Business Profile
Interlock Devices
LifeSaferHeadquarters
This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 213 Customer Reviews
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Review fromAngela R
Date: 03/22/2025
1 starTerrible. They over charged me EVERY month and now wont reimburse me. Keep saying that I owed in back fees. Never missed a payment or an appointment. Definitely getting legal involved.Review fromRobert R
Date: 03/21/2025
1 starCustomer service is nearly impossible to get ahold of and when you do takes alot of effort to get anything resolved. I have had my device calibration service completed on multiple occasions with no issues but recently have made payments for the calibration and it don't apply to my account. I have the receipts to prove payments and still nothing getting done. Device is expensive enough as is but to have the amount to continue to go up because they don't apply my payments is something else. I have called multiple times to provide the documents to show payments and keep getting told that someone will follow up and nothing. I don't have all day every day to sit on hold as I do have a job. I advise to stay clear of this company!!Review fromAndral M
Date: 03/12/2025
1 starAbsolutely terrible company. Lost my right to drive this time due to some technical error, which is taking days to resolve. Couldn't get my calibration done because of this. Literally takes an hour and a half for customer service to call. Will not schedule appointment to remove the device due to said technical issue. I currently have to catch rides to work. I need this place shut down. Why would the state release people like this on us?Review fromNazanin C
Date: 03/10/2025
2 starsThe device is fine, and easy to use. The company has horrible customer service, I was on hold for over 45 minutes before I gave up. The online chat isn't helpful, and won't send you to a representative. I had a document on their letterhead, from a service center THEY work with and list, saying my device had been calibrated and my next service date was in 3 weeks, but the chat "person" kept saying it had been locked for a week now (even though it currently works). Very frustrating and left me feeling like it could shut down on me at any point because of their miscommunication.Review fromDaniel S
Date: 03/07/2025
1 starDaniel S
Date: 03/07/2025
My license was suspended in Missouri. Moved to Indiana to help my father, needed my license back, made several trips to court in Missouri and hundreds of dollars. Missouri granted me to get my license back so in October I got a device put on my car from ‘LIFESAFER’ in Indiana. I’ve been paying them hundreds of dollars and had this device on my car for 6 months. Made a payment to Emily in accounting( who won’t return my call after that to assist with this problem) she told me to call Missouri to find out what day I can get this device. So I did and Missouri said I don’t have the device in my car and have not received any information from lifesafer, so I called lifesaver and they couldn’t find me in the system. I had to drive a hour away to the installer that had to call the company and tell them that he put the machine on. I need help for service that I paid for, but was not provided!!!!LifeSafer
Date: 03/21/2025
This was all corrected with Missouri back in October, I'm sorry whoever you spoke with has incorrect information. Everything has been reported correctly and your requirement is set to run from October 2024 through April 2025 if there are no violations.Review fromBailey H
Date: 03/06/2025
1 starBailey H
Date: 03/06/2025
Absolutely terrible company. Find a different interlock company. These people are not worth your time.LifeSafer
Date: 03/21/2025
We're sorry you had a hard time with the device. Our records show that we are resolving this by reimbursing your tow and are simply waiting for the check to be cut by our accounting team. Please update or remove this review if your concern has been resolved.Review fromPatrick
Date: 03/06/2025
1 starPatrick
Date: 03/06/2025
I'm outraged by the inexcusable treatment from LifeSafer Interlock! Their behavior is appalling! My nightmare experience includes: - hours wasted on hold only to be deliberately hung up on. - Assigned technician is never on time, yet they refuse to replace him - Staff lied about scheduling appointments that never appeared in my account - When I emailed about service before lockout date, they ignored me - Staff threatened to "report me" when I called on the day of the lockout. - charged me $100 in additional fees ($50 lockout + $50 tech) after already paying $160 a week ago - completely ignored all my emails Their incompetence has left me a week without my vehicle. I DEMAND: 1. service with a reliable technician ASAP. 2. Refund of all lockout fees I'm also filing complaints with the DMV and other regulatory agencies. This treatment is unacceptable. ******* ********LifeSafer
Date: 03/14/2025
We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.Review fromK. J.
