ComplaintsforDavison Design & Development, Inc.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been paying this company start 2017 payment they have agreed to make me a app I am still waiting

  Business response

  06/14/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******* ******** against Davison Design and Development, Inc. (Davison) on or about 06/01/2024. Mr. ******** is a valued client and Davison is continuing to work with him on his project.  Unfortunately, his complaint grossly misstates the facts regarding his project.
  
  His complaint states he paid $25K in 2017 for the development of an application and nothing has been done by Davison.  This is simply false. The following is an accurate summation of his project:
  
  He submitted the idea in 2018.
  In March 2020, he entered a service contract for the creation of a Wireframe and Application Layout, not for a fully developed application.
  In December 2020 he made final payment of the fees of $3,450, not $25k.
  In April 2021, the wireframe and application layout were created and provided to him for his approval.
  From April 2021 to April 2024, Davison made numerus attempts to contact Mr. ******** with no success.
  In April 2024, Mr. ******** provided notice that he did not approve of the wireframe and application layout and requested numerous changes.
  Davison is currently addressing his concerns.
  
  There is no basis for the complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an invention book idea that I took to Invention land or Davison Design and Development in RIDC park in Fox Chapel. They told me they could make the book and it has been 2 years of no production. They decided that they would like to develop characters who make up the book and that is where we started. I continuously told them it was a book and didn't need characters with out the book being made first, but was continuously told this is all part of the process. I have been strung around for 2 years to the day and still nothing is in production. In addition, the person that I have been talking to this whole time, the only person, has stopped contacting me about the process. His name, or fake name, is Jack B*****. I think they get to a certain point with all their BS and they have no more BS to spew and they don't know what to do next. That's how it seems anyhow. I have read the many complaints about this company on-line and can't believe they are still allowed to be a company and steal money. I would like a full refund of my money, because I did not get anything from them. I can't go to the store spend money and walk away with nothing. Please stop this business from stealing money from innocent people! Please!

  Business response

  06/14/2024

  
  This letter is in response to the above referenced complaint filed by Mr. ******* ******* against Davison Design and Development, Inc. (Davison) on or about 05/29/2024. Mr. ******* has been, and continues to be, a valued client.  Regrettably, his complaint contains false and defamatory comments.  As will be detailed below, services have been provided pursuant to his express written authorization.  There is no basis for his complaint.
  
  Briefly stated, Mr. ******* initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. The individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, the executive summary and the authorization to proceed with presentations. He provided his written approval for each of these stages and the presentations are currently being performed.
  
  Setting aside his defamatory comments, Mr. ******* alleges that Davison decided to include characters as a complement to his book.  This is false.  When he initially contacted ‘Davison, he submitted his ides through an electronic portal.  In his description of his idea he explicitly stated “A book with figurines…”  Attached is copy of his initial submission.  (Note the remainder of his submitted idea has been redacted for confidentially.)  Also, he alleges there has been no “production” of his product.  Davison is not a publishing company that would put a book into “production”.  Davison is a design and development firm the designs new products and presents those products to companies with the goal of securing a license agreement.  It would be the subsequent company that “produces” the product.
  
  Davison has performed the services for which Mr. ******* contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been scammed out of money of the sum of $10,000. I call and leave messages but no one answer nor return my calls person of contact is Debra W*****, Sr. Project Manager

  Customer response

  04/08/2024

  ****** ****** is deceased and I am his widow/wife. ****** passed away February 13, 2024 and I am his living Era to his belongings.  Davison is aware of his death and has ceased communication with me.

   

  Business response

  04/18/2024

  
  
  This letter is in response to the above referenced complaint filed by Ms. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 04/04/2024. While Davison extends its condolences to Ms. ****** on the passing of her husband, there is no basis for her defamatory comments.  Davison’s services have been provided with her husband’s express written approval and authorization.
  
  Simply stated, Ms. ****** is not, and has never been, a client of Davison. Her husband, ****** ****** was the client and he provided his written approval throughout the development of his project. When informed of his passing Davison requested documentation as to the legal representative of Mr. ******’s estate.  By law, the only individual that can take action on behalf of the Estate of ****** ****** is its legal representative.  As recent as April 4, 2024, Davison made this request of Ms. ******.  To date, Davison has not received said documentation.
  
