Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Seamless.AI due to unauthorized charges, lack of transparent communication, Unauthorized Billing and Lack of Clear Auto-Renewal Disclosure, After not using their service for several months, Seamless.AI charged our company account USD $1,940.00 without prior notice, clear consent, or opportunity to confirm the renewal. This auto-renewal was not communicated to us at any point, and Seamless.AI failed to provide accessible cancellation options, as required by consumer protection standards.We have made numerous attempts to contact the account manager and also customer support via email and phone to resolve this issue by cancelling and refunding the unauthorized charge from Dec 2024, but have received no response about it.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product has ceased functioning, displaying a "General Error" when browsing through pages. Despite multiple attempts to seek assistance, the company has failed to provide support or a resolution to the issue. This raises concerns about potential fraudulent activity and a lack of transparency regarding possible underlying issues within the organization.

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has sold my information to a company called NowConquestDynamics. NowConquestDynamics has been contacting me so I called this company back to see who they aren as I have no business dealings with them. they were "provided" my information from Seamless.Ai. I have made several attempts to contact this company, but they hide behind an automated phone sysytem, and refuse to return my call. I am on the national Do Not Call List. I also have all reporting agencies restricted from any kind of lead generation. I am attempting to find out why this company has me associated with yet ANOTHER (THIRD) company that I have never had dealings with. They have stolen my information from somewhere, (and part of the information has me associated with a company I have never worked with or for.) They seem to think they have the right to sell my information to whomever they wish, I guess it's cool someone is getting paid for harrassing me.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small family business that signed up and paid in full for an annual subscription for Seamless.ai software to obtain contact info for prospective leads. The software didn't work as advertised and we had a significantly high bounce back rate for biz dev emails. We notified the company about this several times and intent NOT to renew our annual subscription. Not sure why, but the company didn't cancel our subscription and instead auto-renewed and sent us a collection notice; we haven't used the software for a long time because it was insufficient. Now we have a collection agency, The Leviton Law Firm in ******, ** and ***************************** harassing us for collections of $3,300.00. Again, we haven't used the software in a long time as it didn't work as advertised and led to high failure rates of emails and we notified the company of intent NOT to renew the subscription and they went ahead and automatically did this anyways without our permission.

  Business Response

  Date: 01/02/2025

  Customer is currently in collections and this has been escalated to both our internal and external council. No written notice was provided by the customer 60 days prior to the contract renewal as agreed upon via the auto-renewal clause via the customer's contract. Also included is the full history of escalation for review. 
  
  This customer is delinquent and collections/legal action will be taken away once the past due amount is paid in full. 

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Seamless.ai on October 4, 2022, for $954.24. Despite minimal usage due to the software not meeting my needs (which is documented in my support conversations), they auto-renewed my subscription on October 4, 2023, for $1,049 without any prior notification.

  Upon discovering the charge, I immediately contacted them to cancel and request a refund. My experience with their customer service has been absolutely unacceptable: • Multiple unanswered requests to speak with a supervisor • Account representative (Henry Coke) repeatedly promised supervisor callbacks that never happened • Weeks of delays before responding to initial cancellation request • Additional weeks of delays before providing their final "no refund" decision • Multiple ignored attempts to resolve via phone, email, and website chat

  The company refuses a refund citing their 60-day cancellation policy, despite:

  1. My documented minimal usage of their service

  2. Early support conversations showing the software couldn't meet my needs

  3. No notification of impending renewal

  4. Zero usage of the service since renewal except to request cancellation

  Their auto-renewal tactics appear designed to trap customers into additional year-long commitments at a higher rate ($1,049 vs. original $954.24) rather than retain satisfied customers. Potential customers should be extremely wary of doing business with a company that relies on forced renewals rather than service quality and customer satisfaction to maintain revenue.

  Business Response

  Date: 12/31/2024

  In reviewing this customers account we found there to be 18 different times in 2024 where we've called, left voicemails and emailed asking for, or providing support. Including a call directly from the customer looking for support using the platform which is included in our CRM/Screenshot here. 

  Also attached is the signature on the contract that clearly states that this is an auto-renewing contract and notice must be given with at least 60 days notice with intent to cancel. 

   

  Customer Answer

  Date: 01/06/2025

  I am rejecting this response because: 

  I reject Seamless.ai's response for the following reasons:
  

  Their rebuttal mischaracterizes the nature of our communications. While they cite 18 interactions, they fail to acknowledge that these were primarily:
  -My attempts to cancel service
  -My repeated requests for supervisor escalation
  -My ongoing efforts to resolve this billing dispute
  -Not product support requests or active use of their service
  

  They reference their screenshot showing my inquiry about email lookup capabilities - this actually supports my position, as it documents my early discovery that their product couldn't meet my basic business needs.
  

