Interlock Devices
LifeSaferHeadquarters
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 214 Customer Reviews
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Review fromRobert W
Date: 04/08/2025
1 starRobert W
Date: 04/08/2025
Before being a paying customer they were blowing up my phone and email. Now that I'm a paying customer you cant get ahold of anyone via phone. And emailiong is met with confusion..................................LifeSafer
Date: 04/10/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* ** chat with a Service Specialist Mon - Fri 10:00 AM to 8:00 PM Eastern Time. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Review fromJ. W.
Date: 03/25/2025
1 starJ. W.
Date: 03/25/2025
On 3/18/2025 I went to quick start mechanics on spring hill road in Tallahassee to have my device collaboration done. I sat longer than usual and finally the technician came in the waiting room to tell me that her gas leaked out and she couldn't calibrate it. She had lifesaver tech support on the phone and they were trying to figure out a solution. Lifesaver told the technician to install another device. She said she didn't know if the device would work but she would give it a try. It seemed to be working so I paid and left. As I was driving around working, the device as me to blow, I did and it said failed. I was confused because I wasn't drinking. It said, pull over and turn the vehicle off so I did. As I was sitting there, I call the quick start mechanics and told them what happened. They informed me that I should call lifesaver. As I was waiting on hold, all in a 5 minute period, I tried to blow again, it said pass, I thought it may have been a glitch in the device. So I drove on doing my work. A few hours later, it did the same thing. I waited 5 minutes and blew again and passed. I went home and called lifesaver to tell them, I had a bad device installed and was informed to go to audio experience to get it calibrated. As I was approaching the entrance of audio experience, the same exact thing happened again. Waited 5 minutes and blew again and passed. The tech at audio said that since it was 5 minutes apart, the device had to be defective. She called support and explained what was happening. The lifesaver tech support said, they could see that the positives and negatives were so close together until it had to be bad. The determination was a bad device and it was replaced and I haven't had one since.LifeSafer
Date: 03/28/2025
Devices have no way to go from failing to passing in the field so this wasn't a "bad unit" and the shop was mistaken. If the device went from failing to passing, it's due to some contaminant being presented to the device from the client's breath or something in the vehicle. The shop notated that you admitted to using cologne, this would be a contaminant that caused the fail and was not due to a bad device.J. W.
Date: 04/09/2025
Ok,so the faulty device was installed on February 17th and was removed on February 24th. I had no positives before the 17th and none after the 24th when it was ordered to be removed by lifesaver because the device couldn't be calibrated. I have pulled my data from fldmv and I'm about to file a lawsuit.Review fromAngela R
Date: 03/22/2025
1 starAngela R
Date: 03/22/2025
Terrible. They over charged me EVERY month and now wont reimburse me. Keep saying that I owed in back fees. Never missed a payment or an appointment. Definitely getting legal involved.LifeSafer
Date: 03/28/2025
Our records show that we corrected this and refunded money back to your card on 3/26. Please revise the review to reflect this.Angela R
Date: 04/06/2025
Charged me 200$ to get the interlock removed saying I missed the appointment. Been waiting for over two weeks to get this resolved. And you only refunded 49$ for that last overcharge. Talking about back lease fees. Which still makes absolutely no sense. If I missed an appointment I would have been locked out. Any response to this?Review fromRobert R
Date: 03/21/2025
1 starRobert R
Date: 03/21/2025
Customer service is nearly impossible to get ahold of and when you do takes alot of effort to get anything resolved. I have had my device calibration service completed on multiple occasions with no issues but recently have made payments for the calibration and it don't apply to my account. I have the receipts to prove payments and still nothing getting done. Device is expensive enough as is but to have the amount to continue to go up because they don't apply my payments is something else. I have called multiple times to provide the documents to show payments and keep getting told that someone will follow up and nothing. I don't have all day every day to sit on hold as I do have a job. I advise to stay clear of this company!!LifeSafer
Date: 03/28/2025
We're sorry to hear the shop isn't applying your payments properly, The LifeSafer Resolutions Manager is looking into this and will be contacting you shortly to resolve this once and for all.Review fromAndral M
Date: 03/12/2025
1 starAndral M
Date: 03/12/2025
Absolutely terrible company. Lost my right to drive this time due to some technical error, which is taking days to resolve. Couldn't get my calibration done because of this. Literally takes an hour and a half for customer service to call. Will not schedule appointment to remove the device due to said technical issue. I currently have to catch rides to work. I need this place shut down. Why would the state release people like this on us?LifeSafer
Date: 03/28/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. We're sorry for the issues on the reporting side, our records show this was resolved the same day the review was submitted.Review fromN. C.
Date: 03/10/2025
2 starsN. C.
Date: 03/10/2025
The device is fine, and easy to use. The company has horrible customer service, I was on hold for over 45 minutes before I gave up. The online chat isn't helpful, and won't send you to a representative. I had a document on their letterhead, from a service center THEY work with and list, saying my device had been calibrated and my next service date was in 3 weeks, but the chat "person" kept saying it had been locked for a week now (even though it currently works). Very frustrating and left me feeling like it could shut down on me at any point because of their miscommunication.LifeSafer
Date: 03/28/2025
We apologize for any confusion. The service that was recently performed hadn't been uploaded to your account yet, causing the discrepancy.N. C.
