ComplaintsforTransworld Systems, Inc
Additional Complaint Information
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with TRANSWORLD SYSTEMS. I do not have a contract with TRANSWORLD SYSTEMS. They did not provide me with the original contract as I requested.Business response
07/21/2023
July 21, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** *****’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this,matter and the findings are set forth below:
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to Brenda Roberts at 803-819-8513.
In addition, TSI has not reported the above-referenced account on consumer’s credit report. TSI cannot affect a change to how the creditor or any other company may have listed the account on consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer AffairsInitial Complaint
07/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ** ************ ****** , I do not have a contract with transworld system, inc they did not provide me with the original contract as requestedBusiness response
07/21/2023
July 21, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ****** *****s’ complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to Brenda Roberts at (803) 819-8513.
Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on the consumer’s credit profile in a disputed status.
Please be advised that we cannot affect a change to how any other company may have listed the above account on the consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer AffairsInitial Complaint
07/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Transworld Systems Inc, and do not have a contract with them. They did not provide me with the original application like I asked.Business response
07/13/2023
July 13, 2023
Dear ******** *******:
Transworld Systems Inc. (TSI) has received your 07/06/2023 letter relating to ******* *******s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for ******* *******s account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. ******* ****** may contact ******** ****** ###-###-#### for any further questions regarding the above-referenced account.
Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above-referenced account on your credit profile in a disputed status. Please be advised that we cannot affect a change to how any other company may have listed the above account on your credit profile.
We appreciate the opportunity to respond to your inquiry and to provide you with the enclosed.
Thanking you for your cooperation, I remain,Very truly yours,
TSI Consumer AffairsInitial Complaint
07/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with TRANSWORLD SYSTEMS. I do not have a contract with TRANSWORLD SYSTEMS, they did not provide me with the original contract I requested.Business response
07/19/2023
July 19, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** *****s’ complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to ****** ******* at ###-###-####.
In addition, please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed the above account on consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer AffairsInitial Complaint
07/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ** ************, I do not have a contract with TRANSWORLD SYSTEMS. They did not provide me with the original contract as I requested.Business response
07/24/2023
July 24, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******** ********’ complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to ****** ******* at ###-###-####.
Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on the consumer’s profile in a disputed status.
Please be advised that we cannot affect a change to how any other company may have listed the above account on the consumer’s credit profile.
While we have complied with federal law, factors beyond our control may prohibit us from confirming or denying the presence of inaccurate information within the time frame prescribed by state law. We may not have sufficient time to complete an investigation of the alleged inaccuracy.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
07/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ************ ******* I do not have a contract with Transworld Systems, Inc they did not provide me with the original contract as i requested.Business response
07/21/2023
July 21, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** *******’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to ****** ******* at ###-###-####.
TSI’s client requests the consumer to provide a copy of utility bill/proof of address from the period of the account. He may send these documents to Transworld Systems Inc. (TSI) at P.O. Box 15618, Wilmington, DE 19850.
In addition, please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed the above account on consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,
TSI Consumer AffairsInitial Complaint
07/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of transaction: 6/28/23 Amount paid: $3639.32 Committed to provide: a letter stating that the account was settled for the amount paid and paid in full I have not received the fax or email of the letter stating that the debt has been paid. I was told I would receive it within 24-48 hours from the time it was paid. I have been told on multiple occasions that the request for the letter was submitted. I am unsure if they are working to resolve this matter. Acct # ******** I simply want the letter sent via fax and email stating that the account was settled and paid in full.Business response
07/21/2023
July 21, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******** ********’ complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
On 07/04/2023, TSI electronically mailed a settled in full letter to consumer’s email address.
Please be advised that the above-referenced accounts are closed as paid with a discount in TSI’s system. It is TSI’s intent to have no further communication with Jamillah Williams regarding this matter. Please direct further inquiries to ********* **** ****** ******** at *** ****** ******** **** Newark, DE *****.
Enclosed please find a copy of an account payment history with our office for the above account.
Should there be a discrepancy, kindly contact us.
We have taken the information the consumer has provided to us very seriously and appreciate your efforts in bringing her concerns to our attention. Let us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practices. Nor are such occurrences tolerated. Our employees are trained and are also regularly monitored for compliance purposes. Please assure the consumer that her comments have been thoroughly reviewed and have not been taken lightly. Should it be found that a collector violated TSI’s policies and procedures relating to the handling of this account, the collector will be disciplined and retrained regarding TSI’s policies and procedures.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer AffairsInitial Complaint
06/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******** ****. I do not have a contract with TransWorld Systems inc , they did not provide me with the original contract as requested .Business response
07/13/2023
July 12, 2023
Dear ******** *******:
Transworld Systems Inc. (TSI) has received your 07/10/2023 letter relating to ****** ********’s with the Better Business Bureau. TSI has researched this matter and the findings are set forth below:
TSI has searched its databases using the information supplied by the consumer and is unable to identify the specific account that is the subject of the consumer's complaint. In order for TSI to move forward, we need specific identifying information including, but not limited to: the consumer’s full name and social security number; the name of the original creditor; the creditor’s account number or reference number; the billing address of the account; and, any other specific information relating to the consumer so that a full search can be completed.
Until such information is received, as noted, we cannot proceed with the research regarding this complaint. Please provide the requested information via phone or to Transworld Systems Inc., (TSI) at P.O. Box 15618, Wilmington, DE 19850.
Thanking you for your cooperation, I remain,Very truly yours,
TSI Consumer AffairsInitial Complaint
06/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ****, I do not have a contract with TRANSWORLD SYSTEM INC/, they did not provide me with the original contact as I requestedBusiness response
07/21/2023
July 21, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** *** ***** ********’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has
researched this matter and the findings are set forth below:TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to ****** ******* at ###-###-####.
TSI’s client requests the consumer to provide a copy of utility bill/proof of address from the period of the account. He may send these documents to Transworld Systems Inc. (TSI) at P.O. Box 15618, Wilmington, DE 19850.
In addition, please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed the above account on consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer AffairsInitial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for the debt with *************** I do not have contract with TRANSWORLD SYSTEM INC, they did not provide me with the original contract as I requested.Business response
07/12/2023
July 12, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** **********’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
On 04/10/2023, TSI mailed validation documents to the consumer, no mail returns were received.
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to ****** ******* at ###-###-####.
In addition, please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed
the above account on consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,
TSI Consumer Affairs
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Contact Information
Customer Complaints Summary
851 total complaints in the last 3 years.
406 complaints closed in the last 12 months.