  All services provided by Davison have been performed with the client’s express written approval.  Davisons has not received verification of the identity of the legal representative of the Estate of ****** ******.  Only said individual can take action on behalf of the estate.
  
  There is no basis for the complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Davison to help me with my patent and in the end five years later and 23 grand out of my pocket I have nothing to show for it and they are still doing what they do , take your money and promise u everything till u have them payed and then they forget who u are. I feel violated for what I went threw with those guys not to mention broker than I was when this started.. If your thinking of patenting something please take my advise and go elsewhere or u will find out for yourself just what im talking about.

  Business response

  03/29/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ****** ******** against Davison Design and Development, Inc. (Davison) on or about 03/21/2024. Mr. ******** has been a valued client.  As will be detailed below, services have been provided pursuant to his express written authorization.  There is no basis for his complaint.
  
  Briefly stated, Mr. ******** initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. The individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, the executive summary and the authorization to proceed with presentations. He provided his written approval for each of these stages and competed a questionnaire about the Executive Briefing providing positive feedback.  Enclosed please find copies of his signed approval of the final design, and his authorization to proceed with the presentations. Note the actual approved design has been redacted for confidentiality.
  
  In his complaint, Mr. ******** alleges he hired Davison to secure a patent for his product. To the extent he believes Davison was to provide patent services, he is mistaken. Davison is not a law firm and does not provide patent services or any other legal services. The contracts are explicit in that regard.
  
  Davison has performed the services for which Mr. ******** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

  Customer response

  04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello this is ****** again, just to show a little more proof that Davison was in the wrong they did send me a check back for the amount I paid them but my attorney told me to void it out and send it back because he thought we'd do better in court trying to get reimbursed fir damages like the 5 years they wasted of my time and not getting my invention anywhere  they told me that process usually takes 2 years max but not in my case.. I'm really disappointed in everything with the patenting process, and especially with Davison. I put all my trust in them not knowing there were companies out there that make a living from scamming people out of their money and promising things that they don't plan on doing for a person. I put alot of time into getting them paid ,it was horrible but managed to get it done then they didn't come threw on their end. They tried making the book for my product and that took forever cause they thought they sent it to the publishers and didn't, then when I finally did get it they had 3 different names in it for the same product. I asked for my prototype back and they lost it for a while, took a couple good months b4 getting that back, actually my attorney had to get on  them then they finally found it. It was a shit show like this the entire say, everytime I contacted Gary Humes he always had some excuse why things were moving along very well. Not happy at all with them. I'll never use them again nor will I ever think about doing a patent again. It was a waste of 23 grand.

  
  Regards,
  
  ****** ********

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I’ve invested over $16k and the company failed to uphold the contract to secure a deal with a company after providing my invention to them. They have failed to provide any proof of reaching out to any companies on my behalf. They do not show up to scheduled meetings, I have to constantly chase them in order to try to get updates on the progress that we are making. To date it has been approximately 10 months and they have not delivered on any of the business deals that they promised to secure for me. At this time I am seeking a full refund for them not upholding N the contract. After further research I have found that other inventors have experienced the same thing and at this point I no longer want to do any further business with them and am just requesting a release of my ties with them business wise and financially. I can provide proof of receipts if necessary.

  Business response

  03/29/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 03/18/2024. Mr. ****** has been, and continues to be, a valued client.  As will be detailed below, services have been provided pursuant to his express written authorization.  There is no basis for his complaint.
  
  Briefly stated, Mr. ****** initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. The individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, the executive summary and the authorization to proceed with presentations. He provided his written approval for each of these stages and competed a questionnaire about the Executive Briefing providing positive feedback.  Enclosed please find copies of his signed approval of the final design, his authorization to proceed with the presentations and the completed questionnaire about the Executive Briefing. Note the actual approved design has been redacted for confidentiality.
  
  Mr. ******’s fundamental complaint is that his product idea has not been licensed.  Davison simply does not guarantee a particular product idea will be licensed; much less guarantee a financial gain.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product idea will be licensed, or that a client will realize a financial gain.  Unfortunately, the reality for most individuals is that their product idea does not get licensed.  When faced with an outcome not meeting their unrealistic expectations, too many clients forget that they knowingly undertook a risk after being fully informed of the risk by Davison.  Instead, they lash out, relying on a mistaken belief that their product ideas were special and should have prevailed where others did not.
  
