Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
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  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
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  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been with this company for 12 months of our 24 month agreement. When we signed up we were told that they could get rid of our ant problem. Our current company at the time was doing a great job but any control in the yard wasn’t included so we thought we could try greenix. I still have major ant issues in my yard and now I find spiders in my house daily. This wasn’t an issue until I switched companies. I was told when I signed the agreement that I could cancel for free whenever I wanted. Unfortunately I found out that’s not true and I actually have to pay $249 to cancel. The only employee who sold us the plan interrupted us during a family pool party so I wasn’t able to read the contract and took his word. We were desperate to get rid of the ants but not I pay more than the last company and I have an ant and spider problem with no way out.

  

  Business Response

  Date: 07/31/2023

  Thank you for your sharing your experience with us, ******. We sincerely apologize for any inconvenience endured. Here at Greenix, we strive to provide the best possible service. We regret that we failed to meet your expectations. We are committed to resolving your issue in a timely manner. At this time, we have applied a credit to your account in the amount of $147.14. This credit will cover the monthly payment for August and September. We are also currently corresponding with you to schedule a complimentary VIP service with one of our top service professionals. We appreciate your patience in this matter and look forward to eliminating your pest activity.

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th, 2022, I signed a service agreement with Greenix for 18 month service. Which was to be billed monthly. First service was completed on May 14th, 2022. First payment was made on May 13th, 2022. Services were to be completed quarterly. 2nd service was sept 28th, 2022. After this service was completed, no one showed up at my home or reached out to me. I manually had to reach out to remind Greenix, they had not shown up or serviced my home. Greenix finally showed up in Jan 2023 for the 3rd visit. 4th visit was March 2023. 5th visit, again I had to remind them they didn't show previously and finally they are supposed to be coming to my home on July 28, 2023. All while paying $85.90 per month for services. Upon calling the representative today, they informed me that it wouldn't just be the "18 months service" to cancel, it's "7 service visits". Extremely misleading that the company, doesn't follow the strict schedule of service visits, which then prolong the time period you're paying them money. Today they promised me an account credit of $160.00 which I wouldn't need to pay for 2 months of billing. My billing is $85.90 per month and not only $80.00 per month. Never any late payments. All payments have been made since May 2023. Service that should have been performed in Q4 of 2022 was pushed to Q1 2023 (Jan 2023). Pest situation at my home has become even worse since hiring this company. I've used previous companies and not has issues like I've had here. Desired resolution: Refund Jan 2023 bill (paid for the service I'll be receiving on July 28, 2023) from Jan 1 - June 2023. No cancelation fee and being charged and being released from contract.

  

  Business Response

  Date: 07/27/2023

  Thank you for bringing this matter to our attention, *******. We sincerely apologize for any inconvenience. We fully understand your frustration and are eager to help. Here at Greenix, our customers satisfaction is our top priority. We realize that the scheduling delays does not reflect the level of professionalism expected from us. We can assure you this feedback will be used to improve our current policies and procedures. In hopes to provide consolation for your experience, we are currently processing a refund in the amount of $343.60. You can expect to see these funds returned to the card on file within 7-10 business days, depending on your financial institution. As stated, your account also reflects a credit in the amount of $160.00 that will go towards future payments. We greatly appreciate your patience in this matter and we look forward to servicing your home for the remaining months of your agreement. If you have any further questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix salespersons are in my addition soliciting every other week. They do not take no for an answer, will not leave my front porch, and are committing harassment. I do not want them at my residence ever again and will trespass any individual from this Company who shows up at my home from here forward.

  

