Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Reordered checks.I was given the amount they would deduct from my checking account ********* bank statement shows $81.00.I called there phone number. I was told there are shipping, processing, and other fees added.That information was not disclosed when I ordered.Business response
06/24/2024
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.
Concerning your recent dispute of order total, our records indicate that the amount charged was $84.30. A refund for the total amount of $84.30 was submitted. Please allow 7-10 business days for processing.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
*************************************
Direct Checks Unlimited Sales, Inc.Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company falsely advertises it's prices. Do not order from them! Who knows how much they will charge you! Once you submit payment, they add on an additional handling charge on the payment confirmation page that didn't exist before and wasn't in the previous total. In my case, they charged me almost 50% more than I was expecting. You are better off dealing with an honest company. Now I'm wondering if I'm even going to get anything from them at all.Business response
06/17/2024
Contacted customer directly left message to return call.Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 17th, 2023, I was told by *** that a check for $60.85 was sent to shut down plant in ** even though it was address on re-order form. I was told check would be destroyed. It was cashed. On 4/24/24, *** told me I would be credited only $53.10 immediately. On 5/21/24, ******** told me it would be immediately put through again. I did receive a letter dated 4/25/24 stating a credit of $53.34 was due but still haven't received it.Business response
06/13/2024
Contacted customer directly to communicate investigation on payment due to customer.Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered checks from Style Checks. The total at check out was $37.98. Bank account was debited for *****. I called Styles checks to dispute the charge and was told fees were added for shipping, which stated was free when I order, was charged a handling fee along with other charges. They said the order had already shipped and that it could not be canceled. The only option was to return the checks when I received them.Business response
05/14/2024
I would like to take this opportunity to thank you for ordering from Styles Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.
After investigating this matter, I would like to explain that the total of $37.98 was the subtotal prior to checkout for your online order. As a courtesy, a refund in the amount of $32.71 will be issued to the credit card used at the time of sale. Please allow up to 10 business days for processing.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
*************************************
Direct Checks Unlimited Sales, Inc.Customer response
05/16/2024
I am rejecting this response because:
When I tried to call the number a second time the number on the bank statement provided directed me to a *********** *** hotline. Assuming I had been scammed I closed the account which the ******************** had been printed. Opening a new account has left me with no access to my money for days. A refund to that account will do me no good as it will just be returned to the sender. I would like a FULL refund via check by mail. It is only fair considering the hassle I have went through. Furthermore I find it deceitful to be quoted one price at check out and have fine print and boxes checked after your card info is entered in only to pay twice what was quoted. BAD BUSINESS!!!Business response
05/16/2024
Thank you for your prompt response.
I attempted to call you directly so we can partner to resolve this issue. The phone was answered and was disconnected upon answer.
Our records indicated that a credit card was used for purchase, $32.71 is already being processed back to the credit card, and a refund of $37.68 will be processed in the next 7-10 business days.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
*************************************
Direct Checks Unlimited Sales, Inc.Customer response
05/21/2024
They have now taken ***** back out of our checking! Please refund again like you stated you would.Business response
06/13/2024
I would like to take this opportunity to thank you for ordering from Styles Checks. Thank you for explaining the additional charge to your account.
$37.98 will be refunded in the next 7 to 10 business days.
I apologize for any inconvenience this may have caused you.
Sincerely,
*************************************
Direct Checks Unlimited ****** ****Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In October I ordered some checks to be printed and then realized I didnt need them so tried to get the order canceled before printing. Didnt happen talked to a representative and they canceled the order, told me to send checks back which I did. Got a letter saying a refund would be sent 10/20/23. Have talked to several people since and still havent received refund for *****Business response
02/28/2024
Contacting *********************** directly.Initial Complaint
01/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I sent an order in for four boxes of checks in September 2023. I only received two boxes. I called them several times ( 4 ) about the money owed back to me in total $30.53 They keep giving me different excuses and tell me the amount will either be credited back to my checking account or sent back to me in the mail. Ive talked to customer service and the billing department without any real resultsBusiness response
01/15/2024
I would like to take this opportunity to thank you for advising that you have not received your refund.
Our records indicate that a refund was issued via check and mailed to you on 12.20.2023. I did leave message for you with my direct number to call at your earliest convenience so we can resolve this matter.
I apologize for any inconvenience this issue may have caused you.Sincerely,
*************************************
Direct Checks Unlimited Sales, IncInitial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 4th I purchased a new vehicle. I wanted to make a down payment of $7000. when I realized that I was out of checks. I went online and ordered more from the company I had previously used. It was a Friday and I needed the checks by Tuesday the 8th. I paid for two day shipping. I did not order any special type, lettering, or insurance. I only wanted two boxes as checks seem to be not used much anymore. I was figuring paying about $30. I did not receive the checks in two days, I did not receive the checks in a week. I ended up getting special permission from my bank for a one time transaction to make the down payment on the vehicle. No bill came with the checks when they arrived. Not much of anything came with the checks. They were in two manila envelopes. When I received the credit card statement from where I paid for the checks I was shocked! I would have immediately returned them but needed to pay first of the month bills with them. Even if I don't get some of my money back, this was scalping. Checks way over priced.Business response
10/03/2023
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.
After investigating this matter, we have processed a refund in the amount of $78.16. Please do allow **** business days for the refund to process.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
*************************************
Direct Checks Unlimited Sales, Inc.Initial Complaint
08/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
8-24-23 Direct Checks Unlimited debited $52.64 from my checking account. I have NEVER placed an order with this company and have never authorized this company to debit my account for any amount. I want the money put back into my account and for this ********************** to have no further contact with my bank. IT IS A BOGUS CHARGE. NEVER USED OR ORDERED FROM THIS COMPANY IN MY LIFE!!Business response
08/28/2023
Contacted the customer directly to resolve.
Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was purchasing checks online at this website and as I was clicking the "Pay Now" button a charge for $6.50 in "Handling Fees" appeared on the receipt. I wasn't able to catch it before it went through. There was no warning or alert that a handling fee of this size was to be added at the end. This is slimy business practice and predatory in nature.Business response
08/22/2023
I would like to take this opportunity to thank you for ordering from Checks.com. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.
After investigating this matter, I would like to advise that a refund in the amount of $6.50 has been requested and should refunded to the credit card that was used to process the order in the next **** business days.
I apologize for any inconvenience this misunderstanding may have caused.
Sincerely,
*************************************
Direct Checks Unlimited ****** ****Customer response
08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This Check Company place let someone make checks in my name and address with a fraud checking account with ******** I do not have an account with ******** They never verified to the ******* this was legit account. They let them make these checks mail them out same day to them. They advertise on their website they do this, and they did not do this and let someone make checks in my name. Someone fraudulent made checks out and now I owed all this money, and my credit is ruin because of your company doing this,Business response
08/21/2023
We are reviewing all information related to this request.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
59 total complaints in the last 3 years.
20 complaints closed in the last 12 months.