Business Profile

Product Development and Marketing

Davison Design & Development, Inc.

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Complaints

This profile includes complaints for Davison Design & Development, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

68 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was mislead feeling like I was thrown down a rabbit hole I paid $600 to Davison invention land not understanding the whole complexity of the situation until after I paid.
Business Response
Date: 03/18/2025
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*****************************
***********************;

March 18, 2025

            Re:      ***** *****
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ***** ***** against Davison Design and Development****** (Davison) on or about 03/04/2025. As will be detailed below, Davison discloses,in advance, its services and fees and the contracts are simply written, with no fine print provisions; it is not possible to be more upfront with its clients. Mr. ***** was informed of the services and fees BEFORE entering any contract for services. The research services for which he contracted were performed and he has not engaged any further services. There is no basis for his complaint.

In January 2023, Mr. ***** contacted Davison through its website. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison. Among the disclosures is the statement that It is Davisons normal practice to seek more than one contract in connection with a submitted idea. The disclosure then provides a listing of the various services and related fees. He acknowledged, via an electronic signature, that he both received and read these disclosures. The disclosures are also freely available on Davisons website.

Mr. ***** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed. The research material, comprising U.S. patent documents and information on similar products was delivered to him. Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project. He declined these additional services, which is his prerogative.

There is no factual basis to support Mr. ****** complaint. As stated above, he was fully informed of all the services and fees. He acknowledged having received and read the disclosures of the services and fees. These disclosures were provided BEFORE any service contract was entered. The contract he entered, by its title and terms, is explicit that it was for pre-development services, and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. Attached is a copy of the electronic record of his acknowledgment of having received and read the disclosures as well as a copy of the disclosure as it would have been presented to him.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** *****
Initial Complaint
Date:02/11/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will like to dispute this contract with this company. This company hasnt did anything thats worth ****** at all this company doesnt do anything but feed you a lot of to buy themselves some time to keep F****** over people. If you read the contract you dont notice the contract is designed to cover them no matter if they complete a job or not until you actually start working with them. I didnt know what I was getting myself into when I signed this contract until after I started working with them. Mr. ****** ******** called my phone since 2015 feeding me all kinds of promises about my project, what they can do and how fast the can get it done. I should have went with my first mine and never paid them. He call almost once a week pressuring me about maying them money and doing my project. I finally found hope in them in god and paid this off last year. For the pass 6 months Ive waited for a simple correction, the whole 6 months Ive been told it almost done, its should be done this week . It should be done next . Im waiting for them to send it and I will sent it over to you (me) after 6 months pass with no update I book a flight to go down for a tour to make sure this place is real. I get there meet Ms. ****** ihe walks in with no update at this time 6 months as gone by with him text me and calling saying I should have it in a week steel no update after 6 months of waiting. I was there for one day and he said I should have the update before I leave still no update. I called to speak with ***** the Design manager . No return calls. By this time I was forced to make my own prototype I made less than 30min . This company has horrible customer service and I dont think its fare for them to keep all my money if I want to end the contract for work they didnt do and will no be completing. I made my own prototype and I want to dispute this contract for half of my money back. Because I made my own working prototype because this company has my dream on hold.
Business Response
Date: 03/18/2025
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*******************************
***********************;

March 18 2025

            Re:      ****** *******
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. ****** ******* against Davison Design and Development, **** (Davison) on or about 02/11/2025. **** ******* has been a valued client and, as will be detailed below, services have been provided pursuant to her express written approval. Further the services have been performed to her documented satisfaction.There is no basis for her complaint.

Ms. ******* initially entered a pre-development contract for research services related to her new product idea and those services were performed.  Following completion of the research, she entered the product development agreement which covers a wide range of services from the initial design, through final licensing services. Each individual stage in the process is dependent upon the clients approval of the preceding stage. The individual steps included; the preliminary ideation and virtual rendering followed by the industrial ideation and virtual rendering. The preliminary design is meant to embody the product idea as conceived by the client. The industrial design is different; it is meant to be a cost effective solution to the problem identified by the client. In creating this design, Davison takes many factors into consideration such as material costs, manufacturing capabilities,production costs, ergonomics, etc. The contract states that the design created by Davison may differ from the clients preconceived idea. Ms. ******* approved each stage of the design process and then completed a questionnaire providing nothing but positive feedback. The project is currently being transitioned to the presentation stage. Copies of her signed approvals and completed questionnaire are attached. Note the approved designs have been redacted for confidentiality.

Davison has performed the services for which Ms. ******* contracted according to the terms of those contracts. The services provided have met with her express written approval and documented satisfaction. There is no basis for her complaint.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ****

Enclosure
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

They have contacted me since this complaint and they has sent me everything and I was just a frustrated customer but I had to understand stuff takes time . ****** has did everything to help me and make me happy and I want to tell them sorry and I appreciate everything they have done for me Im to my last stage . Im sorry for not giving them the time they need to complete the next stage. The place is beautiful and Ive built a relationship with ****** and he is an awesome guy and once again Im sorry
Regards,

****** *******
Initial Complaint
Date:02/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In OCT 2024 I Contacted Davison inventions a *** was signed with that *** ****** ********* attached a pre development document so when I signed the *** It was assumed that I was agreeing to the contract that was deceptively attached. I didn't feel comfortable with what ****** was describing about the services of the company. So I told him that I no longer would need his services. For 3 months he constantly harassed me with phone calls and emails. In Dec a *** of Davison contacted me apologizing for ****** and his conduct. At that time ***** and I came to a business agreement in which I paid $498 He was offering me a 50% discount totaling $995. He told me over the phone that he would send me a contact to sign and a receipt.When I received the information I discovered that he attached the the contract that ****** had sent me. This I had a problem with I attempted to contact ***** to which do to caller ID he would never answer the ******** file was sent to ****** ******. Which at that time she asked me for more $ On January 16 I made my initial payment. Constantly I ask her to keep all of our conversations by email so I could have binding information. Information in writing,in which she insisted that we talk on the phone. Today Feb 4 2025 she called me and I mentioned that I was not in agreement with the document that ******** was attempting to pass off on me. I informed her that I was in contact with the *** about Davison inventions un ethical practices in which at that time she told me that she was closing my file and hung up on me. I attempted to contact The original person that I was in contact with and all attempts have been futile. So I sent a letter of demand for a refund. This letter has been Nothing is signed dated January 16 2025. ***** **** *** me by telling me that he has a company to present my invention to.asyou will see in the attached photo of the email. Only a receipt was sent never a new updated contact
Business Response
Date: 02/11/2025
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*****************************
***********************;

February 11, 2025

            Re:      ******** ********
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ******** ******** against Davison Design and Development****** (Davison) on or about 02/04/2025. As will be detailed below, Davison discloses,in advance, its services and fees and the contracts are simply written, with no fine print provisions; it is not possible to be more upfront with its clients. Mr. ******** was informed of the services and fees BEFORE entering any contract for services. The research services for which he contracted were performed and he has not engaged any further services. There is no basis for his complaint.

