Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Macy's

  9111 Duke Blvd. Mason, OH 45040-8999

• 

  Macy's

  2300 E Lincoln Highway Langhorne, PA 19047

• 

  Macy's

  2300 EAST LINCOLN HIGHWAY LANGHORNE, PA 19047

• 

  Macy's

  2600 Riverchase Galleria Birmingham, AL 35244

• 

  Macy's

  4000 Fiesta Mall Mesa, AZ 85202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I recently placed my first order on Bloomingdale’s (order #*********), however even though marked delivered it wasn’t here. I later checked in with my neighbors they had nothing and was told to wait for a few days, after the weekend still nothing so I contacted customer service. I was told I would receive a refund but later got an email saying my refund was denied, because there has been other causes of missing delivery in my address but it was my first order, I email customer service and they told me to contact customer service by phone, in which I did and was told again I would receive a refund but there was nothing. I have purchased things from Bloomingdale’s in stores but this was my first time doing business with them online, which was super frustrating.    

  Business Response

  Date: 05/23/2022

  Dear *** *****,

  
  We are in receipt of Better Business Bureau Complaint ID ********. We have contacted ***** ****** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed.

  
  Thank you.

  Customer Answer

  Date: 05/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:05/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 10th 2022, and paid for expedited shipping to make sure it got delivered right away. Items delivery date per the expedited shipping was for that Monday March 14th. On March 13th while going through my emails, i got a notification that items were delivered on March 12, however nothing was delivered to the house. I called your customer service dept to inform them of this, they first they told me they see the same thing. when I informed them that nothing came, they told me to wait till March 14th and see if it gets delivered and it wasn't. i called back to let them know i still didn't received the items, they offered to process a refund, which i was ok with. weeks went buy and when i called i was told only 2 items are being refunded after i was clearly told they would process a full refund with what i paid for the express shipping. They picked two random items from my order and refunded that and now i"m stuck with a bill for items that i did not receive, which is unacceptable. ORDER 1 - order #********* - $1,830.84 / ORDER 2 - order #********* - $1,769.98

  Business Response

  Date: 05/20/2022

  We are in receipt of Better Business Bureau Complaint ID ********. We have contacted ******* ********* and have reviewed all matters as expressed in the complaint. Bloomingdale's has denied the customer’s request for refund due to the number of claim issues submitted against the volume of orders within the past 6 months is above our threshold. We have advised the customer to take the proper action to prevent future issues with delivery.  we believe are actions are more than equitable and we consider the matter closed.

• Initial Complaint

  Date:05/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022 I contacted Macy to report my credit card lost. I was instructed that I would be issued a new card which I did. I usually monitor my account online and log in constantly . After Macys issued the new card, a new account number was generated which resulted in a new account online. upon signing in I was provided the old account information which showed that I had a zero balance on my account which resulted in some confusion on my end. It wasn't until I attempted to make a purchase in the store and my card was declined that I decided to sign into to account to do some investigating as to why I was declined when I have available credit. Turns out my account was in pass due which wasn't reflecting when I log in until I go through an additional process to change to the new account. I contacted Macy on 04/18/22 and spoke to customer service. After an almost 1 hr. conversation, they only resolution was Macy's deleting the old account from my online profile, but no apology and a rude supervisor. I am now left with a late payment report on my credit report due to an error that Macy's is refusing to take accountability for. I have been a customer for years, but after this experience I will take my business elsewhere. Hopefully I can get this resolved and removed from my credit report.

  Business Response

  Date: 05/26/2022

  05/26/2022

  ***** ********
  ********************
  
  
  RE: Better Business Bureau Complaint Number ********
          Macy’s account ending ****
  
  Dear ***** ********:  
  
  We are in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Macy’s Executive Office.  As a representative of the Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
  
  As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided.  It appears that we fell short of our goal to provide you excellent customer service and we thank you for bringing this matter to our attention.
  
  When two or more consecutive payments are missed, an account is reported as delinquent to the credit reporting agencies.  Our records show we did not receive payments on the above referenced account to satisfy the required minimum payments due for the payment due dates of April 13, 2022, and May 13, 2022. 
  
  Our review of your account found it is registered for paper statements to be mailed to the address of record you provided on your account; the paper billing statements were not returned to us as undeliverable by the United States Postal Service. 
  
  While we understand circumstances may arise which prevent a customer from making a timely payment, it is not DSNB’s policy to remove any delinquency from your credit report, unless it occurred as a result of a bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  We are unable to change the information reported to the credit reporting agencies for the missed payments with the payment due dates of April 13, 2022, and May 13, 2022. 
  