  Business Response

  Date: 07/27/2023

  Thank you for sharing your concerns with us, ****. We are extremely sorry to hear about your unpleasant experiences with our representatives. We are committed to leaving a positive impact on everyone we come in contact with. We can assure you that your frustrations are taken seriously and have acted swiftly to ensure this does not happen again. This information has been shared with our team to prevent any further contact from our sales representatives. We sincerely apologize for any inconvenience. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 08/07/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month we pay $57.89 to a contract we signed to ELIMINATE pest. Have the pests gone away? NO! In fact, they've gotten significantly worse. This is the Worst company I have ever worked with. Never have we had so many pests since we have lived here..so many spiders, boxelders, ants after a year of service with them. They came out like 14 days ago for our "regular" service, and a few days later there were spiders and boxelders everywhere. Additionally, I have to be the one to call them to set up the appt. I feel like im the companies admin with how often im on the phone scheduling my appts and asking for re-sprays. I should not have to hold them accountable to a service that they are suppose to provide. I'm convinced Greenix just uses water and air during your visit as a "treatment". Greenix isn't holding up there end of the contract - to help reduce/eliminate pests and after a year they won't let us cancel our contract, we want out! They are just taking our money with no results and we have spent a year of our time and money with them all for nothing. Every time we call and complain they say that they will "send someone out instead"....it hasn't worked for a year now, its only gotten worse. We just want to cancel our contract. We were lied to about the service we were paying for upon the initial signing. Its been a year of this and we are over it and would like our money back and contract cancelled. We refuse to pay a cancellation fee when they are voiding the contract by not upholding their end of the contract "being pest free". Our entire town is experiencing this same thing,its so sad and disgusting to see a company take advantage of customers. TOTAL SCAM!!!

  

  Business Response

  Date: 07/28/2023

  We appreciate this matter being brought to our attention, ******. We are so sorry that you were not satisfied with the results of our services. We fully understand your frustrations and sincerely apologize for any inconvenience. Here at Greenix, our customers satisfaction is our top priority. We are committed to providing world class service. We regret that we failed to deliver in your experience. In hopes to resolve your concerns, we have closed your account, waiving the cancelation fee. No further services or charges will be rendered. We appreciate your patience and time in this matter. 

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Greenix services; the rep dropped the price so low it was a great deal – the rep said a technician would be out the next day to do my yard. I asked if it had to be the next day because I was having a garage sale. He said it had to be the next day. Well, the next day came, and no show. I contacted the office that day and was given the phone number of the person who was responsible for the treatment. I got ahold of them, and they said they had the day off on Friday and had no idea of my service or address. I immediately contacted the office and canceled the service. I don't particularly appreciate working with unethical businesses or sales reps that lie to me to get a sale. Since that time, I have had to make 4 phone calls and send 7 emails to get them to stop harassing me. They have now sent me an overdue invoice for services I never had and are telling me they will turn me in to a collection agency – Ridiculous! I never even had a treatment! I called again twice today ... they are sorry again. I told them I was filing a complaint to get them to stop harassing me.

  

  Business Response

  Date: 07/21/2023

  Thank you for bringing this matter to our attention, *****. We are so sorry to hear about your experience with us. Here at Greenix, our customers satisfaction is a top priority. Your complaint is extremely concerning to us and we will use this feedback to improve our current procedures. We fully acknowledge your experience does not reflect the level of professionalism required from us. In hopes to resolve your concerns, we have removed your contact information from our system and confirmed your account does not reflect any outstanding charges. Your account has also been removed from any potential collection agencies. We sincerely apologize for the inconvenience you have endured. 

  Customer Answer

  Date: 08/11/2023

  Hello,
  
  My apologies. I’ve been having email issues.
  
  I am good with their response; finally, the calls and emails stopped.
  
  Appreciate your assistance!
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company did not provide prompt service, did not return for follow up. Upon moving letter was sent stating cancelation instructions. I called with cancelation request and was harassed and given stalling tactics to prevent me from canceling. I was then told I would be charged $200 to cancel. Absolute worst experience I've ever had with a service company. Request not further contact and release of contract.

  

  Business Response

  Date: 07/20/2023

  Thank you for bringing your concerns to our attention, ****. We understand your frustrations and are eager to help. Here at Greenix, effectively communicating contract terms and conditions is extremely important to us. Given the circumstances, we have closed your account, waiving the cancelation fee. No further charges or services will be rendered. We hope this swift action brings consolation for your experience. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a service that cannot be performed. My biggest and primary concern was ants. Living in farm country and on 3/4 of an acre I have a TON of ants. The salesman sold that the entire yard could be treated for the ant problem. Literally if you turn over a rock anywhere in my yard you will find ants. The first technician who was working in tandem with the salesman treated the entire yard. The ants were better for a few weeks and then came back with a vengance. Called for a reservice. The next technician that came out said they could only treat 10-15 away from the house. That was the same service I had with my last pest company and only switched away from them because I was sold that you could treat the whole yard. Called customer service and was simply offered a reservice but that they could not in fact treat the whole yard and to cancel would require an early termination fee yet they couldn't perform the service that was sold to me. Further, when he came into the house to spray, he only sprayed one room of the house. I understand the business model, but your salesman need to sell what can actually be performed and when that is not done it should not be the responsibility of the consumer to grin and bare less of a service than they were sold all the while paying through the teeth for sub-par service. The technician even had the audacity to text me a grinning selfie in front of my house as "proof" that he performed the service today.

