We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Conservation Products

StopWatt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product about 4 months ago. I have not saved any money on my power bills I cant believe Elon would put his name on junk. Im not asking for a dime. if I had remembered I would have set it back. I feel I was mislead and that the product is a scam.

    Business Response

    Date: 03/01/2024

    We are sorry to hear that the product is not working as expected. Please feel free to contact customer service for support (614) 486-6336

    We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.

    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the items but never product, and I never received an email or a confirmation but it was clearly deducted from my account

    Business Response

    Date: 03/01/2024

    Ms **** contacted our office by email stating she had not received the product. Our agent did not follow up correctly with Ms. **** and we did not receive another email from her.  

        We regret any confusion that may have taken place and, in the interest of 100% customer satisfaction, we have processed a full refund of $109.92. Ms. Diaz’s account has been closed, and no additional activity will take place, and Ms. **** may keep any product he has.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The two heaters I bought do not work. I want my money back and cannot reach the company.

    Business Response

    Date: 03/01/2024

    In researching the account we see the customer contacted us via email. The agent did not respond properly to the customer when asking for the refund and how to return the product. We are re-training the agent as it was an honest mistake.

    We have refunded Ms. Cranson $122.94 and she may keep the product she has.

    Customer Answer

    Date: 03/15/2024

    Dear Sir, 

    The business has resolved my complaint. Thank you. 

    Yours Truly, 

    ********* *******

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product did not save me any months after 2 months, but my electric has tripled. I paid $62, and they refunded me. It went form $117 to $321. I live by myself, and am not home half the time. I did exactly what they stated to do, and the bill was made worse.

    Business Response

    Date: 03/04/2024

        We are sorry to hear that Mr. ******** was unsatisfied after speaking to customer service and receiving his refund. We have processed a full refund of $61.40, which is everything he paid for the product. Mr. ****** account has been closed, and no additional activity will take place, and Mr. ***** may keep any product he has.

      

    Sincerely yours,


    ***** ******
    V.P. Consumer Relations
     

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I saw an online ad featuring Elon Musk. The ad claimed that Musk had invented or funded development of a device to save on electricity bills. Based on this information and admiring Musk's technical capability, I purchased two of the devices. Now I see that the device has nothing to do with Elon Musk. The ad was false. The devices also has had no effect on my electricity bill. IThe advertising is not true and the product does not work as claimed.

    Business Response

    Date: 03/06/2024

        In the interest of 100% customer satisfaction Mr. ******* orders have been canceled and we refunded the total amount of $76.59 on 02/12/2024, which is the total Mr. ***** paid for the two devices. Before receiving the complaint from your office, we were unaware that Mr. ***** was unsatisfied after speaking to customer service and receiving his refund.   

       We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers. Mr. ******* account is closed, there is no remaining balance, and he can keep any product that he has.

  • Initial Complaint

    Date:02/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have checked my electricity usage for last two months and noted no difference in usage. Green night light quit working do I’m assuming the unit itself quit working.

    Business Response

    Date: 03/06/2024

        In the interest of 100% customer satisfaction Mr. *******’ orders have been canceled and we have refunded the total amount of $61.40.

        Before receiving the complaint from your office, we were unaware that Mr. ******* had any concerns as he never contacted our office. Mr. *******’ account is closed, there is no remaining balance, and he can keep any product that he has.

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After seeing an advertisement associating the company with Elon Musk, I decided to buy 4 units. Two for my home and two for my mother’s home. Upon tracking the performance for the required 60 days before deciding to return, we did not see any noticeable or effective change to our bill. The guidelines for usage were followed exactly and we have determined these items are ineffective and would like to return them and be reimbursed.

    Business Response

    Date: 03/06/2024

    In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and we have refunded the total amount of $158.43 on 02/08/2024. Before receiving the complaint from your office, we were unaware that Mr. ****** was unsatisfied after speaking to customer service and receiving his refund.    

    We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers. Mr. ******** account is closed, there is no remaining balance, and he can keep any product that he has.

  • Initial Complaint

    Date:02/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am another of the fools that purchased this item because of Elon Musk being a part of the advertisement. Trusted that a millionaire would not need the money for fraud.

    Business Response

    Date: 03/06/2024

    In the interest of 100% customer satisfaction Mr. ******* orders have been canceled and we have refunded the total amount of $61.40. Before receiving the complaint from your office, we were unaware that Mr. ***** had any concerns as he never contacted our office.    

    We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers. Mr. ******* account is closed, there is no remaining balance, and he can keep any product that he has.

    Customer Answer

    Date: 03/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ******* ****** *****

  • Initial Complaint

    Date:12/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought three stop watt devices two at full price and one at discount price 19.95.plugged them in as instructed and been a few moths now and no change in electric bill.they do not work.

    Business Response

    Date: 01/08/2024

    To whom it may concern,

        In the interest of 100% customer satisfaction Mr. ********’s orders have been canceled and we have refunded the total amount of $132.85. Before receiving the complaint from your office, we were unaware that Mr. ******** had any concerns as he never contacted our office.

      Mr. ********’s account is closed, there is no remaining balance, and he can keep any product that he has.

    Sincerely yours,

    J**** W*****
    V.P. Consumer Relations

  • Initial Complaint

    Date:12/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 StopWatts and was also charged 23.52 for the lifetime warranty. I did not say that I wanted the warranty. When I mentioned this to my friend, she asked if I had researched this company through BBB. Upon doing that I found out that this is a scam and I immediately sent an email to the company asking them to cancel my order. I did this within 24 hours. I’m afraid I will get trapped like these other people. I’m asking you to contact them and let them know to please not ship these items to me and to refund my bank account.

    Business Response

    Date: 12/18/2023

    Stop Watt
    **** ******* ** *** *** ******* ** *****

                                                   
                                                                                                                          December 18, 2023




    BBB of Central Ohio
    1169 Dublin Road
    Columbus, OH 43215-1005
    ph: ###-###-####
    fax: ###-###-####


    To whom it may concern,

         Ms. ******** contacted our office by email requesting a refund. Her account was immediately refunded in full $151.08. Before receiving her complaint from your office we thought the account was settled. We regret any confusion that may have taken place. Ms. ********’s account has been closed, and no additional activity will take place. Ms. ******** can keep any product she has.


    Sincerely yours,


    ***** ****** V.P. Consumer Relations

StopWatt is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.