  While I acknowledge signing a contract with an auto-renewal clause, my complaint centers on their predatory business practices:
  -Extremely slow response times to cancellation requests
  -Ignored requests for supervisor escalation
  -Using the 60-day cancellation window as a technicality to trap customers into another year of service
  -No proactive renewal notification, despite sending weekly sales emails trying to upsell additional services
  

  Important Context:
  -I accept responsibility for the first year's payment ($954.24) despite minimal usage
  -I'm only requesting a refund of the second-year renewal ($1,049) for services I won't use
  -Their product's inability to meet my needs was documented throughout the first year
  -I received constant marketing emails to upgrade services but no renewal warning
  

  Resolution Requested:
  -Refund of the renewal charge ($1,049)
  -Immediate cancellation of subscription
  -Release from this contract
  

  This is not about disputing the existence of an auto-renewal clause. This is about a company using aggressive retention tactics rather than earning business through product value and customer satisfaction. Their willingness to trap unsatisfied customers into expensive contracts rather than address their concerns or allow reasonable cancellation requests is precisely why I labeled their practices as predatory.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had me sign a 12-month contract, and we found out that most of the data on their website is outdated and fake. The search function on their website doesnt work properly; when we searched for audio-visual companies, it showed restaurants instead.We contacted their support team and they scheduled a meeting with us for two months later. We waited until that time (November 19th), but received no call or contact from them. Now, they want us to reschedule the meeting for another two months later! This company is a scam.

  Business Response

  Date: 12/31/2024

  In reviewing the customers complaint, we've found no evidence to suggest that our platform is providing fake results. This customer has used over 2000 credits already (screenshot) and a search for audio/visual companies returns results related to the SIC of Audio/Visual. 
  
  We've recognized the customers notice to cancel upon their renewal in September 2025.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using seamless AI as a data collection service over the summer. I was promised several things on the initial sales call, and over and over again now they have not provided the accuracy of data or contact information that they initially promised.I have a one-year contract with them, but I find that they have not appeal there end of the contract which is to provide me with accurate email addresses, and phone numbers.This has caused my business thousands of dollars and additional fees and last time because of the damage the poor quality of data has done to my servers and email campaign systems.I have asked for them to stop billing me several times, but their team is almost completely unresponsive and will not answer my calls.

  Business Response

  Date: 12/31/2024

  Customer has used over ***** credits to date and has been provided with early termination options (included in screenshot along with signed contract agreeing to the annual terms). The account has been set to not auto-renew upon its next renewal. 

  Customer Answer

  Date: 01/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22639426
  
  I am rejecting this response because: 
  
  The quality of the credits is the problem. I have experience in extremely high bounce rate (meaning Im spending more than $1 per useful email over the term of the contract.)

  to my knowledge, I have not been at any point offered a way to get out of this contract, despite asking several times.

  Regards,
  
  ******* *********

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled their service and they have continued to bill me. I have documentation that in the state they do business I have a 5-day legal window. But the ghosted me and continued to bill me.

  Business Response

  Date: 12/31/2024

  Customer is aware that she signed a 12 month agreement (attached) and the account has been removed from auto-renewal. Concerns in regards to any legal recourse have been escalated to our legal team and the customer was notified in early December via email that the claims weren't applicable to a B2B purchase. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a subscription to Seamless.ai in September of 2021 on behalf of our business, *************************************** of **********, ********. The intent was to search through professional contacts to find clinical managers. The service proved not to be very successful for us, so we attempted to cancel the service at the one year contracted end. Since then, Seamless.ai has continued to bill us monthly despite me having tried to cancel many times including calling directly to an employee named ****** who has been leaving me voicemails that our payment has not gone through. After over an additional YEAR of being charged for this unwanted service, I replaced our card for billing with one that has no money and no available credit to stop the flow of money to this unethical, criminal enterprise. I just left another voicemail for ****** (12/2/24 8:41am MST) because I got notified on my phone once again that Seamless.ai failed to debit their monthly payment. I said again in the voicemail that they need to cancel our account. If this isnt resolved immediately, we will be calling on our attorney to recoup every ***** they have collected from us beyond the initial one year contract.

  Customer Answer

  Date: 12/16/2024

  Hello. SeamlessAI has refunded our payments. I am needing to withdraw this complaint. Thank you so much for the assistance with this matter. BBB rocks! 
  

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company may create unintended catastrophic phishing opportunities for customers. Read below. Your correspondence with Seamless is UNSAFE due to these practices Need remedy. Reconsider this practice. Paid for a year contract with Seamless. Paid over ***** USD for service as an individual not as a business. Signed as a individual. -----Told seamless that I was spooked as a customer by the 10% price increase + renewal. Outlined as a customer that enhanced access to API may make it worth it. No response and they keep harassing me and threatening me with legal action. Noticed all their emails come from SEPERATE EMAIL DOMAINS. They do this on purpose not to hurt their emails reputation and to not get marked as spam. This not only is predatory but it opens the door for any scammer to get a list of Seamless customers and outreaching we "support" on a fake domain name. This lines customers up for phishing attacks and scams by bad actors because their support and collections staff use misspelled domain names. Will review with lawyer if company does not cease / desist. Please stop bothering me. Anyone in tech feels VERY cautious of constantly changing support emails and harassment through domain spoofing. Company practice doing this has been seen in other aggressive email campaigns like *****. The main problem here is that it comes from people who want billing information and $$$ threatening legal collection. This is a very real threat point to their customers by their practices..it somebody gained access to their current subscribers they could spoof their own email threatening collections. As it's the norm for Seamless to change up emails regularly like ,"*****************************" or "seamlessARteam" this can be an absolutely devastating and malicious point of where a customer point can be scammed or phished. Cease and desist all contact or will pursue this legally. *************************

  Business Response

  Date: 12/31/2024

  Thank you for reaching out and your concern about our use of sub-domains. The examples provided, are registered under Seamless AI and can be trusted to follow up with to bring your account up to date. We also have some exciting news coming soon in regards to a public API that you can leverage in the future. 
  
  Attached is your contract which includes your agreement to comply with 12 month terms and auto-renewal, if 60 days notice is not provided before the contract renewal date.