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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a complaint about a company that did deliver on the services as described. Huntington asked for a number of documents in which I gave all in a timely manner. I have proof that I did so. They sent me a letter saying that they did not receive the information so they were not going to process my request for a chargeback. I spoke with multiple people who said my case was reopened due to it being closed erroneously as they did receive the documents. They asked for more and I gave them more information. I received another letter a few weeks later saying that they did not receive requested information. I have talked to multiple reps who have confirmed they had what they needed.
Business response
11/08/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* * **********, which we received on November 3, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Michele Murphy promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* * ********** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/25-deposit ***** check for $6016.50 10/26-acct access denied and no notice given to us about hold or locked acct. called customer service and fraud and they said funds would be available 10/29. 10-29-no funds and acct still locked. went to branch and manager ***** assured me acct would be open by 10/30 or 11/1 at the latest. 10/30-no update 11/1- no update. first rep stated funds were approved and acct needed unlocked by ***** **** manager: sent email to ***** asking for her to unlock: spoke with her sub manager who said he would reach out the ***** and fraud to have acct unlocked. second customer service rep said to allow 1-2 more business days for review. received letter 10/30 from hunting stating check would be cleared and open 10/30. have letter from union stating notice of settlement and that was provided to the **** on numerous occasions, there is a number on check for them to call with an issue.... I was advised by the **** employees nobody has called that number on the check. want my funds deposited so I can move them to ally **** and close huntington because they are not giving us our money. they declined to allow us access to our pay checks which were deposited 10/29. we have no funds and no money.Business response
11/04/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ********** *****, which we received on
11/02/2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
11/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was a TCF customer of approximately 25 years. Never had one issue with my paycheck being directedly deposited into my account. The 1st and 16th are pay dates unless they fall on a weekend or bank holiday. Weekends or holidays the checks are deposited the business day before. No need for me to update my direct deposit information with my government agency employer as I was told . On October 15th my check was in the bank. Today no deposit, Three calls were made to Huntington with no resolutionBusiness response
11/05/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* K. ******, which we received on November 3, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* K. ****** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* K. ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I been charged over drafts fee and no one had my new account number this bank switch from tcf to hunting my account has been overdrawnBusiness response
11/05/2021
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding ******** ******, which we received on November 3, 2021 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted ******** ****** directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My debit card was stolen and funds were takin from my account card #**************** without my knowledge or permission. I contacted Huntington bank as soon as I noticed the fraudulent withdrawals. I feel I am being held liable against Huntington bank 0 liability policy because of my race. I am simply seeking the provisional credit I was told I would receive when I contacted Huntington Bank.Business response
11/02/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on November 1, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
11/10/2021
***** ****** , I am rejecting this response because I feel as if I am being deiscriminated against and treated unfairly by Huntington bank because I DID NOT authorize the disputed transactions and on the call with The Huntington bank rep he treated me extremely rude during the phone conversation and made me feel as if I was a suspect rather than a victim of the unauthorized charges!Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been waiting nearly a month for a lien release for a vehicle I purchased. They are now saying that the lien release could take up to 45 days (mail or fax) and that is absolutely absurd. I can’t even register the vehicle in my name without this.Business response
10/27/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ********** which we received on October 27, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On October 23rd, 2021 I mistakenly transferred funds from my PayPal account to a TCF Bank debit card. TCF Bank merged with Huntington National Bank in early October and that account and card no longer exist/don't work. So I call Huntington National Bank to figure out where the money might have gone and they will not talk to me over the phone, the only way to solve this is to go to a physical branch. However, I am active duty military and live in California so that is not possible. They refuse to speak to me and will not help whatsoever.Business response
10/25/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* **********, which we received on October 25, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
11/01/2021
I accept the business's response to resolve this complaint.
Regards,
********* **********Initial Complaint
10/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Recently TCF merged with Huntington Bank. As a result my previous account with TCF became a new account with Huntington. With that new account for the past two week we've attempted to pay our mortgage by setting up a bill pay withdraw between the mortage company and The New Huntington Bank Account. Twice now we've placed the money in the account. Waited as we normal would, however the transaction of withdraw never appeared, even thought usually with TCF it would just show up on something like the next business. The amount on the account worries me amd even though we we called our mortgage company in which their automated system are stated they received those payments the actual account itself tells a different story as if the attempt was never made. Making me even more worried as their was a deadline we were attempting to make. Everything from the account balance to the dates of the pending transactions were slightly off for a few days. As a result I'm struggling to make decisons on what to do because of working with an unknown premise. As a safe move I sent some money via Westren Union Express to indicate we are still trying to pay. But even now that money recorded on thay bank accout is still being recored as within the account itself. However part of me is aware that can't be correct. How could it? Have I gone mad. The deadline is here. I'm scared, confused I'm reallly worried. And to be honest one of these two companies either the Mortgage Company or Bank Itself may have just cost us our house... Though I'm hoping not...Business response
10/25/2021
Dear ****** * *******:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******s, which we received on 10/19/2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
10/25/2021
Complaint Withdrawn Problem resolved System Issues combined with an Extra Digit.Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Now that TCF has merged with Huntington Bank, the service is worse than ever. I can't even get into my accounts. I, again attempted to find out what is going on with my accounts and went to 3 different Huntington banks. As follows: 1) Huntington Bank in Richfield, MN on Richfield Pkway - the manager behind the desk became pretty snippy with me, when i attempted to ask questions about my account and also asking - WHERE IS MY MONEY? I have also been charged overdrafts even though I have attempted to make deposits and my bank card was DECLINED. Yes, declined to make a deposit. Meanwhile the overdrafts continue and I still have no idea where my money is. 2) Huntington Bank inside Cub Foods/York avenue, Edina, MN - it was a 1-2 hour wait to see a banker. Meanwhile, 6+ more customers are standing in line for 1 teller. I left. 3) Huntington Bank inside Cub Foods/Nicollet Avenue/Minneapolis, MN - this has got to be the WORST bank. 2 supposed managers are standing at the computer looking at heavens knows what, while 7+ customers are standing in line for 1, very, very slow teller. I waited my turn for 20 minutes, only to be told that the 2 "managers" were TOO BUSY to help me. Have been to this branch before, the tellers as well as the manager are simply lazy. That's the nicest description I can give this branch. And I still do not know how much money I have, if I have any money and still cannot get into my accounts.Business response
10/25/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on October 22, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
10/28/2021
I accept the business's response to resolve this complaint.Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have had a weekly direct deposit for the last 2+ years from a State entity. When HUNTINGTON took over TCF I received communication that ALL direct deposits and ACH withdrawals were to be automatically updated so no need for me to do anything. The first week of HUNTINGTON administering the account was starting 10/10. My deposit of 10/13 was there no problem but the deposit of 10/20 is missing. The State site has "PROCESSED" in this transactions history meaning it has been accepted by the bank. When I finally got through to HUNTINGTON bank I was told that the transaction has not been received by them yet, even though there had to be some sort of code generated and sent to the state that the deposit had been received. I am also being told that the vendors are dropping a zero ? or something when doing the "automatic update" and that therefore HUNTINGTON is NOT responsible even though everything worked fine UNTIL they got involved. I just want MY money so I can go to a new bank!Business response
10/21/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding Christopher Campeau, which we received on October 21, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
10/22/2021
I accept the business's response to resolve this complaint.
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1,148 total complaints in the last 3 years.
331 complaints closed in the last 12 months.