Reviews

It's unfortunate that you have to leave a negative review for a company but when you as a company (Gold Coast Reality) choose to be unethical in business, you open yourself up to criticism. I had to sue this company in small claims court for the return of my security deposit after actually trying first to settle between them and myself but to no avail. They presented their case and I presented mine and in the end, the magistrate ruled in my favor. This was on 01/04/2023 and here we are 2 months later 03/06/023 and this company has yet to send the check. They were quick to subtract from the deposit for so called damages but not as quick I see to return said funds but gaging from the previous reviews. it appears to be a repeated pattern. Hamilton County Clerk of Courts Case # *********

We as a company are not in the habit of not giving back deposits and the charges were made in error. The also failed to not respond to a letter sent to us a few months after she received a portion of her deposit and the disposition letter disputing the charges. We contacted her when she filed the claim and started to negotiate a settlement. We offered to give back what was held plus an additional amount to cover filing fees. It was settled and we were prepared to cut the check when she demanded we have it to her that same day. We informed her that was not possible. She backed out of the settlement and continued with the court case. We tried to settle it further by mailing her the check for the amount we agreed upon. She came to the court with that check and returned it to us. At that point, we did what we had to and presented our case. She had no real evidence other than a lease that we never saw before that had a higher deposit amount and claims that the stuff that was left on the premises was not hers since it was in the common areas. She claimed they belonged to a tenant that moved out over a year before. The court did grant her what was owed but also granted the double amount in accordance with Ohio Landlord/Tenant Law. We have no problem returning what was held but we do not agree with the court awarding double since what we did was not done in malice but in error and we had the deposit disposition to her within 30 days of her move out. She has not contacted us since the decision was made to make arrangements for us to send her a payment.

