Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving Architectural Digest , I never ordered this or any magazine from anyone, nor do I want this . I called ************** Blue Dolphin M2 Media and received a message telling me to leave my Email. Well Im not sure how they even have my address, so Im not going to give them any other info about me . I am *************************** ***************** ***************** ************ ********** ** . I want any money taken from any account that I did not share with Blue Dolphin Media and I do not want the magazine to be delivered to me. This is some kind of a scam. Please let me know how to proceed. The number provided ask for my email and hung up !!!

  Business Response

  Date: 01/02/2024

  Good afternoon, 

  *************** to the customers statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.

  ******************************* is receiving a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. We have not billed **************, so we are unsure of the $50.00 amount she mentioned. 
  

  As requested, the order ******** for Architectural Digest has been cancelled. The expiration date for this order was January ****, so it naturally expired.  To further assist **************, we will also submit a request to remove/delete her personal information (name, address, and email address) from our database.  

  We provide customer support via our support page Blue Dolphin Magazines (bluedolphin-magazines.com), where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. We are closed during the *** holidays. 

  We apologize for the inconvenience this has caused.  If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely, 

  
  *************************;
  Director of ********************************** ********************** 
  ************ 
  ****************************************
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue dolphin pairs up with a sample website called PINCHME - PINCHME is a very reputable website and I have used them for over a year now. Sometimes you qualify for a free 6-12 month magazine subscription through them after filling out some surveys. I happily accepted as it was a FREE subscription, it literally says "here's a gift for you" and now all of a sudden I'm getting $20 charges from them in my bank account. What makes me severely angry is i NEVER gave them any kind of banking info so how the **** did they even charge me?? I went onto the website and cancelled everything immediately but I want my money back. I am BROKE and I cant afford to waste money on a dumb *** magazine subscription LET ALONE $21??

  Business Response

  Date: 11/08/2023

  Hello,

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines.

  Ms. ***** ***** is correct, she did sign up for a complimentary magazine through one of our partners on 02/02/2023. This magazine was Vogue, order no. ********. The order was complimentary, which means no payment or credit card was required or provided by Ms. *****. As we do not have a payment method on file, it is impossible for us to charge her bank account.

  We did send an offer to renew or continue with the subscription for another year via email on 09/28/2023. Ms. ***** cancelled our renewal offer on 11/08/2023. We are an online-based company, so all communications are sent via email. The rate for this renewal was $29.99, unlike the amount Ms. ***** mentioned of $21.00. This leads me to believe that Ms. ***** received an offer/notification directly from the publisher of Vogue magazine, and not us. For more information she can refer to the notice received. 

  Also, our charges will show on a credit card statement with the description “************” followed by our phone number, ************. Customers call this number and leave a detailed voicemail that includes their email address, and we will reply via email. Our support page, Blue Dolphin Magazines (bluedolphin-magazines.com), also offers helpful information and a chat feature during our business hours, Monday to Friday from 8 m to 5 pm EST. We want to mention that we have not received any type of contact from Ms. *****.

  We understand this can be confusing and we want to reassure Ms. ***** that we have not charged her bank account and we do not have any payment information.   
  If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely, 

  
  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  ************ 
  *************************
  

  
  

  Customer Answer

  Date: 11/10/2023

  
  Complaint: ********
  
  I am rejecting this response because it clearly shows on my bank account that I was charged by BLUE DOLPHIN - I never accepted any kind of renewal as I would never pay $20 for magazines. Thank you for your kind response but I would like to get to the bottom of this as it shows I am charged by blue dolphin and not vogue or any other company. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/10/2023

  Hello,

  Thank you for providing additional information. Doing further research we were able to find a second account. This means that you placed orders using two different email addresses ******************** and **********************. The orders in questions are under the email **********************.

  Today, we cancelled the renewal order no. ******** for TIME magazine and issued a full refund. Refunds will be issued in the original form of payment that you provided or by refund check. Please note: on average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement.

  We also cancelled the pending renewal orders ******** Food & Wine and ******** Better Homes & Gardens. No charges were made for these 2 orders. Also, the renewal process is automatic, it is part of the terms of the offer. If a customer does not want to renew, they would need to contact us.

