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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      600 W 58th Avenue Suite F Anchorage, AK 99518

    • LifeSafer

      5027 List Drive Colorado Springs, CO 80919

    • LifeSafer

      810 South Portland Avenue Pueblo, CO 81001

    • LifeSafer

      4549 Tabor Street Unit D Wheat Ridge, CO 80033

    Customer Review Ratings

    1.05

    Average of 227 Customer Reviews

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    Leave a Review

    Review Details

    • Kenneth R

      Date: 07/17/2025

      Zero stars in highly recommend not to use these people. They will tell you one price but once installed they will rob you blind and have you chasing behind your money. They are total rip offs and i will be looking for another provider who is honest especially behind my hard earned money!!!


      UPDATE


      After reaching out and finally getting someone to respond. This issue concerning my payments has been corrected. As far as the device it self, It is easy to use with out any issues.

      LifeSafer

      Date: 07/22/2025

      We try to maintain the highest standards of service and apologize you didnt have that experience. A LifeSafer team member will be reaching out and well try our best to resolve your issues.

      Kenneth R

      Date: 07/23/2025

      After reaching out this issue concerning my payment has been corrected. As far as the device it is really easy to use.

    • Hector M

      Date: 07/12/2025

      On Thursday I blew and passed my device and the car didn't want to start, the next day it started, so I knew there was nothing wrong with the car, but it recorded a violation and was going to lock me out on Sunday. I had to call Lifesafer for a reset appointment and I assumed it was a malfunction since there is nothing wrong with my car. They agreed and told me I wasn't going to get charged for the reset and set an appointment on Saturday, all I had to do is pay for the labor fee. On Monday they charged me for the reset, so I called them back and asked them why did they LIE, and charge me, they said they would review and return my money within 24 to 48 hours. They never returned my money. I called them back and they explained that they were not refunding my money, I asked why? they said because the device was not reported as a malfunction. Then why the **** does the car start with no problems? This company are crooks they will take your money, NEVER service your vehicle with these SCAMMERS!

      LifeSafer

      Date: 07/22/2025

      Thank you for taking the time to bring this to our attention; we are looking into this matter and the LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Jacob K

      Date: 07/09/2025

      They reschedule your monthly appointment a week and a half early. The closest you can get to rescheduling it even is 3-4 days if youre lucky. Im not sure about anyone else but they make me pay 30 bucks cash on top of everything else for a "supervision fee" its clearly a scam.

      LifeSafer

      Date: 07/22/2025

      Thank you for taking the time to provide us with this feedback. We will escalate your concerns about our LifeSafer service location for our Field Management to look into, and someone from our executive management team will reach out to see how we can best assist you during this time.

    • Edward C

      Date: 07/08/2025

      This company is operates using exclusively unethical business practices. It is their INTENTION to lie, lie by omission, overcharge, and generally scam anyone who they beguile into signing their contract. Their equipment will damage your car. They will waste your time. They do everything in their power to enmesh you in fees and extend your contract. They are prey on their clients and pick our bones, indecently exploiting the position and leverage they are afforded by the state. They have replaced God with Greed and their heart is black and clogged with toxic sludge. Shame on Lifesafer. Your reckoning will come some day. Surrender to God and change your wicked ways. You will respond to this complaint by saying you follow the laws and work with what youre given.. but we all know you are scumbag predators. Youre the ones who have to live with yourselves. Go to burn in eternity.

      LifeSafer

      Date: 07/22/2025

      We appreciate your feedback and understand your concerns here at LifeSafer. Device settings are determined by state regulations, not the interlock industry. Any time your device requires service based on your state's rules, all interlock companies will charge fees, this is how businesses operate.

    • John B

      Date: 06/08/2025

      DO NOT HAVE THIS COMPANY INVOLVED WITH YOUR VEHICLE!!! There has been multiple times I have been double charged for "Service visits" one for the amount of $132 and the other $125 within a months time. The current statement I'm fighting right now is a double charge less than a day apart. I had a failed alternator in my car causing my battery to drain, me as a technician myself asked my service company if I could make the repairs myself and was told I could. Instead I got a lockout fee and another calibration fee from miscommunication between them and the shop. When complaint was sent I was sent a mechanical avidavit via email in which the shop never even knew they existed. The wait times are ridiculous. I suggest leaving your card OFF AUTO PAY so you can review the charges yourself. The billing charges are inconsistent, no explanation either. I asked a representative after waiting on hold for an hour and was told it'd be $250 early termination fee to ********* and a $150 removal fee to the shop and honestly I think it's gonna be money well spent.