On 09/30/2025, Mr. ******** contacted Davison through its website. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison. Among the disclosures is the statement that It is Davisons normal practice to seek more than one contract in connection with a submitted idea. The disclosure then provides a listing of the various services and related fees. He acknowledged, via an electronic signature, that he both received and read these disclosures. The disclosures are also freely available on Davisons website.

Mr. ******** was presented with a Confidentiality Agreement (CA) and a Pre-Development Agreement (***). He signed the CA but did not sign the **** Contrary to his comments, Davison does not take the position that signing the CA implies signing the **** These are separate contracts and require separate ************* January 2025, Davison contacted Mr. ******** and offered a reduced fee for the *** contract. Despite his alleged concerns with the contract, he signed the contract on 01/16/2025 and paid the reduced fee. The research services were performed and the complied research material delivered to him, via email, on 01/31/2025.

Following completion of the initial research services, additional services were offered. This is consistent with the disclosures that outline the various types of additional services. Depending upon the particular stage of a products development, these additional services may include product development, packaging design and construction, creation of presentation material, presentations of the product, and representation services. He declined these additional services, which is his prerogative.

There is no factual basis to support Mr. ********* complaint. As stated above, he was fully informed of all the services and fees. He acknowledged having received and read the disclosures of the services and fees. These disclosures were provided BEFORE any service contract was entered. The contract he entered, by its title and terms, was for pre-development research services.While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ****
Initial Complaint
Date:01/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over 10 years ago I decided to create a invention Now I Know My ABCs1 2 3 with Davison Inventio expected for that Company to educating me on learning how to complete my Invention by Leading me in the right direction or let me know that they are people out there was assist me with my invention providing I give up a certain percentage for the financially supporting me so I can expedite time for my Invention. I was informed that they cannot assist me in that area or let me know who or what Agency would like to help me expedite time towards my product. I found that online on my own. I stayed focused and still proceeded with my invention financially I paid them $100 to $400 dollars monthly depending on my finances for over *********************************************************** am I doing the right thing am I doing the wrong thing still expecting them to lead me the right direction which they never did however they told me I was stuck with them so I proceeded I got a new Sales ***resentative his name is ***** ****** who stopped by order payments for 5 months because I wanted more information about my pocket he was not want to rise to stop my payments now I have to delay my product for five more months therefore, I don't trust causing me to be fine must behind schedule and I would like something done about it every time I ask questions I would be transferred to another sales *** I have been asking for my money back for at least 8 years now they stopping my payment so getting kind of scared and afraid to continue with my Invention with that Company. Can you please help me no one knows from the Company from the CEO Mr. ******** or **************** no one is answering me back by email or by phone, or send me a monthly statement so I can confirm the amount of money that t have please call me or email me, I need some assistance on what to do can you please help me thank you
Business Response
Date: 02/14/2025

Ms. ******** Muzzio
BBB of ********************
*****************************
***********************;

February 14, 2025

            Re:      ********* ***************
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the complaint filed by Ms. ********* *************** against Davison Design and Development***** (Davison) on or about 01/03/2025. Ms. *************** has been a valued client since first contacting Davison in August 2017. Unfortunately, her complaint is a gross mischaracterization of the services performed by Davison. As will be detailed below, she has entered a total of three (3) separate service contracts. The first two have been performed to her satisfaction and services under the third contract are not yet due to be performed. There is no basis for her complaint.

Ms *************** has submitted a total of four separate ideas to Davison, the first being on 08/06/2017. The only submission for which she has engaged services was submitted on 03/06/2018. Following that submission, she entered the initial Pre-Development Agreement on 03/17/2018. This contract obligated Davison to research her idea and provide a listing of relevant US patents documents and information about similar products then available in the market. She made payment of the fee and Davison performed the service providing her with the compiled research on 10/22/2018.

Apparently satisfied with the initial service, Ms. *************** entered a second contract on 04/29/2019. This contract was for the design of a wireframe and layout for a software application embodying her idea. Ms. *************** made payment of the fee and Davison perfumed this service. The wireframe and layout was presented to Ms. *************** and she approved the design on or about 09/19/2023. Enclosed, please find a copy of her signed approval of the wireframe and layout. Note the actual design has been redacted for confidentiality.

Upon completion of the second service contract,Ms. *************** entered the third contract, a *********************** Agreement on 10/05/2023. This contract obligates Davison to develop the actual software for an application to effectuate the approved wireframe and layout. Ms. *************** has made a single payment toward the contract fee and services are not yet due to be performed.

The chronology stated in the complaint is materially different from the factual series of events outlined above. The mischaracterizations are highlighted by Ms. **************** claim that she has been requesting a refund for at least 8 years when, in fact, it has not been eight years since her first submission,much less eight years from the current contract. Davison remains willing and able to perform the services under the current *********************** Agreement, upon receipt of the fee. There is no basis for a refund for either of the first two service contracts as services have been performed to her satisfaction.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid this company to set my idea in motion I have paid and its been paid in full! I was shopping online and came across exactly what I had sent to the company. I have the paper showing its been paid in full I have contacted the supervisor and got no call back. I have tried to remedy the situation to no avail! This was a lot of money for me and it truly was a one of a kind idea! I have received the ticket to come to their main invention center that means its complete. I am on social security and the gentlemen I was working with asked me what I was accusing him of trying to make me feel bad for their short comings. I expect to get services that were paid in full for.
Business Response
Date: 12/27/2024

This letter is in response to the above referenced complaint filed by Ms. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 12/23/2024. Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum. From the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront and providing contracts that are simply written, with no “fine print” provisions. It is not possible to be more upfront with its clients about the services, fees, and the contract terms. Having reviewed Ms. ******’s file, there is no basis for a refund.

Briefly stated, Ms. ****** contacted Davison in December 2022 and entered into two contracts for services. The first contract was for the compilation of research relevant to her submitted idea. This service was completed and she was provided with information on eight (8) products in the marketplace and nine (9) patent documents covering products that were similar to her submitted idea. Apparently satisfied with the service, she entered the second contract for product design and representation services. She has made partial payment of the fee for this second contract, but there remains a significant balance owed. Services under this agreement are not due to be provided until payment of the full fee has been received. The contract also provided a seven-day revocation period during which written notice of cancellation could have been provided and a refund processed. Ms. ****** did not cancel the contract within that period. The contract explicitly states;

“The revocation provision of this Agreement is the only means of cancelling this Agreement and obtaining a refund. If the Agreement is cancelled, revoked or terminated after the seven business day period, there will be no refund of any amount paid towards the contract fee.”

Davison remains willing and able to complete the services upon full payment.

In her complaint, Ms. ****** states she found a product in the marketplace that is the same as her submitted idea. Though not expressly stated, she implies Davison made use of her idea without her permission. This is false. When ideas are submitted to Davison, they are submitted pursuant to a Confidentiality Agreement. Per that Agreement, Davison agrees to not use a client’s idea without written permission. Davison takes this obligation seriously and adheres to it its terms with all submitted ideas. That stated, there are literally millions of issued patents, filed applications, and products in the market place. It is not uncommon for multiple people to have the same, or similar, idea. Part of the purpose of Davison’s initial pre-development service is to provide the client with some understanding of the nature and extent of the “prior art” so that they may be more informed before deciding to pursue further development of their idea. Davison cannot be responsible for every similar product that others may independently develop.

