Complaints

This profile includes complaints for Coastal Ridge Real Estate Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Coastal Ridge Real Estate Partners, LLC

  80 E Rich St Ste 120 Columbus, OH 43215-5249

  
• 

  Bracken House

  Pittsburgh, PA 15212

• 

  Flats on the Row

  100 Riverboat Row Newport, KY 41071

• 

  Peak Property Group Cincinnati

  2005 Madison Road Cincinnati, OH 45208

• 

  Gateway Lofts Cincinnati

  115 W McMillan Street Cincinnati, OH 45219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran who submitted a formal notice to vacate The Village of ********** in *****, ** on March 19, 2025, due to my service-connected disability. Along with this notice, I provided my official VA disability documentation and requested early lease termination as a reasonable accommodation under the Fair Housing Act and *** protections.Despite having documentation, the management denied my request on the grounds that my VA letter was dated prior to the lease signing and that I was aware of the roommate situation when I moved in. These reasons are not valid grounds to deny a disability accommodation, especially considering the mental health impact the housing situation was having on me. I vacated the unit on April 1, 2025, but they have continued to charge me rent and late fees totaling over $1,195.I have filed formal complaints with ***, the ***************************, and the *********************. I am requesting a full release from lease liability and the removal of all charges. This situation has caused emotional distress and financial hardship. I am filing this complaint to inform othersespecially veterans and disabled individualsabout how this property handles legally protected accommodation requests.

  

  Business Response

  Date: 04/16/2025

   

  Hello, This is in regard to BBB Complaint #********

  Thank you for the opportunity to respond to Mr. ******* concerns.
  The Village of ********** and our management team are fully committed to upholding all federal, state, and local fair housing laws,including the Fair Housing Act and the Americans with Disabilities Act (***).We take all accommodation requests very seriously and dedicate significant time and care to ensure each request is thoroughly reviewed and evaluated through an individualized assessment process.
  Upon receipt of Mr. ******* formal notice to vacate on March 19, 2025, along with the documentation provided, our team conducted a comprehensive review. While we recognize and respect ******************* and disability status, the request as submitted did not meet the qualifying criteria for early lease termination under the terms of the lease agreement and applicable legal standards at the time. Specifically, the documentation presented referenced a pre-existing condition known prior to lease signing, and did not substantiate a nexus between the disability and the requested accommodation to waive lease obligations.
  That said, we remain committed to supporting Mr. ****** and all residents through the interactive process as outlined within the *** and Fair Housing Act. Our goal is always to work collaboratively with residents to identify reasonable accommodations that meet their needs while maintaining compliance with applicable laws.
  We are open to continued dialogue with Mr. ****** and welcome the opportunity to revisit this matter if he wishes to provide additional documentation or engage further in the interactive process.
  We appreciate Mr. ****** bringing his concerns to our attention and hope to work toward a resolution that supports his well-being and respects all legal obligations.

  In regards,

  Coastal Ridge Management

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 300 deposit for this company, They promised a refund. But for the past three months, they haven't returned it, and even then, they never respond to emails. I don't think customers should be treated this way. I found many people in ****** Maps who had the same experience. To prove that this company is not just doing this to me, I want them to refund my 300 and apologize.

  

  Business Response

  Date: 02/24/2025

  We are reissuing a new refund check to an updated address we were provided. This check is being cut as soon as possible to have this situation resolved.

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom This May Concern:I hope this email finds you well. I am reaching out regarding my lease at ******** in ***************, *******, as I need urgent clarification regarding my reassignment fee and continued rent charges. I have been a resident at ******** since August 2023, consistently paying my rent on time and without any prior issues. On January 24, 2025, I paid the $824.50 reassignment fee as instructed by the assistant property manager. After the required inspection, I turned in my keys directly to the assistant manager, finalizing my move-out process per the guidance provided at the time. Over the past four months, I have faced ongoing issues with one of my roommates. Despite multiple requests for assistance, the front office failed to take adequate action to resolve the situation. Due to this, I made the difficult decision to vacate the unit and pay the reassignment fee in full. Additionally, I have made diligent efforts to secure a replacement tenant. However, given that I have completed my financial obligation by paying the reassignment fee, I should no longer be held responsible for ongoing rent charges. Despite this, I am still being billed, which I believe is an error that requires immediate correction. I am also concerned that the management at ******** is not following company procedures consistently or transparently. This lack of clarity has led to confusion and unnecessary financial burdens on my end. I respectfully request that corporate review this matter to ensure fair and proper handling. Please confirm receipt of this email and provide an update at your earliest convenience. I appreciate your time and assistance in resolving this issue promptly. Attached below is my receipt for proof that my reassignment fee was paid in full on January 24, 2025. Best regards,******* ******* ************

