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Find a Location

Nissan of Tulsa has 1 locations, listed below.

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    Business ProfileforNissan of Tulsa

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8190 E Skelly Dr, Tulsa, OK 74129
    BBB File Opened:
    4/11/2023
    Business Management
    • Jackie Grossman, Complaint Handler
    Contact Information

    Customer Contact

    • Jackie Grossman, Complaint Handler
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/31/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I went on 2/28/23 to get my radiator leak fixed. I sat there the time in the lobby while they had done labor, nobody ever came to me to notify me about any problems the whole time I was in the lobby. After the job was done they told me it was a problem with my transmission and that they would be contacting me soon as finding more information about the issue. Why didn’t they have the information right then I was wondering? I left but I noticed late at night I seen a dark shadow under my car from the front to the back. The next morning I seen something leaking again so I went back up to the dealership the next day, took male cousin with me to help me understand what was going on with my car because I don’t understand the terminology of what was being discussed about the parts and labor. They raised the car up and he escorted me back once we got there and they were looking for the problem, it was a small leak in a hose that the mechanic say that he placed back on my car (same hose from before, not a new one) which my cousin said to the mechanic that the leak had to be coming from the hose blowing back down on all parts of the bottom of the car that made it appear that my whole car was leaking under, which my car was never leaking like this until after they fixed my radiator. My cousin asked had they come to notify me about any other problems but nobody ever discussed an issue with me until after the repairs was done for the radiator. When my cousin asked the mechanic why didn’t he come notify me the mechanic hollered **** IT! I quit! He then started grabbing stuff and breaking glass up against the wall. The service manager was there watching, the man tried to run up and fight my cousin because of his response after watching the mechanics tantrum and then I put my arm up and told him to back away now my alternator is ate up from coolant and I asked to speak to the General and Phillip called me back and said that he was in charge and they could no longer do business
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristy B

    1 star

    05/01/2024

    THIS BUSINESS DOESN'T EVEN DESERVE TO HAVE A STAR RATING...THEY ARE ABSOLUTELY TERRIBLE!!! WENT LOOKING FOR A VEHICLE DECIDED TO TRADE WITH THEM EVEN GAVE THEM MY PAYOFF AMOUNT OF MY VEHICLE WHICH I AM PRETTY SURE THEY ARE SUPPOSE TO GET THEMSELVES. THEY TOOK A COPY OF IT AND BROUGHT MY ORIGINAL BACK. WENT TO FINANCE TO SIGN PAPERWORK IN WHICH I HAD TO ESIGN EVERYTHING TRUSTING FOR THIS BUSINESS TO DO THEIR JOB! A COUPLE WEEKS LATER IM GETTING LATE NOTICES THAT MY PAYMENT IS DUE ON MY OLD CAR. COME TO FIND OUT THEY SHORTED MY PAYOFF BY ******* DOLLARS. I CONTACTED THE DEALERSHIP AND EVEN MADE A TRIP BACK TO NISSAN TO BE TOLD THAT THERE WAS NOTHING THEY COULD BECAUSE I SIGNED THE PAPERWORK! MIND YOU IN THE MEANTIME THE ***** GUY AND THE FINANCE GUY I DEALT WITH NO LONGER WORKED THERE IN WHICH I WAS TOLD WAS RELEVANT! I ASKED SO YOU CAN'T SELL MY CAR UNTIL THE ***** IS CLEAR IN TO WHICH I WAS TOLD THEY COULD DO ANYTHING THEY WANTED TO DO! SO I HIGHLY SUGGEST IF YOU ARE LOOKING FOR A VEHICLE THIS WOULD NOT BE THE ***** TO DO IT!!!!!! TERRIBLE BUSINESS ONLY GAVE 1 STAR BECAUSE I HAD TOO!!

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