Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 196 locations, listed below.

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  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  113 Lawson Drive Georgetown, KY 40324

• 

  Tire Discounters Inc

  12901 Taylorsville Road Louisville, KY 40299

• 

  Tire Discounters

  1453 Veterans Parkway Jeffersonville, IN 47130

• 

  Tire Discounters, Inc.

  8081 Springboro Pike Miamisburg, OH 45342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2025 Tire Discounters' corporate headquarters 200 West Fourth St Cincinnati, OH 45202 Dear Sir or Madam I am writing to submit a complaint against your Tire Discounters ******** store. The address is **** ** ***** ****** ******* ** *****. I went to the establishment on 4/1/2025 and purchased new tires for my **** ***** ********* **** pickup for $920.16. At the time, I was told I needed outer tie rod end repair. I received an estimate for the repair for $281.38. I took my truck in for the repair on the morning of 4/17/2025. I picked my truck up in the afternoon on the same day and was charged and additional $58.91. I asked why was there an increase from my estimate and I was told it was for shop material with no further explanation. I believe the shop material charge was included on the estimate and $58.91 is a large increase for only 15 days. I should not have had to pay an additional $58.91. Sincerely, ****** ***** ###-###-#### ************************** Cc: BBB Cincinnati OH

  Business Response

  Date: 04/25/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is *********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Tire discounters on ******* *** to get brakes and to have my radiator changed. Was told they also fixed a recall on my car. I was lied to, had a brake upgrade and I brought my own brakes in. When they replaced my radiator, they did not burp all the air out. They caused an air pocket to go through my motor and caused the motor to no longer be functional. I hadn't had my car 90 days. Spoke with Chris T***** and Dm with tire discounters. He originally took blame for this problem, he even put me in a rental. Now he does not want to take the responsibility. I just want my money back that I have in my car. 1700.00 that I put down, the 1000 I spent trying to fix it, now I also need my money back on **** rides. They have made this a very very stressful situation and all I was trying to do was fix a problem. I need help getting my money back for a car they blew the motor in. The car lot I bought it from is willing to write it off since this was not my fault, but at the same time I put all my money in buying my car and worked really hard for the money I put down. Now I'm stuck without a car and spending money on ****. Please help.

  Business Response

  Date: 04/24/2025

  Thank you for reaching out to us! Your previously opened customer concern, **********, has been escalated and is currently under further investigation.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Tire Discounters in ******* ** on December 27, 2024. I purchased 4 new ***** tires. In March of 2025 I started to hear a front end noise and got a flat tire and took my tire to be fixed at Tire Discounters. At Tire Discounters they told me I would either have to buy a new tire or pay for road hazard insurance. So I chose the road hazard as it was advertised as a better deal. After the replacement I still heard the front end noise so I took it to ********* automotive and they told me I had several front end issues, a broken axle and seal, and a leak in my new transmission. Also, the tires were too large for my car. I then contacted tire discounters and told them about my tires. They openly admitted to putting the wrong tires on my car. They had the opportunity to tell me twice and instead sold me road hazard insurance. The pictures I have show the ***** tires literally touching my fender. There was no way the service technicians could have missed it when putting them on both times. After arguing with the service manager and getting no where I spoke with the general manager and they accepted full blame and replaced my tires with cheaper tires and refunded me the difference. I appreciate that help, but now I am left with a ton of front end damage, all bad wheel bearings, and transmission damage, because I’ve been driving on tires that are too large for my car for over 5,000 miles, due to their negligence. I cannot drive my car right now without causing more damage. I feel they should be held responsible.

  Business Response

  Date: 04/17/2025

  Thank you for reaching out, we appreciate your patience. Your previously opened customer concern, *********** has been escalated and is currently under further investigation.
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had her tires replaced here on March 8th, on March 22nd after driving the car fewer than 10 times since the tire replacement, her tire came off as she traveled home. The lug nuts were not properly tightened and one stud was completely broken off. I had her car towed to our mechanic who explained what had happened, and when I called the shop, they wanted me to bring it to them so that they could repair it. It was already with a mechanic, so Curtis B**** the manager said they would reimburse me for the repair costs and for me to just drive her car up to Lawrenceville (from Athens) to have them look at it and to bring the receipts. Sure thing, I drive it up there, he apologizes to me and to my daughter and says he will get it taken care of, I just have to go get an estimate for the repairs to the body. Ok, sure thing I will do that. I take it to get an estimate, and one was for $4,300 and one for $3,500 so I bring them the lower estimate because I am not trying to bleed them dry, I just want to be made whole. Radio silence. I call Curtis B**** on Thursday, March 27 to be sure they received the estimate and what the next steps would be. Curtis informed me that Rusty would be in contact. I do not hear from them so I then reach out via email April 1 to follow up and request a call before close of business tomorrow and Rusty finally calls me. He then proceeds to lie and say that my mechanic said the car had no damage, that there was no way the wheel fell off the way it did . Unfortunately for Rusty, my mechanic is one of the few honest mechanics left in this world and told me EXACTLY what he told Rusty which was the opposite of what Rusty said. My honest mechanic said he would testify or write a statement attesting to the damage and the likely cause of the damage. Rusty reaches back out to me on April 3 after I’ve posted several negative reviews and asks me to bring the car back for them to inspect. I brought it back on April 5 and we still have no resolution.