  

  Business Response

  Date: 07/24/2023

  Thank you for bringing your concerns to our attention, Tim. We are so sorry to hear our services have not met your expectations. We hold all of our employees to a high standard of moral integrity with an emphasis on honesty. We strive to provide all of our customers with a world class experience. We acknowledge that we failed to deliver that to you. Although we wish that we could have resolved your concerns in a different manner, we have fully closed your account, waiving the cancelation fee. We sincerely apologize for any inconvenience caused by your experience. 

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a cancellation of my pest control service with your company. I signed up for the service on June 17, 2023, and was informed that I would have 3 days to cancel if I was not satisfied. On June 18, 2023, I attempted to call to cancel the service because I was dissatisfied with the initial service. The technician who came out for the initial treatment was unable to finish because it started to rain halfway through, so I only received a partial treatment. As of July 17, 2023, I have not seen any improvements. I find it very predatory that no solution to cancel service online is provided, especially regarding how difficult of a time it is to reach anyone within such a short time frame and failer to do so results in a contract termination fee. I believe that it is only fair that my account be closed and the $74.90 charge processed on July 17th be refunded, given the circumstances.

  

  Business Response

  Date: 07/18/2023

  Thank you for bringing this matter to our attention, *****. We understand your frustration and are eager to find a resolution. We sincerely apologize for the difficulties you faced when requesting to cancel your services. We pride ourselves in making our representatives easily accessible to all our customers, and regret this was not displayed. We have taken swift action in hopes to resolve the issue at hand. Your account has been closed, waiving the early cancelation fee. We are also processing a refund for the charge submitted on 7/17/2023 in the amount of $74.90. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. We are so sorry for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 07/21/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  *********** ******

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told the representative upon signing that I would be selling the property and could I cancel? The rep called a supervisor who said of course I could cancel if I sold the property. When I called to cancel, they said I had to pay a $250 cancellation fee plus the two months my account was “overdue”.

  

  Business Response

  Date: 07/21/2023

  We appreciate this matter being brought to our attention. We sincerely apologize for any miscommunication and inconvenience. We understand your frustrations and are eager to help. In hopes to resolve your concerns we have closed your account, waiving the cancelation fee. Due to services being provided, the outstanding balance on your account remains. However, we applied a coupon in the amount of $79.00, leaving $79.00 due. We regret that we were unable to transfer your services to your new home. We wish you the best with your move. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 07/21/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife noticed some ants in the kitchen of our house over a fee days and without a call Greenix showed up at our door on 6/14/2023. They offered services and came up with spiders and rodents which we never had a problem in 30 years. We paid for these services that day but were not given any documentation on future service. We paid $127.03 for pest service and $37.36 for rodent baiting. We received no documentation or email other than an email for the receipt of our payment. Today 7/14/2023 I was surprised to see a bill for $85.40 on my credit card. I promptly called Greenix (844-233-7378) and talked to C**** who then gave me to D******* who explained that I was on two programs for $85.40 a month. I asked to cancel the service and he advised the my wife signed a contract and there was a cancellation fee of $249.99. I said we would never agree to $85.40 a month or a cancellation fee. He was unwilling to wave the fee and that the contract was emailed to me that gave me three days to cancel. I asked to talk to his boss and N***** called me back. I explained that I never received any documentation and never was a maintenance fee amount discussed or cancellation fee stated as I would never agree. N***** was unwilling to waive the cancellation fee as that was all I was asking since this was never discussed and I never received an email with this documentation.

  

  Business Response

  Date: 07/18/2023

  We appreciate this matter being brought to our attention, *****. We sincerely apologize for any inconvenience caused by your experience. Here at Greenix, we strive to provide the best service possible for our customers. We are so sorry for any miscommunication that ocurred. In hopes to resolve your concerns, we have closed your account, waiving the early cancelation fee. No further services or charges will be rendered. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 07/20/2023

  I accept the business's response to resolve this complaint.