Complaints

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in a car accident in december of 2020 which totaled my chevy cruize. At the last minute, the last day I had my rental, I went to *** ***** which had been recently bought by Jim Shorkey in Bakerstown PA. I was kept there for 5 hours, 2 of which were after close. I told them I didn't care what vehicle i was put in as long as the payment was under 400 a month and not white or tan. They strong armed me with time constrants into agreeing to a 2020 Chevy traxx, didn't even let me test drive it! I had a rollover amount from the previous loan of 2000.00 dollars which the down payment of 2500,00 that i paid shouldve covered. After all was said and done the car was ticketed for 22000.00 and I paid 24000.00 but 2 of that was already taxed and the way the sales woman wrote the slip she taxed me for the entire 24000.00 which infact taxed me twice of 2000.00 of that amount. I was also mislead about the extended warranty that I purchased, I thought it lasted the entirety of the loan, but alas it only lasts 4 years from purchase date and it came with a warranty already so I was basically lied too to get another $3000.00 out of me when all was said and done. I hate this car and have been trying to get Jim Shorkey to take it back at any means possible. I've spoken to managers I've tried everything. They valued my car at 13,000.00 at one point a few months ago meanwhile two other dealerships were quoting me $20-21,000.00! The manager refused to even help me stating that they follow strict guidelines and policy including a test drive which I was never allowed to do! I hate this car! And they definitely took advantage of someone desperate and who needed a car asap!

  Business response

  04/28/2022

  To whom it may concern,
  
  On December 28th in the year 2020, ******* ***** came in to purchase a car.  She explained to us that her car was totaled and she had to get a vehicle.  She had just came from another dealership, Baierl Automotive in Wexford, Pa and she stated that they would not help.  We did explain to her that with the bank approvals, the only car that would work that night was a New 2020 Trax.  No one forced or “strong armed” her to purchasing the car, all we did was give her options that she decided on.  As for the pricing of the vehicle, The MSRP was $22595, ******* qualified for GM Employee Pricing at the time, which makes the sale price $21,268.95, then we had to ad $2899 to the selling price that we had to cut her back a check for the balance owed on her totaled vehicle, this is why the selling price was $24,167.  There was also a rebate of $3500 that came off the price of the car before taxes.  When she sat down with the Finance Manager to go over her options she was 4 options for Extended Mechanical Coverage, Guaranteed Asset Protection, Lux care Protection and Wheel tire protection.  This are options we present to all of our customers.  ******* accepted and initialed that she wanted the mechanical coverage and GAP Protection, she did decline and initial the Lux care and wheel and tire protections on the form.  The form also gives her the option of declining everything, which she did not.  The price of mechanical coverage was $3227 and the Gap protection was $480.  So with the 2 optional items that she agreed on and including tax, titling, doc and plate fees everything came to $26,625.65.  She did put $2500 down, which had finance $24125.65 with GM Financial.  Her payment ended up being $399.10 which is under the $400 she wanted.  There was nothing mislead on the warranty, coverages, terms and options were presented and that the warranty she chose would only give her 1 extra year of coverage.  As for her complaint about the taxes, they are accurate based on the selling price, warranty she accepted less the rebates.  ******* wanted us to build in her balance to payoff the loan of her total loss because she did not have GAP protection on that loan.  Her money down that she gave us comes off the total amount finance.  When she purchased the car, COVID was still at high levels, and we do not go on a test drive with a customer but we do offer tests drive to everyone, that they can go on if they choose to.  When she was offered the test drive, she told the sales person it does not matter.  So she did not take a test drive which is correct but it was her decision. 
  
  ******* did come back to the dealership in November 2021 to try and trade the vehicle in, at that time we did tell here around $13000.  I can not control and did I see that other dealers gave her $20,000 for the car, if that was the case, why did she not trade it in with them? 
  
  As for taking advantage of her, that is untrue.  As she has stated, she did not care what vehicle she got, as long as it was under $400 a month.  The Trax was the only vehicle we could get approved for her with the bank.  She also was given the options to choose additional items, some she accepted and some she declined. 
  