  

  Business Response

  Date: 02/26/2025

  Hello, This is in regard to BBB Complaint #********.
  
  The Reef addressed this complaint with the resident prior to the submission of the concerns via the BBB complaint. This account has been closed successfully, and all charges have been paid as agreed following a successful reassignment of this space in accordance with our policies

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living at these apartments and had significant issues with the cold weather. My heat would not get above 62 degrees. When I called the apartment complex, I was told someone would come out and look and I would receive a call back. Nobody ever contacted me, nothing was fixed, and from then on nobody would answer the phone or provide a call back. I went 4 days with a 60 degree apartment in sub zero temperatures. I purchased a space heater online to help get me buy. When this arrived and I was using it before bed, it shorted the circuit in my bedroom and I was without power for 14 hours. I called the office again and was told nobody had been to my apartment yet and they were offering hotel stays for people having issues and they would send maintenance. When maintenance came, they reset the breaker but said there was nothing that could be done about the heat (along with no running water in my apartment). I then tried to call the apartment complex with no response. I had to leave work early to get to their office so I could get information about a hotel. They were unaware I didnt have heat for 5 days because they never answered the phone or responded to my voicemails. Since my power went out, I have also had no WiFi. I am at a hotel which is only being provided through Saturday, however, I have no WiFi until late next week because **** cant replace my router until then, leaving me unable to do my job. I contact the facility to let them know this, and once again they are not responding to this request for extended hotel stay or answering the phone, despite responding within 5 minutes to my notice to vacate my apartment at the end of my lease. I believe they should be held liable for compensation of my bills associated with excessive electricity and heat this month given a broken heater and requirement of space heaters for a reasonable living space that was ignored by them for 5 days.

  

  Business Response

  Date: 01/27/2025

  ************************ no longer manages this asset as of 12/9/2024. It is now under the management of Coastal Ridge Real Estate in **************

  Thank you.

  

  Business Response

  Date: 02/04/2025

  Good Afternoon,
  
  We acknowledge your frustration and apologize for the inconvenience. As discussed with our Property Manager, ******, we are willing to provide a credit to the electric bill after review of usage during this time. Once the current bill is received, please send it o to ******************************** along with a previous bill to determine the impact of the extra usage.
  
  If you have any additional questions, please dont hesitate to reach out to the leasing office.
  
  Thank you,
  Coastal Ridge Management

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My floors are leaking from the ground up. Maintenance has no clue what theyre doing and for $1,361 a month plus utilities I deserve a WORKING apartment. They ripped up my floor multiple times, and put new flooring down before fixing the leak. My neighbors were flooded and had to call the health department. The unit above me called the fire department for their flooding. Right before Christmas there were MUSHROOMS growing out of my wall. Now, they want to pay to move me like they did my neighbors. They got me a hotel that I couldnt use because I had less than 30 hours to pack up my apartment. Told me Friday afternoon Id be moving Sunday morning at 8am. I bought all my moving supplies. Do they not realize people actually live in these units and theres more to moving than packing up your bathroom and kitchen? I didnt sleep the whole weekend. They want me to sign a new lease which I refuse. They broke my lease when my apartment was inhabitable for two months. The vice president of their real estate company called me and degraded me acting like they did me some sort of favor. She kept saying maam this is normal. I told her the phone calls are recorded and I had multiple conversations with them about breaking my lease and getting out of here. They also wanted me to sign an NDA. Theres an addendum in the lease about mold and how its natural, but you want me to make this a legally bound secret? The ** told me they gave me a solution by offering to let me move here, but not pay. I said do you realize how stressful, time consuming, and expensive it is to move?? She said in a snarky voice, no one said you HAVE to pay movers. None of the office staff stepped foot in any of our apartments or saw the state they were in. I know, because I have multiple surveillance cameras. Shes telling me I cant break my lease and will pay them till the end of my original lease in September. Straight up negligent and trying to bully me.