If Ms. ****** desires to terminate the contract, that is her prerogative; but that decision does not provide a basis for a refund. That stated, Davison has no interest in retaining fees for services that will not be performed. Despite having no contractual obligation to process a refund, Davison will agree to waive its claim for the unpaid balance and process a partial refund of the monies paid toward the second contract. There is no basis to refund any monies on the first contract as those services have been performed. If Ms. ****** desires to accept this offer, she need simply contact our legal department and the paperwork will be forwarded to her attention.

Sincerely,

***** ** *****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 12/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
MY IDEA WAS STOLEN I HAVE TRIED TO CONTACT SCOTT'S MANAGER AND NOBODY COULD CALL ME BACK HER NAME WAS TONETTE LEFT SEVERAL MESSAGES WITH BOTH MY NUMBERS. THE PAPER ATTACHED SAYS PAID IN FULL!!!

Regards,

******** ******
Business Response
Date: 01/16/2025

This letter is in response to the additional comments submitted by Ms. ****** regarding the above referenced complaint on or about 01/03/2025. The natal response dated 12/27/2024 is incorporated as if fully set forth herein. The additional comments simply reiterate her unsubstantiated allegation that her idea was stolen.

As stated in the oriental response, the allegation that Davison “stole” her idea is false and defamatory. When ideas are submitted to Davison, they are submitted pursuant to a Confidentiality Agreement. Per that Agreement, Davison agrees to not use a client’s idea without written permission. Davison takes this obligation seriously and adheres to it its terms with all submitted ideas. That stated, there are literally millions of issued patents, filed applications, and products in the market place. It is not uncommon for multiple people to have the same, or similar, idea. Part of the purpose of Davison’s initial pre-development service is to provide the client with some understanding of the nature and extent of the “prior art” so that they may be more informed before deciding to pursue further development of their idea. Davison cannot be responsible for every similar product that others may independently develop.

Again as stated in the prior response, if Ms. ****** desires to terminate the contract, that is her prerogative; but that decision does not provide a basis for a refund. That stated, Davison has no interest in retaining fees for services that will not be performed. Despite having no contractual obligation to process a refund, Davison will agree to waive its claim for the unpaid balance and process a partial refund of the monies paid toward the second contract. There is no basis to refund any monies on the first contract as those services have been performed. If Ms. ****** desires to accept this offer, she need simply contact our legal department and the paperwork will be forwarded to her attention.

Sincerely,

***** ** *****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 01/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never said they stole the idea that is the company putting words in my mouth! I have provided the paper that states the idea was fully paid for please see attached! I also contacted the gentleman I was working with and told him "I saw my idea /Invention on TEMU" He had asked me what I was accusing him of and I didn't even think that way until he had said it! My idea was a one in a million dollar idea. This is their paperwork saying paid in full!! No if they want to finish the idea I am good with that but if they are expecting me to pay more money when it says FULLY PAID I WILL NOT DO THAT!!! I asked for a refund they refused to talk to me on the phone or respond by email. This is not a company that gives you a feel of family. This money could go for taxes on my home that I have to pay since my mother doesn't care. I have responsibilities! I do not like being accused of saying something when I did not! ATTACHED IS THE PAPER FROM MY PORTAL FROM DAVISON SAYING "*** ******** IS FULLY PAID!!! THAT IS THEIR PORTAL NOT MINE. I would like it completed but because they are not telling the truth I would just like a refund! I am absolutely tired of asking my government for help and failing me at every turn. I am on Social Security benefits and cant afford to pay more for something that says PAID IN FULL!!!!! EITHER REFUND OR PUT THE IDEA OUT AS PAID FOR!!!
THATS SIMPLE!! Thank You.

Regards,

******** ******
Business Response
Date: 01/31/2025

This letter is in response to the second set of additional comments submitted by Ms. ****** regarding the above referenced complaint on or about 01/16/2025. The prior responses dated 12/27/2024 and 01/16/2025 are incorporated as if fully set forth herein.

First, Ms. ******’s claim that she did not allege her idea was stolen is directly contradicted by her comments on 01/03/2025 wherein she stated “MY IDEA WAS STOLEN”. Davison’s prior responses already addressed this matter.

Second, her comment that she has not received services for a contract that has been paid in full is incorrect. As stated in the initial response:

“Briefly stated, Ms. ****** contacted Davison in December 2022 and entered into two contracts for services. The first contract was for the compilation of research relevant to her submitted idea. This service was completed and she was provided with information on eight (8) products in the marketplace and nine (9) patent documents covering products that were similar to her submitted idea. Apparently satisfied with the service, she entered the second contract for product design and representation services. She has made partial payment of the fee for this second contract, but there remains a significant balance owed. Services under this agreement are not due to be provided until payment of the full fee has been received.”

Enclosed are the receipts for the two contracts. The first is for the Pre-Development Agreement, which was paid in full and services provided. The second is for the Design and Representation Agreement for which there remains an outstanding balance owed before services are due to be perfumed.

Again as stated in the prior responses, if Ms. ****** desires to terminate the contract, that is her prerogative; but that decision does not provide a basis for a refund. That stated, Davison has no interest in retaining fees for services that will not be performed. Despite having no contractual obligation to process a refund, Davison will agree to waive its claim for the unpaid balance and process a partial refund of the monies paid toward the second contract. There is no basis to refund any monies on the first contract as those services have been performed. If Ms. ****** desires to accept this offer, she need simply contact our legal department and the paperwork will be forwarded to her attention.

Sincerely,

***** ** *****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 02/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did reply to your message . I am not happy with this outcome now they have me for a breach of contract and I have lost everything what good are you people???

Regards,

******** ******
Customer Answer
Date: 02/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you, all I want is when something says on their website PAID IN FULL I CAN MAKE PAPERWORK UP WITH THEIR COMPANIES NAME ON IT. I RECIEVED A PASS TO INVENTION TOWN THAT CAME WITH MY BUISENESS PORTFOLIO. NOW IF YOU WATCH ANY PART OF THERE VIDEOS WHEN YOU RECIEVE THE TICKET YOU GO AND RECIEVE YOUR FIRST CHECK. MY IDEA WAS TRUELY A ONE IN A KIND AND I am sure I could have gotten a Vetnarian to sign off on it. Davison has a percentage of this project it would be in everyone's best interest to complete it. Because I saw my exact idea on TEMU when I was shopping. To me that means my idea is no good now that's the whole reason someone goes with a company like them they have the resources! To sell your idea. I asked for a refund if they are saying they have done nothing with the project than why wouldn't they just refund my money? That is theft any way you look at it. They gave me a pretty book but my intellectual property was stolen. My next step would have to patent my idea without them. Everything about this company stinks and I am not the only one look at their reviews. They have stolen a lot of money and have gotten away with it. I will go to a company with out them they have not stuck with their contract. They are in breach.

