ComplaintsforRed Roof Inns, Inc.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Horrible is an understatement!!!! Room had roaches on the wall, bed, bathroom ceiling…everywhere! There was also a bottle cap and stains on the comforter. I ended up leaving and booking elsewhere. I called guest services to get a refund and of course they sent a BS response about there issues being that they are remodeling. STAY AWAY!!!! Go to **** ******* across the Highway for a little bit more.

  Business response

  01/06/2022

  Hi,

   

  According to our records, your concerns have been documented and a response was sent by management staff on 1/06/22. See below. Have you had the opportunity to follow up with the 3rd Party booking source to resolve the billing component of this issue ? 
  

  *********** ******* ** *** * *** **** *** *** ******* * ********* ********* **** ********
  
  Thank you for taking the time to tell us about your experience at the *** **** *** *** ******* ******** ********t. I am saddened to hear that you experienced some issues during your stay with us. Please accept our sincerest apologies.
  
  I can assure you that corrective measures are in progress to ensure a similar situation does not occur in the future. At the moment, we have begun remodeling to better serve you and our community. We intend to have your confidence in our abilities to prevent similar problems. Please know that we value you as our guest and appreciate your business. Again, thank you for sharing your concerns, and I hope you will allow us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
  
  ********** ****** **** ** ******* ******* *** **** *** * *** ******* ******** ********* ***** **** ***** ***** *********

• Initial Complaint

  12/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Location: *** **** **** **** * ** ********** **** ***** ****** ** *****  Red Roof Inn customer services stated their system is sending my refunds for two $25 security deposits and $61.02 for a cancelled night in 2-3 business days but it's not. I have called twice and the front desk repeat verbatim what he first stated to me. Being told the refund will be deposited in 48 hours 3 times in row, I asked him if he could put in a ticket or escalate my issue but he just kept repeating the same script until I ended the call. To this date, the 111.02 has not been credited back to me and due this unethical, negligent business practice Red Roof Inn I feel I have no choice but to put in a BBB complaint. 1st non-refunded Security Deposit) **** ****** **** * ******* ******* ********** I booked three nights from 12/14 - 12/17 for $143.11 (taxes included) and the $25 security deposit to equal $168. The initial room the front desk sent me to wouldn't open so they sent me to an identical room upstairs room #236. (it was missing a microwave). I paid 3 more nights in the same room before checking out 12-20 6am. The front desk guy said my deposit would go back to my debit card in 2-3 days. That refund has still not come back to me. I left the room spotless as I mostly at work the whole stay. 2nd non-refunded security deposit) 12/20, check in time after 6pm. **** ***** * **** *** *** ***** ****** ** ********* ************* ******* *************** Red Roof stated I needed to pay another $25 security deposit separately because it was a new room. I paid it, not refunded. 3rd non-refunded single night) I was told if I checked out before 11:00 on the 26th, I would be refunded the 61.02 dollars I previously paid to stay in room 209 on the 27th. I checked out at 10am. The front desk guy said he confirmed I would be getting refunded for all three transactions to my ****** ********* **** ***** ****. --My Truist Bank statement pdf attached shows the 111.02 has been not refunded

  Business response

  01/03/2022

  ******* ** **** ****** ** ******** ***** ***** *********
  
  Thank you for your interest in Red Roof. We appreciate that you have taken the time to share your experience at the Red Roof Inn Plano. Please know that we value you as our guest and appreciate your business.
  
  Your comments have been documented and have been forwarded to the management staff at the Red Roof Inn Plano for review. You can expect to be contacted within the next 48 hours.
  
  Should you have any other questions or concerns, please contact us by ***** ** *************** ** ** ***** ** ************. Our hours of operation are Monday – Saturday 8:00 AM – 8:00 PM and Sunday 10:00 AM – 7:00 PM ET.
  
