ComplaintsforParx Casino Bensalem

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have paid money and everytime I would win money it would kick me out my free spins and not give me my money I contacted chat support but they said I should screenshot and that is impossible to do it don’t give no error code it just kicks you out and you have to go back in

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On the afternoon of July 13, 2023, I was playing a, slot game in Parx Casino, and I spilled my purse. After picking up my change, I left the machine and went a few feet away, to the cash machine. After retrieving monies, I realized that I hadn't cashed out of the aforementioned machine. I went back and my $360 ticket was gone. I immediately went to security and the gentleman, ******, called and told his supervisor that there was a possible theft! The Superviser came after about 20 min. The sup. said that they wd have to check to see if the ticket could be voided, provided that the person had not cashed out. ****** asked me to take him to the machine. Once at the machine, the tech. checked and saw the cash-out time and the cash value, of the ticket. After quite a while, ****** got a call that the sup. viewed the activities and the person cashed out and left with the money.  I was asked “do you want to speak with the state police, here at Parx?” I replied “no” because I had this very same thing happened to me, last October and nothing was done. A sum of $180.00 was removed, from my machine. The police told me, and its in the report, that they did catch the man, but he refused to return my cash! Why wasn't he arrested? This was the October incident. Because ****** was so kind, I agreed to speak with police, once again. I spoke with TPR. ******, Badge number-*****! He stated that he viewed the tape but could not identify they guy but wd further investigate. My question is, since there is proof, in both incidents, that theft was committed, why cant my monies be recouped? What's the point of thousands of cameras and security? I am a frequent patron of Parx, for several years, and I deserve to be treated better than this. ** This site wd NOT accept my email address, so I'm including it here: *********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I simply tried to update my phone number and because my driver's license needs to be renewed, I decided to use my VALID U.S. Government issued ID, issued by the DOD. I simply asked where I can reference the statement that my military ID is not accepted. I have used the same ID inside Parx. This is unacceptable and all past, current or future military should be made aware that our ID is no good. So far there is no update on the ID nor is my phone number updated in the system. 

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 17th, 2023, I used the ATM machine in the Parx Casino in Bensalem. The ATM identification number is *****. I was withdrawing 500.00, and when it came time for the machine to give me the money, the screen said " Sorry, insufficient funds at this time" or something like that, and I didn't get any money. Later on, I noticed that 500 dollars was withdrawn from my checking account by Parx Casino. This ATM isn't working properly. My bank looked into the situation and was unable to get anywhere about this.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Parx Casino allowed someone to create an account using my personal email address without any confirmation. After repeated emails with someone elses name attached to Parx Casino ( which I have never been to) I called.and had my email removed from the account. I just started receiving emails with the same name and again Parx Casino as if I have an account and cannot reach the casino to resolve the issue

  Business response

  05/04/2023

  This issue has been addressed.  Our investigation into the complaint revealed that *** ***********’s email address was linked by another person through a third party company that Parx contracts with.  We have confirmed that this company has removed the link and assured us that *** **********’s addressed will not be linked again.  She will not receive any emails from Parx in the future unless she specifically requests to be added to our email distribution list.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was scammed out of a soccer bet that ended in a tie. The Soccer game ended in a 1 to 1 tie and my wager was graded as a Lost Wager. To make matters worse, my account was being used prior to placing an initial bet. Someone at the establishment has been fraudulently using my account. Proof documents will be forwarded to our attorney shortly for future legal confrontation.

  Business response

  03/03/2023

  We will address the two complaints asserted by this patron.  First, one of the bets offered for the soccer match in question was for a tie.  The patron did not place this bet, so she did not win when the game resulted in a tie.  This is exactly how it was supposed to work.  Second, with respect to the assertion that someone fraudulently used this patron's account, our information is that the same device was used on every occasion that the account was accessed, and all were from the same location.  In addition, the account would have been accessed with the same username and password.  If someone other than this patron accessed the account with her device, at her location, and with her username and password, then that responsibility rests with her and not betParx.  Nevertheless, given the allegation of fraudulent use, betParx has closed the account in order that the patron be fully protected.

  Customer response

  03/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:No one else used my account. The transactions in question all occurred before I even placed my very First Deposit! Clean your act up! I took it upon myself to close my account before any further damage was committed.
  
  Regards,
  
  *******************************
  

  Business response

  03/06/2023

  betPARX stands by its initial reply.