Regards,
******** ******
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was lied to by Davison they told me they would make my product they never did
Business Response
Date: 12/27/2024
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*****************************
***********************;

December 27, 2024

            Re:      ******* *****
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by ***************** against Davison Design and Development****** (Davison) on or about 12/172024. Regrettably her comments are defamatory. Davison is providing the representation services for which she contracted. There is no basis for her complaint.

On or about October 02, 2023, Ms.***** entered a service contract for representation services. The contract is simply written, with no fine print provisions.   Per the contract, the presentation services are being performed as she provided her written authorization to proceed with said presentations. The contract does not provide for any product design or product development services. In fact, paragraph 14 of the contract explicitly states; Client shall provide reasonable quantities of samples of the invention for Davisons use in presenting the Invention to possible buyers, distributors or licenseesTo the extent she believes Davison was to construct any sample, she is mistaken.

As stated, the contracted representation services are being performed. There is no contractual provision for product design or product development services. Ms. ****** assertion is simply false and unwarranted.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ***
Initial Complaint
Date:12/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in an idea for a product. I also sent money. I received a booklet, a composite drawing and presentation of my idea. It has been almost 2 years since I have heard anything from this company. I have called numerous times. No one has called me back. No written responses as well. I am looking to recoup some of my monies back.
Business Response
Date: 12/27/2024
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*****************************
***********************;

December 27, 2024

            Re:      ******* ******
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. ******* ****** against Davison Design and Development****** (Davison) on or about 12/042024. As will be detailed below, all contracted services have been completed by the end of 2023. There is no basis for his complaint or for a refund for services rendered. //

Ms. ****** contacted Davison in January 2021 with an idea for a new product. She entered into a service contract for research and a second contract for design and representation services. All contracted services were completed by the end of 2023. The services were completed with her express written approval and authorization. ************************ has expressed interest in licensing her product idea. Additional services were offered to Ms. ****** which she has declined. Having completed all contracted services, her project became reactive, meaning there would be no ongoing updates provided to her unless a company were to express interest in her product idea.

As stated, all services have been completed and there is no basis for her complaint or for a refund. Although Davison is not obligated to provide updates to its client in perpetuity, a representative e will reach out to Ms. ****** in the immediate future to address any questions

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ****
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I haven’t heard from this company about anything up until I sent it my complaint. I got nothing but a pamphlet, and a concept of what my product would be. I sent this company 12,000.00 more or less. They say they aren’t obligated to reach out to me… yes they are. They took my money and promised they would push the selling of this product. I feel swindled and cheated.

Regards,

******* ******
Initial Complaint
Date:11/15/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This letter comes to BBB as a source for help, or direction on an idea invention with a Company Davison, *********, ********************************************************************************
I submitted a contractual agreement along with money in October 2021 for the development of two Patent Ideas. U-R-IN-Flow Kit,
and OUTDOOR WEELS, Multi-Purpose bag holder. I have filed, and received completed applications for Patent from the *************************** in **********, *********
I was promised over a year ago both ideas would be complete by now, but not true. I have been extremely patience with Davison, and after many, many phone calls, and promises, and most recently, I've been leaving phone call messages to ******** ********** for answers, but no response. Both were paid for in 2021. Thanks for helping me.

Business Response
Date: 11/20/2024
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*******************************
***********************;

November 20, 2024

            Re:      **** *****
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. **** ***** against Davison Design and Development****** (Davison) on or about 11/15/2024. Client concerns are taken seriously and Davison endeavors to address those concerns and avoid any miscommunications. Mr. ***** is a valued client since he first contacted Davison and, as will be detailed below, all services have been provided with his express written approval and authorization. Further, the services have me with his express satisfaction. There is no basis for a refund, nor support for the complaint.

Mr. ***** makes reference to patent ideas and that he has filed and received completed applications for Patent from the **************************** To be clear, Davison is not a law firm and does not provide patent services or other legal services. Davison has no authority to grant a patent. The services listed in the disclosures and contract terms do not include any patent preparation or filing services. To the contrary, the contracts are explicit that such matters are the exclusive responsibility of the client. Mr. ***** did provide Davison with a copy of his filing receipt for a provisional patent application for each of his two submitted ideas.

Next, Mr. ***** states that both projects should have been completed by now. It is unclear how he defines completed. Both projects have been pursued in a prompt and professional manner. Specifically,in October of 2021, Mr. ***** submitted two separate new product idea. For each idea, he first entered into a contract for research services and subsequently entered into contracts for a wide range of services including the design and creation of a sample and presentation material, as well as presentation of his product ideas to a number of corporations. Payment for these services was not made in full until July 2023. During the course of performing the services,Mr. ***** provided no less than five (5) signed approvals and authorizations on each project. Further, he completed questionnaires providing positive feedback about those services. Currently, both projects have completed the design process. One project is in the presentation stage and the other is in the final stage of preparation of the presentation material.

            Davison has performed, and will continue to perform, all contracted services with Mr. ***** approval and authorization. There is no basis for a refund, or for his complaint.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ****
Customer Answer
Date: 12/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for responding to the letter from Davoson Design and Development, Inc., and forwarding a copy to me. In the letter from Davison was made mention, this should have been complete by now. The reason I said so was, I Manufactured both Ideas in my garage at home in 2010 with a Hack Saw, a File, a Tape Measurer, an Electric Drill-bit, and had my neighbor do the necessary welding, all within one month period of time. I have used one of the Idea's up til 2021, when I decided to get an Idea Patent for both ideas. I'm still using the
one.
The signature of approval, and authorization application has multiple meanings. I had a serious problem signing this form, only after the Project Manager said, a signature is necessary to move forward with the application process. You will get a product sample on both ideas to your satisfaction. As of
this letter date, I have no product sample. Thanks for your time.

Regards,

**** *****
Business Response
Date: 12/27/2024

This letter is in response to the additional comments submitted by **** ***** regarding the above referenced complaint. Davison incorporates its original response of November 20, 2024 as if fully set forth herein. As previously stated, Davison has performed, and will continue to perform, all contracted services with Mr. *****’ approval and authorization. There is no basis for a refund, or for his complaint.

In his additional comments, Mr. **** again states his contention that his two projects should be “completed” by now. As stated in the original response one project had completed the design stage and was in the presentation stage The second project has, in the interim, completed the design stage and has also begun the presentation stage. Mr. ***** provided his authorization to proceed with the presentation of his second project on or about November 21, 2024. A copy of his signed authorization is enclosed. For both projects, Mr. ***** was provided an Executive Summary which included a photograph of the physical working model that was constructed per his approved design.

Mr. ***** also states he has not received a “product sample” of his two projects. That statement is misleading. As stated above, a working model was built for each project and photos of those models provided to Mr. *****. The contract details that in the event there is corporate interest, then additional development services would be performed which would include the construction of a more refined product sample. Further, the contract explicitly states that Davison is to retain possession of the working model unless requested by the client in writing. If Mr. ***** wants the working models to be shipped to him, he need only provide the Licensing Department with a written request.