Date: 03/05/2025
1 starK. J.
Date: 03/05/2025
BEWARE! If I could give a 0 rating I would. We installed this in our daughter's car so she could get home from college and all it has done is produce anxiety and a constant distraction for her driving. We have spent HOURS on hold trying to contact customer service and spent 2 hours at the nearest full service center (2 hours away) trying to figure out why it keeps aborting and not taking a blow on a consistent basis. When my daughter finally got a hold of someone on customer service they told her to "watch a ******* video" - that is not helpful! Then when she finally decided to just not drive and take the bus while she was at college - we were told that it would be $180 to uninstall and $250 early termination fee! After one week both red lights started flashing and they told us it was from too many aborted attempts and the handheld had to be replaced for another $80 and now at 41 days it has both red lights flashing again! No help and worthless equipment! If your child is a first offender and is trying to NOT have any further citations with the police - this company is NOT the one to use because as anxiety producing and distracting as it is - they will surely not be driving at this best! As other complaints have stated about the wait time and responses have said that they are having staffing issues - then PLEASE change your recording to "closed" instead of making people wait for over an hour for someone to answer when there isn't anyone there to even answer the phones!LifeSafer
Date: 03/14/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 10:00 AM to 8:00 PM Eastern Time.A LifeSafer Resolutions Manage will be in contact you to see how we can best assist you during this time.We are not closed, we have agents answering phones 24/7/365.K. J.
Date: 03/17/2025
We have used the online chat option and now have our third handset in less than 60 days and my daughter just tried three times with no success and I was able to get it to work 2 out of 3 times and we finally gave up. I did the same thing all three times and two times it worked and one it didnt - with no rhyme or reason why. We are stuck paying for something that will not be used after signing up for this, DOT fees and ** 22 insurance all while my daughter will not be driving.Review fromJaycee C
Date: 02/25/2025
1 starJaycee C
Date: 02/25/2025
So horrible and agree with everyone. Puece of crap non accurate junk, only want money. I got mine installed feb 7th, live in a small town. Drove from mechanics home, it beeped again as i pulled in my driveway 8 mins later. Ok no big deal. Then wouldnt except my sample. Blo harder/softer-more hum. I did this 12 times!! Yea i counted as i was wasting gas idling in my driveway. Turned it off because it wouldnt except it and i was already low on gas. Got locked out, got a code. Went to my amazing mechanics they had issues as well. Changed the device out. Then lifesafer **** company sends me an email saying my time has been extended for failure to provide accurate sample. Today i got a letter from AZ DMV saying they reviewed this and; DID NOT FIND FAULT AND HAVE DENIED THE EXTENSION. So lifesafer is a fraud, money leaching scam of a company 100%. I have not even had the device 30 days and had to get it switched out, after lock out when the faulty piece wouldnt except my sample. Then the threat of extension. Awful and need to be shutdown.LifeSafer
Date: 03/14/2025
** is a Realtime reporting state, so they receive all violations the day of, whether valid or invalid. Clients are automatically sent extension documents & then, are sent void documents to follow up if the violation is deemed invalid by ADOT. Ms. *** has not been wrongfully extended & currently has no active violations on file, PER ADOT. We do not cypher through any client's data, as we are legally required to report all of the data transmitted from the Ignition Interlock.Review fromRobert V
Date: 02/24/2025
1 starRobert V
Date: 02/24/2025
If I could give them 0 stars I would. Their costumer service is non existent. My license I literally suspended now because I can not get a hold of anyone to have my contract *********** service location is telling me to call corporate, there is no automated option for extending a contract, and you have to pick an option or it just goes in a loop. So Im forced to chose an unrelated option and be on hold for two hours until the call just drops.LifeSafer
Date: 03/14/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. We will have the LifeSafer Resolutions Manger contact you to see how we can best assist you during this time.
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