Business Profile
Tire Dealers
Les Schwab Tire CenterHeadquarters
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Reviews
This profile includes reviews for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.54/5 stars
Average of 116 Customer Reviews
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Review fromValene w
Date: 10/04/2022
2 starsValene w
Date: 10/04/2022
Been to two les schwabs about my breaks. The one in bend replaced the front breaks because I knew my breaks were going. I was informed back breaks looked good. Not even a month later I started hearing squeeking, like your breaks make when they are due to be replaced. I'm here thinking probably the work done and noise will go away.I got an offer for a pre trip check for free and thought why not. Again told my breaks look fine. I look at the agent and said but it's squeaking so bad. That's when I'm told they didn't actually look at my back breaks because of the cap. Mind you I have a toddler and was going out of town and wanted to have safe travels. Most likely if I took their word as well as when I first would have gotten them done and actually checked I wouldn't be in this situation. What if something happened where my breaks went completely out while I have my family in my car. Agent was more worried about the quote she gave me saying to think about new tires and whatnot when they were just replaced with my front breaks (only two of the four tires) and how all tires needed to be replaced. Had a little back and forth conversation which lead to nowhere other than another quote for the back breaks without knowing for sure if they needed replaced. Sadly I don't have the funds to do anything. I'm speechless I'm being told my back breaks are good but you technically do not check them. Why give customers false information? I still can't afford new breaks. Let alone any quote you all give me. Think twice before telling a family or single mom her car is fine when in fact you don't even know. We put our trust in you that you're keeping us safe, making sure our vehicles are safe on the road. Something needs to change with how you inform customers what the real deal is. Honesty goes a long way.Les Schwab Tire Center
Date: 10/28/2022
BBB Review - ***** We regret the customer had a negative experience at the Bend, Oregon Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer ******************************* is committed to providing the best customer service possible and would like to work with ************* to resolve the concerns raised with your office. If ************** contacts Les Schwabs **************** Representative, **** directly at ************ he will attempt to resolve her concerns.Review fromP. F.
Date: 10/04/2022
1 starP. F.
Date: 10/04/2022
Made appt. Picked tires. I arrive they removed the old tires and then tell me that they don't have the tires that I ordered. Bait and switch.Les Schwab Tire Center
Date: 10/25/2022
BBB Review - *********************** regret the customer had a negative experience at the **************** Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns. Shortly after receiving this review, Les Schwabs technicians worked to resolve the concerns raised with your office.. Les Schwab believes **************** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused **************** and sincerely thank him for his patience.P. F.
Date: 10/26/2022
Manager reached out and resolved the issue and more. Appreciated that they wanted to fix things and did everything to make it right.Review fromRichard D
Date: 10/04/2022
1 starRichard D
Date: 10/04/2022
Went into Les Schwab on 10/022 at 8 am Silverton, Oregon . Asked the guy behind the counter , who i assumed was the manager. if he could help with a situation . Parents leaving that day to take a long trip I had replaced the brake line, and needed the entire sytem bled, contaminated fluid also. He responded to with with a very aggressive attitude, that no way will i do that unless we do a brake job, otherwise its a liabilty issue, which i understand. But when i asked if i ok a waiver to not hold them accountable. Ik new my brakes were good, but brakes a bit spongy. He said NO WAY will i do that. **** seems a bit ridiculous, and turned to leave. He yelled at me. If you cant do the work yourself, then you are ridiculous sir. ***** disrespect to a customer. Very unprofessional. NEVER will i go to a Les Schwab.Les Schwab Tire Center
Date: 10/18/2022
BBB Review - ***** We regret ************** had a negative experience at the Silverton, Oregon Les Schwab Tire Center. We take customer reports seriously and diligently work to immediately address customer ******************************* has a policy of only performing the customers requested services if Les Schwab performed the brake work. Further, our policies do not permit customers to waive liability concerns related to this policy. Our store manager has assured us that he acted cordially when conveying this information to ************** and we have fully investigated this claim and have not found information to substantiate these concerns. However, we sincerely apologize for any perceived unprofessional or disrespectful behavior on the part of our management. Although Les Schwab respectfully disagrees with the allegations in this report, we would like to assure ************** that Les Schwab remains committed to providing the best service and products possible.Review fromJoel B
Date: 09/29/2022
1 starDO NOT GET OIL CHANGE HERE !Not only did it cost $20 + more, they must have spilled a lot of oil, because a burnt oil smell leaked in the car for the next month!Review fromNicolette B
Date: 09/14/2022
1 starNicolette B
Date: 09/14/2022
