Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,212 total complaints in the last 3 years.
1,456 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/23/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern: I did t received items and opened a claim. I got the email on 8/17/22 regarding my claim and was denied. I got three emails: one with order number ********** and without number, the third email was with the same order number ********** but with different name and address which is not mine nor related to me. I placed a call last week and was promised to get a call back on Sunday 8/21/22 to get a refund and reorder the curtains and to be delivered to store, I didn’t get a call back. Today when I called, 8/22/22, an unhelpful customer service didn’t help out nor look into notes. Situation: I ordered 8 curtains, but customer service couldn’t order the 8 items at the same time and customer service ended up placing two separate orders #********** and **********, which were supposed to be delivered at the same time. Well those were the only two orders I did with macys, but now Macys that says lots of failed deliveries when there were only those two (that supposed to be one order but due to technical issues customer service had to place two separate orders). The Package was not delivered. I have no money and now, no items. Can you please assist with this please? I’m only requesting the 8 items curtains (that were on sale) that I ordered to be delivered to my nearest store. At this point, I just want the items since I’m still have to pay. I’m really disappointed with Macys. Please help. **.
Business Response
Date: 08/25/2022
We are in receipt of Better Business Bureau Complaint ID ********. We have contacted ** ****** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed.
Customer Answer
Date: 08/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ******
note: I was told that 8 curtains were ordered, which amount was what I initially ordered, however, when I went today to pick up packet at Macys after receiving email to pick up. Customer service had a hard time to find package, and when they did after 45 minutes, only 1 curtain:panel was given to me, not 8 curtains/panels as promised. I’m still missing 7 curtains/panels. I would love to get all items, but if no longer available, I will ask kindly to get refunded and be able to buy curtains somewhere else. The matter still not resolved at this time. Left voicemail and sent a follow up email today 8/31/22 to liaison in hopes to get it resolved.Thank you.
Business Response
Date: 09/02/2022
We are in receipt of Better Business Bureau Complaint ID ********. We have contacted ** ****** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed.
Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ******

On 8/23/22, I filed a complaint with ID#********. Liaison reached out to me promised to resolve the issue, and placed an order for the 8 curtains to be delivered to my nearest macys. On 08/31/22, When I went to pick up the order, only (1) one curtain/panel was shipped, still missing 7 curtains/panels. I was given the 800# but customer service was not able to see any other orders, and was told to reach out corporate again due to missing the other 7 curtains/panels. I reached out to liaison and got a reply saying she placed another order for another order for the additional 7. As of today, 9/20/22, I have not received anything else, not a follow up a call from the two voicemails I have left regarding the issue to the liaison, not even customer service has been able to help now. I was finally given a refund to my macys card only for 4 curtains due to out of stock, however, I was told due to business decision, they do t wanted to help out and I was only restricted to on-site store shopping. Now, macys is blaming me due to a customer service mistake. When I placed the initial order, customer service ended up placing two separate orders #********** and **********, which were supposed to be delivered at the same time. At this point, since I only got 1 out of 8 curtains, and so far I only got refund of 4 out of 7 curtains. I only requesting for the other three curtains that I did not received total of $48.45. So, I really appreciate your assistance with this, and not just send a message or state that the business addressed the issues within the complaint, but I remain dissatisfied. When in fact, liaison did not follow up with everything that it was promised and ignores calls, which it is unethical and unprofessional. Hopefully this can be resolved and be able to get a refund for the other three curtains that I did not received total of $48.45. Thank you in advance for your assistance. IG.