  

  Business Response

  Date: 01/17/2025

  Good Afternoon,

  Thank you for bringing to our attention the complaint filed by ***** ******* We understand that the situation at ************* has caused frustration, and we deeply regret any inconvenience experienced by *** ******* We value the opportunity to address her concerns and would like to provide a comprehensive overview of the steps we have taken to resolve the issues.
  

  Upon learning about a leak in *** ******** unit, we promptly addressed the repair. When it reoccurred, we did involve a plumbing company as it was deemed a much larger issue. To resolve the leak, we had to excavate trenches in the concrete breezeway leading to *** ******** building for the underground line repair. Due to the complexity of this repair, we offered to transfer *** ****** to a new apartment, which she accepted. During this process we took several steps to minimize the impact of these issues on *** ******,including:

  
  A $500 rent concession off her December rent as a goodwill gesture.
  Covered the cost of a hotel stay totaling $472.36.
  Arranged an immediate transfer to another unit as well as coordinated a moving company to assist with her relocation at a cost of $1,888.50.
  Provided a $100 massage voucher and $500 rent credit.
  Offered and promptly scheduled the installation of a washer and dryer set in new unit despite resident understanding prior to transfer that these were not included with this unit.
  Took immediate action to address maintenance concerns, including organic growth, leak repairs, and plumbing issues.
  Offered hotel accommodations

  
  Should *** ****** choose to terminate her lease at any time, she may do so by providing notice in accordance with the terms of her lease agreement and paying the applicable termination fee.
  We regret that we could not fully meet *** ******* expectations, but we believe that the actions taken were consistent with our policies and legal obligations. Should you require any further information or clarification, please do not hesitate to reach out.

  Thank you,

  Coastal Ridge Management

  Customer Answer

  Date: 01/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22814815
  
  I am rejecting this response because: 

  It took them over 50 days to fix the leak before giving up and moving me. They only moved me because they had to, they werent doing me any favors. I have no trust in them and the new unit is covered in water damaged that was painted over. The $500 credit did nothing considering my apartment had no flooring, my stove was moved and my washer and dryer for majority of the 50+ days. I could only live out of my bedroom during this time frame. The massage was accepted vs a food gift card considering I had to eat out during this time. The hotel they got me once they discovered the mushrooms, which I couldnt even use because I had under 30 hours to pack up my whole apartment to move. They got the hotel to cover their a**es legally. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged a fee for a payment that was returned due to no fault of my own for a fee that I should have never been charged in the first place. Theyre claiming they cant remove the fee in their system and I must pay it despite having no grounds for why it was assessed in the first place.

  

  Business Response

  Date: 01/15/2025

  Good Morning,

  This is in repsonse to complaint 22789507. Thank you for bringing your concern to our attention. We understand that unexpected fees can be frustrating, and we sincerely apologize for any inconvenience this may have caused.
  After reviewing your account, we have confirmed that the *** fee was applied correctly in accordance with the terms outlined in your lease agreement. This fee is standard and applies when a payment is returned due to insufficient funds.
  We strive to maintain transparency in all our financial policies, and we encourage our residents to reach out with any questions regarding their accounts. While we are unable to reverse the charge, we value you as a resident and are committed to helping you avoid future fees by providing reminders and flexible payment options. Please feel free to contact us if you would like assistance in setting up payment alerts or if you have further questions.