  Sincerely,
  
  Michael P*******
  General Sales Manager
  Jim Shorkey North Hills Chevrolet
  ************ ******************************
  
  LOVE THE CUSTOMER, LOVE THE TEAM, KEEP IT VERY VERY VERY HUMBLE
  Tell us why here...

  Customer response

  04/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *****

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Jim Sharkey about my jeep Grand cutting off on me in the middle of traffic and switching to neutral and never coming back on,I had to get the brake line checked out first month because brakes weren't feeling right,the transmission doesn't Switch how it's supposed to since I drove it off the lot,I called them about warranty they thought they sold me but it was a lie I brought service agreement when I got the car for 36months and 36000miles, they stop answering the phone and wouldn't tow my truck to their lot I had to call my service agreement service just to have it towed, when my truck got there they told me the Diagnosis test was 150, today they called and told me it's 150an hr and it would probably take 4 hours no way possible Jim Shorkey is able to do this, I just want legal action done

  Business response

  04/20/2022

  *****, the dealer is aware of your extended warranty and we are doing everything possible to get it covered under your policy. The problem arose when the warranty requires us to find cause of failure before covering any repairs . It is the customer responsibility to authorize tear down to verify cause of failure which was presented to you and you had stated that there was no way you were paying for any of that. You then stated after a call from our service manger to you that you gave us the go ahead and would pay the tear down costs but that it definitely is covered and hung up the phone. We strive to take care of all of our customer in a professional environment but that can be tough when we can't get professional communication from the customer. We are still working towards getting coverage for you and appreciate your patience and understanding. We should have a response today or tomorrow from the extended warranty about what is needed for the repair. 
  
  

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 10, 2022 my wife and i both leased brand new vehicles. We traded in our existing vehicles and upon the agreement i was to receive a check for $11,600. My wife is to receive $2,900. We were to receive these payments after confirmation of the existing loans being satisfied on the traded in vehicles. My loan was satisfied on 1/19/22 and hers was satisfied on 1/20/22. It is now April 14 and we have not received anything. We have left numerous messages and sent several emails and have had no response. Upon my last message, the receptionist was to hand deliver to the message to whom it was supposed to go to expressing my displeasure and still no return call. My wife has also left messages regarding service needed on her vehicle and still not receiving any return calls.

  Business response

  04/28/2022

  Hello, the customer was spoken to on Monday. This issue is being resolved. The checks were delayed for some reason. We overnighted the checks to him Monday. 

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from Jim shorkey Kia with a trade in. The dealership knowingly sold me a car that they didn't have an mso for. Infact the didn't even own the car. The title was originally titled to someone else first but was sold as brand new. So the new car warranty was invalid. Started in April 2021 and is still ongoing. Kia and jim shorkey have done nothing but tried to cover up the facts. They back dated paperwork. Falsified the credit reports to drop my credit over 100 points

  Business response

  04/18/2022

  There was a paperwork error on a previously sold car, we had used the wrong VIN number.  When he bought his car is when we realized that the error occurred. KMF had the other customers deal funded and would not fund his deal since they both had the same VIN. It took us time to get everything corrected and in that time was when the first payment was due for *****. We worked everything we could to get everything done as quickly as possible, but the bank was also behind due to be short staffed from the Pandemic.  In terms of falsifying any documents to make someone's credit score lower, we have no way of being able to change their score.
  
  
  Eric C******
  General Sales Manager
  Jim Shorkey Kia

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  The loan for the car was first inquired about on April 8. The bank nor jim shorkey Kia finalized the transaction until June 12. No payment could have been made prior to that June 12 date because no loan nor account existed before June 12. So, in a effort to cover up their mistake they reported to the credit agency that a missed payment for may and a mysterious payment in June with no records of who made said payment. They can fix the falsely reported info for the loan just the same as they originally reported by. ***** ********

• Initial Complaint

  03/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought out my lease on February 23rd. Due to the length of time it took to get all arrangements made for the purchase, I had made a payment on the lease. The bank that financed my loan had already cut the check for the original amount of the vehicle before the payment to the lease was made. This caused an overpayment on the vehicle. The finance department stated that I would receive a check from their corporate office within 7 to 10 business days. However, it has been 4 weeks since the purchase. I have called and left messages with the corporate office asking when I would receive my overpayment back, but no one has contacted me back. Just looking for someone to help me get my overpayment back. I have all paperwork on vehicle cost and copy of the check.