Desired Outcome:
Finish the job; Contact by the business

Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ******

On 8/23/22, I filed a complaint with ID#********. Liaison reached out to me promised to resolve the issue, and placed an order for the 8 curtains to be delivered to my nearest macys. On 08/31/22, When I went to pick up the order, only (1) one curtain/panel was shipped, still missing 7 curtains/panels. I was given the 800# but customer service was not able to see any other orders, and was told to reach out corporate again due to missing the other 7 curtains/panels. I reached out to liaison and got a reply saying she placed another order for another order for the additional 7. As of today, 9/20/22, I have not received anything else, not a follow up a call from the two voicemails I have left regarding the issue to the liaison, not even customer service has been able to help now. I was finally given a refund to my macys card only for 4 curtains due to out of stock, however, I was told due to business decision, they do t wanted to help out and I was only restricted to on-site store shopping. Now, macys is blaming me due to a customer service mistake. When I placed the initial order, customer service ended up placing two separate orders #********** and **********, which were supposed to be delivered at the same time. At this point, since I only got 1 out of 8 curtains, and so far I only got refund of 4 out of 7 curtains. I only requesting for the other three curtains that I did not received total of $48.45. So, I really appreciate your assistance with this, and not just send a message or state that the business addressed the issues within the complaint, but I remain dissatisfied. When in fact, liaison did not follow up with everything that it was promised and ignores calls, which it is unethical and unprofessional. Hopefully this can be resolved and be able to get a refund for the other three curtains that I did not received total of $48.45. Thank you in advance for your assistance. IG.

Desired Outcome:
Finish the job; Contact by the business

Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ******

On 8/23/22, I filed a complaint with ID#********. Liaison reached out to me promised to resolve the issue, and placed an order for the 8 curtains to be delivered to my nearest macys. On 08/31/22, When I went to pick up the order, only (1) one curtain/panel was shipped, still missing 7 curtains/panels. I was given the 800# but customer service was not able to see any other orders, and was told to reach out corporate again due to missing the other 7 curtains/panels. I reached out to liaison and got a reply saying she placed another order for another order for the additional 7. As of today, 9/20/22, I have not received anything else, not a follow up a call from the two voicemails I have left regarding the issue to the liaison, not even customer service has been able to help now. I was finally given a refund to my macys card only for 4 curtains due to out of stock, however, I was told due to business decision, they do t wanted to help out and I was only restricted to on-site store shopping. Now, macys is blaming me due to a customer service mistake. When I placed the initial order, customer service ended up placing two separate orders #********** and **********, which were supposed to be delivered at the same time. At this point, since I only got 1 out of 8 curtains, and so far I only got refund of 4 out of 7 curtains. I only requesting for the other three curtains that I did not received total of $48.45. So, I really appreciate your assistance with this, and not just send a message or state that the business addressed the issues within the complaint, but I remain dissatisfied. When in fact, liaison did not follow up with everything that it was promised and ignores calls, which it is unethical and unprofessional. Hopefully this can be resolved and be able to get a refund for the other three curtains that I did not received total of $48.45. Thank you in advance for your assistance. IG.

Desired Outcome:
Finish the job; Contact by the business

Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ******

On 8/23/22, I filed a complaint with ID#********. Liaison reached out to me promised to resolve the issue, and placed an order for the 8 curtains to be delivered to my nearest macys. On 08/31/22, When I went to pick up the order, only (1) one curtain/panel was shipped, still missing 7 curtains/panels. I was given the 800# but customer service was not able to see any other orders, and was told to reach out corporate again due to missing the other 7 curtains/panels. I reached out to liaison and got a reply saying she placed another order for another order for the additional 7. As of today, 9/20/22, I have not received anything else, not a follow up a call from the two voicemails I have left regarding the issue to the liaison, not even customer service has been able to help now. I was finally given a refund to my macys card only for 4 curtains due to out of stock, however, I was told due to business decision, they do t wanted to help out and I was only restricted to on-site store shopping. Now, macys is blaming me due to a customer service mistake. When I placed the initial order, customer service ended up placing two separate orders #********** and **********, which were supposed to be delivered at the same time. At this point, since I only got 1 out of 8 curtains, and so far I only got refund of 4 out of 7 curtains. I only requesting for the other three curtains that I did not received total of $48.45. So, I really appreciate your assistance with this, and not just send a message or state that the business addressed the issues within the complaint, but I remain dissatisfied. When in fact, liaison did not follow up with everything that it was promised and ignores calls, which it is unethical and unprofessional. Hopefully this can be resolved and be able to get a refund for the other three curtains that I did not received total of $48.45. Thank you in advance for your assistance. IG.

