Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
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  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix sent a collection notice threatening collections referral for $141.75 on an account that is and was current. A FINAL NOTICE was sent on 8/10/2023. The amount in question was originally invoiced on 6/29, payment was mailed on 7/2, a friendly reminder letter of amount owed was sent on 7/12, check payment applied 7/13 at which point the account balance was ZERO. On 7/29 during a follow up phone call about the friendly notice customer service indicated the account was current, nothing to worry about, disregard the letter. Then on 8/10 a FINAL NOTICE for the same amount was issued. A call to customer service on 8/19 wherein a customer service rep refused to acknowledge that a FINAL NOTICE being sent on a current account which would result in being sent to collections, and on an account that was current for some time, was anything to worry about and hungup, claimed it all made sense to him and was frustrated that I was disagreeing, he had other clients to help instead of me etc. A second call on 8/21 resulted in customer service expressing understanding but revealed that customer service cannot see any of the past due letter events and have no way of finding them. They need me to send them the letter they sent before they can help. I emailed the requested info to them and will follow up with further contacts. I will not recommend Greenix to anyone. I have excellent credit rating and their internal process do not appear to be robust at all. If Greenix does not rectify this problem ASAP Greenix will erroneously turn me into a subprime credit risk. If one already has a bad credit rating one can consider working with this company but otherwise I would avoid it at all costs. Broken systems, bad customer service, reputational risk to customers.

  

  Business Response

  Date: 08/24/2023

  Thank you for bringing this issue to our attention, *****. Our records indicate that you spoke with a Supervisor on 8/22 where this issue was discussed and resolved. We do want to confirm again in writing that your account reflects a $0 balance and at this point are not in any arrears with Greenix Pest Control. We have notified our billing partner, **** *********** to ensure that all records are updated in their environment as well. We sincerely apologize for any inconvenience or misunderstanding this may have caused for you and your family. Please feel free to contact us if you have any additional questions or needs from Greenix. We appreciate your business and you vocalizing your feedback. 

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Changed exterminators this year to Greenix in hopes of getting better control of my carpenter ant problem. I signed up for the yearly subscription and they asked if I also wanted the mosquito reduction treatment. Since changing services I now have infinitely more ants, even ants inside my house which I've never had before. The mosquitos are still out of control and they said there's nothing they can do about it aside from have my neighbors get mosquito treatments for their years too... and yet i'm still paying year round of this service with no improvement at all. The carpenter ants are destroying my yard, they're the worst they've ever been. I'm getting bit by them any time I try to spend time in my yard. They even "upgraded" me to these "VIP" treatments that have been useless as well, I've had more pests since my VIP service last week. Now I have ants IN my house. They haven't serviced the inside of my house since Spring and said I have to wait an entire week still before they could treat the inside of my house since they already treated my yard a week ago. Asked for at least some ant bait to deal with the ants in my house and they said nope, can't do that either. This is the worst pest control service I've ever had. All I want to do is cancel my contract so I can switch back to my old service (which actually worked...) but they have a ridiculous cancellation fee, $250. This would be reasonable if the service they were providing was actually working but they promised me as a customer a reduction in my pest problems and all I've seen is escalating problems. They keep assuring me it will take a couple weeks, it'll take a couple months but... this is my 5th month with them and everything is worse. Please just let me out of my contract.

  

  Business Response

  Date: 08/24/2023

  Thank you for bringing this to our attention, *****. We sincerely apologize that you are seeing an increase in pest activity and are committed to helping you resolve these.  Our records indicate that on the same day of this feedback, you were able to speak to our Account Management team. We do have your follow up appointment(s) scheduled and will follow your account closely to ensure you are receiving the pest control services you signed up for with Greenix. As you know, your next interior and exterior appointment is scheduled on 8/28. If you have additional questions or concerns in the interim - please feel free to contact us by phone at ************ or by email at ******************* 
  
  

  Customer Answer

  Date: 08/25/2023

  I am rejecting this response because it did not resolve my concern. My concern is that this service isn't working as promised and I'm being forced to continue to pay...

   

  I've had ants crawling on me for the last 5 days waiting for these appts... and the ants started off in 1 room and now have invaded the entire first floor of my home...

   

  PLEASE CANCEL MY CONTRACT WITHOUT FEE. 
  
  That is the resolution I am seeking.

  Regards,
  
  ***** ******

  

  Business Response

  Date: 09/01/2023

  Thank you for your response, Faren. Your account has been closed and no further charges will be made. We wish you the best!

  Customer Answer

  Date: 09/12/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired Greenix for a service to get ants/carpenter ants eradicated from my home. I had them come spray and started service in April. I was still having steady flow of ants after spraying. So they said they would come again free of charge. They sprayed again. 1.5 weeks went by and still had a steady flow of ants in my home. So my husband went out to buy our own home defense after the company failed to get rid of the ants. They were gone in less than a week of my husband spending additional monies. Now greenix will not break my contract for unsatisfactory factory service and are charging me 250$ to break a contract when they did not treat and get rid of the problem they were hired to do.

