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Business Profile

Credit Union

Pennsylvania State Employees Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Pennsylvania State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pennsylvania State Employees Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was fraud done on my account in late November 2022 I was asked to send all of my personal documents and after sending it all they decided to part ways with me even before the resolved the problem. They treat their customers like the thief!

      Business Response

      Date: 12/16/2022

      Thank you for sharing the correspondence you received. Please know that due to the sensitive information being submitted, we contacted the individual directly on December 16, 2022 and consider the matter closed. 

      Customer Answer

      Date: 12/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********************

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Debit Card expired a week ago 11/30/2022, and I have yet to receive my replacement card. I called today, and the woman said it was shipped on November 25th, and that it was out of their hands and it is up to the Post Office when it will be delivered. Due to this, I have automatic payments that have bounced and have accrued late fees. I am also now probably going to have to cancel my vacation that I'm leaving for on Friday since I do not have my card or access to my money. Perhaps future card shipments should be overnighted via *** or ****** And I should not be stuck with bounced payments and late fees that I cannot pay until I get my card, and we don't know when that will be.

      Business Response

      Date: 12/09/2022

      Thank you for sharing the correspondence you received. Please know that due to the sensitive information being submitted, we contacted the individual via phone on December 6, 2022 and the issue has been resolved. 

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Iam PSECU account holder. Due to family health situation and the epidemic, I went back home to Egypt. I requested PSECU to send check with my available balance before closing the account. Since June 2022, I have been searching for banks to collect my check, however, PSECU is a local bank and there should be intermediate collecting bank to proceed the transaction. No bank accepts to collect the check. In August 2022, PSECU agreed to reopen the account provided that I mailed the original check and now in October 2022, PSECU representative changes the directions as no account to reopen and my check is useless. Now I cant access my money $3700

      Business Response

      Date: 10/14/2022

      Thank you for sharing the correspondence you received. Please know that due to the sensitive information being submitted, we contacted the individual via phone on October 11, 2022 and consider the matter resolved. 

    • Initial Complaint

      Date:09/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this bank to file a dispute. Some rude, unprofessional, disgusting attitude by the name of ******* which kept talking over me and had a nasty attitude. I asked to speak to her supervisor which clearly she was her cheerleader because she came on the line with an attitude like she wasn’t going to get one back. I’m not the one to be disrespected by anyone specially some employees whom without our business they wouldn’t have a job. They need to be reminded they work for us the account holders. I will be looking for another bank as this bank is disgusting and low class with those ghetto reps. This bank should be ashamed with the ppl they have working. I know about 75-100 clients that bank with this bank and I will be sharing my experience with them And all of the platforms on social media. Further more I’ll be reaching out to the news outlets and with my influences it will be in no time when this bank will be expose…

      Business Response

      Date: 09/19/2022

      Thank you for sharing the correspondence you received. Please know that due to the sensitive information being submitted, we attempted to contact the individual directly and will continue working with the individual to reach a resolution.

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2022 ***** ***** * from the ***** Dealership in Nashville, TN. I gave the Dealer a pre approved auto draft (check) for the Pennsylvania Employees Credit Union (PSECU)for $49,000 on June 12. ***** did not send the required paperwork to and PSECU returned the check non payment to *****. I provided a copy of the signed Bill of Sale to PSECU and they reissued the the same check electronically on 6/15 to be deposited again. As of this date PSECU does not show the check has been deposited and cashed, however upon contacting ***** they have informed me on several occasions that the check was deposited on July 8 and cleared on July 9, 2022. ***** has released the title to the Tennessee DMV with Psecu listed s the lien holder. I have contacted ***** by phone, text and email on July 8, 13, 28, 29, 8/2, 8/4, 8/9. ***** told me I would receive a detailed text message from someone explains the car is fully funded. The text did not hav the senders name or title and the same person would not identify themself when I requested. I also spoke to PSECU via phone on these dates, last speaking to a Loan Manager Ashley. At this point my wife does not like the ***** we want to trade the car and have an opportunity to by another one in stock. PSECU will not refuses o release the Title so I can trade in the *****. ***** is adamant that the car is paid in full by PSECU or it would not have released the title. New motor vehicle stock is very limited and in most cases needs to be ordered, which can take several months and the interest rates continue to rise. Essentially PSECU wants to hold the title hostage. Desired Resolution PSECU release the car title so I can trade it. I suggested they add the loan to my account and hold the trade money until either ***** or the Bank determines who is at fault. PSECU refused my request. I also suggested to stop payment on the check since it has been over 30 days since ***** was paid electronically and again PSECU refused.