            Davison has performed, and will continue to perform, all contracted services with Mr. *****’ approval and authorization. There is no basis for a refund, or for his complaint.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found this company online thru general searches. I was imprisoned by their appearance on news shows and other tv talk shows and thought they would be a credible entity to per-sue my ideas promotion with and because I could not find any bad information on them. So after taking about 3 years to pay my obligation to the contract because of the covid mandates. They started on the contract as soon as I paid the final balance on October 23rd 2023. Davisons obligation to the contract was only one year of performance. Within 3 months of the end of that year I noticed they did not perform satisfactory on the contract and even did not complete the contract in full. I made 2 disputable complaints as their contract stated they have 30 days to cure any dispute in good faith. But they had no good faith in fact they ignored my complaints entirely. They are forcing me to seek services from the *** an arbitration firm that cost several hundreds or even thousands of dollars. Davison knew from the beginning I am in no position to pay these extraordinary expenses for their bad faith practices. Yet after being in business for several decades they are still unable to address in a professional matter the problems they cause on their business practices dealing directly with their own performance and obligations. I paid the company $15.450.00 . And all i got where CADs of my idea when I was supposed to get a lot more than that. This company seems to feed off the ***** inventor whom ends up being exploited over promoted. It wasnt until after I paid the final balance that all the negative information about Davison became apparent since than I have regretted paying for the illegitimate service as I had previously experienced the same with 2 other companies *********** and invent Help. All 3 companies caused me to loss about $41,450. Davison could have prevented this dispute by providing me with statistical data prior to their 7 day cancellation periods provided in the contract.
Business Response
Date: 11/20/2024
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*******************************
******************

November 20, 2024

            Re:      ***** ******
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ***** ****** against Davison Design and Development****** (Davison) on or about 11/11/2024. Client concerns are taken seriously and Davison endeavors to address those concerns and avoid any miscommunications. Mr. ****** has been a valued client since he first contacted Davison and, as will be detailed below, was informed of the risks of new product development BEFORE entering any contract for services. The services performed have met with his approval and authorization. There is no basis for a refund, nor support for the complaint.

At the outset, Mr. ****** makes reference to his experience with two other companies; *********** and Invent Help. Davison has no affiliations with either of these companies and any interaction Mr. ****** may have had with them is irrelevant to the services provided by Davison. His attempt to conflate those experiences with Davison is unwarranted.

In March 2020 and again in September 2022, Mr. ****** submitted a new product idea through Davisons website. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison. The disclosures provide a listing of the various services and related fees, as well as the historical success rates for securing license agreements. Mr. ****** acknowledged, via an electronic signature, that he both received and read these disclosures. It bears noting that the disclosures are also freely available on Davisons website.

He first entered into a contract for research services about his product idea. This service was completed and the research material provided to him in a Product Portfolio. Next, he entered into a contract for a wide range of services including the design and creation of a sample and presentation material as well as presentation of his product idea to a number of corporations. During the course of performing the services,Mr. ****** provided no less than five (5) signed approvals and authorizations. Further, he completed a questionnaire providing positive feedback about those services. Currently, his project is in the presentation stage.

His comments about the legitimacy of Davisons services is belied by the numerous approvals, authorizations and questionnaires which he provided throughout the design process. His contention that he was not provided the statistical data regarding new product development is equally belied by his acknowledgment that he received and read the disclosures. Enclosed is a copy of his numerous approvals,the completed questionnaire, the electronic record of his two acknowledgments of receiving a reading the disclosures and the historical record disclosure as it would have been proved to him. Note the actual approved design has been redacted for confidentiality.

            Davison has performed all contracted services with Mr. ******* approval and authorization. There is no basis for a refund, or for his complaint.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 11/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

***** rejects the narrow claims of Davison's response. the *** attachment includes the detailed response by ***** to Davison's first response of the BBB complaint. ***** needs a refund.
Attached, detailed response:
Proof this company lies so much it can't even keep up with the schedule of their own scheme. Notice that in their BBB and attorney general responses they state that all services where completed. Yet, also state that ******* project is still in the presentation stage. ***** rejects and denies Davison's response to the BBB complaint for the following reasons and with the submitted documents.
Paragraph 1 of BBB response to complaint:
1) Client concerns are taken seriously; this is a lie because they have never replied to any of ******* complaint
alleging breach of contract and failure to perform in good faith. And when concerns were raised verbally with their sales associate the typical response was a; for lack of a better phrase "a run around statement or explanation".
2) They have provided an abundance of miscommunication in the manner stated above and by the fact they did not provide crucial information regarding my idea prior to the cancelation period because they knew I would not have paid they for services. Thus, they had a disregard for the chronological order of being informative concerning client or provider privileges and/or rights integrities.
3) I don't feel valued because I was not properly informed of the data they were in the possession of Davison
during or before the signing of the contract and the end of the cancelation period. And because of the reasons provided in ******* personal complaint send directly to Davison. And mainly because their services don't constitute the burdening expense they supposedly require to perform
4) They did not postulation the entirety of the risk with supporting facts, statistics or certification from any
supporting or disapproving creditable agency.
5) They only approvals provided by ***** was for their CAD's drawing on the idea ***** provided as motive for their
services everything else was generalizations of not much significant and not of 100% approval.
6) My complaints and claims are fully in support of a refund in full or in part.
Paragraph 2 of the BBB response to complaint:
1) Davison supposedly has not affiliation with the other 2 companies yet they are located so close to invent help
and even in the same town. Both companies promoted by a man named ******. All three companies pitch themselves as a business needed to get licensing for new ideas yet never telling their clients their services are not actually needed to recognize a success with their idea in the market place. prior litigation. And all 3 companies stop performing on the contract or don't finish it entirely. And they all make their clients feel guilty for choosing their business services by not providing alternatives and/or negotiations on unfaithful performance on the contract.
Paragraph 3 of the BBB response to complaint:
1) I never submitted an idea to Davison in 2022 only in 2020.
2) ***** did not submit an idea twice thru the website. All submissions where directly with the sales
associate/agent **** *****.
3) The disclosure Davison provided is with regards to historical success rate on licensing not failure to provide
professional information in chronological order to benefit a client and/or preforming on the contract in its entirety Which, is the bases of all ******* complaints that are in concern of performance and breach. And the disclosure does not provide certification by an accredited agency, law or government. Which from a legal perspective is pointless given the time the company has been in existence. That statement is only valid to avoid litigation in furtherance of their practices.
Paragraph 4 of the BBB response to complaint:
1) Davison did not provide any more research other than a general patentability search and did not provide it prior
to the cancelation period.
2) Contract was entered march 2020 and ******* payment obligation ended oct. 23rd 2023. Contract obligation on
Davison's performance started on oct. 23rd 2023 and ended oct. 23rd 2024 per the contract terms. (***** did not receive the research of the pre development packet until after oct. 21st 2021 when it was mailed; media mail. a year after the contract was signed.)
3) ***** only provided about 5 signed authorizations in regards to the editing and development of the **** for the idea. CAD is a digital drawing detailing ******* idea which in on itself was a very general layout. Not having any complexity at all. Kinda like the invention of the hula hoop. It did not merit $15,000 which I'm sure is a precautionary cost for complex inventions unlike mine.
4) Questionnaire gave only positive feedback on the performance of the CAD drawing detailing ******* idea. 5) ***** was unaware that the project was still being processed because the Davison company has not
communicated with me at all since my first complaint send directly to Davison on 8-5-2024.
Paragraph 5 of the BBB response to complaint:
1)
***** does not believe the legitimacy of Davison's services because ***** pages of CAD drawing only on paper did not contain merit for a $15,000 cost on a general attempt to get licensing that they knew with a high degree of certainty they wouldn't be able to accomplish more over *****. ( CAD being the only service ***** received.) 2) ***** was not provided a high degree of professional service that would have more likely included statistical data
to make a for informed decision on whether or not to pay for Davison's service. Davison did not provide crucial statistics in support of preventing a transaction that was very burdening for most people seeking their services. Davison did not provide these statistics until prong 1 of 4 in the licensing outreach around 2 months prior to the end of Davison's contract obligation on oct. 23rd 2024.
***** could have purchased CAD software for about $75-500 and saved the $15,000.
Davison does not disclose crucial information from prior litigation that would have more likely prevented the transaction that would support their cause to provide the disclosure. They actually do give what they know prior to the 7-day cancelation but I believe that is just used as courtroom cover because of the negating statements they feed to the consumer/***** whom are ultimately not in light of the sincerity of the disclosure and the true nature of the business to charge consumers extremely and perform minimally. I have hired 3 companies to promote my ideas and neither one of them ever promoted beyond basic **** of my inventions and didn't provide anything substantial to the point I have lost around $40,000 in total and I'm starting to believe I'm funding terrorism.
I would also like to make a point that none of the negative information I have found on the internet was apparent or available when I purchased their services at Davison. Negative information did was not apparent until around the time I finished paying on the contract. I trusted these businesses with my idea and I believe their business is primarily used just to acquire ideas of other people only.
Also, Davison requires complaints of their clients to go thru AAA, a mediating group that cost thousands of dollars to arbitrate problems between Davison and their clients. a business also located near Davison and probably affiliated with them in some informal way.
Complaints to Davison Personaly provided by Lucio
Certified mail. ***** never got any acknolodgement in Writing, email, voice message, or
lure in accordance with the
contract. ***** gave davison the required 30 days to cure and they did not give event the
Simplest reply.

