Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

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  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

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  LifeSafer

  321 W 5th Street Waterloo, IA 50701

Review Details

• Review fromBenjamin D

  Date: 07/20/2023

  1 star
  This is my first time having a ignition interlock device . Personally I wouldn't recommend they never answer calls only way I've gotten ahold of someone is chat. That was confusing device doesn't work all the time gets aborts and when it aborted me 4 or 5 times other day then it flashed service and lockout light and now in early recall. Fees seem to be more than what I was assured they be just not very user friendly.

  LifeSafer

  Date: 07/21/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test. If a test is not passed in the allotted time, the device is programmed to need a reset per state regulations.We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromJennifer M

  Date: 07/19/2023

  1 star
  This company is the worst! First they were NOT upfront about the fees as they claim. Second, it is impossible to take your car in for service. I need to take my car in for a recall. I arrive at the service center and they didn't have the code they needed. LifeSafer says they didn't receive anything. The service advisor is out sick so we can't confirm it was sent. No big deal, the new service advisor fills out the form and sends it over. I reschedule the appointment for 2 days later. I call this morning (day of new appt.) to see if they received it before dropping my car off. They have not received anything. I call LifeSafer and am told they only received the form and needed the work order. I call the shop and was told they did send it with the form, but they will email it over again right now. I speak to Keierra  through chat and am told they haven't received it. I ask if they can call the shop and figure out why they aren't receiving it and give them another way they can get it over. They would not. I asked to speak to a manager and was told over and over that a manager could not help and they would not escalate my case. I asked if she was refusing and she said no but then would not do it. I would like to be the one to determine if the manager can help since she was unwilling.So now several hours of my time wasted over 2 separate days, and 2 cancelled appointments my car still cannot be serviced. I had the shop send the form and work order to me so I could forward it to see if they would get my email and asked for a reply confirming and still no response an hour and a half later. It is an important recall for hood fires! It should not be this hard.

  LifeSafer

  Date: 07/21/2023

  Each state has strict regulations when it comes to bypassing the ignition interlock device. To protect you with your state mandated program, and keep you in compliance while you're required to have the interlock device in your vehicle, LifeSafer takes necessary steps to ensure you meet those requirements, and keeps documentation on file should your state question the bypass. We understand this may take longer to process, but it is the best way to protect you going forward.

• Review fromD. D.

  Date: 07/12/2023

  1 star
  Zero Stars I wish I read these reviews before I went with this company. First the company they use to install told me I only had 10 percent battery left, after I sat for an hour thinking it was being installed. There were no issues ever starting the car. It was a scam so they could get extra fees. So I ended up with $300 plus charge for installation. So check your batteries on your own prior to installation.I was also told my information would be sent to ****. I had the installation on June 7, 2023. I was told I could get my restricted license starting July 9th by ****. So I went July 11th, stood in line only to be told they have no record of my installation on my MVD record. So I tried calling LifeSafer and was on hold for well over an hour, never did get a person. I sent a live chat through my account. I called three different numbers and used my husbands phone just to get a person which was to sign up with them. That is the only person that answers. I left a message this morning and someone did call back. She was rude first off, told me it was sent the day of installation which is not true. She said she sent me an email and text yesterday. I have no. email or a text or a call from yesterday. I called **** the rep can see it was sent now but it takes 24 hours to 48 hours. The court wants a calibration in 10 days and I am unable to drive my car as of yet. DO NOT GO WITH THIS COMPANY. Worst customer service!!! Their responsibility is to send documentation immediately. **** So if you want to feel let down in an already stressful time and financial devastation, waste of hours on the phone, left without a drivers license, sign up with them. Otherwise, look for reviews on other companies. I can see why they are not a BBB.

  LifeSafer

  Date: 07/13/2023

  We do our best to make clients aware that their battery must be in excellent condition when installing the interlock, as it can cause more problems and fees if it needs to be replaced after installation. **** confirmed to us that the interlock installation was successfully sent to them on 6/8/23. Your license is still suspended because of an outstanding requirement apart from the interlock. It's possible that AZ DMV will not see the interlock as active, since it's not technically required or active until all your suspension requirements are satisfied. We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.We listened to the call with our reporting specialist and we're sorry if you felt she was rude. Someone from our Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

  D. D.

  Date: 07/13/2023

  As a revision to my post. Life saver did send the information over. The issue was really separate entities communication including me. So when I inquired for my ignition lock I just needed it by June 26th per the Judge which was to give me time to complete the class and two other things. The rep signing me up was very polite and helpful. But she said sign up early and that’s when time starts. She should have asked did I meet all requirements prior. So just an FYI. They did get back and made sure all was figured out. So I paid for time that doesn’t count. Things you don’t know. The process is a mystery at times. Just make calls to hopefully get someone to explain the lapse or issue. After all my calls getting my license was quick and fast. I only wish Lifesafer could answer your calls. Go on your account and send a message. That worked faster and most efficient. It’s frustrating and probably most comments are because of that.