  

  Business Response

  Date: 08/21/2023

  Thank you for bringing this matter to our attention, *******. We sincerely apologize for the ongoing pest activity that you experienced. Here at Greenix, our customers satisfaction is our top priority. We regret that we were unable to resolve your pest concerns in a timely manner. We appreciate you taking the time to speak with us and come to a satisfactory resolution. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 08/22/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ********

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve cancelled / rescinded my contract with Greenix. I had 3 business days from 8/11/23. The letter was received at the address specified in the contract and signed. I want my refund and the contract rescinded. I’m getting no response.

  

  Business Response

  Date: 08/17/2023

  Thank you for bringing this matter to our attention, *******. We apologize for any delays in canceling your account. We can confirm that your account has been canceled in accordance with your three day right of recission. Unfortunately, we are unable to process a refund for the initial payment due to the initial service being provided. The right of recission time period allows cancelation without an early termination fee, but does not promise a refund for services provided. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 08/18/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *********

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month or so a gentleman knocked on my front door. He was selling a service from the Greenix company that sprayed the outside of my house from pests. I wasn't particularly interested but he sounded so connvincing that I let him in my home for a full sales pitch. He indicated there was no rish to sign up and tha I could quit the service at any time should I not like it. Today I contacted the company asking to terminate the service. It was then that I learned that after 3 days agreeing to the service I was bound for a change of $249 in spite of terminating the contract. The salesman never indicated there was a charge to terminate this contract after 3 days even though paid for 2 treatments. I terminated the contract becasue I simply did not need this service and the salesperson never indicated to me that there was a $249 fee afrer 3 days. I would like the fee removed and I go my way and they go theirs without penalty. Sales people owe it to those they seek to sell this service to full explain the 3 day cost should one terminate after three days. And yes I now know this was stipulated in the contract but I did not read it based on the salepersons telling me this was a good deal with no strings. That was not true.

  

  Business Response

  Date: 08/18/2023

  Thank you for bringing this matter to our attention, ***. We value and appreciate your feedback. We sincerely apologize for any inconvenience or miscommunication. We understand your frustration and regret that our relationship was terminated early. Here at Greenix, we place an upmost importance on clear and concise communication with our customers. We have thoroughly reviewed your account, confirming your signed agreement as well as a welcome message explaining the terms of our early termination fee are present. Unfortunately, we are unable to process a refund for the early termination fee. Thank you for your patience and we wish you the best. 

  

  Business Response

  Date: 08/18/2023

  Thank you for bringing this matter to our attention, ***. We value and appreciate your feedback. We sincerely apologize for any inconvenience or miscommunication. We understand your frustration and regret that our relationship was terminated early. Here at Greenix, we place an upmost importance on clear and concise communication with our customers. We have thoroughly reviewed your account, confirming your signed agreement as well as a welcome message explaining the terms of our early termination fee are present. Unfortunately, we are unable to process a refund for the early termination fee. Thank you for your patience and we wish you the best. 

  Customer Answer

  Date: 08/21/2023

  Your sales people did not adequately explain the terms. You are selling a SERVICE and not a product  You lose nothing to reimburse me for my expense except the name and reputation of your firm  Rest assured that everyone in my community, will of the poor business practices of your firm  

  Regards,
  
  *** *****

  Customer Answer

  Date: 08/21/2023

  Your sales people did not adequately explain the terms. You are selling a SERVICE and not a product  You lose nothing to reimburse me for my expense except the name and reputation of your firm  Rest assured that everyone in my community, will of the poor business practices of your firm  

  Regards,
  
  *** *****

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered pest control services from this company. They had a whole list of things that they promised to do and that is why I signed on the dotted line for a contract. The technician came out and only went in one room of my house and did not even put a dent in the infestation. I ended up having to take care of the problem myself, I called the company to cancel since they did not meet their end of the agreement and they said I was under contract even though they did absolutely nothing for me. I do not recommend anyone go to this company at all. They will take your money and not do the work they promised

  

  Business Response

  Date: 08/14/2023

  Thank you for bringing your concerns to our attention, ********* We fully understand your frustrations. By choosing us to take of your home, you trusted us in your time of need. We acknowledge that we let you down, and we are truly sorry. In hopes to correct this, we have closed your account, waiving the cancelation fee. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 08/15/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******** ****

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was confronted in my yard by a Greenix employee as I was trying to get rid of a bees nest because my daughter is allergic to bees. I signed up for what I thought was a year of service. At first I would get a call from the tech before he did the service. Then turned into texting. Ok. Then, nothing. Couldn’t remember when I signed up, so I figured the service was over. Four months later, they took $196 from my account. I called and was told I had been turned into collections and the fee was to dissolve the contract. Note: no one had been out and 4 months of the monthly payment equals exactly $196. I was told the money would be deposited back into my account and I could finish the service contract. I wait a week and nothing. Called back. Representative stated it was reimbursed as a credit. I repeated what was discussed and new Rep said they fixed it. Called my bank and they didn’t see anything except the withdrawal from my account. Called back and was told again it was a credit. Spoke to their supervisor (?). He had been there a whole year (lol) and assured me he fixed it. He became weird when I demanded an email to have evidence of what was discussed. We’ll see what happens next. He said no way that they could do an instant refund. Have to wait 10-14 business days for alleged refund. If I see them in my neighborhood again I’m calling police as there are No Solicitors signs everywhere. Also, the bees came back smh.