Regards,

***** ******
Business Response
Date: 12/10/2024
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*******************************
******************

December 10, 2024

            Re:      ***** ******
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the additional comments submitted by Mr. ***** ****** regarding the above referenced complaint. Davison incorporated its original response of 11/20/2024 as if fully set forth herein. The services performed have met with his approval and authorization. There is no basis for a refund, nor support for the complaint.

At the outset, the additional comments are written in the third person. This brings into question whether someone other than Mr. ****** authored the comments. Davison will assume that Mr. ****** simply chose an inappropriate writing format and will address the comments.

Mr. ****** states that his signed approvals were only for the CAD drawings. This is simply false. A submitted with the initial response, ********* provided his signed approval for the ideation drawings, the virtual renderings as well as the CAD drawings.

Next, he alleges the he was not fully informed of the services and the risks of new product development. Again, this is false. As detailed in the original response, he was provided with a complete disclosure of services and fees, as well as the historical success data BEFORE he entered any services contact. He explicitly acknowledged having received and read these disclosures. The disclosures are also freely available on Davisons website. Further, he alleges that negative information about Davison was not available on the internet prior to his entering the contracts. There is simply no manner of responding logically to such a statement.
.
Mr. ****** again makes the unsubstantiated claim that Davison is somehow affiliated with two if its competitors. As previously stated, Davison has no affiliations with either of these companies and any interaction ********* may have had with them is irrelevant to the services provided by Davison. His attempt to conflate those experiences with Davison is unwarranted.

            Davison has performed all contracted services with Mr. ******* approval and authorization. There is no basis for a refund, or for his complaint.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ****
Customer Answer
Date: 12/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

***** is very disappointed with Davison's unprofessional response. as they has a representative handling this complaint instead of business management whom should be well capable of dealing with these concerns. ******* full reply to Davison's last response is provided in digital file format.
----------------------------
***** rejects and denies Davison's position in this complaint and demands they satisfy the complaint in good faith
Davison claims to have completed all services on the contract yet ***** is not in receipt of any type of communications stating such completion. Davison has to ******* knowledge, only completed CAD drawing related service which is below the abondance of other services material to the contract. Davison fails to disclose to the BBB that ***** was only in satisfactory agreement in part. And a signature does not conclude a notion of satisfaction at 100%. This is because the sale representative **** ***** stated on numerous occasions over the phone conversations between ***** and ****, that the design team of a manufacturer needed something to work with and they didn't want to be presented with a new idea that was already designed to the fullest. (Recorded on record). **** explained that a more generalized version of the idea was more necessary. so, ***** approved the CAD's related drawing on the advice of **** ***** not because ***** was fully satisfied with the drawing as he wanted them to be. And ***** expressed that on the "survey card" that was provided to ***** on opinion of Davison's service. ***** has not approved to satisfaction any other services provided by Davison. And Davison has not completed the contract in its full capacity. So, there is a substantial basis for this complaint and a refund in recognition of morals, law: civil and business...; and consumer right because Davison failed to provide on the contract and the contract is termed beyond sketches, drawings and CAD. Also, Davison has failed to be professionally communicative. ***** has not received any communication from Davison beyond prong 2 of the licensing attempt from their licensing department.

Davison did not provide a clear and concise contract. The contract they provided was for a "new product" development. ***** did not provide a product to Davison to develop yet only an "idea". As stated in the third paragraph of the response by Davison's representative ***** M. *****. ****** provided approval only on ideation drawings and its relative virtual rendering and CAD drawing. Because ***** did not provide any product that needed development. This is more proof that Davison is so wrapped up in its scheme that they can't even form to the definitive properties of their own contracts just like they previously stated that all services have been completed yet admitted ******* project was still in the development or promotional stage.

Davison's disclosure agreement is not supported by any accredited agency, as usual business statistics and analysis are; to merit any material implications of high risk. Any business can issue their own statistic to simply favor them in a court proceed which is very deceptive to continuously practice.

In response to ******* 4th paragraph of his response. ***** is saying that negative information about Davison's high-risk services where not readily available to support the claims of Davison's disclosure to prevent a transaction and to better understand and set-in the uncomprehensible risk they claimed as presented to an eager inventor not a professional business entity.
For the material reasons stated in ******* prior submission on this complaint on pages 1-6 is the basis of this complaint and refund fully merited. Davison has not promoted the idea; they took as a product, in any way beyond a consideration of exploitation of the idea. ***** did not get any substantial recognition or any other benefit from his idea submission to Davison. And after some general research Davison doesn't benefit even 5-10% of its so-called client and/or their industry.