Desired Outcome:
Finish the job; Contact by the business

Business Response
Date: 09/26/2022
We are in receipt of the Rebuttal for BBB ID ********. Our office is issuing a refund for the remaining items that were not previously credited. We have advised the customer of this actions and apologized for any inconvenience. We are closing this issue.
Business Response
Date: 09/26/2022
We are in receipt of the Rebuttal for BBB ID ********. Our office is issuing a refund for the remaining items that were not previously credited. We have advised the customer of this actions and apologized for any inconvenience. We are closing this issue.
Business Response
Date: 09/26/2022
We are in receipt of the Rebuttal for BBB ID ********. Our office is issuing a refund for the remaining items that were not previously credited. We have advised the customer of this actions and apologized for any inconvenience. We are closing this issue.
Business Response
Date: 09/26/2022
We are in receipt of the Rebuttal for BBB ID ********. Our office is issuing a refund for the remaining items that were not previously credited. We have advised the customer of this actions and apologized for any inconvenience. We are closing this issue.
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate all the assistance.

Regards,

**** ******
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate all the assistance.

Regards,

**** ******
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate all the assistance.

Regards,

**** ******
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate all the assistance.

Regards,

**** ******
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a adjustable base on May 28th to be delivered to my house in 2 weeks. I called in June to give new address. They scheduled delivery 3 times and never delivered item. I finally gave up July 7th when furniture never arrived. They said they issued a refund to card and should take 7 business days. That never happened. Then they said they issued a check and should take 21 business days. That never happened. I called, only to find out they sent a check to my old address. They issued another check to correct address and I still to this day have not received 2,341. I am a currently pregnant and inflation is killing me as is. Please help me get my refund.
Business Response
Date: 09/15/2022
We are in receipt of BBB Complaint * ********. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.
Initial Complaint
Date:08/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I have 3 Macy's gift cards with each card supposed to hold 200 dollars... I got these cards as gifts around 4 years ago for my twins birthday party... now i found them in thrown in my closet and am trying to use them they didn't work... I contacted Macy's and they told me they have been deactivated and need proof of purchase to reactivate... i don't know how I can get proof of purchase as they were gifts for my twins.. I even just scratched one of them now... so they are brand new.. they were just lost in my closet in bunch of papers and now when I want to use them I can't...... Macy's claims gift cards don't expire and we aren't warned we need to keep receipts to be able to use them!!
Business Response
Date: 09/19/2022
Dear *** ******

We are in receipt of Better Business Bureau Complaint ID ********. We have contacted *** **** and addressed her concerns. At this time the customer has not provided the necessary information to proceed. Once the information is provided I will be happy to review. Based on this, we consider the matter closed.

Thank you.
Christine W********
Liaison, Omnichannel Executive Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Initial Complaint
Date:08/21/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on 07/29/22 on Bloomingdale’s for a pair of slides and a 3pack Tam tops, for the amount of $479.50, order number #604016710 and was told it would arrive on 08/3/22, got an email saying my package was delivered and dropped off at my doorstep but when I went to check there was no sign of my package nor did I hear someone knocking on my door since I thought my package would require signature (literally the whole reason I stayed home that day) since it’s a expensive package I ordered and usually I got to sign for my packages when I order something expensive online but this time the delivery company put that it was left at my front door which is not ok due to how expensive the package was and went to check but my package was not even infront of my door, no sign of package at all, contacted bloomingdale and told them what’s happening they told me they were gonna take care of me and request a reship for a replacement out to me and it would take 2-3 days to deliver, now they are telling me that the carriers record show that the package was signed for and I check my tracking number and it literally says dropped off at front door ( I got proof as well) tracking (#******************), so I don’t know how there getting that information cause it says dropped off infront of door, so I contact my local carrier that delivered my package and they told me it wasn’t signed for that there driver left it on the porch they even showed me the tracking history, I replyed to Bloomingdale and tell them to check again cause it’s definitely wrong and i asked for my money back as well, and now they come up with a whole different situation saying that I got claims of non receipt and missing item claims? Like what the actual heck?? It’s literally my first time purchasing from Bloomingdale’s made my account on the day I made my first purchase It’s like there just finding excuses at this point to not give me my reshipment or refund but at this point just want my money, unbelievable
Business Response
Date: 08/26/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********. We have contacted **** *** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed.