  Thank you,
  
  Red Roof Guest Relations

  Customer response

  01/03/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I Stayed at Red Roof Inn in Willowbrook IL on December 3rd and 4th with my husband and our 2 daughters which are special needs. During our stay there was two major incidents that happened. On December 3rd 2 rooms down from us a wife caught her husband cheating and they argued and fought for a good hour. Wife was screaming in and out of the room which had my girls scared. Second incident was Dec 4th early morning. Loud screaming and banging from floor above us. A man was attacking the maid because his stuff was removed from the room. That man tossed the maids cleaning cart off the 3rd floor balcony. This was all over drugs that where left in the room after the man checked out. As this crazy incident was going on my kids were in fear because they saw this said man with a gun. We grabbed our belonging and tried getting out of there as fast as possible. My younger daughter was crying and screaming and was just running to get away from the situation. They are in fear of staying at any other hotel or motel now and continue to talk about this. I requested a refund from this motel and got denied a refund. They sent an apology that I don't except. Not only do I have the safety concerns I have health concerns as well. Black mold and pealing paint on bathroom ceiling. Filthy mattresses that looked like blood stains.

  Business response

  12/16/2021

  Hi,

  According to our records, a case has been filed on your behalf. I've included the email response sent by management staff below. At this time, we are unable to provide any other resolution to the issue. The case is now considered to be closed.

  On Wed, Dec 15, 2021 at 7:05 AM 
  December 15, 2021
  Record ID 12402887
  
  
  Hello ****** ********,
  
  Thank you for your additional comments regarding the RRI167 - Red Roof PLUS+ Chicago - Willowbrook.
  
  We are disappointed that the handling of your situation has not been to your satisfaction.
  
  Occasionally, we are unable to resolve a situation as a customer has requested. After reviewing your case, we regret to inform you that this appears to be one of those instances. 
  
  
  We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year.
  
  Please know that we value your patronage and appreciate you making us aware of the situation once again.
  
  Sincerely,
  
  Nick K****
  Franchise Operations Director
  Red Roof
  **** ** ******* ****** *** *** ************ ** *****

   

   

   

  If you require further assistance, please contact the location at 630-323-8811.  

   

  Thank you,

  Jason
  Guest Relations

• Initial Complaint

  12/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had made reservation for two rooms for two nights at the Willersburg store **** *********** ******** the reservation was for 7/30/2021 and 7/31/2021. I called the motel on 7/30/2021 I found that I needed to add a third night for one of the rooms and after talking to the General Manager it was decided it was best to completely cancel the reservation and re-reserve when we got there for 2 for one room and three (8/01/2021) for the second room. Once I got to the location (before 4pm) we registered with the GM like we had talked, however the first reservation was not cancelled and I was charged ($280.82 extra) for it at fault of the general manager. I called Red Roof Inn Customer Service and did not get to talk to someone and left my number for callback and never received a callback. I emailed them and they had the GM of Willersburg call me and he said that he got his money and it wasn't his problem.

  Business response

  12/10/2021

  Hi,

   

  According to our records , a case had been filed on your behalf. I've included the GM's response below.

  Have you had the opportunity to contact the 3rd Party Booking source about the prepaid reservation that you are referencing? According to our system, this was reservation was not billed by the hotel. 

  *********** ******* ** *** * *** **** *** ********** * ************
  

  Dear H***** ******, Thank you for taking the time to tell us about your experience at the RED ROOF INN PORTSMOUTH - WHEELERSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologizes I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, PETE PATEL GM Red Roof Inn - . *****************  

  ********   ***** ***** *********  

  Customer response

  12/13/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: 
  
  Regards,
  ****** ******

• Initial Complaint

  12/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Email below explaining all details and the response email below as well.. We are disgusted and feel gross… no family should ever bring their kids to a Red Roof Inn Drug dealers, denied towels, no toilet paper you have to buy your own, no one cleans your room, rubbish isn’t taken out and they charge $102 a night for this service.. We would like a refund of our full stay about $640….

  Business response

  12/07/2021

  Hi,

   

  Thank you for your additional comments. Your case has been updated. We've reached out to management staff for review of the case . You should expect to be contacted shortly.

   

  ******** ***** ***** *********

  Customer response

  12/07/2021

  [** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: 
  