  Still, searching with both email addresses, we have no prior communications from Ms. *****. By contacting us either by phone, chat or email this would have been resolved very quickly. This is the reason why we have customer support available, to assist all customers in a timely manner. 

  Please let us know if you have additional questions. 

  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PAID APPROXIMATELY $1.99 FOR A TRIAL SUBSCRIPTION TO THESE MAGAZINES FOR YEARS AND THEY ALWAYS SEND A CANCELLATION NOTICE BEFORE BILLING ME. I HAVE ENCLOSED OTHER CANCELLATION NOTICES FROM THE PAST. THEY BILLED MY ACCOUNT TWICE FOR TWO MAGAZINES OF $33.00 AND $28.99 WITHOUT A CANCELLATION NOTICE. I WANT A REFUND CREDITED TO MY ACCOUNT AND ALL MAGAZINES WITH BLUE DOLPHIN CANCELED SO IT DOES NOT HAPPEN AGAIN.

  Business Response

  Date: 10/23/2023

  Hello, 

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges.

  On December 3rd and 9th, 2023 a total of four (4) magazine subscriptions were placed under a promotional offer for $2.00 per magazine. Ms. ******* ********** ordered Good Housekeeping, TIME, Us Weekly and Cosmopolitan magazines. The terms of all magazine subscriptions are automatic renewals, which are done in advance to avoid a gap in service or missed issues. The terms of the offer were provided in the order/offer page and in the confirmation email sent shortly after a customer places an order.

  Customer can contact us after placing an order to avoid or opt-out of the automatic renewal service. Also, a renewal notice email for each magazine is sent 30 days in advance. In this case the notice for TIME was sent on 02/11/23, for Us Weekly on 02/25/23, for Good Housekeeping on 07/30/23 and for Cosmopolitan on 08/05/23. The emails for TIME and Us Weekly were received as she cancelled using the link provided in them. We are aware that due to the volume of emails we handle as an online company, some service providers can flag our emails as spam.  This could explain why Ms. ********** did not receive some of the emails.

  Nonetheless, Ms. ********** emailed us in the morning of September 10th, 2023, requesting to cancel and a refund for both orders of Good Housekeeping and Cosmopolitan. We replied the following day informing her that both orders were cancelled and refunded. This was resolved over a month ago via email. We have included the email thread below, for reference.

  Currently, under her email address ********************* there are no active orders. We apologize for this inconvenience.
  
  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media Group
  419-***-****
  *****************************.

  Customer Answer

  Date: 10/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: I AM REQUESTING THAT YOU CANCEL ALL MAGAZINES SO I WILL NOT BE BILLED AGAIN
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been charged in the amount(s) of $42.95 and $32.99 on 8/19/2023. I did NOT agree to any additional magazine subscriptions. I want to be refunded in full. This caused a huge mess and fees to my account which I can't afford. Please process my refund. Thank you!

  Business Response

  Date: 08/24/2023

  Good afternoon, 

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  

  On November 22, ***2, Ms. ******** ***** placed two orders for Bon Appetit and Southern Living magazines through our $2.00 offers promoted by one of our partners. On the order page, below the payment section, are the terms of this offer that include automatic renewal. They were also included in the confirmation email sent after the order was placed.  

  Also, our charges will show on a credit card statement with the description “BLUDLPHN.com” followed by our phone number, 877-***-****. Customers call this number and leave a detailed voicemail that includes their email address, and we will reply via email. Our support page, Blue Dolphin Magazines (bluedolphin-magazines.com), also offers helpful information and a chat feature during our business hours, Monday to Friday from 8 m to 5 pm EST. Unfortunately, we have no prior communications from Ms. *****.  

  We have cancelled the renewal orders ******** Bon Appetit and ******** Southern Living and have submitted a request for full refunds. Refunds will be issued in the original form of payment that you provided or by refund check. Please note: on average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement.

  If there are any further questions or concerns, please feel free to contact me.  