      Business Response

      Date: 08/24/2022

      August 24, 2022


      *********************************
      Better Business Bureau of
      Metropolitan Washington DC and Eastern PA
      1337 North Front Street
      Harrisburg, PA 17102

      Dear ******************,

      I am writing in response to your email dated August 11, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********.

      Please know that due to the sensitive information being submitted, we have been in regular contact with the individual to bring resolution to the matter.     

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at ************.

      Sincerely,

      Ivana J******
      Manager, Administration & Board Governance


      cc: George R*************, President & CEO
            Francis P**********, Chief Risk Officer & General Counsel
            Tammy H***********, Director of Administration & Board Governance

      Business Response

      Date: 09/02/2022

      September 2, 2022

      *********************************
      Better Business Bureau of
      Metropolitan Washington DC and Eastern PA
      1337 North Front Street
      Harrisburg, PA 17102

      Dear ******************,

      I am writing in response to your email dated August 25, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********.

      Please know that due to the sensitive information being submitted, we have been in regular contact with the individuals legal counsel to bring resolution to the matter.     

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at ************.

      Sincerely,

      Ivana J****
      Manager, Administration & Board Governance

      cc: George R***********, President & CEO

      Customer Answer

      Date: 09/06/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      After nearly 30yrs as a customer with PSECU  I will be closing all of my accounts, due to the horrible customer service I received during this ordeal. 

      Regards,

      ***********************

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/2022 I applied for for an extension of credit. PSECU sent me an adverse letter attempting to explain why I was denied but know valid reason was explained. PSECU discriminated against me and didn't provide me an equal opportunity . PSECU used my credit card(social security card) twice in which I received no benefit. I sent out a certified letter to PSECU on 5/31/2022 and I have not received an response

      Business Response

      Date: 08/17/2022

      August 17, 2022 

      **. ***************************;
      Better Business Bureau of 
      Metropolitan Washington DC and Eastern PA 
      1337 North Front Street 
      Harrisburg, PA 17102 

      Dear ******************, 

      I am writing in response to your email dated August 4, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********.? 

      Please know that due to the sensitive information being submitted, we contacted the individual via letter on August 16, 2022, and consider the matter resolved.?????? 

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at ************. 

      Sincerely, 

      Ivana J********;
      Manager, Administration & Board Governance 

      cc: ***************************, President & CEO 
      ?????   ***************************, Chief Risk Officer & General Counsel 
      ?????   *****************************, Director of Administration & Board Governance 

    • Initial Complaint

      Date:06/08/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle and had it financed through ******* ******* ****** *****. I then applied for PSECU to take over the loan. They did, and sent a check through the mail for the payoff amount of the truck. The check was never received by me (why they would not just send it to **** is beyond me). A month later, i was contacted by **** advising that I was late on payments. I advised them of the updated and told them I've been making payments with PSECU. PSECU issued a new check for the payoff amount, excluding late fees and interest accrued for their mistake. Now, I am out $300 and PSECU is refusing to correct the mistake which is costing me the $300.

      Business Response

      Date: 06/15/2022

      June 15, 2022

      *********************************
      Better Business Bureau of
      Metropolitan Washington DC and Eastern PA
      1337 North Front Street
      Harrisburg, PA 17102

      Dear ******************,

      I am writing in response to your email dated June 8, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********.