  Davison has performed the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

  Customer response

  04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hell my name is ******** ****** ** & my complaint is #********. I writing in my response to Davison. They have failed to meet the obligations and have yet to show me any proof of any results just words. I’m even suppose to receive calls every month about the progress moving forward and I do not receive calls or any updates. Instead, in chasing them trying to see why they’re not calling me. This company is a joke and this point and did nothing but rob me and put a fork in my dreams. There no progress none what so ever. In fact it’s only after they take your money that you notice, they haven’t landed a customer a licensing deal in over 5 years! So how is this company even considered successful? I feel completely robbed! Imagine giving a company just under 20k for a job and nothing happens! Nothing! No results nothing. Failed scheduled calls nothing. No emails! Even the website is a hoax. There’s no updates since 2009 if I believe. Also, I have proof of their negligence and these failed attempts to respond in my emails or call on scheduled meetings in my many attempts to reach them through calls and emails. I’m not the only one it seems. Now today, there are hundreds of complaints about this company and how people feel robbed with no results. So No, I do not agree with there response and would like a total refund of my money and to withdraw from them and there business practice. 

  
  Regards,
  
  ******** ****** **.

  Business response

  05/02/2024

  
  
  This letter is in response to the additional comments submitted by ******** ****** on or about 04/23/2024 regarding the above referenced complaint.  Davison’s original response of 03/29/2024 is incorporated as if full set for therein. The additional comments do not raise any new issues.  However, for clarity, his concerns will be addressed again.
  
  Mr. ****** alleges he did not receive proof of results.  That is false.  As stated in the initial response he provided his written approval for each of the design stages and completed a questionnaire about the Executive Briefing providing positive feedback and authorized the presentations.   
  
  Next, he alleges was not updated on a monthly basis since 2019.  This is false.  I will assume his reference to 2019 is a typo as he did not contact Davison until 2021.  While the services were being performed he was regularly updated as evidenced by his numerus approvals, etc.  Having completed all services, the project became reactive, meaning a client would only be contacted if a corporation expressed interest in his product.  This was explained to Mr. ****** in an email dated 04/01/2024.  His contention that he is to be provided a monthly update in perpetuity is not reasonable.
  
  Thirdly, he alleges that Davison does not disclose its historical success rates until after money is received. This is false. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the historical success rate of securing a license and for a client to receive a financial gain. Mr. ****** acknowledged, via an electronic signature, that he both received and read these disclosures.  The disclosures are also freely available on Davison’s website. 
  
  Davison has performed the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  From: ***** ****** **************************
  Date: Sat, May 11, 2024 at 4:02 PM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint #********.
  To: Better Business Bureau <************************
  
  
  I made a typo in my response sorry but it will still be just.
  Sent from my iPhone
  
  > On May 11, 2024, at 3:57 PM, ***** ****** *************************> wrote:
  >
  > my

  ----------------------------------------------------------------------------------------------------------------

  My name is ******** ****** ** and I once again do not agree with the terms set forth by Davison company. They fell to uphold there agreement and on countless occasions, they failed to contact me or respond back to my messages, either by email or voicemail. I have yet to hear from them and have proof that i will provide in a few pictures. I only wish i took a screen shot, of every attempt prior to this one. I can give a call right now and will not retrieve an answer or a returned call back from them. Once again I feel completely robbed as I’m sure many others do as well. It’s a horrible feeling as this has been detrimental to my mental health. I work so hard on this only to be at home the company fail me horribly. Maybe i would have a little more faith if they did nothing more then inform me or call me back, just simply respond. Something they promised to do every month but don’t. I’m sure they may have seen results in the past but as due to proof they haven’t been failing to get a licensing deal approved in about the past 6 years now. I can’t be more upset and would like nothing more than a refund of my money. Especially that transaction for a little over 16 thousand which they did nothing for but show me a list of companies and nothing else. They fail to communicate the most and because of that it feels like a scammed and want nothing more to do with this company. Working with Davison felt like the right thing to do at first I admit, but it turned out to be the worst decision I ever made. 