  Business response

  04/04/2022

  Hello,

  Unfortunately, any over payment made would have to be refunded through your bank and not the dealership. Contact your lender, they will be to assist you further.

  Thank you.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealership failed to honor a warranty, and they are not responding to calls or e-mails. I contacted the dealership in January of 2022 after discovering an oil leak late in 2021. They vowed to work with me to resolve the problem since the vehicle was still under warranty. They asked me to take it to a local dealer for an estimate since I live over 60 miles away from the dealership. The local dealer does not repair bmw model vehicles but did inform me that the leak was from the oil pan, likely a $1,000 repair. I related this info to the dealership and have been getting for lack of a better term “the run around” ever since. I simply want them to honor the warranty and repair the vehicle. I can provide the warranty documentation via e-mail upon request. Thanks!

  Business response

  03/17/2022

  
  We never did receive the requested written estimate from the customer confirming the source of the oil leak from his local dealer. Our 3 month/3,000 warranty limited powertrain warranty was issued to this customer at delivery. We still don’t know if this will be a covered repair under the warranty guidelines but have asked the customer to use our service department for the repair and intend to make the honor at no charge to the customer.
  
  We have also offered to loan him a service loaner vehicle while the repair is being made.

• Initial Complaint

  03/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Was starting the process of trading in my lease and purchasing a new vehicle around 2/16/2022. Had a friend from another dealership pull some information for me to see where I would be payment wise. Once the request was made for the lease buyout, Jim Shorky began contacting, as that is who is previously leased my vehicle through. I spoke with a gentleman and allowed them the opportunity to run some numbers for me as well. I was called in to work and the gentleman (and other people) continued to texted me even though I stated I needed to still talk with my wife. I ended up going with another truck from a different dealership. I texted back the gentleman and informed him of this and was told he was out (even though he had texted 30 minutes before that). After that…I continued to get emails (on my work email) and text messages. I want my contact information removed and to no longer be contacted.

  Business response

  03/14/2022

  *****
  
  Thank you for reaching out to us.  We will have your contact info removed.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contacted Jim Shorkey Kia wexford on 2.2.22 to see if my car was safe to drive. They could not advise me, so I made an appt at 11:00 the next day. The car was towed using Kia roadside assistance to the dealer on 2.2. - It was my radiator and a part needed to be ordered. -They had my car for a week, I picked it up 2.9. - Upon leaving work on Thursday 2/10 I noticed that the front grill imbedded in the fender was different. - I texted and sent pictures of my car to the service manager along with what should be on my car based on the VIN number - I took it in on Friday Feb 18th for him to look at and asked to have the original part put back on my car. - I left under the agreement that they were ordering a new part. After they insisted that I provide pictures of my car. Mind you I have no pictures of my car for the week they had it in their possession. - When I texted to follow up a week later, the Service Manager asked for pictures again in order to order the part which is not how we left it that Friday. The part should have been ordered. - I told him that I had consulted with a reputable auto body shop and they confirmed that it was not the right part based on the fact that my fender is a 2 part fender and the part on my car is for a one part fender. They had also verified that based on the VIN it was not the correct part. The manger put me on Hold and never returned. - I requested to see the video tape of the duration my car was with them and a copy of what had been submitted to the warranty company. I never received a response. - I filed a complaint with Kia on 2/24 and have yet to hear anything from the dealer. -The part is not broken it is simply not what should be on my car. I just want an exchange to have the correct part put back on my car.

  Business response

  03/08/2022

  To Whom it may concern,
  

  ****** ***** vehicle was towed to the shop. The vehicle was checked over for the concern for a coolant leak. We found the leak in the radiator and order the radiator. The vehicle was then pulled outside and parked till the parts came in for the vehicle.
  
  When the parts came in the vehicle was pulled into the shop for the vehicle to be repaired by the technician. The repair was performed and the coolant system was check over for leaks. Vehicle was operating as designed.
  