  On May 25, 2022, because you disagree with the information we reported, we requested the reporting agencies to add a note to your credit report stating the information is “disputed by the consumer.”  Should you wish to have the “disputed by consumer” note removed from your credit report, it will be necessary for you to contact us at the address listed above.
   
  Thank you for bringing this matter to our attention and giving us the opportunity to respond.  Your business is important to us as well as appreciated.   If I may be of assistance on another matter, please do not hesitate to contact me at the telephone number below.
  
  Sincerely,
  
  Mande L. W******
  Macy's Executive Office
  ###-###-#### 
  Direct line: ###-###-####
  
  
  cc:  Better Business Bureau 
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/26/2022

  Better Business Bureau:
  
  I believe Macys failed to take responsibility is providing incorrect information on my online account that contributed to confusion in when payments were due. I also do not receive my statements by mail since I do all my bill paying online, and have been for years. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2018 I purchased a dinette set from Macy's and was encouraged by the salesperson to purchase the ultimate plan warranty for $334.00, which basically covers everything including pet damage and stains with a stated no reporting time frame. We noticed table peeling around the holidays as well as some stains on the chairs and put in a claim for it in early February. A tech came to take pictures and assured us the issues should not be happening but the warranty company denied the claim stating that the issues reported were not covered. I placed a dispute and was again denied the claim stating "Per the terms and conditions of the warranty, you must perform maintenance, minor adjustments and periodic inspections as explained in the product manufacturer’s owner’s manual. Should your covered product become damaged, you are to take the necessary steps to protect your product against any further stain or damage. A gradual buildup of stains and accumulation of damages is not covered. Please refer to the terms and conditions of the warranty for more information" This makes no sense because there is no buildup and there was no maintenance to do and I could not protect against further damage. Eventually I called and spoke with a supervisor but was rudely told that I didn't take care of the table or place the claim as stated in the policy. The table is defective and chair stains are not a gradual buildup. Based on what my plan states they are covered by the protection plan I paid for and this company is just looking for an excuse not to pay on the claim. I also placed a call to Macy's and was told by the rep that she would contact them and get back to me and am now day 2 into waiting for a 1 to 2 hour callback. The table should be replaced and the chairs cleaned or replaced. If the warranty won't make it right Macy's should as I was sold nothing less than a fraudulent warranty by Macy's and have realized that even more based on the complaints against them I have seen.

  Business Response

  Date: 05/24/2022

  
  
  May 24, 2022
  
  
  Dear **** *****,
  
  We are in receipt of complaint ID # ******** filed by customer, ******** *****. The customer was denied on her claim by WorryNoMore due to accumulation which was an exclusion on their contract. We contacted the customer and offered to refund the WorryNoMore fees along with an additional monetary discount on her furniture which she accepted. At this time, Macy's will consider this matter closed.
  
  Thank You,
  
  Sincerely,
  Macy's Executive Office
  
  
  

  Customer Answer

  Date: 05/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:05/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set from Macy's on 3/14/22 for delivery on 5/3. Our delivery never came, and when we called customer service they told us we had approved a later date. Neither me or my boyfriend had spoken to them. On the 2nd delivery (5/12), the bed was damaged, and the delivery drivers advised us not to take any of the piece because the bed was on backorder and not due in until at least August, and Macy’s policy is that if we accepted the other pieces and could not get the bed in, we were stuck with the pieces we accepted. When we explained to customer service the agent screamed at us that we had to accept the other pieces. She told us the managers were all in a meeting and could not be reached. We called back, and got in touch with a manager immediately. Our third delivery date was supposed to be 5/18, but we received a message the day before that the delivery was cancelled as they had not gotten to “inspect the merchandise yet”. When we called to get more information, they told us that it was in fact still scheduled for tomorrow. While my boyfriend was on the phone with customer service, I got a call from the warehouse with a new delivery date of 5/21. Both employees insisted their date was correct. While on the phone, we also checked the status of our refund, as we had been promised delivery fee + $100 after the first failed delivery and an additional $100 the second time. The customer service rep said no refund is coming. I reached out on ******* to see which was the correct delivery, and was told 5/21. We were also given confirmation that a $212 check was in the mail, and another $141 would be issued. Today (5/19) , we received information that our 5/21 delivery was cancelled, because the product "is not in the warehouse." We were told delivery could happen on 5/23 "because the furniture is already in the warehouse" and given an additional $53 refund. The agent could not clarify which statement is true. We would like our furniture and promised refunds ASAP.