  Thank you,

  Coastal Ridge Management 

  Customer Answer

  Date: 01/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22789507
  
  I am rejecting this response because: 

  the account in which an attempted debit was made funds well in excess of a balance of $100
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Son ********* F. ****** lived two years at One Pearl Place which was owned by Coastal Ridge. He moved out in late July 2024 and we both received emails about having a refund of $200 from One Pearl Place. We have been calling about not receiving the refund. One Pearl Place was sold to another company at the mean time. We were told to get our refund from Coastal Ridge Real Estate but there is no luck. My son called and submitted an online form as instructed to receive a call back but have not heard anything. It is wrong to take advantage of a student period!

  

  Business Response

  Date: 12/11/2024

  Hello,

  This is in response to BBB Complaint 22626335.

  One Pearl Place is managed by ********. Please send this complaint to them to resolve.

  In Regards,

  Coastal Ridge Management

  

  Business Response

  Date: 12/26/2024

  Hello,

  This is in response to complaint #********.

  One Pearl Place is now managed by ********. Please send this management company the complaint.

  In regards,

  Coastal Ridge Management

  

  Business Response

  Date: 01/08/2025

  Our office does not have any business dealings with One Pearl Place and do not manage any rental properties.  Please direct this complaint to the proper company.

  

  Business Response

  Date: 01/20/2025

  Our records indicate that a refund of $200 was mailed to the resident in the form a check (Check #****) on 8/26/2024 to the following address - 

  ********* ******

  ***************

  ******************************

  If the check was not received, we ask that the resident or guarantor please reach out to ******************************************************* and provide an updated mailing address. This property is no longer managed by Coastal Ridge, however once a new address is provided we will communicate with the new management company to have a new refund check cut and sent out. 

   

  Customer Answer

  Date: 01/25/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22626335
  
  I am rejecting this for now until we receive the check. Will update the address to have the check sent to.
  
  Regards,
  
  Tsui-**** ******

  Customer Answer

  Date: 01/29/2025

  Hello,

  We received the deposit refund on Jan. 29, 2025 so would like to close this case. Thank you for your help.

   

  Tsui-**** ******

   

   

   

   

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter has lived in ******************** for 3 years. This is their 4th year and yes they are still living there. Recently the management did an "inspection" of their apartment and to our surprise they charged us $90.00 for 2 blinds that were taken down for curtains. The blinds are still there in the apartment. We intend to put them back up before we leave when our kids are done with college. We got charged for a "cleaning/ damage "fee.!!The management has done inspections previously and no problems whatsoever in the 3 yrs there. Maybe new management trying to make so extra money from college kids. Management is avoiding any calls and will only communicate via email. Cowards!! This is injustice and unfair to residents

  

  Business Response

  Date: 01/21/2025

  Hello,

  This is in reference to BBB Complaint #********.

  We initially assessed charges for missing or damaged fixtures at the property, specifically regarding the missing or removed blinds. However, once given the opportunity to reinstall them, we credited the $90 charge back to your account. As a result, this issue has now been resolved.
  

  In regards,

  Coastal Ridge Management

  
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is a tenant in ****** and I am on her lease. Their building has not had water for 8 days in the month of Dec in 2 different instances 12/13-12/18 and 12/30-currently no water. While I understand that things happen-West Run has been more reactive than proactive. They didnt offer any water or help until 12/17 when parents started calling. They provided pizza but sent the email 3 mins before pick up time.They gave 2 4 bedroom apts a case of water to split and each apt 2 gal of water. The case of water was taken from the hallway and 2 gal of water for 4 people who need to flush toilets is not going to work. They did deliver more upon request. If you call to inquire about it- and get Hunter-he is rude, doesnt know what is going on and refuses to escalate the call when asked. I did send an email and got a call from ****** the mgr-who was very nice the first round. He explained that they were looking into a rent reduction. We have heard nothing since. 8 days without water is almost 1/3 of the month. They blame the second break on cold weather but it was almost 70 degrees on 12/29. There was no work on the water for the holiday on 1/1 and its 10am and we still have no updates. But I definitely received an automated email for reminding me that rent was due. They find every reason to charge these kids fees but have yet to offer a rent reduction for not providing all services covered in the rent.

