ComplaintsforHarry & David

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 08/09/22 I called Harry & David to have a Happy Daisy floral arrangement sent to my daughter for her birthday. It was delivered on 08/10/22 but it was mums. I called them and they redirected me to 1 800 Flowers who would do nothing. I have called them twice now and no resolution. I would never spend that much on mums.

  Business response

  08/23/2022

  Good morning, 

  I've been in contact with ***************** since early last week.

  This order is from our parent company 1800Flowers not from Harry and David. 

  1800Flowers does cross advertising of their products in our Harry & David website.and ***************** ordered their product on our website. She assumed it was an order with Harry and David and why she filed a complaint regardin H&D.    

  I asked the recipient for a picture last week, but never received one. She was contacted today and she apologized she forgot to send the us the photo.

  Once received, I'll reach out to 1800Flowers ***** Services and see what we can do to help her get the correct gift resent.  

   

  Regards,

  Harry and David

  Executive Services

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order that was advertised 20 percent off if I spent a certain amount. I chose a basket for $199. I did not receive the 20 percent off. Also, it did not give me an option to choose shipping. I emailed and never heard back. I also chatted via text and the solution was a promo code for next time ?Anwyays, it got delivered today and they said it was a nice basket but the pear they each had were bruised. Disappointing because the whole point of Harry and David is the pears. Anyways, I never got the discount and never heard back from them via email and I was charged $35 for shipping and I wasnt even able to choose the date I wanted it shipped. I was hoping for next day delivery, and the pears are not in the best shape, maybe because of the heat. Therefore I do not want to send them another one.

  Business response

  08/22/2022

  To Better Business Bureau, 

  We attempted to contact customer, left messages. Customer did not respond.  However she called in to cancel the replacement and was fully refunded as her resolution.  

   

  Harry and David Executive Service

   

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, on May 6, 2022, I ordered chocolate covered strawberries as a b-day gift for my daughter. The product arrived completely spoiled with melted chocolate. The smell was SO foul that my daughter had to throw all strawberries immediately. I tried to get a refund for the product. The customer service was the worst I have ever experienced, and the refund was refused citing the company policies. When I requested to provide me these policies, I was refused too. I have talked to various customer service employees and their managers. The result was the same - no refund. My complain is to get me a full refund for spoiled product that was sent to my daughter. Its appears that this business is designed to cheat the customers of their hard earned money. It looks like a complete fraud by sending spoiled food and refusing to any refund. Thanks.

  Business response

  05/17/2022

  I have taken care of the customer and offered refund and replacement even though it is from a sister brand and not actually Harry and David.  

  Customer response

  05/17/2022

   
  Complaint: 17207639
  
  I am rejecting this response because I have not received the any resolution for my complain. 
  
  Sincerely,
  
  ***********************

  Business response

  05/19/2022

  This is a Shari's ******* order that was fully refunded via 1800Flowers.com ****************** Services and they have spoken to the customer. 

  Customer response

  05/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a Mothers Day gift for my mother, and specifically ordered it to be delivered in advance because I knew Harry & David would likely s**** up and ship it late. Even though it was supposed to be delivered Friday may 6, its may 8 and it still hasnt been delivered. This company has ruined my moms Mothers Day. They falsely advertise that they can arrange shipping on time, and they should be prohibited from creating false advertisements that trick consumers into buying their lies.

  Business response

  05/09/2022

  I have responded to the customer and offered full compensation plus a free gift.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I used the Harry and David website to purchase a thank you gift. In an effort to simplify the shipping and delivery date process I utilized the ********* feature on the website. This functions by sending an email to the gift recipient allowing them to choose the delivery date and delivery address. Once the gift recipient accepts the gift and selects their desired delivery date and address, the purchaser is sent an email notification that the gift is ready to be purchased. I did receive an email notifying me that the gift recipient had completed the receipt process and that I needed to finalize the payment for the gift. I followed the link in the email and completed the transaction. The next day I received another email notification stating the same message, that the gift needed to be purchased. I assumed there must have been a problem with the transaction so I followed the link and proceeded to complete the payment for the gift. The day after that I received another email stating the gift was ready for purchase. This seemed very strange to me. I logged into my bank and saw that I had been charged twice for the same gift, one time for each transaction I completed per the emails I received. I have reached out to Harry and David customer service. Their response was nothing more than "We see you made two purchases" and sent me the tracking details. I responded three more times and was met with the response "The orders are processed. There is nothing we can do". This problem is solely because of their system continually notifying me that I need to complete payments for the gifts. This borderlines on a scam and theft.

  Business response

  05/05/2022

  Order #  1045808535  Has been reimbursed On 5/2 Gift scheduled to arrive by 5/5 

  Order # ********** has been reimbursed on 5/2 Gift scheduled to arrive by 5/4 

  Customer has been refunded for both orders. 

  Customer has been contacted 2x with no response. 