  There was at no point where the dealer swapped her lower grill when the vehicle was here. The dealer did asked for proof that the grill was not the same. We never received any proof.
  
  As stated by ****** **** the grill on the lower front cover is not broken and we did not swap this grill on her vehicle, it was the one that it came in with when the vehicle was towed to the shop.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 BMW X1 truck from Jim Shorkey August 18,2021. I also purchased a $3800 service contract that was supposed to have a $250 deductible. Last month I got a notification that I would need a oil change soon and my right turn signal bulb had a malfunction. I reached out to Jim Shorkey to inquire about my service contract I purchased. They said to bring the truck to them. I went there and told them I was ok with them doing the turn signal but I wanted to take my truck to the bmw dealer for an oil change. Sabrina the financial manager said the process was for me to bring my truck to them and they take it to bmw. I’m like I don’t need a middle man I can take my truck to bmw myself. She told me that’s not how it worked if there’s a Jim Shorkey within 40 miles I’m supposed to take it to them. Mind you they are not a bmw dealer so I tell her can she cut me a check because I can get a service plan wit the bmw dealer for $3845 with a $100 deductible and that I’d rather deal with them. She had Hannah check my mileage and see how much money they could give me. I said but I never used the contract so please just cut me a check. She had me wait then she said she got my contract switched to bmw which was a lie. Long story short I took my truck for oil change and tires and turn signal which would cost me $650 and I was ok with that. Well bmw found a leak in my thermostat and said I needed a water pump so I’m like ok figuring I’d pay an additional $250 for my deductible. Well bmw sent the warranty a bill of $3668 and they agreed to pay $1358 and me to pay $2300 plus my original $650. Bmw charges $220 hr for service. They said the most they could pay was $154 hr. Bmw said $346 for the part and they said they’ll pay $136. They picked and chose what they would cover when they’re supposed to cover everything. Now the managers won’t take my calls and sending me in circles. I can’t get in touch with corporate. If Sabrina would’ve cut my check I would have bmw coverage. HELP!

  Business response

  02/23/2022

  Customer's service contract has a tie back to Jim Shorkey dealerships within 40 miles.  This tie back was released to A&L BMW for repairs.  Repairs were approved for parts and labor for 9.5 hours based on Alldata.  However, A&L is attempting to charge 20 hours of labor. 

• Initial Complaint

  02/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a threatening harassing call from a manager at Jim shorkey named Diana t********* She actually called my job harassing my Job looking for me. No even 30 days past due bill. Suggesting I borrow money from someone & come into her office that very day to make a payment or else.. After me speaking to a member from her office the day before & established I would come in following week. Diana said she doesn't care who I spoke with. I never hired her as my financial advisor ever. Why did she call my job??? Trying to get a black man fired. Diana said someone TOLD her I changed my phone number. However she is telling me I changed my cell phone. While calling me at phone number she said I changed. And keeps calling me & sending Email. All because she told me to lie to bank if they ask me if I maid full payments say yes

  Business response

  02/16/2022

  Dear Consumer,
  
  After review of your complaint with the BBB I held a meeting with all employees involved with your purchase.  On February 1st you purchased a 2017 Ford Escape from our dealership in Austintown, Ohio.  At the time of purchased there were 3 items that you owed us as part of that deal; $1000, a 2008 Chevy Impala with VIN ending in: ********* and a clear title for that vehicle.  You had told members of my team that the Impala and the clear title would be given to us the next day, 2/2/2022, and the $1000 we would have on 2/15/2022.
  
  As of today 2/16/2022 you have failed to provide us with the 2008 Chevy Impala, the clear title, and $500 of the $1000 owed.  When a customer misrepresents their commitment to us as a dealership we take that very seriously.  As of right now you have not satisfied the agreement you made with us and need to rectify the situation with us as a dealership.  Until those items are satisfied we will continue to contact you by all means that we have available.  If this issues continues we as a dealership will seek legal action, if necessary, to get them resolved.
  
  Please contact me directly to satisfy these items immediately.  Justin B******* General Manager, ************* ****************************Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