  ----------------------------------------------------------------------------------------------------------------

  Email chain:

  Begin forwarded message:
  
  From: ***** ****** **************************
  Date: May 9, 2024 at 10:43:00 AM EDT
  To: Matt A***** <***********************>
  Subject: Re: Update call
  
  I really dislike how you guys claim you’re working for the clients but can’t call and give updates, you don’t answer my calls or call me back nor respond to my emails. It’s so bad my emails are complaints but you guys not responding to my complaints. How is any of this professional at all? How do you guys feel comfortable doing this to your client?, it really sucks to feel robbed and after paying such a large amount of money and not hearing a thing, what am I suppose to do?!?!?! I call over and over and get nothing but you guys want me to sit patiently. Y’all haven’t had a licensing deal in over 6 years now! And why did I have to pay all this money to find that out in the end? You guys are not professional. You are robbing your customers and you guys have robbed me. I simply want a reimbursement of my money back. Why am im not receiving calls on a month to month basis like we agreed when I sign documents? Why aren’t you guys updating me or showing proof of work? Why are I’m hearing from you guys at all. I called enough times! This is not helping. What choice do I have and what choice are u guys leaving me but to file a complaint. Y’all haven’t done nothing but robbed me and apparently many others.  So from now on every time I call or write you guys I’ll be providing proof of your negligence to do your jobs or respond to me as well as all the previous complaints. I called today and haven’t gotten a response today nor the last few times I contacted you guys. 
  Sent from my iPhone
  
  On Mar 14, 2024, at 7:36 PM, ***** ****** *************************> wrote:
  
  Sure that’s fine. Please be sure to call me. I look forward to this very moment every month 
  Sent from my iPhone
  
  On Mar 14, 2024, at 5:04 PM, Matt A***** <***********************> wrote:
  
  
  ********;
  
  Would we be able to reschedule our call for Monday at the same time (4:30 PM)?
  
  
  Creatively Yours,
   
  Matt A*****
  Managing Senior Director of Licensing 
  
   
  
  Davison® A Better Way To Invent®
  
  RIDC Park | 595 Alpha Drive | Pittsburgh, PA 15238
  
  ************ * **** ************ ************** ***************
  
  *************** * ****************************

  
  Regards,
  
  ******** ****** **.

  Business response

  05/17/2024

  
  
  This letter is in response to the second set of additional comments submitted by ******** ****** on or about 05/11/2024 regarding the above referenced complaint.  Davison’s original response of 03/29/2024 and its supplemental response of 05/02/2024 are incorporated as if full set for therein. Again, the additional comments do not raise any new issues, a summary of facts will again be provided.
  
  All contracted services have been completed.
  All services were performed with Mr. ******’s express written approval.
  Mr. ****** provided documentation of his satisfaction with the services.
  His project is in a reactive stage, where no active services are being performed, and he will not be updated unless a company has expressed interest in his product.
  Mr. ****** was informed of this reactive status in an email dated 04/01/2024.
  Mr. ****** was again advised of this reactive status in the prior responses to his complaint.
  
  Mr. ****** continues to demand a monthly update when he has already been advised that there are no active services being provided.  His correspondence makes clear he simply wants to vent his frustrations and berate the personnel in an effort to receive an unwarranted refund. His status as a reactive client does not provide him “carte blanche” to engage is such unreasonable conduct.
  
  Davison has performed the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  05/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****** **.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went into a contract with Davison inventions believing I would be paying a one-time fee for extensive development of my idea which they seemed interested in. I spoke over the phone with a representative/project manager and it wasn't disclosed to me that there would be possible future fees for further development of the proposed product. Even if the contract that I signed through their website mentioned a separate fee for further development or beyond pre-development, I assumed it was a general proposal for other clients or business deals added as basic information within the contract, and I did not know it applied to by business deal with Davison inventions. During my conversations with them, I was under the impression I was only going to pay the first fee of a little over $900 for development of my idea proposal and a potential license sought out by Davison from companies. Companies may provide different deals or opportunities to clients on a case by case basis, and I believed Davison was working with me under a different contract which by extension, also included what I was told over the phone. They did not disclose there would be more future fees in my specific case. They failed to provide further payment information in two crucial calls, telling me I will receive a quote yet unable to answer my questions about fee so that I may have considered their service costs, and assured me that I may not have to pay when I asked. I was met with runaround responses when I mentioned fees, unable to get a clear answer despite the representative himself briefly mentioning something about payments and a plan that would suit me along with a discount in the last call. I was told development can go up to somewhere around $80,000, I assume to sell me on how their services may cost significantly less despite him not wanting to mention fees. Payments made to Davison with my banking institution are currently being disputed.