      LifeSafer

      Date: 07/01/2025

      Thank you for taking the time to provide us with this feedback. These issues were caused by some misunderstandings on our service provider's part and other components. We have escalated the concerns about our LifeSafer service location for our Field Management to look into and retraining will take place. We show the billing concerns were resolved. Thanks again for letting us know about the issues to address and correct them.

      LifeSafer

      Date: 07/03/2025

      Thank you for taking the time to provide us with this feedback. These issues were caused by some misunderstandings on our service provider's part and other components. We have escalated the concerns about our LifeSafer service location for our Field Management to look into and retraining will take place. We show the billing concerns were resolved. Thanks again for letting us know about the issues to address and correct them.

    • J. H.

      Date: 05/23/2025

      Cant ever reach anyone on the phone. Locked out cant start my car for two days now ! No one has called or responded to my emails. Their online chat doesnt even work!

      LifeSafer

      Date: 05/27/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Our records show that we were responding to your emails. Unfortunately, long wait times are a reality we're facing currently, but doing our best to resolve.

      J. H.

      Date: 05/28/2025

      That is false information. If I could attach screen shots I would. I sent multiple emails. I got ONE email back - asking me a question. Which would indicate I needed to answer. I did - and got no other email back. Please check your system again. Im actually still waiting for a call back from a supervisor because I got hung up on two different times since this original post.

    • Z. I.

      Date: 05/02/2025

      Use **********. I know multiple other people who have been using ********** and it's cheaper, requires less calibration and doesn't charge you when the battery dies.Lifesafer will charge you $75 every time the battery dies because they say you "disconnected your device." Then they charge you $25 to recalibrate it. And the kicker is that the device is draining my battery if I leave the car sitting for 2 days. It's a scam and everyone refuses to help you. Working on getting court information so that I can go with ********** instead.

      LifeSafer

      Date: 05/05/2025

      Thanks for your feedback, but all interlock companies charge for resets, even from power loss due to battery disconnections. You'll see reviews from ********** clients that their shops charge more than ours, our shop fees are capped, whereas theirs are not. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer team member has reached out to you to help. Please contact us back at ************ or via the email that was sent from the reviews manager to allow us to assist you.v

      Z. I.

      Date: 05/06/2025

      If your company spent a fraction of the energy on customer service that you use finding bad reviews, you wouldnt have this problem.

    • Thomas T

      Date: 04/24/2025

      I've been on the phone with lifesafer since10am this morning finally after 10 calls being hung up on 3 times and lied to did i get answers. I had my final download April 18th, come to find out lifesafer put an extension on me didnt notify the state nor myself of this, they said I refused a retest three times which never happened, they lied to me said the state put it on me and there enforcing the law, lies, state did no such thing then when I called them back at 230pm the lady ***** refused to put me through to the supervisor and also denied me my records there very unprofessional, they over charge with hidden fees and support faulty equipment!!!

      LifeSafer

      Date: 04/30/2025

      Thank you for taking the time to bring this to our attention; we are looking into this matter and a LifeSafer Executive Resolutions Manager will contact you to see how we can make this experience a better one.

    • Angela R

      Date: 04/16/2025

      DO NOT USE THIS SERVICE. I strongly advise against using this service. My experience with the company has been very disappointing. Communication is difficult, and when I do manage to reach someone, I am left waiting for updates via email that often never arrive. This forces me to repeatedly call for follow-ups. Additionally, they tend to apply small, incremental charges that are easy to overlook. Several employees have informed me that I have been incorrectly billed, yet I have had to wait weeks for a response from the billing department.

      LifeSafer

      Date: 04/30/2025

      We appreciate you taking the time to provide us with honest feedback. At LifeSafer, we are always striving to become better for our customers, and your feedback helps us to best understand how. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

    • Robert W

      Date: 04/08/2025

      Before being a paying customer they were blowing up my phone and email. Now that I'm a paying customer you cant get ahold of anyone via phone. And emailiong is met with confusion..................................

      LifeSafer

      Date: 04/10/2025

      We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* ** chat with a Service Specialist Mon - Fri 10:00 AM to 8:00 PM Eastern Time. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

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