***** requests that Davison provide proof of all contractual services performed within the one-year obligation period they allowed themselves. And to satisfactorily fulfill this complaint's requests. As Davison has not in any way, with good faith; as stated in their contract cured ******* concerns. This influences ***** to believe they didn't have good faith from the beginning. And to give their business a good name and impression they should issue a refund.

***** is not in receipt of any formal notice of the contract being completed and Davison has not completed prong 3 and 4 of the licensing attempt and they have not provided the slightest cure to any of ******* concerns made on the contract in accordance with the contract allowance. ***** understands the acts and omissions and statements in the contract to be contributory to a non-legal contract that is void and more likely part of their scheme.

Regards,

***** ******
Business Response
Date: 02/07/2025
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*******************************
******************

February 07, 2024

            Re:      ***** ******
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the additional comments submitted by Mr. ***** ****** regarding the above referenced complaint. Davison incorporated its original response of 11/20/2024 and supplemental response of 12/10/2024 as if fully set forth herein. As previously stated, the services performed have met with his approval and authorization. There is no basis for a refund, nor support for the complaint. I will attempt to address Mr. ******* concerns, though his comments are somewhat disjoined.

/           He states that all services listed in the contract have not been performed. While that statement is technically correct,it is misleading. The contract identifies a plurality of services which are separated into two sections; Section A titled Services Provided and Section B titled Services after Manufacture Interest.Under Section A, the contract specifically details the deliverable items; The items to be delivered to Inventor under Section A of this Agreement are the ideation drawings, virtual renderings and CAD drawings. As detailed in the prior responses, Mr. ****** was provided with, and approved these materials. To date, there has been no interest expressed by a manufacture for Mr. ******* product idea, thus no services under Section B are due to be performed.

            Mr. ****** contends that he is entitled to a refund because the contract he entered was for product development and he did not provide a product, only an idea. This is simply illogical. Yes, Mr. ****** submitted an idea. The contract was for Davison to take the idea and design a working model to demonstrate the feasibility of the idea and to pursue an agreement with a company to manufacture and sell the product. As stated, this service was perfumed with his approval and authorization.

Mr. Gracias contends he did not receive any benefit from the services. This is incorrect. When he contacted Davison all he had was an idea. Through performance of the services he is now in possession of CAD drawings, a working model, and presentation material demonstrating a feasible product. To the extent he believes he should be guaranteed a benefit in the form of a financial again, he is mistaken. Davison simply does not guarantee a particular product idea will be licensed; much less guarantee a financial gain. Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product. In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product idea will be licensed,or that a client will realize a financial gain.

Finally, his comments about not being 100% satisficed are countered by the approvals and completed questionnaires which speak for themselves and his comments about the availability of negative information,the disclosures provided, and the contract language have been addressed in the prior responses. All services that have been performed have met with Mr. ******* approval and authorization. There is no basis for a refund, or for his complaint.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, ****
Customer Answer
Date: 02/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

***** rejects the businesses response. ***** knows in todays business practices strong ethics is necessary to recognize seller to client relations in order to administer proper and trustworthy business for continued consumer intake; specially during and after a pandemic. And the gaslighting of Davisons attorneys does not reflect the type of behavior a credible company would have in good faith for resolving a dispute; a simple one, after considering their intake amounts. And to have the company of supposed competence to run the business, resort to their bottom-line enthusiast and legal entity to disregard this dispute/concern as if they are exhausted of dealing with the same complaints over and over again. In a surged attempt to avoid exposure within the company, to the foundation of their business as recognized, not needed in the industry. And continuing the illusion of a business that has grand relation with retailers and manufacturers to suit the benefit of inventors and other clients is a prime example of fraud.

Contract does not stipulate no refunds in any way. Davison has misrepresented its services, performance and provided deception toward the contract and good faith resolutions to client concerns.

Lucios response to each paragraph:

Paragraph #1:

Services have not met with Lucios approval at a 100%. Only services fulfilled was the **** and sketches that helped create the Executive summary. Which was not 100% to Lucios liking as previously explained ***** was manipulated into believing information provided be Davisons employee that resulted in a simple survey approval rating that clearly has written exceptions to the approval rating. Making it not 100% satisfactory.
There is a bases for refund and the complaint. For all reasons previously stated are 100% true and without lies. And because Davison has not provided anything that would substantially suggest this complaint should be considered null and without purpose. For example; a refund, license deal, production of my idea for sale or any other good faith consideration.
Im glad ***** M. ***** finds Lucios concerns somewhat disjointed as they are written reflections of the Davison companys performance. At least we can agree on something in regard to the ineffectiveness of the Davison company.

Paragraph #2:

First of all, I would like to appreciate ****** salutation on the technical attribute he has concentrated. As a technical consideration is always the foundation or root of disputes not to be ignored.
Deliverable items included prototype. Davison has not performed on and has not given ***** the option to be served with a prototype. Which would probably be just a 3D printed and half A compilation of materials as a reflection of their enthusiasm toward their contract effort.
Section A (6), deliverable items are as ***** says misleading because it does not describe the executive summary, predevelopment packet and prong 1 & 2 of the corporate targeting; As deliverable yet, it was delivered to *****. And prong 2 was delivered incomplete because it did not show the coinciding information as laid out in the prong 1 targets. As well prong 3 and 4 never performed in accordance with the contract terms.

These materials were not approved with the sole and unilateral influence of only *****. But with the adverse advice of **** *****. There were no interests by any corporate targeted company for my idea because Davison intentionally failed to continue on prong 2 thru 4 of the corporate targeting initiative of the contract. As if they knew I wasnt going to get any interested companies from the beginning of the contract. which suggest a bad faith gesture to their consumers.

Paragraph #3:

***** admitted in previous responses that ***** indeed only provided an, idea. It is not illogical to issue a refund because according to Section C, term 4, part b. it says because this contract is for promotion and development of a new product. And throughout the contract Davison iterates invention as a tangible object consistent with historical notions and not a Shmere idea. As in section C, term 4(a), term 3(f), term 2, term 4(d) and more. For the purpose of the definition of invention, must be a tangible object that has discoverable use or certificate of being like a patent. The idea was never made in any material sense to be considered an invention with tangible and fabricated purpose. Section A. 1, I; says a prototype was to be made, non-working model of invention. and a working model according to section A. 1, J.
Section A has more contract obligations that ***** projects in his response. And those sections are not contingent to getting a license as they portray in their current response.