  Customer Answer

  Date: 05/25/2022

  I wanted to email and provide an update to this case. Delivery drivers came today, and in the box that was marked as containing our headboard was instead a footboard of a complete different style and size than our bedroom set. The drivers advised us again to not accept any product due to backorders of certain pieces, and to take pictures of the incorrect product for verification, which are included below. A warehouse manager named Anna called us a few hours later to inform us that they will process the returned items the following morning (5/25) and she will contact us again then. This would be our 5th failed delivery, and we do not yet have a date for our next delivery attempt.

   

  Business Response

  Date: 06/15/2022

  I am in receipt of complaint ******** filed by ****** *******. I have sent the customer a resolution to their missing refund to resolve their complaint. Also, I do show that the merchandise has been delivered at this time. Based on this information Macy’s considers this complaint to be resolved. The customer has my direct contact information should they need further assistance. 

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ********** I placed an order 5/1. I returned one of the comforter sets in store and already got the refund for that one. I returned the 2nd comforter set by mail and I am still waiting on that refund. I got an email from Macy's stating that the return was received. I'm just wondering where my money is at.

  Business Response

  Date: 05/25/2022

  Dear *** *****,
  
  We are in receipt of BBB complaint number ********. After reviewing the order it appears that the refunds have been processed. I have informed the customer of this information and will remain available should anything further be needed. Based on this we are considering this matter closed. Thank you. 

  Regards,

  Theresa S.           
  Liaison, Omnichannel Executive Office | Macy's, Inc.
  9111 DUKE BLVD | MASON, OH 45040
  Office: ###-###-####

  Customer Answer

  Date: 05/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From order #**********, I have returned 3 items in one box, only 1 item was refunded. I have contacted Macys via email over 5 times without a resolution the *********** were returned in the same box was: *** ************* ******** Gold-tone crystal bracelet and ******* **** Gold-tone pave & colored Halo Bangle bracelet. The return window is now closed however these were ALL returned together and Macys keeps asking me to track these - they need to use the return information for the returned birkenston sandals & locate these items. It seems an employee either missed them or they have a theft problem. emailed macys on 4/29/22, 4/10/22 and many other times asking for a refund - emails from **********************

  Business Response

  Date: 05/23/2022

  We are in receipt of BBB Complaint # ********.  We have communicated with the customer and have issued credit for the returned items as expressed in the complaint. Details of the communication sent  to the customer are attached. Thank you.

  05/23/2022

  Hello *** ******,
  We are in receipt of your complaint forwarded to our office from the Better Business Bureau regarding your refund for the return of the Bracelets in order number **********.
  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns. 
  Thank you for taking time to bring your concern. to our attention. 
  Please be assured that Macy’s customer service standards require that all customers be afforded the highest level of courtesy and professionalism possible.  Our goal is to provide every customer with top quality merchandise and service so that we may offer our customers the most pleasurable online shopping experience available. 
  In reviewing order number ********** records show that your refunds for the return of *** ************* ******** Gold Tone Bracelet and the ******* **** Gold Tone Halo Bangle Bracelet were processed May 7th. The credit has posted your Macy’s account.
  Please accept our apology for the delay in addressing the problem.
  We thank you for your patience and for being a valued Macy’s customer. Should you have any further questions please contact me.
  Sincerely,
  William A*****
  Macy’s Executive Office
  ###-###-####
  

  
  

• Initial Complaint

  Date:05/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid off balance owed on my April statement. 2300 posted to my account on 4/16 and .49 posted to account on 4/29 remaining balance. Yet this company went and billed me an interest charge of 35.54 on 4/25 when I had a zero balance. If someone pays off a bill in full, they should not be able to come back and charge someone interest on a zero balance and based it off previous bill that was paid off on time.

  Business Response

  Date: 06/07/2022

  June 7, 2022
  
  ***** ******
  **** ***** ****** **
  ***** ******* ** *****
  
  RE: Better Business Bureau complaint #********
  Macy’s store account ending in ****
  
  On Behalf of Department Stores National Bank:
  
  Contact Date with Customer: May 25, 2022
  
  Complaint Summary: The customer sent in a complaint and stated she paid off the balance owed on the
  April statement, $2300.00 posted to the account on 4.16 and $0.49 was posted to the remaining account
  balance on 4.29. Yet this company went and billed me an interest charge of $35.54 on 4.25 when I had a
  zero balance. If someone pays off a bill in full, they should not be able to come back and charge someone
  interest on a zero balance from a previous bill that was timely paid off
  