  Business Response

  Date: 04/12/2025

  Thank you for reaching out, we appreciate your patience. Your previously opened customer concern, ***********, has been escalated and is currently under further investigation.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Tire Discounters in ********** ** do my front brakes less than six months ago due to the rotors being warped. Tire Discounters repaired the vehicle and it the brakes worked for a couple of months and then slowly went back to not being able to stop well when traveling highway speeds due to the rotors feeling warped again. I took it to Tire Discounters on 03/14/25, and they said i needed rotors, brakes, AND rotors. I waited six hours, and when it was done, they charged me $800 dollars and said it was for labor and rotors. Calipers do not cost $800.00 with labor. To make it worse, the brakes are doing the exact same thing as when i brought it back in. I feel like they took my $800.00

  Business Response

  Date: 03/18/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is ***********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  The business went above and beyond to take care of the problem. 

  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On 3/3/25 I had a 9am appointment at Tire Discounters **** ** ********* ** *********** **** *****  To replace my front driver side tire and an oil change. My husband arrived at 9am at 10:37am the car was still parked and my husband asked if it would be started sometime soon and he was told no. I left work and picked him up at 11am from tire discounters. At 1:28 we received a voicemail that my vehicle was ready to be picked up. We picked up the vehicle around 4pm. Driving away we realized the change oil code was still on the dash and there was NO sticker in the top left hand corner as usual. I drove the car back to tire discounters. Upon entering I asked the front desk guy if my oil had actually been changed. He REFUSED to answer me. I asked if they no longer put the sticker in the left hand corner he again REFUSED to answer me. He walked out to the bay and told one of the guys this lady needs her oil code cleared. I asked him again if my oil was actually changed he did not answer. The boy went out to my car and spent 6 minutes trying to clear the code and he had no clue how to do it. He finally got another guy to come out and clear the code. Still NO answer if my oil was actually changed. I got home and removed my dipstick to BLACK oil. I immediately called a mechanic to set an appointment to confirm if my oil was changed or not by tire discounters. On Monday 3/10/25 my oil was changed by *** Automotive who confirmed my oil was NEVER changed by tire discounters. We spoke to Andrew P***** who told us that they have camera footage of his guys changing my oil and replacing the filter and that all he can help me with is a future free oil change.That is absolutely unacceptable! Between lack of customer service and lack of ACTUAL service I am appalled. I work in the retail/service industry and this situation is quite literally insane. Clearing my code without the work is at the very least misleading, fraudulent, and dangerous !! Will not let me upload photos here

  Business Response

  Date: 03/11/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is *********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

   

  I wanted to add some photos as well but wasn’t able to in my original message.

  
  
  
  
  Regards,
  
  ****** *********
  

  Business Response

  Date: 03/20/2025

  According to our records, on 3/19/25, an amount of $100.00 was credited back to the credit card used for the service. While I understand this shouldn’t have happened, I’m glad we were able to make it right. Thank you for bringing the situation to our attention, and as always, stay safe!
  

