Reviews

I am a premium customer since ****** called aaa 2 days ago.they told me 1 great wait.looked at my apps after am hr my apps said driver arrived. Nobody showed up.waited 20 mins.called back..they said my car was picked up. I told them I was sitting in my car and nobody showed up.she put me on hold for 45 minutes. I hang up called back ,explained the situation put me on hold for 47 min and told me that there was another puck up in my area and when it happens, computer usually kicks the other call off.she told me as soon as one driver available, she will let me know.afrer waiting for almost 3 hrs in 106 temp ,I called a local tow service and paid out of my pocket .they were here in 16 minutes. Aaa horrible service

Thank you for taking the time to let us know of your recent experience with AAA Roadside Assistance.We sincerely apologize that we were unable to provide the service you requested and that you had to secure alternate service. Please follow this link: ******************************************************* to find the reimbursement form. You will also need to include a copy of the receipt for reimbursement consideration under the terms of your membership.We appreciate your continued support through Membership and are confident that the next time you call upon AAA for service, you will receive the safe, prompt, efficient, and courteous service that Members have come to expect.

I have had AAA since 2007. I pay for myself and my 2 kids. We have never had an issue until this past Saturday. My sons breaks went out on his Dodge truck at 3:00 and I told him to call AAA because it was probably going to take around 2 hours. He called at 3:13 and was told infact 2 hours. After 2-1/2 hours he called them to see how much longer and they told him the tow truck they sent it to denied the call. Mind you he never got a text or phone call about this. So they scheduled another one, again they did not show up, he called and the person that was supposed to help us, his tablet wasn't working. So, I called AAA and asked for a supervisor and they refused to let me speak to one. I told the lady what had been happening. At this time it was around 5:30ish. She put me on hold and called a local tow truck in our town and told me that he didn't have any calls and he would be there in 30 minutes. She also called the owner just to make sure. At 7:30 my son decided to use his emergency break and take back roads to get it home. Get this, AAA called him at 10:30 p.m. Saturday night and woke my son up to say that the tow truck driver is there but there was no truck. Seriously? This is how they do business? So I called yesterday to talk to a supervisor and she wanted to know the specifics, so she filed a formal complaint for me. They said it would be 5-7 work days before I would hear from anyone. If I do not hear from anyone at that time, I will be calling all the news stations and let them know how they handled this and will blast them on social media. I would appreciate a reply from you. ****** *******

******************. I am very sorry for your experience. We will pull the records and look into this for you.It may be Monday or Tuesday, but I will get back with you. Again - Our apologies.*****

We have followed up with ****************** and resolved the issue to the members satisfaction.Thank you!