Thank you.
Raynetta N******
Liaison, Omnichannel Executive Office | Macy's, Inc.
9111 Duke Blvd. | Mason, OH 45040
Office: ###-###-#### Fax: ###-###-####
Initial Complaint
Date:08/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 bathroom rugs for a new home in November 2021 along with thousands of dollars in other home goods from Macys.com. We moved into the home in June 2022. On August 20, 2022, we washed the 4 bathroom rugs and they literally fell apart causing my washer and dryer to shut down from the amount of lint and loose fibers that were falling off these rugs. These rugs are very defective. Orders are #*********8 October 9, 2021 for $30.60, Order #*********0 ·October 9, 2021 for $81.60 & 30.60 and Order #*********0 November 23, 2021 for $76.80 for a total of $219.60 plus 6% tax totaling $233.77.
Business Response
Date: 08/24/2022
Dear Ms. *****,

We are in receipt of BBB complaint number ********. After reviewing all order information, I have processed all outstanding refunds. I have advised of our return policy and time frame. Based on this we are considering this matter closed. Thank you.
Regards,
Theresa S
Liaison, Omnichannel Executive Office | Macy's, Inc.
9111 DUKE BLVD | MASON, OH 45040
Office: 513.573.8592
Business Response
Date: 08/31/2022
Dear Ms. *****,

We are in receipt of BBB complaint number ********. After reviewing all order information, I have processed all outstanding refunds. I have advised of our return policy and time frame. Based on this we are considering this matter closed. Thank you.
Customer Answer
Date: 08/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:08/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order for tennis shoes and picked them up during quarantine. Since i didn’t need the shoes because I worked from home, I didn’t take them out of the box. Initially upon receiving the shoes, I’d only tried on the left side. Fast forward, now I need to use the shoes and Macys gave me two left shoes. I called their customer service con 8/10/22 and spoke to representative. I explained the situation and informed her that the purchase was in 2020 but because I worked from home, I didn’t need them I til now. She was able to pull up the order and assured me I could drop by any macys store and ask for a credit. A refund was not something they could offer me since it’s been two years. She mentioned she was going to put a note in the order to assure they would give me credit. Today, I went to the local macys and attempted to return the shoes for a credit. They rifuser to help me even after I told them I already spoke to CS and they said it would be doable. I spent more time calling macys customer service. Now two different reps said they couldn’t pull up the order (names were Maureen and Tim). They said they would have a lead or supervisor return my call about the situation. However, I haven’t heard from them. I understand the purchase was a while ago but macys did not fulfill their end by providing the goods I paid for. Please look into this.
Business Response
Date: 08/26/2022
Dear ****** ********:

I am writing you on the behalf of the MACYS Inc / Bloomingdales Executive Office regarding your recent BBB complaint. I am truly sorry for the inconvenience this experience has caused you. May I have the order number please? I will be able to take a deeper look to see if we still have the shoes in stock I can have the right pair sent to you. If we no longer have the pair in stock I will issue credit back to your original form of payment. I look forward to hearing from you soon, I hope you have a good day.

Regards,

Dakota B*****
Customer Answer
Date: 09/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:08/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 8, 2021, I returned my online ordered items to Macy's store in ********* ***** ***** and was issued with a gift card in the amount of $178.06. and early this March when I attempted to use it and found was locked by Macy then I made 5 phone calls (2 from home and 3 from the store) plus 2 emails since April trying to get this gift card unlock; every time when I called, every customer service at the gift card department I spoke with, promised will get it unlocked after 7 to 10 days but it's still not being unlocking until now. 2 emails sent to their gift card department [email protected] also never get a single response. my case number is *************.
Business Response
Date: 08/25/2022
We are in receipt of Better Business Bureau Complaint ID ********. After numerous attempts by phone and email, we have not had any contact with ** ****. We have reviewed all matters as expressed in the complaint and have offered assistance to the customer and will remain available should they respond. Based on this, we consider the matter closed.
Customer Answer
Date: 09/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
One of the customer service has helped me to solve this problem. The amount has been returned to my gift card. I will report to bbb that the problem has been solved.