      Please know that due to the sensitive information being submitted, we contacted the individual directly by telephone on June 10, 2022 and consider this matter closed.

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at ************.

      Sincerely,
       
      Ivana J****
      Manager, Administration & Board Governance 


      cc: George R******, President & CEO
            Francis P*****, Chief Risk Officer & General Counsel
            Tammy H********, Director of Administration & Board Governance

    • Initial Complaint

      Date:05/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on hold for over an hour trying to get help with financial hardship. I need a call back.

      Business Response

      Date: 06/03/2022

      June 3, 2022? 

      *********************************? 
      Better Business Bureau of? 
      Metropolitan Washington DC and Eastern PA? 
      1337 North Front Street? 
      Harrisburg, PA 17102? 

      Dear *** *******,? 

      I am writing in response to your email dated May 25, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********. 

      Please know that due to the sensitive information being submitted, we attempted to contact the individual directly by phone on 5/26 and 5/27 to discuss the matter further. We were unable to reach the individual and left him a voice message.  

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at ************.? 

      Sincerely,? 

      Ivana J***** 
      Manager, Administration & Board Governance? 

      cc: George R******, President & CEO? 
      ????? Francis?P*****, Chief Risk Officer?& General Counsel? 
      ????? Tammy H********, Director, Administration & Board Governance? 

    • Initial Complaint

      Date:05/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 13th I was away in Vegas for a family emergency and my card was flagged I sent 254.00 to a credit card I couldn’t use because they sent me paperwork to suspend payments to my card so now I am out 254.00 of money I didn’t have and now I am late on my rent and my four children are without because my card was flagged fraudulent and locked while 5 hours away

      Business Response

      Date: 06/07/2022

       June 7, 2022

      *********************************
      Better Business Bureau of
      Metropolitan Washington DC and Eastern PA
      1337 North Front Street
      Harrisburg, PA 17102

      Dear *** *******,

      I am writing in response to your email dated May 25, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********.

      Please know that due to the sensitive information being submitted, we contacted the individual directly by telephone on June 6, 2022 and consider this matter closed.

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at *************

      Sincerely,

      Ivana J****
      Manager, Administration & Board Governance

      cc: George R******, President & CEO
            Francis P*****, Chief Risk Officer & General Counsel
            Tammy H********, Director of Administration & Board Governance
      Tell us why here...

    • Initial Complaint

      Date:05/11/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/10 at 1:29am my car was repoed by PSECU. I am not in arrears with payment. I have proof of me paying monthly. The car was in my boyfriends name who passed last May. I was planning to pay it off next month and have the title put in my name. I was NOT notified this was going to happen nor was the tow reported to the police department. I called the police thinking it was stolen. All towed vehicles must be reported to the police department per the Officer I spoke with. I don't even know where the car is.

      Business Response

      Date: 05/27/2022

      May 27, 2022  


      ********************************? 
      Better Business Bureau of? 
      Metropolitan Washington DC and Eastern PA? 
      1337 North Front Street? 
      Harrisburg, PA 17102? 

      Dear ******************,? 

      I am writing in response to your email dated May 16, 2022 regarding a complaint the Better Business Bureau (BBB) received about PSECU, which was assigned the ID of ********. 

      Please know that due to the sensitive information being submitted, we contacted the individual directly by telephone on May 27, 2022, and will work with the individual directly on a resolution.

      Thank you for sharing this correspondence with PSECU. If you have any questions or feel I may be of further assistance, please do not hesitate to write again or contact me by telephone at ************.? 

      Sincerely,? 

      Ivana J****? 
      Manager, Administration & Board Governance? 

      cc: George R******, President/CEO? 
      ????? Francis P*****, PSECU Chief Risk Officer?? 
      ????? Tammy H********, Director of Administration & Board Governance? 

      Customer Answer

      Date: 06/02/2022

      I left a voice mail message yesterday returning their phone call

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    Pennsylvania State Employees Credit Union is NOT a BBB Accredited Business.

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