  Regards,
  
  J***** ******

• Initial Complaint

  12/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a mother of 7 and I was about to move in a house this past Wednesday and the day before the landlord of the property told me that he was going to give the house to someone else so I was forced to look for a hotel that would accept me and my family. Before I came to Red Roof Inn I called them to let them know how many people would be staying at that I needed a 2 bed room they said that would be fine, so I placed a reservation online to get sometime on your property until we find a house to go to, only want to be here for two-three weeks because I just found a house but at the moment they are still working on the property and when it’s ready I would leave the property. So tonight Sunday, December 5, 2021 I sent my two oldest daughters down stairs to ask for some towels so we could take a bath because the housekeepers only gave us two bathing and drying off towels. We ask for extra towels every night, so my daughters came back upstairs and said that the man said we have to bring him our old towels. I decided to go downstairs with them this time. When we arrived downstairs he was attending to another customer so I proceeded to wait. Once the representative was done, I stated “So you wanted my girls to bring back the towels”, so once he saw the towels that my oldest daughter was holding he asked what room was I staying in and how many people, I stated that it was my seven children and myself as well as my husband. The representative then stated “That’s too many people and that we would have to check out”. So I began to speak and let him know that I called before coming to this property they told me it would be okay, and that the other managers have seen my kids come in the hotel property, go to the pool and etc. No one has bothered us or said anything about us being here. He stated that he would tell the manager/supervisor in the morning about me needing to check out. I can’t go to a shelter because of how many kids I have as well as any other family. This is not ok

  Business response

  12/07/2021

  Hi,

   

  According to our records, a case was filed on your behalf. I've included a copy of the response from management staff below. At this time we are unable to offer any other resolution and the case is now considered to be closed. 

   

  ******** ** **** ****** ** ********
  
  
  
  
  ***** **** ******
  
  
  
  Thank you for your additional comments regarding the ****** * *** **** *** ******* * **********
  
  
  
  We are disappointed that the handling of your situation has not been to your satisfaction.
  
  
  
  Occasionally, we are unable to resolve a situation as a customer has requested. After reviewing your case, we regret to inform you that this appears to be one of those instances.
  
  
  
  
  
  We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year.
  
  
  
  Please know that we value your patronage and appreciate you making us aware of the situation once again.
  
  
  
  Sincerely,
  
  
  
  ******** ************* ********* ********** ******** *** **** **** ** ******* ****** *** *** ************ ** ***** ******** ***** ***** *********

  Customer response

  12/07/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: the property put me and my seven children out in the cold and rain with nowhere to go and no money, while this property has all types of drug activities going on at this property, prostitution, not only that we were there and a man was literally beating on a woman on the outside of the property and on the inside and they do nothing about that but a family that’s trying to survive because no shelters will take us because I have a big family, we wasn’t making no noise or anything we got put out because a gay black manager was upset over the fact I had multiple towels and stated that we would have to leave because it’s too many of us and he made good on his word by putting us out. They knew how many people were there and to take my money and not even give it back when I paid for a week and got pit out in three days is unacceptable but they allow all types of criminal activities to go on at that property even the security/police officer plays a blind eye to what’s going. I will be calling the Houston news channel and reporting them since you guys won’t do anything and you guys as well.

  
  
  ******** ******* *****

  Business response

  12/12/2021

  Record ID 1*******
  
  
  
  
  ***** **** ******
  
  
  Thank you for your additional comments regarding the ****** * *** **** *** ******* * **********
  
  
  We are disappointed that the handling of your situation has not been to your satisfaction.
  
  
  
  Occasionally, we are unable to resolve a situation as a customer has requested. After reviewing your case, we regret to inform you that this appears to be one of those instances. There is nothing more that we are going to be able to do to assist you. The number of individuals (9) in one room is a fire hazard and this is why the property told you they could no longer rent to you. You would need to continue to work with the property going forward. They can be reached at:

  *** **** *** ******* * ********* **** **** *** ******* ******* ***** ******** ** ***** ** ************ ** ******* **** ******** **** ***** **** **** ** **** *** *** *********** ******** ** ******* *** ******* ** *** ******** *** ************** ** ***** **** *** ************ ** ******** ** ********* ***** ***** ****** **** **** ** ***** **** ********* *** ********** *** ****** ** ***** ** *** ********* **** ****** ********** ******** ************* ********* ********** ******** *** **** **** ** ******* ****** *** *** ************ ** *****

• Initial Complaint

  12/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was suppose to stay at hometown studios in Durham nc and they took my money before I was even suppose to check in then had the nerve to have no room available and now they dont want to give me my refund and the general manager is not doing anything about it

  Business response

  12/03/2021

  Hi,

   

  According to our records a case had been filed on your behalf. I've included the response from management staff below. At this time, we are unable to provide any other resolution. The case is considered to be closed.

