ComplaintsforWithU Loans
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I opened an account in January 2024 for With U loans for $1700. I was told I could pay the loan in 5 payments. After the 5 payments were made they continued to take money out my account. I called them and then they said my loan would be paid off the following year. The snap out did not say this and I did not get terms of service until after the money was in my account. This loan has caused my account to be in the negative over $1100 every two weeks. This daily interest is ridiculous. I can't pay loan.Business response
08/27/2024
W6LS, Inc. dba WithU Loans (“WithU Loans”) is in receipt of Complaint ID ******** filed by ***** ******* regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (“TILA”). We have reached out to *** ******* and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *** ******* has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My is **** ******, I am a Disabled Veteran, in early August 2024, I had an unexpected expense, I found the withuloans website, after submitting the information they requested, I did get the loan if $500.00 dollars, the following day, since then, I have not been able to view, the account or the signed contract. I had called withuloans many a times for help, I've been given as many codes by the withuloans workers, and none of them worked!! I have no idea what's in my contract, no idea where they come up with $231.00 a month, for a $500.00 dollar loan, yes I do owe them the $500.00 dollars, If I can't view my contract, this is a very upsetting time withuloansBusiness response
08/23/2024
W6LS, Inc. dba WithU Loans (“WithU Loans”) is in receipt of complaint ID ******** filed by **** ****** regarding access to the online portal.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (“TILA”). We have reached out to *** ****** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *** ****** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Customer response
08/27/2024
Thank-you so much for all your help! I did receive an Email from Withuloans, stating that, they had received my complaint from BBB, and offered a resolve. It read: withuloans is willing to take $133.47 to close out my loan altogether, I would only have thirty days to pay this amount, or the previous loan payment would stand at $231.47. On Monday, the 26th, 2024, i paid the $133.47, to close out my loan agreement with, Withuloans, I am so relieved, Thank-you again, BBB!!Initial Complaint
08/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My issue and complaint is I'm on disability and in a current bank ruby the company scheme and targets poop people I took out from them a 600 hundred dollar loan now I owe the triple little ove 2000 for nine they did not let me know this I can't afford that amount just had two deaths in my family I have a chapter 7 bankruptcy in affect can you please help me.Business response
08/22/2024
W6LS, Inc. dba WithU Loans (“WithU Loans”) is in receipt of complaint ID ******** filed by ****** ***** regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (“TILA”). We have reached out to *** ***** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *** ***** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Initial Complaint
08/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I BORROWED 1800 DOLLARS FROM WITHU LOANS AND I HAVE ALREADY PAID 6,000 DOLLARS AND THEY ARE TELLING ME I STILL OWE THEM 600 DOLLARS THIS IS RIDICULOUS THEY HAVE MADE ME PAY BACK ALMOST FOUR TIMES THE AMOUNT BORROWED THIS IS A SCAMBusiness response
08/16/2024
W6LS, Inc. dba WithU Loans (“WithU Loans”) is in receipt of complaint ID ******** filed by ********* **** regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (“TILA”). We have reached out to *** **** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *** **** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They deposited $500.00 in my bank account without me signing any agreements. As soon as I foolishly entered my information they deposited. I did not sign anything electronically. I asked them to send me a copy of what I signed and they refused. They said there was a document with my signature. I did not sign anything. They’re taking out money from my bank account bi weekly. They told me to file a complaintBusiness response
08/16/2024
W6LS, Inc. dba WithU Loans (“WithU Loans”) is in receipt of complaint ID ******** filed by ***** ***** regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (“TILA”). We have reached out to *** ***** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *** ***** has any additional questions or concerns, she is invited to contact WithU Loans directly at *************Initial Complaint
08/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 8/1/24 I received 2 text messages claiming that "funds are on the way!". I've never consented to any funds being deposited into my bank account by the company "WithU Loans". I'm unaware as to how they've obtained my information to do so, I've attempted to contact the customer support and I keep getting transferred but no help on why or how they got any of my information. It's $900, and thankfully I am not in desperate need for any type of money that I didn't ask for. Something tells me the link sent to my phone is from scammers! Any help on how to get out of this sketchy loan company?Business response
08/05/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ******************************* regarding the cancellation of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).
The Loan Agreement is made available to customers prior to their electronically signing the Loan Agreement and before the proceeds are disbursed. We have reached out to ******************** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Initial Complaint
08/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/7/2024 I applied for a loan for ******** they gave me a loan for ******** I didnt agree to pay back the loan at Annual percent of ******% they put it in my account with out me reading the loan agreement that I would pay $ ******** at end of the term a total of $5,030.29. Plus made my payment weekly for $96.77. Which I paid $774.16 up to date i used the money because it was an emergency but I didnt get any of the terms what it was going to cost me. What can I do about this matter please help me.Business response
08/05/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ************************* regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ******************** and are working with him directly to resolve his concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, he is invited to contact WithU Loans directly at ************.Initial Complaint
07/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am getting emails about missing a payment for a loan I never requested. When I called, they refused to help me unless I gave them my full social. I did not receive money either.Business response
08/02/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ***************************** regarding a loan she states she did not request.
Please be advised,WithU Loans takes allegations of identity theft seriously and in order to prevent fraud, the applications require personal identifying information that should only be known by the applicant. All claims of fraud are thoroughly investigated, and individuals are asked to provide evidence to support their claims.
In accordance with WithU Loans fraud process, WithU Loans has initiated a fraud investigation and is reaching out to ****************** so that the matter can be reviewed further.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ***************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************ or via email at ***********************************.Customer response
08/05/2024
Complaint: ********
I am rejecting this response because:I have not been contacted. I will not call and give my social security number to a business I did not start a transaction with.
Sincerely,
*****************************Business response
08/12/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of Ms. ******** rebuttal to complaint ID ******** regarding a loan she states she did not request.
Please be advised, WithU Loans takes allegations of identity theft seriously and in order to prevent fraud, the applications require personal identifying information that should only be known by the applicant. All claims of fraud are thoroughly investigated, and individuals are asked to provide evidence to support their claims.
In accordance with WithU Loans fraud process, WithU Loans has initiated a fraud investigation and has reached out to ****************** so that the matter can be reviewed further. The Fraud investigation is pending receipt of required investigation documentation from ******************
WithU Loans trusts that the information provided is sufficient to close the complaint. If ****************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************ or via email at ***********************************.Initial Complaint
07/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They are charging way too much for a loan, I financed for a 1500-dollar loan they are charging me ******* dollars. I do not find that fairBusiness response
08/02/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ********************* regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ************ and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ************ has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Customer response
08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Withu loans say I borrowed 1000 from them. I did not borrow it. I asked where the money was sent to they said PNC BANK. I do not and never have had any type of business with them. I need this fixed .Business response
08/02/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding a loan *************************** states they did not request.
Please be advised, WithU Loans has received sufficient evidence from *************************** to conclude our fraud investigation. We have reached out to *************************** and are working with them directly to resolve their concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *************************** has any additional questions or concerns, they are invited to contact WithU Loans directly at ************.
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Customer Complaints Summary
281 total complaints in the last 3 years.
143 complaints closed in the last 12 months.