  

  Business Response

  Date: 08/14/2023

  Thank you for bringing your concerns to our attention, *****. We are so sorry for the mistakes that were made regarding your refund request. We strive to provide the best possible service, but unfortunately, we failed in this regard. We respect your decision to not receive any further contact from us, and we have swiftly closed your account. We are also investigating the pending refund in the amount of 196.00 to ensure it is returned to the card on file. We can assure you that the funds will be returned to the cad on file within 7-14 business days, depending on your financial institution. If you have any further questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and spoke with someone about an ant problem, they could not schedule service since local office was closed. No one called back and no one came to deal with the issue. I called again on Aug 7th and they said they could not provide service until the 30th of August. They did not bother trying to provide service for what was being paid for monthly. Then I asked to cancel, and they said they would have someone here next day. I was not going to play that game, so I continued with canceling and they charmed me $272.90 to cancel. I cancelled because they refused to provide service. I want a refund for my cancelation charge. I will refute with my credit card company as well.

  

  Business Response

  Date: 08/14/2023

  Thank you for bringing your concerns to our attention, *******. We are so sorry for any inconvenience. We realize that the delay in service does not reflect the standard of professionalism expected from us.  We plan to use this feedback to improve our current procedures and customer service. In hopes to correct this, we are currently processing a refund in the amount $272.90. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 08/15/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *******

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had recently move into our new home. On June 7th 2022, Greenix knocked on our door and provided a flyer on their service offerings and explained they could help with Ant, spiders and other pests before they had time to establish themselves. Service is initiated through an iPad contract while they are standing at the door. They do offer a discount on initial sign up at the door to pressure you into service. Upon initiation of service they applied product to the external and inside the house. The product inside was like a fine dust that was sprinkled everywhere. This gave my wife an allergic reaction and since we have not been able to let them inside of our home. As for the exterior we have had constant issues with spiders to the extent we do not have faith that the product works. When you call all they offer is to send someone back in 2 weeks, otherwise you need to wait until your next quarterly treatment (although payment is monthly). After going through this process multiple times, spiders are still an issue at our home outside and in. I called to cancel service on Saturday and they said I could only cancel on a weekday. I called today and their only option was to charge $249 cancelation fee because our contract runs until December. They also would not allow me to put in notice to cancel my contract now and rather said I must call exactly on 12/7 to cancel and avoid auto roll to next month of service. This whole company has seemed like a scan all along, product does not work and they do not offer any way to exit the contract. Yelp reviews are horrible as well. I tried to find the Google reviews they mention on their phone calls but all I could find are the ones built into their website. They just want their monthly fee for a product that does not work.

  

  Business Response

  Date: 08/14/2023

  Thank you for bringing your concerns to our attention, *******. We apologize for any inconvenience you've experienced. Here at Greenix, protecting our customers from unwanted pest activity is our main priority. We regret to hear that you have not been satisfied with the results from our services. Also, we are so sorry for any difficulties you've faced when attempting to cancel your services. Upon receiving this information, we have canceled your account, waiving the early cancelation fee. On 8/9 a refund in the amount of $54.00 was processed. We are currently processing an additional refund of $54.00, totaling $108.00. You can expect to see these funds returned to the card on file within 7-14 business days. We hope you can accept our sincerest apologies for your experience. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 08/21/2023

  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ******

• Initial Complaint

  Date:08/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me $70 a month, saying the job is done & taking the money out of my account. They never provided any service other than the initial inspection. Sales rep said they would stop it and won't return any calls. The receipt just says recurring billing.

  

  Business Response

  Date: 08/08/2023

  We appreciate this matter being brought to our attention, ****. Above all, we sincerely apologize for the lack of communication you've experienced. Your subscription was set for quarterly pest control applications with seasonal tick flea and mosquito services every 45 days. We fully acknowledge there has been a delay in your tick flea and mosquito service. We are so sorry for any sales misrepresentation and inconvenience. In hopes to resolve your concerns, we are currently processing a refund in the amount of $139.98. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. We have also closed your account. No further services or charges will be rendered. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  

  Business Response

  Date: 08/08/2023

  We appreciate this matter being brought to our attention, ****. Above all, we sincerely apologize for the lack of communication you've experienced. Your subscription was set for quarterly pest control applications with seasonal tick flea and mosquito services every 45 days. We fully acknowledge there has been a delay in your tick flea and mosquito service. We are so sorry for any sales misrepresentation and inconvenience. In hopes to resolve your concerns, we are currently processing a refund in the amount of $139.98. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. We have also closed your account. No further services or charges will be rendered. If you have any further questions or concerns, please don't hesitate to reach out to us.