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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
10/08/2021 I WAS ATTEMPTING TO WIDRAW MONEY. I CALLED THE BANK THEY STATE THAT I NEEDED A SOCIAL SECURITY NUMBER. HUNTINGTON BANK REFUSE TO GIVE ME MONEY NOR CLOSE THE ACCOUNT FOR MY CONVENIENCE.
Business response
10/21/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ******, which we received on October 21,
2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a customer with Huntington Bank for over 5 years and I took advantage of one of their products which is the Overdraft Protection service. Now, recently my transactions have been declining; and no one can give me an answer as to why its happening. The last supervisor ******* was very unprofessional about it and she hung up on me. Requesting for someone to look into this for me since I couldn't get an answer to my inquiries. Below, I've attached a copy of there Overdraft and Returns policy.Business response
10/21/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ********, which we received on October 21, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 21, 2021 I called Huntington Bank and spoke with Mary Mendenhall. I called concerning a loan through Huntington for a 2014 Dodge Ram. The title for the truck is in my name and another person named Jeremy Roberts. Jeremy stopped working, didn’t make payments, and took the truck in February of 2021. I located the truck in July, when I called Mary at Huntington. She said I could refinance the truck, with the loan in my name only and the title would be in my name only too. I did. The loan Huntington gave me was a personal loan instead. When going through the process of refinancing, I explained to everyone my purpose for the loan. At the branch where I signed, Dean States and the manager assured me the title would be in my name. Not true. I called to complain and spoke with Melissa Crabtree. She said I could again refinance to get a better rate. I now have 2 personal loans, no title, and no way of getting the truck. I was lied to all along the way for months and no one will help.Business response
10/25/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** **********, which we received on October 19, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ********** promptly to acknowledge the complaint, and upon completion of our review, will provide ***** ********** response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
10/27/2021
Rob A****, who contacted me on behalf of Huntington, and with whom I spoke with explaining the situation, refused to admit that Huntington is at fault for telling me completely wrong information, which lead me to believe I could have my original issue resolved. He would not acknowledge the fact that for months, I was advised by multiple employees at Huntington, to pursue actions that have hurt me, not only financially, but have caused me mental and emotional distress. In addition, I had to take time off of work because of Huntington’s wrongdoing. I could not get anyone at Huntington Bank, at any level, to help me when reaching out for months.
Mr. A****’s remarks were callous, to say the least, extremely unsympathetic, considering what Huntington has put me through. His response was that he would look into why I was given the wrong type of loan. This is unacceptable. I would not have tried to re-finance my loan in the first place had I received correct information when contacting Huntington about my loan. Therefore, I will continue to act, not only on behalf, but to help protect other people Huntington may harm.
Initial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 14 2021 I deposited $420 using the Huntington Bank ATM machine. The machine accepted my money but did not execute the transaction. The automated message stated to seek assistance with the financial institution. I went inside the bank and spoke with ****** who stated she and another bank employee where working inside the ATM at the time of my deposit and it will take 7 to 10 days to recount the money in the ATM in order to return my money to my account. The worker failed to put signage on the ATM before working in ot in order to steer customers from making any transactions. I have contacted customer service several times regarding this dispute with no successful resolution. This was not my fault. I should have my money deposited successfully asap. This is an inconvenience to my daily life.Business response
10/22/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on October 18, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ****** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A cash deposit transaction in the amount of $2200.00 was not credited to my account on Friday 10/08/2021. 8:05am same day I called the bank spoke to Mona she provided me with a case number ****-08Oct21 and advised I’ll here something in two days. I requested a supervisor and spoke to Destiny the supervisor. I asked was the holiday included she said yes. Since I didn’t hear from them I called 10/12/2021 spoke to Jan and 10/14/2021 spoke to Libby and Suzanne the supervisor. Each time I call I get a different answer on the outcome and how many days it’ll take to resolve the issue. I need my money ASAP. Huntington is not assisting me.Business response
10/19/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on October 18, 2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
TCF Bank closed two of my checking accounts without reason. They kept my money (approximately $1500.00) I have spoken with the branch manager who told me not to return to the bank and instructed me to wait for her call. That was over one month ago. I have called TCF’s customer service number and have been told that they cannot locate either of my accounts and they are refusing to give me my money back. I need to pay bills and I am rightfully due all of the money TCF kept when they closed my accounts. Thank You.Business response
10/07/2021
TCF National Bank (the “Bank”), now a part of The Huntington National Bank as of June 9, 2021, is in receipt of the complaint, and appreciates the opportunity to address the issues listed therein. The Bank has reviewed the information provided by the complainant, as well as its own records, and has determined that the best way to address the complainant’s concerns is by contacting them directly.
