that I was invoking my right to cancel, and instructing them to cancel the transaciton and refund my money. This actually got a reply, and I was told the vehicle was going to be professionally shipped that same day 8/23/23 to arrive 8/24/23 in Iowa. As soon as I had a chance to look into this latest promise, I discovered they had shipped (this car carries a MSRP OF OVER $100,000 NEW) the vehicle with a local company, on an open transport, uncovered and unprotected. That was it for me. I told them to cancel the shipment and refund., Instead of cancelling it, the "general manager" called me very upset and asked me to let the driver drop it off and I could look it over, I know better than to allow the delviery, and I refused. He hung up after he threatened to call my employer to complain about me? The driver called and told me he had just been told then to just drop it off and leave, and asked my consent which I refused, and he returned it to the dealer. I am prepare to go as far as needed to get this refunded, incl the **** Attorney General.
    Read More

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alan J

    2 stars

    02/23/2024

    I purchased a car from these guys from out-of-state we walked around the car and everything looked clean. We talked about the car and they said it was all clean before it was delivered to me. They had one of their guys mess with the bumper and mess it up, and I have a text from **** That it was messed up by them and he wanted to take care of it. I went to the Mercedes dealer and asked what it would cost and they said $1300 he is only offered me $500 which is not taking care of the car therefore I am not happy normal I ever be happy until he takes care of it , so I am now pursuing other means to get him to take care of it because I have asked kindly for a year

    Local BBB

    BBB of Akron

    BBB Reports On

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