  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

  Customer Answer

  Date: 08/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I'm not sure if Im understanding this correctly as I haven't heard from the Blue Dolphin Co as to whether or not they are going to refund the 2 charges back to me or not.  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 08/29/2023

   

  Good afternoon, 

  We are addressing Ms. *****’s response.  On our previous response, we certainly explained the cancellation and refunds of both subscriptions. We have included this information below for reference.

  We have cancelled the renewal orders ******** Bon Appetit and ******** Southern Living and have submitted a request for full refunds. Refunds will be issued in the original form of payment that you provided or by refund check. Please note: on average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement.

  If Ms. ***** has any additional questions, she is welcome to contact us directly through our support page, Blue Dolphin Magazines (bluedolphin-magazines.com)
  

  If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely, 
  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  ************ 
  *************************

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just tried signing up for a subscription to earn diamonds for a game I play. I am well aware of the subscription fees being full price after 6months. To start a subscription I got an awesome deal. But I went to select the option to purchase and when I was finished, the company took my money and then I got an ERROR message…. So they have my measly 0.10 but I won’t get my subscription? I would appreciate it if A: someone can contact me to get the magazines… or B:Cancel and send me my 0.10 back. I do not want to be charged full price later if I can’t even get the magazines.

  Business Response

  Date: 08/14/2023

   

  Good afternoon, 

  I am responding to the customer’s statement about receiving unauthorized credit card charge and/or errors during the checkout process. Our company works with several partners to acquire circulation for top-rated consumer magazines. We want to clarify that renewal dates are different for each magazine as this depends on the length of subscriptions and is not necessarily 6 months.

  Based on the information ******* ****** provided (name, address, and email address) we could not locate any subscriptions.  Also, we were unable to locate any prior communications from Ms. ******. Our charges, for any amount, will show on a credit card statement with the description “************” followed by our phone number. Customers can leave a detailed voicemail that includes their email address, and we will reply via email. Our support page, Blue Dolphin Magazines (bluedolphin-magazines.com), also offers helpful information and a chat feature during our business hours, Monday to Friday from 8 m to 5 pm EST.  

  Ms. ****** is welcome to reach out to us directly or provide additional information, so we can further assist her, and we will be glad to do so. If the charge in question is not ours, then she should contact the bank directly for the source of the charges.

  We are sorry for the inconvenience she experienced. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  
  ****** *******
  Director of Customer Success
  M2 Media Group
  419-***-****
  *************************
  

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2023 I received a Magazine in the mail "bon appetit". I did not subcribe to this magazine when I called the magazine I was told that this was done by a 3rd party Blue Dolphin M2 Media LLC and given a tel # ************. When I called and machine answers asking me to leave any account number and my email address and they will get back to me. I did not authorize this and do not want to be charged. It seems fraudulent to me. I would like this matter addressed please. Thank you.

  Business Response

  Date: 07/11/2023

   

  Good afternoon, 

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines. 

  ****** ***** is receiving a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. We have not billed or will send an invoice to Ms. *****.

  We provide customer support via our support page Blue Dolphin Magazines (bluedolphin-magazines.com), where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.
  

  Ms. ***** contacted us via email on Saturday, July 8th, and we replied today, Tuesday, July 11th. The order no. ******** for Bon Appetit magazine has been cancelled as requested. As publishers print the labels in advance, you may receive 1-2 more issues before delivery stops. We will also submit a request to remove her personal information from our database.
  We apologize for the inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 
  

  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

  Customer Answer

  Date: 07/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was charged $32 and $33 on 6/30/23 for subscriptions that were cancelled last year. After I cancelled last year they still charged me. I contacted them and they refunded me. NOW THEYVE CHARGED ME AGAIN PUTTING MY ACCOUNT OVERDRAWN. I TRIED TO CALL BUT THEY'RE CLOSED TILL MONDAY, it's Friday. How is this allowed?

  Business Response

  Date: 07/03/2023

   

  Good afternoon,

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges. All our magazine subscriptions include automatic renewal as part of the terms and conditions. This means that before the expiration date, customers would receive a renewal email notice to inform them of the upcoming renewal. This email also includes the rate, number of issues, delivery information, the last day, and a link to click if they want to cancel.  Customers can cancel magazine subscriptions in different ways, by using the link provided in the renewal email, our website, or via phone and leaving a voicemail, email, or chat. The terms and conditions are provided directly on the offer page which customers can read before placing an order. They are also provided in the confirmation email sent after placing an order.