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my **** ****** for Service early October 2024 They replaced both front CV axles, Got car back but had new shaking issues while driving Took it back two different times and they said they check it out and everything was fine. They told me they couldn,t do anything and told me to take it to dealership. Took it to dealership, paid $100 for service for them to tell my my Front CV axles needed replaced even though i just had them done! Went back to Tire discounters with the paperwork from the dealership stating my CV axles needed replaced. TD then supposedly replaced the front right CV axle and told me that it was ready. I picked it up and it seemed to be feeling much better. Two days later while driving to work on a side road my front CV axle broke in half! I had to miss work, pay $200 for a tow truck to a garage, to then have to repay $911 dollars to another garage to fix the front CV axles! After my car was fixed correctly by *** **** ******* it drove like a dream! Drove it back to Tire Discounters with my receipts and they Apologized and admitted fault. Told me id have a refund before Christmas. Darnel the manager was wonderful as he was the only face to face contact i had but his Managers whoever approves of these refunds dropped the ball many times. i had to resend receipts as they extended mt refund date Mid January i was calling in once a week to get some sort of "update" They never called me once, not ever about apology or anything Then just last week Feb 20th i got a check in the mail for $620.25 I then called in to complain but Darnel could not help me, he sent an email to his managemment Im just apalled how ive been treated and then this small amount of a check feels like a slap to the face of a trusting customer. It barely covers one side of the axle, let alone the other side and the $200 tow. My grandfather told me to contact you guys to help. I have not cashed the check yet What should i do? i paid $911 for the repair plus my $222 tow

  Business Response

  Date: 03/01/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is **********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went online on Sunday, 2/23/25 and made an appointment online for a front end alignment. They called me on 2/24 to schedule an exact time on 2/25 for 1pm. I was told the alignment would be for front end would be $89.99 plus tax. I came in on 2/25 at 12:55pm to drop off the car, was told it would be $157, even though on the phone I was quoted $89 99. This was the first thing that went wrong that I wasn't impressed with. The second thing is I was told it would be 1 hour. It is now 140pm and my car is still sitting where I parked it. This is horrible service. I won't be recommend this company.

  Business Response

  Date: 02/27/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is ***********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Due to the fact that the amount promised to be charged $89.95, was not honored. I had to pay over $100. 

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  Regards,
  
  ******** *****
  

  Business Response

  Date: 03/07/2025

  According to the notes on the previously opened case, ***********, the Regional Manager has attempted to get in contact with you several times to discuss the matter. If you would please return his call we’d greatly appreciate it.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2024 told brakes would need replaced, opted to do front brakes no issues. In Novemver 2024 returned to have rear brakes done. Receieved call that control arm bushings need replaced $1700. I advised to just do rear brakes and I would see dealer to check other bc its a large fix. In December 2024 my brakes began squeeking going forward at stop and grinding when backing in reverse. Due to a death in the family I made an appointment the earliest I could for February 5, 2025. On February 5. 2025 I dropped my vehicle off ay 900. I was told they'd inspect issue and call me, they said that should take 30-40 minutes. I contacted them at 1140 for update and was told nothing was heard on test drive nor found when visually inspected. I was extremely frustrated and stated that was impossible because it's been doing it for 2 months since service. They asked if I wanted a different technician to look at it. I advised I wanted my car back and I'd take it to another shop. Picked up my car at 1215 on 2/5/25 with nothing said to me by manager. I said nothing back took my keys and receipt and left. The car sqeaked at every stop. I returned home to find obnoxious an false statements made under recommendations. See attached comments and receipt from 2/5/25. I was frustrated on phone and did say I'd utilize another shop. I never said they damage my vehicle or messed it up. Also I was never told not to come back and I have 5 year contract with them for alignments on 2 cars. ALSO in 11/24 saying I had no brakes is untrue as they put new front brakes in May 2024. See attached bill for comments. See attached bill for the 11/24 work . I am requesting apology from store for juvenile and false comments and pro-rsted return on 2 alignment packages.

  Business Response

  Date: 02/07/2025

  Thank you for reaching out to us! We have already created a customer service escalation ticket, **********, and the regional manager will be reaching out to you shortly to discuss. Our apologies that we did not meet your expectations, talk to you soon!

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle would not start so they had my vehicle for 3 to 4 days with no recollection of what to do they called other businesses that they dealt with to ask them for help. My vehicle Mr was towed there because it wouldn’t start, it was towed there on a Sunday so they could start working on it Monday! Monday came nothing, Tuesday and Wednesday Thursday and Friday came no idea what was going on with it. Next Monday came still no idea. So Tuesday came and they had someone from corporate came to look at it supposedly and said that the Engine was gone in it I didn’t find this out until after I took my vehicle and they repaired it for $869.10 I am furious because they knew when they had supposedly fixed my vehicle that my engine was about to go bad 2 weeks later my engine went I had to sell it to Carmax and all they could give me was $500 for a vehicle that was worth $5,200. So I had to go into debt and put money down that I didn’t have and get a car note when my 2007 ***** IS 250 was paid for I didn’t owe anything on it. Businesses take advantage of woman because they think we don’t know anything. I want my money back all $869.10

  Business Response

  Date: 02/06/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is ***********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!