• Review fromGari J

  Date: 07/10/2023

  1 star
  Been trying to call or chat for FOUR AND A HALF HOURS!!!

  LifeSafer

  Date: 07/11/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. I show that you exited the chat within just a couple of minutes, not giving us a chance to respond. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromJ. E.

  Date: 06/29/2023

  1 star
  The shop I go to is great. It's lifesafer itself, there customer service department is rude and unprofessional.I've documented everything pertaining to this company starting from the begining quote, let me tell you they try to rob you, the shop charges you there charge then the company adds uncommunicated charges and moves forward with charging your bank account unknowingly outstanding amounts not mentioned in the quote. Terrible billing department, terrible customer service. I've reached out numerous times asking for the supervisors, ceo, director customer service, customer service won't put me through. Time to look for professional help with the issues this company causes individuals like myself. Stealing my hard earned money. Trying to resolve this issue but looks like I have no other choice but to move forward professionally

  LifeSafer

  Date: 06/30/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromMarie T

  Date: 06/14/2023

  1 star
  Answer the phone for installation to take your money, but after that, they dont answer and they dont care

  LifeSafer

  Date: 06/15/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.

• Review fromMichael F

  Date: 06/12/2023

  1 star
  This company takes what is normally an uncomfortable situation, and makes it horrendous

  LifeSafer

  Date: 06/21/2023

  Thanks for sending your feedback. We'd like to go over the details of your issues to alleviate your issues so you have the best Ignition Interlock program experience. Please contact us at ************ to allow us to assist you. Thank you for choosing LifeSafer as your provider, and we hope to hear from you soon.

• Review fromDeanna N

  Date: 06/07/2023

  1 star
  Horrible. They never answer their phones and their "chat" feature is always down. The device is not small!

  LifeSafer

  Date: 06/13/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time. Please know that our online chat option is open Mon - Fri 8:00 AM to 6:00 PM Eastern Time. If you are unable to get through during these hours, you may have restrictions on the device you're using. We have 2 approved devices, both are listed on our website. Different states have different devices approved.

• Review fromRory H

  Date: 06/05/2023

  1 star
  Absolute worst customer service I’ve ever experienced. If you are a new customer you can expect prompt attention when calling. Existing customers, they do not care about. Hold times are over an hour then you are forwarded to a voicemail box. Voicemails go unanswered. Call backs never occur. Chats are never answered. I have been complaining months about abort code errors and general malfunctions but you cannot ever speak to anyone unless you pretend you are a new customer. I need to do a vehicle swap urgently and I cannot get anyone on the phone to help. Absolutely awful experience.

  LifeSafer

  Date: 06/07/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. I show you were able to reach someone the same day this review came through and scheduled the vehicle swap.

• Review fromAndrew S

  Date: 06/02/2023

  1 star
  This Company has been nothing but less than a star. They refuse to answer the phone and leave you on hold for hours at a time to only to say let me transfer you to a representative that can help you and then asks you to leave a message and hang up. Second the installation company they sent to me looks like a chop shop. I got the device installed over a month ago I brought all my car info vin# License Plate #. When the installation company was done they said they couldn't send the completed documents to the dmv due to them not having a scanner?? I scanned them my self and uploaded the documents. When I spoke with the DMV they said it has to come from Lifesaver but they refuse to upload the documents. Now LifeSafer is telling me they dont have the correct info from my car because the chop shop did not include it when they filled out the paperwork. No one is willing to help you I have an upcoming calibration even though I have not been able to drive due to them not submitting paperwork to the DMV. I see LifeSaver has no problem responding on the BBB website. I will be looking for a new company while I am on hold.

  LifeSafer

  Date: 06/05/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.
  Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.
  We still have not received your license plate number, which is needed to send your paperwork. Our resolutions manager will be reaching out shortly to try to assist.