   

  ******** ** **** ****** ** ******** ***** ******* ******* ***** *** *** **** ********** ******** ********* *** ******* * ********* ******* ******* * ******* ** *** ************ **** *** ******** ** **** ********* *** *** **** ** **** ************* ************* ** *** ****** ** ******* * ********* ** * ******** *** ********** ***** ********* **** ***** ** ****** ** ****** *** **** **** ******* ** ** *** ** ***** ********** ** ******* **** ******** **** ***** **** **** ** **** *** *** *********** ******** ** ******* *** ******* ** *** ******** *** ************** ** ***** **** *** ************ ** ******** ** ********* ***** ***** ****** **** **** ** ***** **** ********* *** ********** *** ****** ** ***** ** *** ********* **** ****** ********** **** **** ******** ******* * ********* ******* *** **** **** ** ******* ****** *** *** ************ ** ***** ***** **** ***** ***** *********

• Initial Complaint

  11/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 10/19/21 I made a reservation through *****, a third party website for a room. I confirmed the reservation with my debit card. On 10/20/21 I received an email from the property stating that my reservation had been cancelled because my debit card was declined for payment. I called the property to find out why my reservation was cancelled and that was the first I was told that my card would be charge immediately. I verified that the rooms were cancelled. I was then charged 367.00 for the cancellation that the property cancelled. When I booked the reservation I was not informed that I would be charged immediately. I did not cancel the property did so I do not feel that I should be charged for this.

  Business response

  11/24/2021

  Hi,

  According to our records , you had previously contacted our Guest Relations Department about this matter. Unfortunately, we are unable to offer a refund as we do not handle any billing in our department. As a goodwill gesture , we previously offered a VIP PASS which would entitle you to a free night stay. ( See below for original communication.) If you would like to accept this VIP PASS , please verify your mailing address.
  

  October 28, 2021 Record ID 11999979 Hello ******** *********, Thank you for contacting us about your experience. Per your request, we have researched this matter with RRI422 - Red Roof Inn Chattanooga - Lookout Mountain. We sincerely apologize for the issues you reported with your bill from the location. We are disappointed to learn that Red Roof fell short of our goals in this instance and appreciate that you have taken the time to share your concerns with us. We can assure you that corrective measures are being taken regarding this situation. Please know that we value you as our guest and appreciate your business. As a token of our appreciation, we would like to send you a free night certificate in the name of the registered guest. The certificate would be redeemable for one free night stay at the property of your choice and would expire one year from the date of issue. You would receive the certificate within 7-10 days of your acceptance of this offer. What is the best address to which we can send your certificate? Please reply to accept within 15 days of the date of this letter. Thank you again for bringing this to our attention. Red Roof takes pride in providing superior service, and feedback like yours helps us take steps to prevent similar problems in the future. We hope you will give us the opportunity to better serve you at Red Roof Inn the next time your travel plans require lodging. Regards, Jason M**** | Supervisor Jennifer H***** | Supervisor Guest Relations

   

   

   

  Thank you,

  Jason
  Guest Relations

  
  

• Initial Complaint

  11/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I’m august 24 we can for Detroit for a wedding and the red roof in that we was in was filthy!!!!!!!!! It’s was blood in the toilet and hair all in the bed. The didn’t change our room and my wife and I had to buy our own cleaning supplies to clean the room. They gave me a vip pass for 1 free night and the pass don’t work it’s very miss leading. The pass states that it can be you at any red roof inn but you can’t use it on special events. I’m in Michigan now nov 13 and 2 red roofs in say they don’t except that. How are you going to give me something that you can’t use in your establishments!!!! They should of gave me my money back

  Business response

  11/15/2021

  ****** ** ******** ***** ****** *******

  Thank you for your additional comments regarding the ****** * *** **** *** ******* - Troy. We are disappointed that the handling of your situation has not been to your satisfaction. Occasionally, we are unable to resolve a situation as a customer has requested. After reviewing your case, we regret to inform you that this appears to be one of those instances. We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year. Please know that we value your patronage and appreciate you making us aware of the situation once again.