   

• Initial Complaint

  04/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a fruit basket online with Harry and David on the evening of April 20, 2022 in the amount of *****. I viewed my bank account the following and noticed that my account was billed twice for $*****. I called Harry and David back and spoke with an unprofessional manager named ******* and he said that my bank applied the second hold. I advised that my bank did not apply the hold of $*****. I have ordered from Harry and David before and thought this was a billing error are their part but this is their practice that they do not disclose to customers when placing orders. I requested to cancel my order, have the hold of $***** removed from my account and the charge of $***** removed from my account immediately. ******* stated that they were not able to do so and I requested to speak his direct report. I then spoke wit a ******** in ********* Services and she was worse than *******. I advised her that I wished to cancel my order, have the hold removed from my account and my account refunded for $*****. She states that she could not cancel my order immediately because of a prior auth and that she notified ****** I just place the order a few hours ago and my package was expected to be delivered on April 29, 2022. I have heard of and understand placing a hold on a card when renting a car until it returned but not a fruit basket. Most reputable companies that I use do not **** your card for the service or product until it is shipped. Please request this company to cancel my order immediately, remove the hold of $***** and remove the charge of $*****. I will not do business with them again due to their dishonesty and unprofessionalism. Thank you,*************************

  Business response

  05/02/2022

  To Whom It May ********************************* placed her order online on April 20th. and was debited the same day for her order. It was scheduled to ship immediately and therefore billed since it was set to ship out asap for a delivery on the 29th. of the following week. 

  If the gift ships later in the month, we send for a Pre-authorization to insure the account is valid. This "ties up and holds the funds for a few days, then drops off releasing any hold. Funds were never taken in this instance.

  ****************** contact us shortly after to asked we cancel her order. We let her know we would honor her request once the item status changes. The label had been printed for shipping. We did offer to cancel as soon as the status changed. We refunded her order in full four days later on April 24.  

  The gift was already with ****** We decided not to stop the gift and it arrived as originally intended. Harry and David apologize to ****************** for the confusion and hope her recipient enjoyed her gift delivered a day early on April 28th.

  Best regards,

  Harry and David / ********* Services.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered flowers and wine to be delivered on march 26th 2022 from **** flowers. The flowers never arrived I called and spoke to a person and they assured me the flowers would be delivered that day , they were not. I then called to track the package on sunday march 27 and again the flowers were nor delivered and the automated service told me they would be delivered on Monday. Again Monday came and went they were not delivered. I then called 1 800 flowers to find out what was going on as I had spent ****** their answer was it was not their fault that I needed to call Harry and David's. That is what I did and after some very frustrating conversations I got a "manager " who assured me at 11:57 march29th that a refund of ****** was going to be given to me because the event the flowers were for had come and gone with no delivery. I then woke up on Wednesday march 30th to find a conformation email that the flowers had been sent . I came home from work and Immediately called Harry and David's to find out what was going on. I was told by a gentleman by the name of Joven that nothing had been put into his computer as far as a refund went and he could help me.we spent a little time going over the same information I had been giving these people for 2 days then he said he had taken care of it and I should received a conformation number via email. 10 mins later I received a conformation of the **** for the flowers and wine. I then called back and got a different man who hung up on me ( I began to lose my temper) I again called back and got Joven explained he had not sent me the refund confirmation but the **** . He apologized and said he would send it again I asked him to just tell me over the phone what the conformation number was and he said that's not how it works and as of now I still have not received the conformation info for the refund.

  Business response

  04/05/2022

  Customer has been contacted and all resolved to her satisfaction. 

  Customer response

  04/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Speed

• Initial Complaint

  02/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Jan 27 2022 I orded the 4in Yellow Rose in Natural Wrap. Order #W01005797334254. I was to be delivered on Feb 4 2022. It arrived on Feb 9th. The plant was dead. I have since called and emailed the Harry and David customer service and was told that there was no one in the "flower ***** at this time and I would have to call back. I asked to speak with the supervisor and was put on hold When the agent came back on the line I was told the supervisor was not there. I was given another number to call ************** where the selection was for new orders or existing orders. I chose option #2 for existing orders and the phone went dead. When I called back the same thing happened. I also sent multiple emails providing all the information and received replies that stated that I did not give them enough information for them to help. All I want is a refund but I cannot seem to get to the correct person to help.

  Business response

  02/11/2022

  Customer has been contacted and resolved 

• Initial Complaint

  02/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have an issue with Harry & David as well as their parent company. In January, I placed 3 orders for $11.98. They erroneously cancelled two of them. Meaning, I should receive two $11.98 credits. However, they have only given me one $11.98 credit. Must frustrating is Ive sent a lot of email to them. At least six. Asking in a few if they can escalate this to a supervisor, since its apparently too hard for them to understand that Im due one more credit of $11.98. Additionally, I signed up for a club they call Passport last March, in which a fee is paid to receive one year of unlimited shipping. For reasons Unknown, starting in January, my orders do not show free shipping. Ive likewise sent so many mails Ive lost count and they do absolutely nothing. Ive told them they can either fix it on their end so I continue to have my free shipping until my subscription expires end of March, or they can refund me the $19.99 Passport fee due to false advertising. Again, Ive asked them to escalate ti supervisors and they do nothing to resolve.

  Business response

  02/04/2022

  Customer has been contacted and refunded as requested. 

• Initial Complaint

  01/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a gift box of pears and apples. The gift card I asked to have included had a happy birthday message. When I started to place the order, one delivery date was given. Confirmation of the order was a few days later. A week later I received a call stating delivery could not be completed until an additional 2 weeks. I canceled the order. I then went online to select an alternative gift. Found the gift box I had orginally selected was not available for shipment until 2/1/22. However, a selection of the same items in a box that stated Happy Birthday was available for immediate shipment for $6.00 more. When I asked for what the differences were in the pears and apples, no response was received. I feel this was a bait and switch scheme. I have PDF's of the 2 product descriptions and availability for shipment dates as of 01/12/22.

  Business response

  01/14/2022

  customer contacted, gratis gift sent to recipient 

  Customer response

  01/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