  Business response

  03/18/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 03/13/2024.  As will be detailed below, Davison discloses, in advance, its services and fees and the contracts are simply written, with no “fine print” provisions; it is not possible to be more upfront with its clients. Mr. ****** was informed of the services and fees BEFORE entering any contract for services.  The research services for which he contracted were performed and he has not engaged any further services.  There is no basis for his complaint. 
  
    In October 2023, Mr. ****** contacted Davison through its website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.”  The disclosure then provides a listing of the various services and related fees.  He acknowledged, via an electronic signature, that he both received and read these disclosures. Attached is a copy of the disclosure as it would have been presented to Mr. ******, and the electronic record of his acknowledgment of 10/24/2023 at 16:54:17 EST.  The disclosures are also freely available on Davison’s website. 
  
  Mr. ****** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed.  The research material, comprising U.S. patent documents and information on similar products was delivered to him.  Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project.  He declined these additional services, which is his prerogative.
  
  In the complaint, Mr. ****** alleges that he was not informed of the additional services required for his product development; that the payment of $995 was all that was required for the development of the product idea.  This is false.  To the contrary, the various disclosures and contracts provide;
  
  
  
  Disclosures:
  
  “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.” 
  
  The various services, and related fees, are detailed in the disclosure.  The development services, and their fees, are listed under the heading “Types of Second Phase Agreements”. 
  
  Pre-Development Agreement:
  
  Section II.B.: “Client is responsible for obtaining a product sample, packaging and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expense.  Davison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material… If Client does not make or obtain presentation materials and a sample acceptable to Davison, this Agreement will be terminated without refund of any amount paid by Client….”
  
   There is no factual basis to support Mr. ******’s complaint.  As stated above, he was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered and again as part of the pre-development contract.  The contract he entered, by its title and terms, is explicit that it was for “pre-development’ services, and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

  Customer response

  03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I in no way backtrack on any of the details mentioned in my original complaint to the BBB and fully stand by them as the truth of the matter. Davison's contract is indeed suggestive, and by extension, their phone calls to me are an extension of the contract, which lacked clear disclosure and my conversations with their product manager lacked any disclosure of payment from the beginning. Before I submitted any idea to Davison online, I was first contacted by them through phone, according to them through some type of referral. I feel no need to add further attachments because my arguments are based on my recollection of this situation to the best of my ability. Davison may ignore communication through phone calls, but that doesn't negate the fact that does phone calls did in fact happen. Perhaps better business practices would've been implemented on Davison's part if they weren't so focused on selling me a ponzi scheme and their dependence on abundant legal resources in order to manipulate any dispute to their favor. I now stand at a loss because of a company's business malpractice and my idea disclosed to a company I lost full confidence in (whether they actually believed in it or not). Hopefully Davison can acknowledge their manipulation which can last months. The only good thing from their BBB response is that I was able to get a response in general, considering they don't respond to texts, calls, and emails. I guess Davison wants it both ways, which maybe should be expected from a fraudulent company with enough resources to dismiss victims.
  
  Regards,
  
  ******** ******

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi, I am a designer… I contacted an invention group for a design I created. I am spending $7,000 about. Now near the end the vice president can’t be bothered. He made a mistake and I did not like what he did. He did not call or ask before. Now wants out and having me work with someone in a different dept it’s not like you can switch that’s not their speciality. He does not have time after they took my money? I wanted to discuss because it’s wrong and I am not accepting something wrong. That’s not chump change. This is so unprofessional and he is the vice president and he does not want to be bothered? It’s my time it’s my money… he made the mistake. You can’t dump on someone else that’s not their area. We are almost done and he upset me. He should apologize, I asked for a phone call. It’s not a date, this is business. I am paying them it’s not free. I am no failure and it’s wrong to think you can jump out because you don’t like constructive criticism. You deal with the work and you finish it. That’s business it’s no party.

