ComplaintsforSeamless.AI

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In April 2022, we were contacted by Seamless.AI regarding their Internet based search engine for sales lead generation. The benefits were discussed back and forth with their agent, **** ******, resulting in our purchase of a one-year subscription sometime in May. The purchase was made with a company check in the full amount of $2,964. We did not fully utilize the service given a large workload from referrals and sent out approximately four mailings based upon the leads generated by Seamless. We were never able to track any new business back to any of the Seamless leads although we felt it was a useful resource. We stopped using seamless in early 2023 and informed their representative, **** ******, that we would not renew the subscription until likely later in the year. Their response was to reduce the price of the service significantly, but since we had too much work to consider any new projects, we declined. **** ****** then, in his email of 3/22/23, suggested a more limited subscription yielding less results per month for approximately $1,700. We again explained our busy schedule and said we would likely renew our subscription in the fall, but not then. Some months later, we began receiving delinquent invoices from Seamless for a full subscription service we neither ordered, requested, nor used in any way. We notified our Seamless agent **** ****** to this error but continued to receive regular delinquent notices. Months ago, we began receiving threatening letters from a collection agency retained by Seamless, which continue to this day. We have notified both Seamless and the collection agency, Altus, and to their representative making the demands, ***** ********* to the facts of this matter and that no legitimate invoice for services exists, but our explanations have been ignored. In the most recent threats from the collection agency, Altus, they have reduced their demands if we agree to an immediate settlement. Sincerely, ******* ******, ********

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Company, said they could give me the name of anyonyone. Who googles credit card processing or anything to do with wanting credit card processing. IN the last week. They would give me the actual name of the person and the company name. Up to 1000 leads per week. That if i wanted to cancel in the first month. I would get my money back. And would be out of the contract of one year. We started calling the list. 3 girls for the first two days. No one was interested. I called them back explaining. They gave me the wrong list. They ran me around. Went back and tried for the next 3 days. And asking the people if they went on google. And looked up credit card anything. They all said no. We finished the 1000 calls. No one said they were interested or looked up on google. I then called back and ask to cancel. They said i had to talk to a lady named ********. Who wasnt in. Called back everyday for a week. When we finally talked to ********. She said we were past our one month. And we would have to finish the contract. Fraud in every way!!

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  SEAMLESS AI, a company that sells leads (email addresses, phone numbers, contact names etc) for marketing did not render services as advertised or promised, and I am requiring a full refund of the total amount spent ($2127.35), as well as a cancellation of our one-year contract. Explanation: From the beginning, this service had many problems. But, ultimately the “verified” data they found for me proved to be incorrect information that resulted in my email addresses getting flagged for “undeliverable” and “ invalid” contact information. This fact, in turn, resulted in me having to pay money to purchase more email addresses, and re-start my marketing several times. This cost me opportunity and time, as my new email addresses needed to be “warmed -up” (used for a while), before I can send out to my potential customers. SEAMLESS AI cost me more money and time in other ways explained below: Even though I have high-speed internet, this service takes hours to complete the task of lead generation per day (cuts deep into my work time) When I pull the leads, often only 10-50% of them have email addresses. At best, 50% of those emails make it through validation. ( which translates to 5-25% of total leads found that contain actual email addresses/contact information). Of that 5-25% that pass through validation, the contact information is often still inaccurate. They are selling me bad data. (and, I’m paying again for it with having to purchase new email addresses etc.) SEAMLESS often tells me that I have “hit my quota” for days when I’ve not pulled any leads at all, and doesn't roll over the availability of contacts. So I have lost days of being able to pull data because the service is telling me that I don’t even have access. When a service doesn’t work, you shouldn’t have to pay for it. You definitely shouldn’t have to pay thousands of dollars to stop receiving bad data. Contact log with SEAMLESS AI and more details attached.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We purchased a 1 year subscription for service and paid for the 1 year. We canceled the service with the sales rep the same week we ordered so it would not autorenew. The year passed and they cahrged our card again. We called and explained and the sales rep was no longer with them and said they would not refund. That the sales person did not leave them a note. I asked them to reach out to the sales person and they would not do that.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Our company purchased a one year contract starting August 31, 2022 for an onlilne database service. We did not wish to renew the contract, but the Seamless charged our credit card for another year. When we emailed to complain and ask for a refund, the sales person explained that the original contract had an additional terms sheet stating that we needed to inform them we weren't renewing at least 60 days before the end of the contract and they refused to issue a refund. I looked up the NY law which states that auto renewal contracts are not enforceable unless the person furnishing the service, maintenance or repair gives written notice served personally or by certified mail at least 15 days and not more than 30 days previous to the renewal date calling attention to that provision in the contract. Seamless did not give any notice at all calling attention to the auto renewal at any time. When I emailed them the details of the law, and that they were in violation of the law, they stopped responding.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Without any notification, 14 days or less before my credit card is to be billed on September 8,2023 , they increased my annual pricing by 10%. I am a sole proprietor and did not budget for a price increase. I have a specially negotiated contract that was put in place in 2020 and signed off by three executives that was specific to me. I went into my account about two weeks ago and saw the price increase and contacted them: From: **** ***** Sent: Monday, August 28, 2023 4:17 PM To: ****** company.com Subject: Seamless.AI Billing Question Hi ******, Thank you for reaching out! I understand your concern about the pending price increase. Seamless AI has maintained your legacy rate since Sep 2020 while continuously improving our platform and integrations. We are committed to providing quality data, and as a result, we will be implementing a 10% rate increase upon renewal. I'd be more than happy to schedule a quick Zoom meeting to discuss this further. While I understand that, shouldn't that have been communicated prior to the lock in for the next year which would have provided me the opportunity to cancel? Not eight days before renewal? I will not cancel, but find that to be not a good practice. Also, the email I received in February assured me that I would be held to my contracted rate ongoing - so that is not being honored? (see below). From: Seamless.AI Billing Support Sent: Wednesday, February 1, 2023 6:30 PM To: ****** company.com Subject: Re: Contract and Pricing Issues: Magnus Marketing Group Hi ******, Thank you for reaching out to Seamless.AI Billing Support. I am terribly sorry for the hiccup, and I can confirm this has been corrected on the back end. Your account price will remain the same at 1 annual term license in the amount of $specially negoitated price. Please let me know if you have any additional billing questions, and I hope you have a great day! Best, ******, Senior Billing Support Coordinator **************************** (They tried to jack my rate in February to $1500 without notice and agreed I had a contracted rate). I was not notified of the price increase before the July lock-in period and was assured my pricing rate- specially negotiated would remain in effect. They are not honoring the agreement. I want my billing to be the contracted rate agreed to originally (it is not "legacy pricing") I do not want to cancel the service. I want them to honor the agreed contracted price.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  July 14th 2023 *** ******* contacted me to complete presentation of Seamless AI system. In conversation prior to this presentation and afterwards I explained to him I'm already using Coldlytics for lead generation. I expressed to him that I needed time to make final decision on going forward with Seamless AI. He insisted that I can place a credit card on file to hold my spot to get their special offer. I resisted to placing my credit card on file until I do some research on Seamless AI company. He said I could write in the word "invoice" on paperwork to hold the offer until I make decision. I followed his instructions to sign off on docusign documents with the word "invoice" written on the line for "form of payment". I then proceeded to lookup reviews of company and discovered several negative reviews concerning client getting poor leads from their system, unable to contact customer service line, and charging credit cards automatically after written stop service letters. After reviewing the info I concluded that I will stay with Coldlytics to aviod these pitfalls going forward. I then short after received email stating I have not paid invoice. I explained to them I will not be moving forward with their service (at this point I have not given this company any credit card info, nor agreed to move forward with their service). *** ******* insisted I must pay due to signing contract. I was unaware I was locked into a 1 year contract. This is first expereince where a company sign you into a binding contract with no payment, no credit card info, and no verbal affirmation that the prospect is 100% moving forward with them. This seem like predatory actions and I need the contract voided immediately! Thank you to whom this may concern for helping resolve this issue. Best Regards, **** *******