  Please see the terms below. 

  By clicking submit, you agree that you will be receiving the number of issues shown above for each selection and the credit card you provide will be charged the total amount shown, and you acknowledge and agree that your subscription will automatically renew. Your subscription for each magazine will automatically renew and following the initial term, you will be charged the full price for the magazine chosen on an automatically recurring basis at the end of each term until you cancel. The length of the automatic renewal term is dependent on the magazine(s) you have chosen and its accompanying issues as identified herein. Before the end of each term and before your subscription renews, you will receive a renewal reminder notice via email with the rate for the next term of issues. 

  You may cancel at any time by contacting us at support.bluedolphin-magazines.com, by logging into magtracker.com or by clicking "Complete Cancel" on the cancellation page linked to your account in your renewal notification email. You must cancel your subscription(s) at least 1 day in advance before the renewal charge date in order to avoid billing of the subscription fees for the next billing period. Subscriptions canceled after processing and fulfillment may be refunded for a prorated amount. We will give you advance notice of any changes to the terms of your subscription.
  
  On 10/03/2022, Ms. ******* ***** placed six (6) orders for these magazines: Good Housekeeping (********), Southern Living (********), Woman's Day (********), Allrecipes (********), Taste of Home (********) and Food Network Magazine (********). As all magazines have automatic renewal, Ms. ***** did cancelled, using our website, four (4) pending renewals for Allrecipes, Woman’s Day, Southern Living, and Taste of Home on 01/02/2023. Then, on 05/30/2023 when the remaining two (2) titles came up for renewal, Food Network and Good Housekeeping and they were not cancelled in a timely manner. This is why both renewals were processed and charged to the payment method on file. 

  Ms. ***** contacted us for the first time on Friday, June 30th, 2023. We do not have any prior communications.  As we are open during normal business days, today we received her email, cancelled, and issued full refunds for both of her subscriptions. Lastly, we replied to her email with all the details. 

  Our customer service phone number (877-202-9589) can be searched online and customer can leave a detailed voicemail.  Also, we provide customer support via our support page Blue Dolphin Magazines (bluedolphin-magazines.com), where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are 8:00 a.m. to 5:00 p.m. EST.

  We apologize for the inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely, 

  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  419-621-4302 
  *************************
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent GQ magazine, but I never ordered it and I do not want it. On 6/6/23 I received GQ magazine and called the GQ phone number to tell them they made a mistake by sending me GQ. They told me that "Blue Dolphin M2 Media" was the third party that initiated sending me GQ. I believe this is fraud, and they need to immediately stop sending me magazines and not bill me since I never ordered any magazines. This is a big waste of time for everyone concerned, so PLEASE have them stop sending unsolicited magazines and then trying to bill people for something that was never ordered.

  Business Response

  Date: 06/19/2023

   

  Good morning, 

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.

  ***** ***** is receiving a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. We have not billed or sent any type of invoice to ***** *****.

  We have no prior communications. Our customer service phone number (877-202-9589) can be searched online.  Also, we provide customer support via our support page Blue Dolphin Magazines (bluedolphin-magazines.com), where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are 8:00 a.m. to 5:00 p.m. EST.

  As requested, order no. ******** GQ magazine was cancelled today, 06/19/2023. As the publisher prints the address labels in advance, 1-2 issues can be received before delivery stops.  Also, we have submitted a request to remove his personal information from our database. 

  We apologize for the inconvenience experienced. If there are any further questions or concerns, please feel free to contact me.  

  Sincerely, 

  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  ***-***-**** 
  *************************
  
  
  
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 charges on 5/29/23 for $32 and $33. Never once did I have an interaction with them in any way. I don't read magazines. This is a fraud company.

  Business Response

  Date: 06/05/2023

  Hello,

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines. After searching our database with the information provided in this claim, we were able to locate an account with the subscriptions in question. The first name and email address are different from the information provided by **** ********. The name on file is ******** ******** and the email address: ********.********************, perhaps is a family member, friend, or spouse.