  Customer response

  03/12/2024

  First email:
  
  Hi there, please step in. Regarding Davidson the invention group. This is not okay… nothing is ok…. Now ignoring me….
  I want a refund…. They are ignoring me? Give me Someone that wants to work on project. I wanted these trademarked that was what I wanted first. This makes no sense.
  Please contact me.
  ###-###-####
  ****
  
  -----------------------------------------------------------------------------------
  
  Second email:
  
  Hi there,
  Please help Davidson inventions I don’t understand. They did wrong, I was upset and wanted to discuss and the vice president said to busy now. Then he asked Ms W***** to do it. Ms W***** that’s not her area and it makes,  no sense because instead of taking to me and emailing me she sends me an advertisement that there company is doing so well.
  I wanted both invention’s trademarked. I decided to do hair Accessory first. This is weeks now… are they thieves?  I did not like what he did. Then he does not want to be bothered to fix and now she is not available either. I want a full refund and work with someone that has time for me.
  ###-###-####
  It’s a lot of money I spent.  It’s certainly did not come easily to me my nickels and dimes.
  Thank you
  E.N
  
  -----------------------------------------------------------------------------------
  
  Third email:
  
  Sorry…. The attachment was not working…. I hope you can assist. 

  Customer response

  03/13/2024

  I think it’s best to request refund….I spoke to representative from there company my original contact…. I don’t like the way she dealt with me either with this situation, it’s not working out… I am not happy and no reason for me to continue with them. … that’s not the way I want to be treated tossed around and ignored… if I complain and don’t like what they did I have a right to…. It’s a lot of money, they should not treat me like a child…. I graduated form design school , art school and work in fashion and art industry for years…. I should not say thank you for rubbish… I don’t like their behavior… I reacted to them…. This was their fault…. I am not pleased at all…. I am not thanking them for giving me junk…. I did not give them junk and I want my samples back as well. 

  Customer response

  03/14/2024

  I meant patent not trademark… please adjust. 

  Customer response

  03/21/2024

  Hi there, Could you take out trademark and patent?
   There work is not good and I don’t want to move forward. I don’t like being yelled at… they are in and out…. I think the whole business is corrupt.  They way things were presented, it’s not to my approval… I don’t like how they conduct themselves with me or how interact. It’s toxic… 

  Business response

  03/29/2024

  
  
  This letter is in response to the above referenced complaint filed by Ms. ****** **** against Davison Design and Development, Inc. (Davison) on or about 03/03/2024.  Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum.  From the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront and providing contracts that are simply written, with no “fine print” provisions.  Having reviewed Ms. ****’s file, there is no basis for a refund. 
  
  Briefly stated, Ms. **** contacted Davison in February of 2023 and submitted two ideas for new products.  For each project, she entered the initial Pre-Development service which was performed.  Apparently satisfied, she then contracted for packaging development services for one of the projects. She selected a fee option and has made partial payment. Davison did begin the development services and submitted an initial preliminary ideation sketch for her approval.  She approved this stage and the project moved to the preliminary virtual rendering stage. Ms. **** requested changes be made and Davison has attempted to clarify these changes so that they could be implemented. On or about 02/27/2024, Ms. **** left a strongly worded complaint about the changes and then on 02/29/2024 left a polite apologetic message.  Finally, she requested a refund on 03/14/2024.  Davison has attempted to contact her on multiple occasions, specifically 03/15, 3/19 and 3/22 with no success.  Ms. ****’s complaint raises a number of issues that will be addresses individually.
  
  First, she raises a concern about the personnel assigned to work with her and demands the same individual see her project through completion.  This is impractical.  She contracted with Davison, a company, not an individual person.  There are a multitude of reasons why a project may transfer to different individuals, ex., retirement, job change, internal transfer, etc.  The performance obligation are obligations of the company. Further, there is an outstanding balance owed on the fee and the contract is explicit that services are not due to be performed until full payment has been received. 
  
  Next, she demands a full refund.  The contract provided a seven (7) day revocation period during which there could have been a cancellation and refund. The provision states in relevant part; “The revocation provision of this Agreement is the only means of cancelling this Agreement and obtaining a refund. If the Agreement is cancelled, revoked or terminated after the seven business day period, there will be no refund of any amount paid towards the contract fee.” Ms. **** entered the contract on 07/16/2023 and the revocation period ended on 07/25/2024.  She did not cancel or otherwise terminate the contract within the period.
  
  Finally, she notes that she was to receive patent services.  She is incorrect. Davison is not a law firm and does not provide patent services or other legal services.  The contracts are explicitly clear that any intellectual property protection is the sole responsibility of the client.
  