The Bank thanks the Better Business Bureau for facilitating this opportunity to provide consumers with excellent service. The Bank encourages the complainant to contact the TCF Contact Center at (800) 823-2265 if there are additional questions or concerns.
Sincerely,
Brady B*******
Huntington National BankBusiness response
10/15/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** ****, which we received on October 15,
2021, for review.Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National Bank.Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Huntington are issuing 30 day credits to bankers if they are receiving advance child tax credit or *** payments without giving the option to opt out if they don't want the assistance. This is causing hardship because they again come back to take the money without warning.
I have several times tried explain to Huntington bank about a 30 day credit that they issue to their customers who are receiving *** OR ***. Several times trying to opt out of the option.But Huntington bank if you have the overdraft option for protection are going back more then 4 months of over drafts that have been paid by yourself. Are crediting it back as a 30 day credit if you receive *** OR ***. But to taking it out of you account again the 30 days. I spoke with the bank still trying to opt out because the fines have already been paid and basically this double dipping the bank told me there is no way to opt out of this option.
Business response
10/18/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ******, which we received on October 18,
2021, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer response
10/26/2021
Consumer called BBB indicating she has not heard from HNB, not through phone, or email or written letter.Business response
10/26/2021
Contacted customer by telephone 10/14/21, 10/18/21, and on 10/25/21.Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was sent money accidentally in my account. I attempted to fix the issue by calling my bank and telling them to return the money to the rightful owner. They refused to return money that does not belong to me which in my eyes is fraud. I contacted the Huntington center and they did nothing to help. My account was negative but that does not give you the right to hold money in my account that does not belong to me. I just want to return it and my years being with Huntington I would have never thought they would take advantage of someone. This was not a small amount it was $210. Fact of it is I’m the account owner and I’m asking them to make it right for the person who sent the money to me erroneously. I will likely be ending my account now that I have lost faith in Huntington in an attempt to keep money that does not belong to me or them. Fix it I’m your client I’m not asking for anything other than returning the money to the owner.Business response
10/14/2021
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** *********, which we received on October 14, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** ********* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to **** ********* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have experience unfair lending practices from Huntington Bank branch manager who goes by the name Amanda S**** I applied for a business loan in person and the manager, Amanda, wrote my application on a blank sheet of paper and told me she would get back with me once she ran my credit report. Keep in mind I have asked for a copy of my application and a letter of denial, and she refuses to respond to any of my emails or calls. From the time my credit report was pulled I have now seen fraudulent bank accounts being opened under my name. I would like to have a full investigation done on what happened with my loan and who pulled my credit report. I don't want to get an attorney involved in this matter at this time if we can find out what has happened at this time. I have also attached this letter that was sent to my mailbox, Keep in mind Huntington bank Corp office has knowledge of this letter being sent to me.Business response
10/14/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ** ****** which we received on October 13, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ** ***** promptly to acknowledge the complaint, and upon completion of our review, will provide ***** ** ***** response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a strange merchant charge me $43.45, PayPal was more than gracious, under the "Buyer's Protection Program" they waited on the merchant and didn't hear from them and I was going to get refunded the next day. So that night I canceled my card as lost/stolen with TCF, now Huntington, and the staff filed a dispute and a charge back which I of course didn't ask for (have proof on my phone recording app), they actually gave me the money only to take it back. So I file an actual dispute only to call and hear it was turned down because the merchant gave me what I ordered. I didn't even order anything. I'm switching banks. This bank is totally crooked and am in tears. Their loss, I have a lot of funds I'm taking with me to another bank if they don't pay me what's rightfully mine and small claims.Business response
10/14/2021
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on October 13, 2021 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
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Get a QuoteCustomer Complaints Summary
1,148 total complaints in the last 3 years.
332 complaints closed in the last 12 months.