Paragraph #4:

Lucios last name is not gracias. ***** rejects ****** statement about ***** benefiting from the service. ***** only received a general patent search booklet and the executive summary which included all the **** drawing. 9 pages worth, and a booklet about ***** page; versus $15,050??? ***** continues to provide deceptive comments in his response as he represents the liable entity in the course of conducting business. There is no benefit in the services Davison projects to offer to their paying clients when they dont fulfil the contracts material services. They defeat the purpose and integrity of their initiative by not providing non-working or working prototype and not completing prong 2 thru 4 of the licensing outreaches. Specially not being with good faith for resolving Lucios concerns prior to making complaints with the BBB and attorney general.
The material Davison gave me is not going to do me any good. It was Davisons job to utilize the information ***** provided to them, not the other way around. Davison forgot their business intentions it seems. Again, ***** is trying to revert Lucios consideration on performance of the contract. By making it seem like ***** is trying to defend a position against not getting a license versus contract concerns and obligations not performed by Davison. Contract obligation is the sole purpose of Lucios complaint and demand for refund. ***** has based this dispute on deception, breach and bad faith conduct and omissions. And the only financial gain ***** is concerned with in this complaint is the $15,050. That would have been saved and not transacted with Davison, had Davison conducted proper business in chronological order on their definitive terms described in their service platform. Such as: predevelopment > 7-day cancelation > good faith resolution to client concerns > fulfillment on the contract > good faith resolution to client concerns.
***** is not mistaken on the problems presented in this dispute. Davison did not go to great lengths in this agreement. The only great length Davison took was the trip to the bank with Lucios money.
Notice sentence 6 states, idea for a new product. But that same statement is nowhere in the contract. ***** is trying to revert the BBBs concern on gains from licensing of Lucios idea. Yet, Lucios subject of this complaint is not the exclusion of a license deal for financial gain but, the fact that Davison allowed their obligation on the contract to be deficient; precluding any financial gain and making it impractical to recognize any chance to success in getting a license with any of ******************* corporate targeted market companies. As if they already knew they couldnt get a license deal on Lucios idea. Yet tendered Lucios money anyway. Which would preclude the validity of the disclosures implications toward a contract satisfied.

Paragraph #5:

Again ***** M. ***** is trying to avoid the professionalism ***** afforded to the Davison company with $14,050 + $100. Making quick short comments that dont cohere with their contract terms and the omissions of services and performance in which ***** has made concern. He continues with the claim that all services have met with Lucios approval and authorization yet, forgets that the contract has not been completed and disregards the actuality of the situation.

Regretfully, ***** ****** III
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an invention, I contacted ****** ****, they sent me a packet to get my invention started. This was January 2005. They gave me an option, I picked the option for me and the company to get the royalties if a company takes the invention on. So I made payments until paid off which was $ ********. Last final payment was March 23, 2018. Somewhere during this time they transferred me to Davison. Then they would have different people work with me. Since then they been asking for money after money to present my idea to one company at a time. Which I paid in full for them to work for me to get it out to as many companies. So in between this I had family issues and just got back with them and a ****** is the last person to work with me who still asking for money $ ****** for a company at a time. ( I already gave this company more than $ ******* to present my idea to companies not one at a time, yet they still asking for money even today. I am lost and dont know what to do at this point. This is why I had to come to the BBB. A friend told me to do so.
Business Response
Date: 11/20/2024
*******************************************************************************************************************************************************************************************************************************************************
BBB of ********************
*****************************
***********************;

November 20, 2024

            Re:      ******** *****
                        Your ID#: ********

Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. ******** ***** against Davison Design and Development****** (Davison) on or about 10/19/2024. As will be detailed below, Ms. ***** contracted for product design and presentation services which have been completed as of the end of 2022. Davison has offered additional services which she has refused. There is no basis for his complaint.

At the outset, Ms. ***** asserts that her file was transferred from InventTech to Davison. This is simply false. Davison has no relationship with ****** **** and does not share customers with its competitor. ************ had any involvement with ****** **** prior to contacting Davison, that has no bearing on the relationship with Davison.

On 06/02/2008, Ms. ***** contacted Davison through its website. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison. Among the disclosures is the statement that It is Davisons normal practice to seek more than one contract in connection with a submitted idea. The disclosure then provides a listing of the various services and related fees including the ones for additional presentations. She acknowledged, via an electronic signature, that she both received and read these disclosures. Attached, please find a copy of the electronic record of her acknowledgement. The disclosures are also freely available on Davisons website.

Ms. ***** entered into a series of contracts for the research design and presentation of her product idea. Included in these services were two presentations,one to the targeted company identified in her design services contract and the second made pursuant to the terms of a separate contract. These services were completed by the end of 2022. Additional services,including an option of presentations to multiple companies for a single fee have been offered to, and rejected by, Ms. ************

In her complaint she alleges she contracted for presentations to many companies, not merely one. This is not true. The disclosures provided to her clearly lists Additional Presentations and a separate contract for a separate fee. She in fact entered into such a contract for the second of her two presentations. Finally,the terms of her product design contract in Section 4.*** clearly states;

The Client shall not be responsible for any additional expenses to Davison within the scope and term of this Agreement,with the possible exception being additional services to present the Idea to an additional targeted corporation which may include services to refurbish or repackage the sample, for which Davison currently charges $395.00. Davison's obligations are only those set forth in this Agreement and only directed towards the targeted corporation named on the last page of this Agreement.

There is no factual basis to support Ms. ****** complaint. As stated above, she was fully informed of all the services and fees. She acknowledged having received and read the disclosures of the services and fees. These disclosures were provided BEFORE any service contract was entered. The contract she entered is explicit that it was for a single targeted corporation and that additional fees would be required for additional presentations.

Sincerely,

***** M. *****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
here is the information to give you along with pictures. The picture 4th down, is what does the press has to do with my invention??? It seems like a run around. Before you know it , it was with ****** **** then I am with Davison. They didn’t do what I specifically asked for in my both drawings ( pictured below ). They did these short finger things that isn’t my specific drawing plan in my both drawings below in pictures. These are like * ****** *****. I do reject the Davidson. Do I tell you I rejected their dispute . I do want my money back & yes they can afford to pay me back. They gave me a big run around going into circles going no where, Thank you

Regards,

******** *****
Business Response
Date: 02/13/2025

This letter is in response to the additional comments submitted by Ms. ***** regarding the above referenced complaint. As previously stated, Ms. ***** contracted for product design and presentation services which have been completed as of the end of 2022. Davison has offered additional services which she has refused. There is no basis for his complaint.

In the additional comments, Ms. ***** continues to conflate her experience with ****** **** with the work performed by Davison. Of the seven (7) documents she provided with her comments, three wee documents from ****** ****, two were her handwritten notes and two were from Davison. Davison has no relationship with ****** **** and does not share customers with its competitor. If Ms. ***** had any involvement with ****** **** prior to contacting Davison, that has no bearing on the relationship with Davison.

With regard to the work performed by Davison, it met with Ms. *****’s approval and was completed to her express satisfaction. Attached, please find a copy of her signed approval of the Integrated Product Rending as well as a copy of the questionnaire completed by Ms. ***** about this rendering in which she provided positive feedback. Further, she makes a handwritten P.S. stating “This is Perfect” and “I Love it”. To now claim that the design was not acceptable is not warranted.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******** *****

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