  In summary, the contract was not cancelled within the stated revocation period, Davison is willing and able to provide all remaining services under the contract upon receipt to the full fee.  There is no basis for a refund.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As per their response contract services do not begin until full payment is received. Therefore, since the full payment has not been received, the contract has not been executed and I am within my seven day revocation period and have the right to request a full refund.

  Additionally, the pre-development services were never approved

  Lastly, since filing this complaint I have made more than three attempts to schedule a date and time to speak with them. There is no response from their company. 
  

  Prior to filing this complaint, I spoke with Davison representative Matthew C. And he said to busy to bother with me and then Deborah W***** called and I complained about not receiving services, and she yelled at me instead of resolving the issues. Deborah W. Said she is retiring from the company. 

  it appears they have stolen my money and I need your help to have it returned.
  
  Regards,
  
  ****** ****

  Business response

  04/08/2024

  Ms. Jennifer Muzzio                                      
  BBB of Western Pennsylvania
  520 E. Main Street, Suite 100
  Carnegie, PA 15106                                                   
  
  April 08, 2024
  
              Re:       ****** ****
                          Your ID#: ********
  
  Dear Ms. Muzzio;
  
  This letter is in response to the additional comments submitted by ****** **** on or about 04/02/2024 regarding the above referenced complaint.  Davison’s original response of 03/29/2024 is incorporated as if full set for therein. Ms. **** raises three issues which will be addresses in turn.
  
  First she alleges that since full payment has not been paid, the contract term has not begun and she is therefore within the seven-day revocation period.  Her interpretation is in direct conflict with the explicit language in the contract.
  
  C.2. TERM OF THE AGREEMENT
  
  The Agreement is effective on the date of Inventors signature, but performance by Davison will begin on the date that Davisonreceives the full retainer provided in paragraph C.l and a properly executed Agreement.
  
  C.7. REVOCATION
  
  The Inventor may revoke this Agreement by giving written notice within seven (7) business days from the date the Agreement was signed by Inventor.
  
   Next she alleges that the pre-development research service which were provided to her were not approved. This position is illogical.  As the name of the service states, it is performed before a client makes the decision to enter a development services contract.  If, hypothetically, there were some issue with the pre-development research service, certainly a client would have that matter addressed before moving forward with the project.  Here, Ms. **** received the research, raised no issue with its performance and subsequently entered a product development agreement. Finally, she references an inability to speak with a representative at Davison.  Currently there is a scheduled call with Ms. **** on Thursday, April 11th at 2 PM. 
  
  As previously stated, Davison is willing and able to provide all remaining services under the contract upon receipt to the full fee.  There is no basis for a refund.
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Falsified entire transaction as a scam to rob me of about 12,000 dollars. I have all documents and emails to support my claim.

  Customer response

  02/28/2024

  I have multiple emails that has been ignored from Brian S******* and Morgan S******* which leads me to believe there are fraudulent as well as misleading business transactions that has been conducted. If by chance you can send a portal that I can copy and send the emails that would kindly be appreciated. I also checked that I would like media attention to cover this scam like as well as fraudulent business transactions.

  Customer response

  03/11/2024

  My expectations are to be advised of my status and updates to the progress and energies that are directed towards the final results of my efforts being s successful transaction as well as a phenomenonal invention that reduces health risks. As you can see my efforts were ignored and neglected which after all my time and money invested forced me to take actions for a solution to what was making me feel like I was robbed of my ideal,time and money. If a company neglects the character of professionalism and courtesy there should be consequences for the confusion and abandonment I felt after such a long time investment of time and money. I felt betrayed and deceived.

  Business response

  03/29/2024

  
  
  This letter is in response to the second complaint filed by Mr. ****** ****** on or about 02/28/2024.  His first complaint (ID# ********) was responded to on January 16, 2024 is incorporated as if fully set forth herein.  As stated in that initial response, Davison has performed its services with Mr. ******’s approval and authorization.  Those services have been provided to his satisfaction.  His project is currently in the presentation stage and Davison continues to provide services according to the contract terms.
  
  Mr. ******’s concern is an alleged lack of communicator.  Davison is contractually obligated to contact up to forty-five companies.  This is done in a three stage process, each stage involving approximately fifteen companies.  The companies on the first list are contacted and provided a period of time, typically several months, to consider the product idea and, if they choose, provide any response. During this interim, Davison attempts to contact the client on a monthly basis although, absent interest from a company, there is little information to update.  Mr. ****** has been provided his third list of companies on or about 03/26/2024 and arrangement s have been made for the next status update call
  
              Davison will continue to communicate any progress with Mr. ****** in a prompt and professional manner.
  