• Initial Complaint

  02/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DECEMBER 23 2022 THAT i HAD A PROMOTION ON ********* THEY WAS GIVING AWAY $9000 IN FREE BETS TO BE SHARED BY 10 PEOPLE ALL HAD TO DO WAS FOLLOW ON ********* COMENT THE HASH TAG I LOVE BETPARX ON THE POST AND WINNERS PICKED AT RANDOM.. THERE ARE NO OTHER RULES OR STIPULATIONS OR DRAW DATES ETC LISTED IN POST...ON DEC 27 2022 I WON 3RD PRIZE WHICH IS $1500 IN FREE BETS . THERE STILL IS NO DATE RULES OR REGULATIONS OR POST OR OTHER STIPULATIONS TELLING HOW TO CLAIM MY PRIZE WITH A MUST CLAIM DATE ETC. ONLY SAYING ACCEPT PRIZE. I AM ********** IN THE PROMOTION WITH MY PHOTO AND EMAIL LINKED IN INSTAGRAM. I DIDNT NOTICE I WON TILLLIKE 3 WEEKS LATER SINCE I DONT GO ONTO ********* MUCH AND THERE WAS NO EXPIRATION DATE OF CONTEST OR NO RULES AND REGULATIONS EXCEPT WHICH WAS POSTED AND I DID AND WON LEGALLY BUT NOW THEY TOLD ME I ONLY HAD 3 DAYS TO CLAIM PRIZE EVEN THOUGH NOT POSTED OR SHOWN AND NOT EVEN SENT TO ME. I BELEIVE THERE ARE OTHER PEOPLE OF THE 10 WHO DIDNT KNOW THEY WON EITHER SO THEY DONT WANT TO PAY SO THEY SAY OOPS YOUR TO LATE SO SORRY .THATS FRAUD A SCAM AND NOT RIGHT AND LEGAL

  Business response

  03/03/2023

  betPARX acted properly and in accordance with the terms and conditions that applied to the promotion in question and to which **************** had agreed. Those terms and conditions expressly state that the response time was limited to 72 hours after notification: "Randomly selected eligible followers will receive a message from betPARX on Instagram direct messages asking for their account information. Winners must reply within 72 hours from the time of direct message, or they forfeit their Sports Bet prize."  In this situation, the contest started on December 23, 2022.  Winners, including ****************, were notified on December 27, 2022 via Instagram - exactly as described in the terms and conditions.  **************** had 72 hours to reply, but he did not comply.  Instead, he sent an email message on January 31, 2023 - more than a month late - trying to claim the prize.  betPARX emailed **.  ****** on February 1, 2023 advising that his reply was after the 72 hour requirement.  By not replying timely, **************** forfeited the prize.

  Customer response

  03/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they posted as you see when they reach 9000 followers. Their was nontraditional date and no rules posted about 72 hrs.  They only told me 72 hrs and could not provide rules and regulations    look at the post. Then they tell you to respond  to email there is no time frame or rules and regulations.   They made up this 72 hrs. Other people that won still had the same problem . I'm surprised bthey treating a customer of online and in person like this . Please bet parx. And better business  Bureau please go to post online from Dec 23 2022.   It is still up no links for rules and regulations  except to do the follow and hashtag like I did  please go look I have more screenshots I can send or you can look yourself.  There was no time to respond and they posted no time line because  they didn't know when they were going to reach 9000 people as you can see and there are no links that has rules or regulations  for this promotion.   This is fraud.  They didn't want all the people to respond and all of the sudden tell me I have 72 hrs  to respond.  Look at what they sent me. It says only to reply to that email listed no time limit no stipulations  lol where did this 72 hrs come from they only gave me that excuse after the fact.
  
  Regards,
  
  *************************
  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Played on mobile site betparxpa 12/14/2023. After playing for a few hours won about 5500. I go and withdrawal it. Usually I would get my money instantly from other online sites. Following day received a email to show prof of ID and bank statement. Sent everything in. Still waiting on my payout. Find it very frustrating. I feel like I should have gotten paid by now. Contacted customer service they were no help to me. Was told to email paparxsupport. They never got back to me. I keep on checking my spam folder along with the rest of email.

  Business response

  12/19/2022

  Parx has complied with the terms and conditions concerning payment that this patron agreed to.  The information requested was required, and the withdrawal has been approved. We consider this matter now closed.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 12/5/2022 I played online at BetParx Casino and won a total $460. I attempted to withdrawal those funds and was notified that my withdrawal was rejected by my bank and that Parx was unable to credit the funds. I was told the next day that the funds would be credited back to my account. On 12/6 the funds were credited back to my bank roll in my Betparx account but the funds were also debited from my bank account via a debit card purchase. I never actually received the funds and I have never given Parx or any affiliate permission to debit my account, especially for funds I never received. I have asked for documentation stating I authorized this. Nothing was provided. I would like the funds placed back into my account or credited back to my playing account so I can withdrawal. I owe this company nothing and funds they were not entitled to were taken.

  Business response

  12/29/2022

  It appears that this was a problem on the bank's end.  This patron has advised Parx that her bank credited the amount in question to her account.  This matter is now closed.

   

   

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I deposits thousands and thousands of dollars to betparx online casino and when I go to cash out they ALWAYS come up with something to either delay or reject my withdrawal request. Then I have a successful withdrawal almost instant for a small amount back to my card but weeks later I try to withdraw a large amount and they come up with some reason to not approve it. They request documentation that is not relevant and make you jump through hoops. Its just really unfair I guess Ive been playing for nothing the whole time because its so hard to make a withdrawal

  Business response

  12/07/2022

  We co not see a problem here.  The customer's account is fully verified and we see no issues to delay her withdrawal requests.  If she has any questions, she should contact the Parx Customer Service team.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