  The magazine subscriptions in questions originated in 2018, when four (4) orders were placed for Good Housekeeping, Car and Driver, Redbook and Autoweek magazines. These were promotional offers for the price of $2.00 per title. The terms and conditions are provided directly on the offer page and in the confirmation email sent after placing an order. Part of the terms and conditions of the offer is the automatic renewal service. This means that before the expiration date of these subscriptions, customers would receive a renewal email notice to inform them of the upcoming renewal. This email also includes the rate, number of issues, delivery information, the last day, and a link to click if they want to cancel.  Customers can cancel magazine subscriptions in different ways, by using the renewal email link, our website, or via phone and leaving a voicemail, email, or chat.

  Today, we cancelled the recent orders ******** Car and Driver and ******** Good Housekeeping and issued full refunds for $32.00 and $33.00 to the credit card on file.  On average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement. We are unable to refund previous orders as these were fulfilled and all issues were delivered. At this time, under the account registered with the email address ********.********************, there are no other pending renewals or active subscriptions.
  
  We have no prior communications from **** or ******** ********. Our customer service phone number (877-202-9589) can be searched online.  Also, we provide customer support via our support page Blue Dolphin Magazines (bluedolphin-magazines.com), where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are 8:00 a.m. to 5:00 p.m. EST.

  
  If there are any further questions or concerns, please feel free to contact me.  

  
  Sincerely, 
  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  ************ 
  *************************
  

  
  

  Customer Answer

  Date: 06/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was reviewing my credit card statement (which I freely admit I don't typically do), I noticed a charge from a company that I di not recognize. The company is identified as BLUDLPHN.com on my credit card statement and they charged me $90 in May of 2023. Since I did not recognize the company, I went back and checked other statements. I found that they additionally charged me $40.95 in April of 2022. SO I kept digging into my statements and found an additional $90 and $38.95 charged around the same time last year. I did not sign up for this and have no idea how this company got my credit card information. There is a phone number on the charge, so naturally I give it a call. Only to be greeted by an answering machine that tells me to leave an email address and they will get back to me. This is a completely unacceptable and shady business practice. With a little research, I have found that this is a magazine company. I don't read nor receive any magazines. I want my $259.90 back ASAP. I notice that there are many complaints of a similar nature against this company. All credit card companies should be revoking their ability to charge people's credit cards. This is shady and unethical.

  Business Response

  Date: 05/31/2023

  Good afternoon, 
  

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines. After searching our database with the information provided in this claim, we were able to locate an account with the subscriptions in question. The name and email address are different from the details ***** ****** provided, perhaps is a family member, friend, or spouse.

  These orders originated when a Groupon-paid promotion for 3 magazines was redeemed on 07/18/2021 for the orders ******** Highlights, ******** Us Weekly, and ******** EatingWell.  The name, shipping address, and email address provided are below. 

  ******* ******
  *** ******* **** ****
  ***********, ***** *****
  **********************

  Part of the terms and conditions of the offer was the automatic renewal service. This means that before the expiration date of these subscriptions, customers would receive a renewal email notice to inform them of the upcoming renewal. This email also includes the rate, number of issues, delivery information, the last day, and a link to click if they want to cancel.  Customers can cancel magazine subscriptions in different ways, by using the renewal email link, our website, or via phone and leaving a voicemail, email, or chat. The terms are provided directly on the Groupon offer page and in the confirmation email sent after placing an order.

  Besides the magazine subscriptions listed above, the customer has multiple additional subscriptions that have been placed since 2014 with different delivery information (name and address).  The recent renewal orders ******** Us Weekly and ******** Better Homes & Gardens have been cancelled and refunds have been issued for $90.00 and $40.95 respectively. On average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement. We are unable to refund the two previous orders from 03/2020 as these were fulfilled and all issues delivered. At this time, under the account registered with the email address **********************, there are no other pending renewals or active subscriptions. 

  We understand the customer’s frustration and apologize for this inconvenience.  

  If there are any further questions or concerns, please feel free to contact me.  

  Sincerely, 
  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  ***-***-**** 
  *************************