Thank you.
Initial Complaint
Date:08/19/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some diamond jewelry because they were offering a diamond bonus buy. I put the diamond bonus by in my cart and paid for the order. When I got my order confirmation email I noticed that the bonus buyI was not in there. When I spoke to customer service after waiting they said they cannot fix it because it’s been 30 min (the time I was waiting on help with the order.
Business Response
Date: 08/24/2022
Dear Ms. *****,

We are in receipt of Better Business Bureau Complaint ** ********. We have contacted Mr. ****** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed. Thank you.

Sincerely,

Alyssa J
Liaison, Omnichannel Executive Office | Macy's, Inc. | Macy's, Inc.
**** **** **** * ****** ** *****
Office: ************ Fax: ************

Customer Answer
Date: 08/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. They corrected the issue 100% and I am fully satisfied.

Regards,

***** ******
Initial Complaint
Date:08/19/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couch back on july 28th. It was supposed to be delivered 8/8/22. I never received it, never received a call that it wasn't being delivered. I called macy's and they rescheduled delivery for today 8/18/22 but when I called because my couch wasn't here during the delivery time frame, I was told that they weren't delivering it again and they don't know why. So again, I received no call or update as to when it would be delivered. I paid extra for delivery and still don't have my couch, a date or any information as to where my couch is. I was on the phone for an hr today on hold and was told that i would get a call back this morning to schedule a delivery date but never received a call back. I would like to know what is going on and why I have been on the phone on and off with this company multiple times and no one has been able to tell me what is going on with my delivery and why I am not getting an updated delivery date.
Customer Answer
Date: 08/26/2022
Problem:
I ordered two couches back in July which were supposed to be delivered on 8/8/22. Only one of the two couches was delivered. Since that date. I have been going back and forth almost every day trying to get Macy's to deliver my couch. Two days they were supposed to deliver my couch and both times they never showed up. They are no supposed to come tomorrow 8/26/2022 and I requested morning since I would be out of town for the weekend and I just received a notice that they won't be able to deliver until the end of the day and that's if they actually show this time. Next time they are now telling me they can deliver my couch isn't until mid september now. I paid extra for delivery which actually only incldes them putting the box in your house and I stil don't have my couch.

Desired Outcome:
Delivery; Contact by the business; Billing adjustment
Business Response
Date: 09/08/2022
We have been in receipt of BBB ID ******** regarding delivery for this customer. Delivery has now been completed. A previous price adjustment has been completed. We have reached out to the customer regarding the delivery. We are closing the issue.
Customer Answer
Date: 09/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:08/19/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online order of an outdoor chair on Bloomingdale’s online. The tracking status said it was delivered and left at my front door, but I never received the package. I checked my front door and the neighborhood, still haven’t found it. So I called customer service asking for a re-shipment. The customer service told me on the phone that they will re-ship the package. But a few days later, I received an email from Bloomingdale’s saying that due to previous excessive claims of lost package, they denied my request of re-shipment. This is not true because I haven’t made online order from Bloomingdale’s for years, how can I make excessive claims of lost package? They did nothing to solve my problem and wrongly claim that I have done something I have never done. They are also not transparent about their decision as they never showed me what exactly are the claims I made previously that made them deny my re-shipment.
Business Response
Date: 08/22/2022
We are in receipt of BBB Complaint # ********. We have communicated with the referenced customer and have resolved the matter involving the refund for the item in Bloomingdale’s order number 604913307. (Refund detail attached). Based on this, we consider the matter closed satisfactorily. Thank you

Customer Answer
Date: 08/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****

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