For the sake of not going back and forth in this review, I'll simply input the truth which is the email chain between myself and the company spokesperson. Also, my address hasn't changed . Its the same address listed on correspondence between your company and myself as well as on the court issued ruling as you stated you didn't agree upon (but yet didn't file a appeal in which you could have). Michelle, We received the court filing document for your dispute about the deposit. We would like to settle this before the hearing date since going to court would mean you have to travel here from where you are right now and our lawyer has to represent us and the owner in the case. Right now we are looking at a continuance due to schedule conflicts and this case has already been continued since the documents went to our old brokerage. What you requested on your filing was beyond the base deposit of $550 minus the charges. The remaining amount of the deposit owed to you is $499.00. The prorated rent covers the occupancy of the unit from the 2/1/2022 through the move out date of 2/15/2022 and you paid it. As for the charges against the deposit, we consider what is normal wear and tear for the period of occupancy. The longer you were there, the more things are considered normal wear and tear. What I saw in the pictures after you moved out was trash and personal items that we had to pay someone to haul away and the unit was not reasonably cleaned as required by your lease. The railing should have been reported before move out as a maintenance request so there was a record of it being down before move out and we need proof of purchase of the bathroom blind that was left damaged. If you have pictures of the property when you moved, I would not mind seeing them. Right now what I have is evidence for the charges. -- Thank You Leah F, Owner Agent Gold Coast Realty Company Good afternoon. I attempted to get this settled out of court by way of a demand letter to return security deposit that was mailed via certified to you on 04/22/2022 and delivered 04/25/2022 in which you didn't respond. Per Ohio law, I have the right to sue for double the amount of the security deposit in which was owned (plus court costs) hence the amount your questioning. I never signed a lease with you or your company so to be honest, I'm not sure what lease you're referring to in regard to wear and tear. I have a time stamped video, pictures as well as a notarized statement from Joseph E, who owned the property at that time upon me moving in in 2018 which attests to the condition of unit 2 (in which I lived) as far a cleanliness, painting, me purchasing every blind, etc. Any trash/items that had to be removed outside of my unit be it from the porch, basement, carport, etc was not my responsibility as anything that was there was left by the previous tenant(s) either in my unit or unit 1 prior to me moving in. So yes, things were there for almost 4yrs if not longer. I received a letter from you/your company stating that you were the new owners on 02/05/2022 and at that time, my rent was paid as of 02/01/2022 to the current owner and your responsibility to retrieve from him for the month of February as I wasn't going to pay rent twice. I was given a 30 day notice to vacate per you/your company on 02/15/2022, with an effective date of 03/17/2022. A money order payment of $425.00 was mailed to you/your company on 02/25/2022 for the period of 03/01/2022 - 03/17/2022. Upon your initial invoicing for March, you stated that I owed you not only a $50 late fee but also $ 489.00 in rent. Per our previous correspondence, I emailed the tracking number which stated you received the rent on 02/28/2022 so the payment wasn't late as well as the breakdown of my rental cost per the number of days in the unit which was $475.00. The late fee was removed but the $14.00, again in which I didn't owe, was added to what you subtracted from the security deposit. The railing had been off since before I moved in so I didn't put in a request to repair as it had been forgotten about long ago. As far as my time there, you became the owner in February of 2022 so you can't contest to the condition of the unit as of August 2018 when I moved in so again, I'm not sure what you meant by "the longer I was there" in your email. It was never my intent to go this route but again, I tried to settle this out of court but to no avail on your end. There is a court date scheduled for 10/05/2022 which I'm sure you're aware of. Whatever scheduling conflicts your having is not for me to change but the courts and if there is a change, I'm sure they'll notify me. Yes, I now live in North Carolina so this has definitely been an inconvenience. I am open to hearing your settlement amount so feel free to reach back out and if I don't hear anything, totally understandable as well. Respectfully, Michelle M Michelle, Here is a copy of the letter that was sent out on 4-12-22. We never received an email or call indicating you never received the letter. It is not responsibility to make sure you receive it, only that we mailed it out within 30 days. By law we are required to honor the current lease at the time we take over management. What I quoted was from the lease we received at the time of the sale. Conditions of the property from previous owners are not passed onto new owners so it is up to the new owner/management to assess the damages based on normal wear and tear. If you have evidence of the condition at the time of move in, I would be more than happy to review it. Until I have proof otherwise, I have to stick with the current charges. Thank You Leah F, Owner Agent Gold Coast Realty Company Apologies as I'm not sure what your speaking on in regard to me stating I didn't receive a deposit as I never stated that. I stated a demand for the return of the remainder of my deposit was mailed to you in which you never responded. If it's up to you to inspect the home as a new owner, than you should have known the railings were off and replaced them instead of stating I should have made the request. There were no blinds at all in the upstairs bedrooms yet you charged me for a blind in the bathroom which was actually still in place but missing a couple of the slates so of course there is some concern on how you decided to charge me. The notarized statement from the landlord attesting to the condition of unit 2 upon my move in was mailed to you/your company with the demand letter on 04/22/2022. The notarized statement has the previous owners name, address and phone number on it. It is a legal document which is my proof. And shall the court find fit, they can verify said information and reach out in relation to the owner via the auditors website. Thank you for your timely response. At this point, I believe it's best we just continue with the course of action already in place. As a side note, I did decide to include my original lease which was in place the entire time I was there, the demand letter that was sent to you and the tracking number which verifies its deliverance to the recipient. Respectfully, Michelle M, Michelle, I must apologize for not responding to the letter. It seem it came in right when we were in the middle of transition from Keller Williams to Gold Coast Realty. After digging through some documents laying on my desk, I found it. I take full responsibility for this and I am willing to return the remaining deposit balance of $499.00. Thank You Leah F, Owner Agent So the charges were not made in error and you never attempted to reached out to me first to get this resolved. I have no problem updating this when payment is received as again, my address hasn't changed. Thank you