  ********** **** ***** ********* ********** ******** *** **** **** ** ******* ****** *** *** ************ ** *****

  Customer response

  11/15/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ******

  because your vip pass don’t work!!!!!! And now j want my money!!! You should of did this from the very beginning instead of giving me a faulty vip pass that don’t work!!!! Your false advertise in your vip pass said that I can use it any red roof inn and I can use it on weekends as well! The only time where I can’t use it is if there’s a special event that’s the only time I can’t use use it. Your rep iver the phone said that it’s up the location to decide if they want to take it!!!!! That’s **** *****!!your Madison heights and warren location in Detroit denied my request!!! The front clerk said we don’t accept those!!!!!!! Again I ask what’s the point of giving me a filth pass that does not work?! I just want my money back that’s all and I will never do business wi to you again 

  Business response

  11/15/2021

  *** *******

   

  As previously communicated we cannot assist you any further. If you would like to use your pass please call our reservations department at ************** in advance.  They will check the availability at the property you are looking to stay at and book the reservation for you; please mention to them that you have a VIP pass that you would like to use.  If you are seeking any further compensation you would need to reach out to the property directly at:

   

  *** **** *** ******* * **** **** ********* ***** ***** ** ***** ** ************ ***** ****  ***** *********

  Customer response

  11/16/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: 
  
  ******** ****** ******

  2 of your location told me in my face that they don’t accept them!!!!!!! That is my issues!!!! Why gave me something that I can’t use?!!!! That’s why I’m so piss meaning that I have to pay out of pocket and that’s not right!!!!!!! It’s not my fault it’s your guys fault!!!! The clerk at the Madison hts location told me in my face we don’t accept it here you have to pay out of pocket!!!!! That is my issue!!!!!!! You rep I over the phone lied about it saying you can’t use it on weekends. You vip pass don’t say that it says you can use it at any red roof inn!!! So right now I have people that work for you company that lied!!!!! 

  Business response

  11/17/2021

  *** *******
  
  As previously communicated we cannot assist you any further. If you would like to use your pass please call our reservations department at ************** in advance.  They will check the availability at the property you are looking to stay at and book the reservation for you; please mention to them that you have a VIP pass that you would like to use.  If you are seeking any further compensation you would need to reach out to the property directly at:
  
  *** **** *** ******* * **** **** ********* ***** ***** ** ***** ** ************ ***** ****  ***** *********
  

  Customer response

  11/18/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ******

  How can you use a pass that was giving to you if your establishments don’t take it!!!!! I don’t where you logic at you gave me a faulty pass that they don’t take and since your establishments don’t take it I want my money back it no use for me to have something if they don’t take it. I don’t care what you have to do I want my money back! It’s you guys fault for false advertisements not mine and you all don’t won’t to leave up to your mess ups. 

• Initial Complaint

  11/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We stayed at this motel from June 27- July 1. I have never in my entire life seen such a filthy place. The bed was broken, the dresser was broken, we paid for a king size bed that we didn’t get. I took a shower at night, walked across the floor and the bottoms of my feet were black. We were there 5 nights and couldn’t even get any clean towels. We talked to the manager several times and he kept telling us tomorrow we would get a new room. That never happened. When we asked for clean towels they always said either they didn’t have any or they were in the wash. We took some pictures of the filth on the floor and walls. We paid ******* for this room. They didn’t even give us a receipt.

  Business response

  11/02/2021

  Hi,

  According to records, you've previously been in contact with Management Staff from the location. I've included a copy of the last communication that we have on record. 
  

  Dear ***** *******
  
  Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the conditions of your stay. Your security refund was deposited to card ending in **** in the amount of ****** on 7.2.21.
  
  I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
  
  Very truly yours,
  Erica H*****
  Support Manager
  ***************************

   

  Thank you,

   

  Jason
  Guest Relations

   

  Business response

  11/17/2021

  November 7, 2021
  Record ID 10726952
  Hello ***** *******
  Thank you for your additional comments regarding the HTS1030 - HomeTowne Studios Denver - Glendale/ Cherry Creek. We are disappointed that the handling of your situation has not been to your satisfaction. I would like to offer you a free night for your next stay at HTS1030 - HomeTowne Studios Denver - Glendale/ Cherry Creek. Please email me at ***************************** to book your free night stay.
  Occasionally, we are unable to resolve a situation as a customer has requested. After reviewing your case, we regret to inform you that this appears to be one of those instances.
  We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year. Please know that we value your patronage and appreciate you making us aware of the situation once again.
  Sincerely,
  Jovette W***** ******** ******* - HomeTowne Studios
  Red Roof
  **** ** ******* ****** *** *** ************ ** ***** *** *******

  Customer response

  11/18/2021

  
  Complaint: 15996227
  
  I am rejecting this response because: This is the same offer that we got on Nov. 7. I did NOT ACCEPT IT.
  
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