Date: 03/29/2025
There is no confusion just frustration. It is an ongoing problem that the service is not getting uploaded. But the bigger issue is what I mentioned above, I have never been able to get a representative on the line. Errors of service may happen, but customers need to be able to communicate that to company. Especially when the service is directly reporting these errors to the courts.Review fromDaniel S
Date: 03/07/2025
1 starDaniel S
Date: 03/07/2025
My license was suspended in Missouri. Moved to Indiana to help my father, needed my license back, made several trips to court in Missouri and hundreds of dollars. Missouri granted me to get my license back so in October I got a device put on my car from ‘LIFESAFER’ in Indiana. I’ve been paying them hundreds of dollars and had this device on my car for 6 months. Made a payment to Emily in accounting( who won’t return my call after that to assist with this problem) she told me to call Missouri to find out what day I can get this device. So I did and Missouri said I don’t have the device in my car and have not received any information from lifesafer, so I called lifesaver and they couldn’t find me in the system. I had to drive a hour away to the installer that had to call the company and tell them that he put the machine on. I need help for service that I paid for, but was not provided!!!!LifeSafer
Date: 03/21/2025
This was all corrected with Missouri back in October, I'm sorry whoever you spoke with has incorrect information. Everything has been reported correctly and your requirement is set to run from October 2024 through April 2025 if there are no violations.Review fromB. H.
Date: 03/06/2025
1 starB. H.
Date: 03/06/2025
Absolutely terrible company. Find a different interlock company. These people are not worth your time.LifeSafer
Date: 03/21/2025
We're sorry you had a hard time with the device. Our records show that we are resolving this by reimbursing your tow and are simply waiting for the check to be cut by our accounting team. Please update or remove this review if your concern has been resolved.B. H.
Date: 04/01/2025
Its been over a month and I still havent received the reimbursement **** hole company.Review fromPatrick
Date: 03/06/2025
1 starPatrick
Date: 03/06/2025
I'm outraged by the inexcusable treatment from LifeSafer Interlock! Their behavior is appalling! My nightmare experience includes: - hours wasted on hold only to be deliberately hung up on. - Assigned technician is never on time, yet they refuse to replace him - Staff lied about scheduling appointments that never appeared in my account - When I emailed about service before lockout date, they ignored me - Staff threatened to "report me" when I called on the day of the lockout. - charged me $100 in additional fees ($50 lockout + $50 tech) after already paying $160 a week ago - completely ignored all my emails Their incompetence has left me a week without my vehicle. I DEMAND: 1. service with a reliable technician ASAP. 2. Refund of all lockout fees I'm also filing complaints with the DMV and other regulatory agencies. This treatment is unacceptable. ******* ********LifeSafer
Date: 03/14/2025
We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.Review fromKelly J
Date: 03/05/2025
1 starKelly J
Date: 03/05/2025
BEWARE! If I could give a 0 rating I would. We installed this in our daughter's car so she could get home from college and all it has done is produce anxiety and a constant distraction for her driving. We have spent HOURS on hold trying to contact customer service and spent 2 hours at the nearest full service center (2 hours away) trying to figure out why it keeps aborting and not taking a blow on a consistent basis. When my daughter finally got a hold of someone on customer service they told her to "watch a ******* video" - that is not helpful! Then when she finally decided to just not drive and take the bus while she was at college - we were told that it would be $180 to uninstall and $250 early termination fee! After one week both red lights started flashing and they told us it was from too many aborted attempts and the handheld had to be replaced for another $80 and now at 41 days it has both red lights flashing again! No help and worthless equipment! If your child is a first offender and is trying to NOT have any further citations with the police - this company is NOT the one to use because as anxiety producing and distracting as it is - they will surely not be driving at this best! As other complaints have stated about the wait time and responses have said that they are having staffing issues - then PLEASE change your recording to "closed" instead of making people wait for over an hour for someone to answer when there isn't anyone there to even answer the phones!LifeSafer
Date: 03/14/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 10:00 AM to 8:00 PM Eastern Time.A LifeSafer Resolutions Manage will be in contact you to see how we can best assist you during this time.We are not closed, we have agents answering phones 24/7/365.Kelly J
Date: 03/17/2025
We have used the online chat option and now have our third handset in less than 60 days and my daughter just tried three times with no success and I was able to get it to work 2 out of 3 times and we finally gave up. I did the same thing all three times and two times it worked and one it didnt - with no rhyme or reason why. We are stuck paying for something that will not be used after signing up for this, DOT fees and ** 22 insurance all while my daughter will not be driving.
Apparently the only way to get a response from this company is to leave a bad review. I am trying to uninstall this device and cannot even get a hold of anyone to find out when my earliest date is to NOT be charged an early termination fee. Currently waiting for a response on the live chat and also on hold on my telephone for over 20 minutes. No response. I sure wish that I would have researched the BBB before installing this. This company should not be in business and have been more of a headache than the actual court system and OWI!
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