My 92 year old mother went to Les Schwab in *****, **. She went there because her senor light was on and it indicated that something was wrong with the tires. They took her car and came back and said she needed new tires. When putting on the tires they removed the spacers because they don't believe in them. The rim was now hitting the calipers so they decided to grind the calipers so the rims and tires would fit. When my mother returned home, my brother noticed that there was something wrong. He took the car back to LS and told them they could not grind on the calipers. After a heated discussion they agreed to replace them at my mothers cost. My brother told them, NO! you will replace them at your cost. They did replace them, but that does not excuse the fact that my mother could have been in danger as the calipers were compromised. We will not be going back there and I would suggest that no one else does either.... No stars!!!!!!!!! They don't even deserve a one star.Les Schwab Tire Center
Date: 11/01/2022
BBB Review - ****** We regret ****************** had a negative experience at the *****, ********** Les Schwab Tire Center. We take customer reports seriously and diligently work to immediately address customer concerns.According to *********************** records, ****************** brought her **** ******* Aviator (vehicle) to the tire center on August 29, 2022 to have the **** sensor checked. It was noted that the vehicle has aftermarket wheels on it that are the wrong offset. To correct this, the customer had someone install wheel spacers, which Les Schwab discourages customers to use. This is because the wheel studs can become compromised because the wheel is pushed further out on the wheel stud. The wheel would then ride on the center of the wheel stud, not on the hub where it was designed.This can damage the wheel studs over time. Upon review of the invoices, the store replaced two wheel studs that were broken when the vehicle arrived at no charge to the customer. Also, the store did not grind the caliper, they were grinding on the bracket. It is a small difference, but nonetheless matters. Les Schwab was notified after the service was completed that Ms. ******** son disagreed with the decision to remove material from the caliper bracket to get the aftermarket wheels to fit without the wheel spacers. On September 1, 2022, ****************** returned to our *****, ** location and requested the front caliper be replaced, which the tire center did, at no charge. We apologize for any inconvenience this may have caused ****************** and would like to assure her that Les Schwab remains committed to providing the best service and products possible.Les Schwab Tire Center
Date: 11/01/2022
BBB Review - ****** We regret ****************** had a negative experience at the *****, ********** Les Schwab Tire Center. We take customer reports seriously and diligently work to immediately address customer concerns.According to *********************** records, ****************** brought her **** ******* Aviator (vehicle) to the tire center on August 29, 2022 to have the **** sensor checked. It was noted that the vehicle has aftermarket wheels on it that are the wrong offset. To correct this, the customer had someone install wheel spacers, which Les Schwab discourages customers to use. This is because the wheel studs can become compromised because the wheel is pushed further out on the wheel stud. The wheel would then ride on the center of the wheel stud, not on the hub where it was designed.This can damage the wheel studs over time. Upon review of the invoices, the store replaced two wheel studs that were broken when the vehicle arrived at no charge to the customer. Also, the store did not grind the caliper, they were grinding on the bracket. It is a small difference, but nonetheless matters. Les Schwab was notified after the service was completed that Ms. ******** son disagreed with the decision to remove material from the caliper bracket to get the aftermarket wheels to fit without the wheel spacers. On September 1, 2022, ****************** returned to our *****, ** location and requested the front caliper be replaced, which the tire center did, at no charge. We apologize for any inconvenience this may have caused ****************** and would like to assure her that Les Schwab remains committed to providing the best service and products possible.Review fromCherie F.
Date: 08/25/2022
1 starCherie F.
Date: 08/25/2022
I had a flat and was told it would take 30 min to repair. 2.5 hrs later I had to ask them what the deal was. They said they had just started. Considering I told them I was already late to work this was Infuriating. After I got my car back I realized it was still shaking very bad and by the end of the day was already flat. I was told I needed the 3 other tires replaced as well and this would solve the issue. Well 3 tires later and I'm still having to fill my tire with air dew to it leaking. When I went to get the tire they just sold me fixed I was told they didn't have the space for me as there was 10 people in front of me. I'm sorry but you sold me a shotty tire and can't take the 10 mins to fix it. It shouldn't matter if there's 100 people in front of me, you need to stand by hour warranty. After ready the other reviews I honestly wouldn't be surprised if I didn't need the other 3 tires to begin with. In my opinion they are nothing but greedy selfish con artists just looking to make an extra buck. It's this kinda sh*t right here that is continuing to make this world a horrible place that I wouldn't mind if ww3 started and the hole thing got nucked. So tires of all the dishonest a******* making life that much harder when it's already hard enough. I'll never let a person I know go to les schwab ever again unless they specifically want to get ripped off.Les Schwab Tire Center
Date: 09/08/2022
BBB Review - ******* We regret the customer had a negative experience at the ******* Veradale Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer ******************************* is committed to providing the best customer service possible and would like to work with ***************** to resolve the concerns raised with your office. If ****************** contacts Assistant Store Manager, ****, directly at ************ he will attempt to resolve her concerns.Review fromShannon C.
Date: 08/15/2022
1 starShannon C.