  

  Business Response

  Date: 01/16/2025

  Thank you for sharing your concerns with us. I truly understand your frustration with the water outages, and I apologize for the disruption this has caused. When the first break occurred, we acted swiftly, bringing in Roto Rooter with an excavator the very next day to address the issue. We also provided multiple rounds of water distribution and kept residents informed throughout the process. Unfortunately, the second break occurred just ten feet from the initial repair, on the same main water line, which was located 10 feet underground in front of the property. I recognize that these unforeseen circumstances have been disruptive, and I sincerely apologize for the inconvenience. As your daughter can confirm, the water was fully restored as of 01/02/25, and since then, we have had no further reports of any issues.
  I also want to apologize for the unsatisfactory experience when contacting Hunter. We are taking steps to improve service and ensure better communication in the future. Regarding your request for a rent reduction, we will be sending your daughter a $200 gift card for the inconvenience caused. I will personally ensure that you receive an update as soon as possible. Thank you again for bringing this to our attention, and please know we are committed to improving our communication and service moving forward. If you have any further questions or need assistance, please dont hesitate to reach out.
  

  

  Business Response

  Date: 01/16/2025

  Apologies we did not respond to this sooner. This email was forwarded to me from a different property manager in our company. My contact information is below if you have any other questions. 

   

  **********************************************************************

  *** Hendry 

  Property Manager ************

  West Run

  Customer Answer

  Date: 01/22/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22756737
  
  I am rejecting this response because he didn't offer any resolution-just said contact him if there are questions. I was called by ****** at ******* and he said they are working to send $200 gift cards via tango to the residents in the ***** building. I am satisfied with that but have yet to receive the gift card.  Perhaps *** can confirm this in his response.
  
  Regards,
  
  ******** *****

  

  Business Response

  Date: 01/23/2025

  Hello,

  This is in regard to BBB Complaint #********.

  The Property Manager worked to resolve this issue on Wednesday, January 22nd.

   

  In regards,

  Coastal Ridge Management

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. According to *** and ****** both-they will be issuing $200.00 gift cards to all residents of the building via tango.  Thank you
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: 03/02/2024 Details of the Complaint:I was renting at the Commons in ********* while attending the ***********************. At the age of 19, I attempted to find a tenant to take over my lease due to a change in circumstances. Despite my proactive efforts, the property management was uncooperative and provided no assistance in securing a replacement tenant.This lack of support extended over several months, during which time I repeatedly reached out to their office. Their unwillingness to assist me felt predatory, particularly given my age and financial inexperience.When I was unable to find a tenant, I offered to pay my lease in monthly installments. However, my requests were repeatedly ignored, and the management appeared disinterested in negotiating or accommodating my financial situation. Instead, they sent my account to collections for the full lease amount of $7,465.55.This decision severely impacted my finances at a very young age. I believe this situation could have been avoided had the management been more cooperative and willing to work with me during my efforts to find a tenant.Desired Resolution:1.A review of the managements practices regarding lease takeovers and tenant support.2.Reimbursement or partial forgiveness of the debt due to the lack of cooperation.I would appreciate your assistance in resolving this matter.

  

  Business Response

  Date: 12/02/2024

  Hello,

  This is in regards to BBB complaint #********. 

  The complainant was unable to fulfill their lease. We offered them options to reassign the lease to be let out of the contractual agreement. When they were unable to find a reassignment, they decided to vacate and return their keys to our office to avoid eviction. We moved the resident out of our system, and accelerated their rent through the end of the lease, July 2024.

  In Regards,

  Coastal Ridge Management

  Customer Answer

  Date: 12/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22607129
  
  I am rejecting this response because: They stated they gave options when really the only option was to find someone else in which they did not help in the process whatsoever. As they did state the rent was accelerated and I had to pay $7,465.55 I don't understand how that is a fair resolution when what they could have given me a payment plan to pay it and not have my finances ruined by sending it to collections. The fact that I was 19 also says a lot since they could definitely have been more helpful and understanding. This response is simply not sufficient enough. 
  
  Regards,
  
  ****** *****