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Business Profile

Loans

WithU Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 358 total complaints in the last 3 years.
  • 134 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan of $500 on 12/18/2023 . They want a little for over $1400 for a $500 loan?? I paid over $600 already in payments, I called the business to see what I can do so I can close the account because she mentioned the sooner I paid it off the less it would be but they want me to pay another $600 to close the account. I have called twice and every time I express my concerns they act confused about the questions that Im asking. This company isnt the best to work with, I advise to just stay away from them.

    Business Response

    Date: 03/22/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to **************** and are working with her directly to resolve her concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If **************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

    Customer Answer

    Date: 03/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan online on 1.17.24, payments began on 1.19.24. The interest rate began at 54%. But when I looked at it, the interest rate is now 544%. I took out a loan for $1700, and now I owe $9229.57. I have paid $2000 so far. The payments are auto debited from my checking account at $178.82 every week.

    Business Response

    Date: 03/22/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ******************** and are working with him directly to resolve his concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, he is invited to contact WithU Loans directly at ************.

    Customer Answer

    Date: 03/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am contacting to reach out about a complaint I have for WithU loans. I sought out a loan for $1,300. I did in fact receive the loan amount. However the charges and interest are well over what should have been expected. In the final amount to be paid by me it would be over $4,000. It stated that there was financial charges of over $3,000. So far I have paid off the $1,300 loan itself. However the loan company is still continuing to charge me with interest and financial fees. I've read through the payments section and it seems that there are more than six additional payments to be made. I feel as though these additional charges are not right and feel as though the loan company is using these interests and financial fees as a scam to collect more money.

    Business Response

    Date: 03/14/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ************************* regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ****************** and are working with her directly to resolve her concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ****************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

  • Initial Complaint

    Date:03/02/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a $900.00 loan on Dec 6, 2023. I was told I would get a certain apr but when I checked the rate was much higher. I've paid over $1400.00 on a $900.00 loan. When I called to get a payout they told me I would have to pay another $800.00 to close the account, they wouldn't even let me change the due date. This company is a total scam, I advise anyone to reconsider before doing business with them.

    Business Response

    Date: 03/05/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ************************* regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ******************** and are working with him directly to resolve his concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, he is invited to contact WithU Loans directly at ************.

    Customer Answer

    Date: 03/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 17, 2024 I needed a quick loan to pay for a bill that was due before pay day. When I sign up it said my payoff amount would be $928 with interest so I agreed and I borrowed only 900 dollars. They kept pulling ****** for 3 weeks from my account and the balance never went down. . My pay off amount kept increasing and increasing. I called the company to ask them why. They told me that if I wanted to pay off the loan right away I need to pay them $1029.91. I called 2/26/24 to the company to complain and resolve my account. I already paid $518.46 in total it would make sense if I owned 381 average to pay off ****** loan. They guy on the phone told me that only $16 of my money they have taken from me went to the principal and the interest rate on it was 458%. . My blood pressure went up and I almost had a stroke. They are scamming people out there on interest rates. On a one month old loan. Is this even legal? I need to eliminate this loan from them where my full amount will be going toward the principal and not just on a 458% interest. I do not make much and this is going to send me off to an early grave. Please help.

    Business Response

    Date: 02/29/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ****************** and are working with her directly to resolve her concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ****************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off the bill and they still charged me another $222 and they wont return it

    Business Response

    Date: 03/01/2024

    W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding the amount owed to close the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA). As with all interest-bearing loans, the interest is accrued daily at the agreed rate disclosed in the Loan Agreement. The Loan Agreement is made available to customers prior to their electronically signing the Loan Agreement and before the proceeds are disbursed.
    We have reached out to ****************** and are working with her directly to resolve her concerns.
    WithU Loans trusts that the information provided is sufficient to close the complaint. If ****************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/03/23 loan of $400 taken out from WithU loan. Interest rate exceeds the standard 9%. Made several attempts at speaking to them only to be given the run around. Loan for $400 has a ******% interest rate equaling $762.72 which brings my payback amount to $1162.72. For 26 weeks of payments $44.76 I have currently paid $895 back to WithU loans. I have requested to terminate EFT payments and for customer service to resolve this matter only to get the run around. I am needing help to get this resolved.

    Business Response

    Date: 02/27/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *********************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ************ and are working with him directly to resolve his concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ************ has any additional questions or concerns, he is invited to contact WithU Loans directly at ************.

  • Initial Complaint

    Date:02/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction - October 10th, 2023 They gave me a loan worth of $1,100 and when signing the paperwork they only said I would that amount. I have now paid them more than my loan amount by double and they claim I still owe another $1,088 which make no sense completely. I have paid them $2,050 already and I am not willing to pay them a cent more.This is fraud and a complete scam.

    Business Response

    Date: 02/26/2024

    W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ***************************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA). We have reached out to ******************** and are working with him directly to resolve his concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did take a loan and own up to that. I called them in November and was told i owed ******* and my loan would be paid off with my final payment the and was advised that my loan would be paid in full for 1086 dollars that were remaining the last week of Janaury. I just spoke w them today and was informed that in order to complete my account I owed ******* and must pay ****** for 6 weeks to complete my payments. I stopped all payments on my account and contacted your company. I do not need a refund as stated I want this resolved before I have to file legal action and would appreciate your help.

    Business Response

    Date: 02/26/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *********************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ************** and are working with her directly to resolve her concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

    Customer Answer

    Date: 03/01/2024


    Complaint: ********

    I am rejecting this response because I contacted bbb after the call being told I owed more money today then I did when I called in November. I placed a stop payment with my bank as I do not understand how I owed $1089 in November and was told my account would be considered paid with the final payment the last week of ******* and now I'm being told I owe an additional 1000. I will fight this by any means as thier terms are horrible and when I'm told my final payment was ******* and now this. Not acceptable.

    Sincerely,

    ***********************

    Business Response

    Date: 03/12/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of ************* rebuttal to complaint ID ******** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth In Lending Act (TILA). We have again reached out to ************** and are working with her directly to resolve her concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If ************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

    Customer Answer

    Date: 03/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is horrible. It stalks me for payments that are well above the amount I borrowed, and will just automatically deduct from my account whenever it feels like it. I have paid back what I owe and refuse to pay any more. This has clearly been an issue for a lot of other people, seeing that BBB has a warning against WithULoans when you pull it up in the system. I am not going to pay this place any more money and expect them to both acknowledge and agree to that.

    Business Response

    Date: 02/26/2024

    W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding the terms of the Loan Agreement.

    Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to **************** and are working with her directly to resolve her concerns.

    WithU Loans trusts that the information provided is sufficient to close the complaint. If **************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.

WithU Loans is NOT a BBB Accredited Business.

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