Date: 08/15/2022
BEWARE SCAM WARNING!!! Les Schwab, ************************************************************************* ... Have used this location since it opened. Get my tires/brakes done here...recommended to family, and they use them... NOT ANYMORE!06/21/22 at 10:15 I took my car in to rotate new tires. Concerned, because our son uses the car for school, I had our *************** of over 20 years take a look...because less than three years ago I had that all done by the same company. Well, guess what... the car doesn't need them... Not a thing wrong with them. Won't ever use this location again! BEWARE BEWARE BEWARE!!!!!!Les Schwab Tire Center
Date: 08/25/2022
BBB Review We regret Les Schwab Tires customer, **************************************************, had a negative experience at the ***************************** Road Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer concerns.According to *********************** records and a phone conversation between *********************************** and Les Schwabs **************** Representative, *********************************** visited the tire center for a tire rotation. The technician working to perform the service noted the rear brake pads were at 2-3MM. As such, he recommended that she get new brakes in the near future and provided her with a quote. Les Schwab has assured *********************************** that the technician was not trying to oversell and has offered to replace her rear brakes under warranty at no charge to her, even though she is outside of the 3-year time frame of the warranty. *********************************** declined this offer. Les Schwab apologizes for the inconvenience and would like to assure *********************************** that Les Schwab remains committed to providing the best service and products possible.Shannon C.
Date: 08/26/2022
To be specific, on 06/21/22 at 10:15 had my car in for a tire rotation. At the completion of the work, **************** came out and advised we needed new brakes...could do them today. Not tomorrow, a week from now, or months...but today. I said no, I'd get back to him and took home a copy of the estimated. Husband and I discussed it since we had them done 3 years ago and decided to go to our mechanic who we have worked with for over 20 years. Never, NEVER was it mentioned that I had "time" to do them. 8/15 we were advised by our mechanic that our brakes did NOT need to be done AT ALL! So I called **** the shop manager. At 11:13 8/15 I spoke to **** who advised me that **************** had been fired in the month of July. He was aware they had a problem. No offers for ANYTHING were made at that time. Just he knew, and the guy was fired. So I left reviews to warn others. ***** from Les Schwab headquarters called...and I imagine left his two cents worth that I am responding too here... He tried to say that perhaps I had misunderstood the tech...no he wanted to replace the brakes TODAY... no I had time, to do in the future...TODAY! He tried to say I had two accounts and the other work was on the second account when they did our breaks 3 years ago. All come back to the SAME email. Tried to offer me a free break job, completely at their expense... ***** kept going on how **** was going to eat the cost, there would be no retaliation towards us if they did do the work. Really retaliation? Wow. That I must have misunderstood the tech. No sir, he wanted to do the breaks that day. **** the store manager advised me the guy was FIRED for false work claims. AND WHY IN THE ***** would I get brakes I DON'T NEED done by a place that tried to s**** me?!, Even now with this response they are trying to downplay their part with some flunky from corporate responding to this complaint that wasn't there. Thank you but NO, THANK YOU!!!!Review fromRodney S
Date: 08/05/2022
5 starsAfter having my tires rotated on my **** truck, I was informed that I need a front end alignment as the tires were showing signs of cupping. This recommendation was also suggested where I had some maintenance done on my truck this past week. I returned to Les Schwab in Riverdale to have the alignment completed. I left the truck and received a message a few hours later it was ready to be picked up. When I arrived I was told that after an additional inspection, no alignment was needed. They didn't charge me a dime! The staff at the Riverdale Les Schwab Tire Center has always been courteous, helpful and friendly. Now, I can add honest to the list.Review fromJack W.
Date: 08/03/2022
1 starJack W.