  Resolution: This is a verbal response to the customer and the Better Business Bureau. I made an outbound
  call to telephone number ###-###-#### on 5.25 and spoke to the primary card holder. I stated to the
  customer the interest charge of $35.54 was reversed on 4.26.22 per her desired settlement request.
  Additionally, I explained to the customer that she was charged interest because she carried a balance over
  from the previous month and stated she can also review the explanation as to why there was an interest
  charge in each monthly statement that she receives
  
  
  
  David M*****
  Macy's Executive Office
  ###-###-####
  ###-###-####
  
  cc: BBB
  

  Customer Answer

  Date: 06/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:05/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 7, 2021 for $882.14 - On this date, my store credit card was declined repeatedly at the register, and Macy's associates had to call customer support to verify it was my card. The transaction was still declined by the associate on the phone. After several attempts, time had passed and now the store was closed. Macy's in store associate informed they could not complete the transaction because it was declined, and it was after store hours and the registers will be closing down in seconds. They were very apologetic and advised we come back tomorrow to make the purchase. Before leaving, we confirmed with the in-store associate that we will not be charged for this purchase, they assured us we would not as it was declined. The next morning, the new purchase was done with a different payment source. One month later, I received a billing statement for $882.14 that was initially declined on my Macy's store card. I reached out to Macy's about the discrepancy on Jan 21, 2022. They launched an internal investigation. I received a notice dated Feb 16th that the investigation was complete, and they are not able to credit my account due to my card being present at time of transaction. Yes - my card was present, however, the transaction was declined, and we did not receive any merchandise. The agent I spoke with when reporting the case made mention the investigation would include camera review, etc, but I'm certain due diligence was not done, as I was still billed for a purchase that was declined and advise to try the next day to complete. I'm unable to find my full account number, but here is the information I have. However, my name and address the same as my Macy's account information. Macy's Account #: Ending in ***** Here is the Case #: *************

  Business Response

  Date: 06/08/2022

  June 8, 2022
  
  
  ******* *******
  *** * * ******* ******
  *** ******** ** *****
  
  RE: Better Business Bureau complaint #********
  Macy’s account ending in ****
  
  On Behalf of Department Stores National Bank:
  
  Contact Date with Customer: June 3, 2022
  
  Complaint Summary: The customer sent in a complaint and stated when she was attempting to make
  multiple purchases in the amount of $882.14 at the ******* May’s store on December 7, 2021, the
  purchases were declined, and she did not receive the items she was attempting to purchase. The customer
  claims the store clerk confirmed the purchases were declined and would not be charged to her Macy’s
  account. The customer also stated she received a billing statement a month later showing she had been
  charged for the declined purchase in the amount of $882.14. The customer claims on January 21, 2022,
  she filed a billing dispute (case ID *************) for $882.14 with Macy’s as she did not receive any
  purchased items on December 7, 2021. The customer claims the billing dispute was resolved in Macy’s
  favor and was informed by Macy’s customer service representative that her credit card was swiped, at the
  time of the transaction. and the items were charged to her Macy’s account. The customer disagrees with
  Macy’s dispute resolution and requested her concern to be re-valuated and the account to be credited for
  $882.14, the disputed amount.
  
  Resolution: I called the customer on June 3, 2022 and spoke to the primary card holder. I apologized to
  the customer. I informed the customer during our review of her account concerns we identified an error
  occurred during the authorization process for $882.14 purchases on December 7, 2022. I explained that
  feedback was submitted to the responsible representatives that caused the error during the authorization
  process. I stated as this error occurred, we have removed a total of $62.11 in interest charges that were
  assessed on the account and submitted a request to have the $882.14 credited back to her account. I
  informed the customer the interest charges will reflect as a credit on her account within 24 hours and the
  credit of $882.14 will show credited to her account within ten (10) business days. I informed the customer
  I will continue to monitor account for the $882.14 credit and will contact the customer once credit is
  showing on the account. The customer was satisfied with this resolution.
  
  Sincerely,
  
  Joseph G***
  Macy's Executive Office
  ###-###-####
  ###-###-####
  
  
  
  
  cc: BBB
  

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase (January 1, 2022) and I returned all 3 items to the Macy's location in ****** **** ***** **. 2 out of 3 items were refunded. The 3rd item I am being held responsible for as the item cannot be found in the system. The credit amount is $22.50 and I don't feel I should be held responsible for an item I do not have.

  Business Response

  Date: 05/19/2022

  Dear *** *****,

  We are in receipt of BBB complaint #******** for **** ***** *****. We have spoken to the referenced customer and have resolved all matter as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.