• Initial Complaint

  08/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  June 15, 2023 I was charged $1891.89 for a service I have not used in months. It took me over a week to hear back from customer service when I explained I needed to cancel I wanted a refund of the money that I was charged for services I had not been using and do not intend to use. My initial contact with customer service was on August 3rd and I made several additional attempts to contact via their website contact form and calling their main number over the next week until finally hearing back on Friday August 11. I was then told I would hear back on Monday August 14. On Tuesday August 15 hearing nothing back I sent a reply by email inquiring about the case. On Wednesday August 16 I received a reply they would not be refunding my money. I see that I am not alone in having negative business interactions with this business. I would advise anyone considering doing business with them not to.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In January 2023, I was being contacted via email, call, and text from a Seamless AI representative. He was professional enough that I considered speaking with him. Being in sales as well, I tend to look for pushy tactics and schemes which were not used in the beginning. This lead me to an open-mind about the service Seamless provides with their program. Promises of “real-time” data and ease of use sounded almost too good to be true, but would, in theory, have helped tremendously with prospecting. After using the program for a couple of weeks, I quickly found a flaw with the Salesforce integration. Because the company I work for conducts business internationally, we could not adapt, salesforce on a global level to select the United States as the “country” to allow for the integration. This is reason number one as to why this program cannot work for all. The second reason, and perhaps the most frustrating, is that of “real-time” and accurate reporting. Neither of these things are true. Places of work for leads were consistently outdated, as well as phone numbers and emails (which again, were promised as a lead detail and rarely provided). The cap of 1000 leads per day was never hit as I only used the program for a few weeks before realizing its unfortunate uselessness. After months of back and forth emails with conning reps, I am simply asking for a terminated contract and no further billing. This request acknowledges the restriction of access and use of the program, which I do not care to use and have not used in many months. This apparently ludicrous request has been met with constant hassling and threats of being sent to collections. This is no way to handle business nor customer dissatisfied with a program and service that is not fulfilling its guarantees and promises made during the sales process. I simply want out of the contract without any further financial payment as of my initial request.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was scammed into using Seamless.ai back in March with a promise of specific deliverables from their software. Everything they claimed the software could do in regards to my specific needs were a flat out lie. They have purposefully not answered my emails for weeks, sometimes months at a time when asking for help. Their team is completely unknowledgeable and has not once been able to help me in any way. I was told my subscription would be cancelled after MONTHS of complaints and uncommunicative back and forth, this was also a lie. They never canceled my subscription. After trying to then get ahold of someone AGAIN after weeks I was told by a manager that they would not cancel my account. I don't understand how such a criminal business is still allowed to operate. I will be filing a class action suit against them if a resolve is not met immediately. They should be ashamed of themselves. - Representative gave false information on numerous occasions - Seller falsely advertised services available - Services paid for were NOT rendered - Intentional halt of communication

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