Review: Gold Coast Realty If anyone is looking for a property manager in Dayton, Ohio, look no further than Jenna Cole of Gold Coast Realty! Robert Rothman is the owner. They always hire the best people to do whatever work needs to be done, and because they use their own “preferred” vendors, they get a discount and pass those savings on to you! For example, after a move out, Jenna charged me $600 to clean one side of my duplex. When I saw the bill, I called half a dozen cleaning companies in Dayton, Ohio (try it yourself!) for a quote on the same work (without telling them how much money my property manager had already charged me). All 6 cleaning companies (and 1 other property manager) told me the job would be about $125 if it was easy, $250 if it was an absolute, horrendous, hellhole of a pig sty, which they said is extremely rare. They also said cleaning an apartment like mine generally takes about 2 to 3 hours. Ready for some math? Lets say this “cleaning lady” took DOUBLE that time: 6 hours. That means I paid her the extremely reasonable rate of $100 per hour. A cleaning lady. Does that seem expensive? Its really not. Jenna Cole assured me this lady is REALLY good... at cleaning stuff. Why did it take several months for this $600 bill to miraculously appear in my owners statement? Your guess is as good as mine. And Bob’s guess is as good as yours. Bob told me he had no idea, as did Jenna and Leah. (Hey, that rhymes!) I can only assume the “cleaning lady” must have suddenly needed some money. Quite understandable, so Bob wouldn’t reimburse me for the $600. No sir. These guys are great, so great I can look past them leaving both sides of my duplex vacant for 5 months, with no attempt to change strategy, not until I called and insisted. That wasn’t their fault, as I’m sure they were very busy probing the Dayton area for the best cleaning ladies in the world which, admittedly, takes time.

This review is from an owner who we have not managed for over a year. The vendors we use are trusted because at this time it is very difficult to find people who are willing to do the work. We have relationships with the vendors that have saved our owners money multiple times. The fact that the bill took time to be processed after the work is done is not an unusual situation. It means the vendor is not desperate for money. We do encourage the vendors to bill us asap but in some cases, they forget and then suddenly bill all at once. Larger companies would have a system in place so this would not happen but they would charge more. The details of the cleaning are not something easily put together and the price is based on many factors. We use the term rent ready clean to cover a multitude of items beyond cleaning surfaces. The only thing we failed to do was share the pictures of the property at the time we got the unit back and started the rehab. Robert has not been involved with the day-to-day matters of property management since January 2021 when he retired but still remains the principal broker of Gold Coast Realty. We can only apologize for the lack of communication at the time and the lack of documentation to back up what was done. We are not perfect but we really do care about our owners and we work hard to make sure the properties are maintained.

I rented at the **** ******** ** ***** ******* for 1 year and it was an experience. I left it in better condition than when I moved in and still didn't get my full refund. When i moved in August 2021 there were gnats in the bathroom sink and i treated that to get rid of them. Then, there were rollie pollie bugs in the kitchen floor that the landlord didn't bother to clean up the kitchen floor needed to be fixed and every time you would bring it up they would just ignore it...still not fixed. the outside light for a whole year never got fixed still not fixed & i had to request someone to come out and take a look at it was told a part had to be ordered and they would be back out was never the case they never came back out the lawn company skipped mowing my yard & my yard only for 2 weeks my grass was ridiculously high but everyone else's yard around me was mowed on time I had to replace a smoke detector with my own money when i told the landlord about it he said go buy a battery.. no there is no battery you have to buy a new detector one light switch cover is completely upside down..just makes no sense there is absolutely no lighting in any of the rooms you have to have at least 2 lamps to have good lighting when i moved out that place was spotless top to bottom my mom and I cleaned every inch of that place no dust or anything they ask you to patch the nail holes you made when you move out and i did that I actually painted every hole (not very many) and the color was slightly off and they took half my refund money off because they "had to repaint the whole house" so they claim i only touched up 2 rooms not the whole house The landlord Scott is very useless you call or text him he doesn't know anything...i called him one day to find out where the furnace filter was to change it he didn't know and told me to google it poor management pretty useless ...lot to be fixed not worth what you pay they steal your money they made you

We as a company are not in the business of keeping deposits or not maintaining the property while they are occupied. All maintenance requests are tracked through an online system. We work with contractors for all repairs including lawn care. There was no record of the bug issues. The only issue found was the electrical issue which was submitted on 3/16/22. The interior issues were resolved on 3/23/22. The exterior light post was fixed on 8/26/22. There is no requirement for tenants to patch and paint nail holes as part of the move-out procedure. If such a requirement was expressed then I was not aware of it as the owner. Nail holes are considered normal wear and tear. By patching and painting, it caused more damage because the color was not a perfect match. We did not charge the full cost of repainting the walls. A one-year tenancy has a higher risk of being charged because fewer things are considered normal wear and tear.