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was paying 4800.00 in total for a provided service and was able to make payments of 50.00 but when I reached the half way point around 2500.00 the man that was accepting my money, just disappears with no explanation then I was informed they were dumping me I guess.will not continue my service. I would like my project returned and full refund or finish what they started.

  Business response

  02/16/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ****** ******** against Davison Design and Development, Inc. (Davison) on or about 02/02/2024.  Mr. ******** has been a valued client since first contacting Davison in September 2020.  The services for which he has contracted are not due to be performed as there is an outstanding balance due.  Davison remains willing and able to complete the services upon receipt of the full fee. There is no support for his complaint or for his demand for a refund.
  
  Mr. ******** entered a product development agreement for a variety of specific services. To date, he has paid $1,150.00, leaving a balance due of $2,990.00.  Services are not due to be performed until full payment of the fee has been received.  Also, the agreement provided a limited revocation period during which the contract could have been cancelled and a refund provided.  That period has long since pasted.  The last payment was received in October 2022 and Davison’s last contact with Mr. ********, prior to the current complaint, was in July 2023.
  
  If Mr. ******** wants to proceed with his project, Davison remains willing and able to complete the services.  He merely need contact Davison and request to speak with his representative.  If he chooses to cancel the contract that is his prerogative – though such a decision provides no contractual basis for a refund.  That stated, Davison has no interest in retaining fees for services that will not be performed.  Despite having no contractual obligation to process a refund, Davison will agree to waive its claim for the unpaid balance and process a partial refund of the monies paid toward the product development contract. If Mr. ******** desires to accept this offer, he need simply contact our legal department and the paperwork will be forwarded to his attention.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  01/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To may concern I have money investing in Davison. Williams B****** has been working with me since2018. I has putting my project on hold due to money . . Know since 2024 I told him I will call him. When I call him he has not returned my phone call back.due to ****** ***** girl that him been planning to scam me out of my money . And our of my project. He has been planning to use my money that I use towards the project on ****** *****.not finished my project. I call Williams B****** couple time he has not returned my phone call. William B****** has been engaged in ****** ***** they are trying to scam ******** ***** project. I have paperwork on the investment. It is call washer and dryer remote control. I would like Williams B****** to finish the job in my name and charge we be made on ****** *****.and handle.

  Business response

  02/16/2024

  
  
  This letter is in response to the above referenced complaint filed by Ms. ******** ***** against Davison Design and Development, Inc. (Davison) on or about 01/28/2024.  Ms. ***** has been, and continues to be, a valued client.  Having reviewed her file, there is no basis to support the allegations in her complaint. 
  
  Briefly stated, Ms. ***** initially entered a pre-development contract for research services related to her new product idea and those services were performed.   For those services she paid a total of $595.00 and received a savings of $200.00 to cover the fee of $795.00.  Following completion of the research, she made an initial partial payment of $200.00 toward a second services contract, specifically a Wireframe and Layout development agreement (WALA). Of this $200 she has been refunded $100.00.  There is a remaining balance due.  Davison remains willing and able to pursue the service under the WALA contract upon receipt of full payment.
  
  In her complaint she alleges to have made payments approaching $3,000.00.  This is false.  The only funds received from Ms. ***** is the $595 and $200 payments references above.  Attached please find copies of the payment receipts for the two contracts.  No other funds have been received from her.
  
  Next, she alleges that her payments are being applied to the project of a ****** *****.  This is false. While there are several individuals named ****** ***** that have contacted Davison, there have been no monies received or applied to any of those individuals’ projects.  The only funds from Ms. ***** are the funds referenced above.
  
  Finally, Ms. ***** makes several references to her “investment” with Davison.  This is a misleading term.  She purchased specific product development services.  She did not make an “investment” such as a security with a principal and rate of return.  To conflate these two concepts is misleading at best.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product will be licensed, or that a client will realize a financial gain. 
  
    As stated, there is no basis for her complaint.  If she has evidence of payments to Davison beyond those noted herein, or if she has evidence of any involvement of a ****** ***** with her project, she is encouraged to provide that information to Davison’s legal department.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