Date: 08/03/2022
Hello. I need to make this story public of what I saw happen at a Les Schwab store in bend Oregon. Apparently a gentleman had come into the store and needed a jump start for his Corvette. I don't know how long he was waiting, hours I guess. When I was there one of the Les Schwab workers came up to him and asked him what was he still doing here. They had jump started his Corvette without him being present at the Corvette like an hour before and left it running. I mean come on who does that? Anyway the Corvette ran out of gas and did something to it in the gas tank. The guy went running out of the store to get to his Corvette and he came back in a little bit later with it stating that it had trouble running because it ran out of fuel while he was in the store waiting for them to tell him that they jump started his Corvette. I could hear the car obviously wasn't running right. He tried talking to the manager asking him to go into the office and sit down and talk about it like three times he asked me this. The manager wouldn't do it and kicked him off the property told him to leave. He had to leave the Corvette it wasn't running right so they had it towed and since he's lost the Corvette for towing fees and everything else. What a Crock of s***. If I was the manager I would do whatever I could to get the guy's car back to him because it was their mistake that caused him overall for losing it.Les Schwab Tire Center
Date: 08/16/2022
BBB Review - ****** We regret that **************** had a negative experience at the Bend Les Schwab Tire Center as a result of his observance of an incident with another customer. We take customer reports seriously and diligently work to immediately address customer ******************************** **************** Representative, Nate, conducted a thorough investigation of Mr. ******* concerns shortly after receiving a copy of this review. It was determined that **************** observed only a portion of the interaction between Les Schwab and the customer at issue in Mr. ******* review. According to that investigation it was determined that the customer at issue in Mr. ******* complaint had previously requested a jump-start of his vehicle battery at his house. Les Schwabs technician performed the complimentary jump-start at the customers home. The technician noticed that the vehicle wasnt running properly and the customer responded that he would figure it out later. Since Les Schwab does not perform work on engines, the technician left the customers house and returned to the ********* Center. Later, the customer drove his vehicle to the ********* Center and informed the Tire Center that there was old fuel in the vehicles tank that would not have run through had the technician not jump-started the vehicle. The customer blamed the Tire ********************** for his vehicle running improperly despite requesting the Tire Center send a technician out to jump-start his vehicle and failing to inform the technician that there was old fuel in the tank. The managers of the Tire Center sat down to reasonably speak with the customer, but he continued to insist that the Tire Center was responsible and escalated his behavior. As a result, the customer was asked to leave the Tire **********************, but he refused for some time. Eventually, when the customer tried to leave voluntarily, his vehicle would not start. The Tire Center arranged for a tow truck to remove the vehicle from the parking lot. We hope that after understanding the full circumstances of the events that occurred, Mr. ******* concerns are alleviated. At Les Schwab, we take a lot of pride in our service and we remain committed to providing the best service and products possible.Review fromTerry R
Date: 08/03/2022
1 starTerry R
Date: 08/03/2022
I went and bought 4 new tires and wanted the front end aligned. They had my vehicle for 4+ hours and did NOT get my vehicle back to start an alignment until after 5pm as it had been in the first stall next to the waiting room all day. The mechanic that was assigned to align the front end of my vehicle came to me about 5:20pm and said he couldn't do the alignment because the adjustment nuts were frozen. I paid for the tires and went home. After I got home i noticed that the chrome valve stem caps that I had bought were missing. I discovered this when I was inflating the rear passenger side tire because it was losing air. I went back to Les Schwab and they told me that the rim was bad. I managed retail businesses so their attitude and approach had me ****** as they treated me with indifference. I went to another retail tire business and they took a look at the rim first thing the attendant did was determine where it is was leaking and proceeded to wire brush that area along the rim where it was leaking and effect repair and low and behold the leak stopped. How easy it was to determine where the leak was and affect the repair made me very suspicious. I went and scheduled a front end alignment at another tire shop a direct competitor to Les Schwab. I was shocked when it only took 45 minutes to complete the alignment. I also asked the attendant if the adjustment nuts were frozen (as had been represented to me by the Les Schwab attendant). I was assured that nothing was frozen. I had written Les Schwab regarding how poor the customer service I received was. Nate responded and said he had gotten a completely different version on what had happened from his employees. It was very obvious to me that instead of sheduling another alignment appointment they opted to craft a lie thinking i wouldn't catch on. The sad part is that Nate went along with poor customer service. Needless to say I won't ever go to Les Schwab again.Les Schwab Tire Center
Date: 08/29/2022
BBB Review - ******* We regret ***************************** had a negative experience at the ******** Les Schwab Tire Center. We take customer reports seriously and diligently work to immediately address customer concerns.On ********************************************* brought his **** ******* Aviator to the tire center for installation of four (4) new tires and an alignment. Our records do not show that ****************** had an appointment that day; therefore, ******************** vehicle was worked on on a first-come-first-serve basis. That day, the store was particularly busy; however, ******************** vehicle was serviced in a timely manner. When the technician went to perform the alignment, he found that the tie rod ends adjusting nuts had seized. Since this issue would require more time to repair and perform the alignment and the store was closing shortly, the technicians requested ****************** reschedule his vehicle alignment. ******************** new tires were installed that day, but our records show ****************** did not reschedule his alignment.On May 18, 2022, ****************** returned to the Tire Center for a flat repair. The tire center technician noticed corrosion on the right rear chrome wheel, which was causing the leak in the tire. When a leak is being caused by corrosion on a chrome wheel, it is best practice to recommend replacing the wheel because a repair of the wheel is only a temporary fixthe corrosion will spread and cause air to leak from the tire again. ****************** did not replace the wheel. Les Schwab offered to replace the valve stem caps ****************** claims went missing with new valve stem caps at no charge to him. Although Les Schwab respectfully disagrees with the allegations in his report and are unwilling to resolve his concerns for what he asks, we would like to assure ****************** that Les Schwab remains committed to providing the best service and products possible.
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