ComplaintsforQVC, Incorporated

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an electric tooth flosser from QVC and the item broke. I called QVC and informed them of the breakage. QVC instructed me to call the manufacturer. The number QVC gave me for the manufacture was incorrect. I returned the item to QVC in June and they processed the return o. July 12, 2023. I asked QVC to provide me with a like item and was told that they were unable to do that. I asked for a refund I was told they could not credit a different card. The original card was canceled by the banking institution due to a hacking situation. QVC would not credit a different card even though they were billing that card for different items. QVC wanted to give me a QVC credit. I did not want a QVC credit. I ha e called them many times and asked for a supervisor call back. I have yet to receive a call back. Each time I call I am told the complaint is being elevated. The return amount is $31.00. This has been going on since June and I still have not received my refund, an apology or a call back from a manager .Thank you ********************* MBA PA MA HR ************

  Business response

  09/20/2023

  September 20, 2023
  bIBi
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *********************, ID of ********
  
  Dear ******************,
  ************************** regrets the concern that our customer had regarding her returning a defective item. ************ ordered a *** ***** Water Flosser on 04.01.23 called in sometime in June to report it was defective.  ************ asked for the return and was told she would have to reach out to the manufacturer. When given the number we have, it was a prayer line.  I did confirm and she was correct, the number we have is incorrect and I am having that reviewed and corrected. ************ did return the item and we refunded the amount of $31.00 back to the original payment method.  It was sent back rejected, *********** did state that her bank had to close and reissue her new cards.  I reviewed that would be why, we then issued the refund as a membership credit.  *********** had to call several times to get her refund sent to her in a check.  We did finally send the check out on 09/01/2023.  Apologies for the lack of stellar service received.  For her inconvenience we have issued a QVC inconvenience credit of $40 to ************ customer account.  This credit is available for use on a future purchase. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ***********************
  Office of the President
  QVC

• Initial Complaint

  08/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/20/2023. I purchased a laptop from QVC on easy pay. The first payment was $391.05 which was authorized on my debit card. A few hours later the order was cancelled by QVC for an address validation issue. The authorization is still in place on my debit card. I have contacted QVC several times to get the authorization reversed. My bank says the authorization can remain on my account for up to 60 days unless QVC processes a reversal. I have been told by a few QVC reps that a request for a reversal was processed, but clearly it has not been. I am sitting here with almost $400 in limbo and keep getting bounced back and forth between QVC and my bank.

  Business response

  08/25/2023

  August 25, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  *****************************************, ID of ********
  
  Dear *****************,
  QVC regrets the concern that our customer had regarding the cancellation of an order.  On 8/20/23 **************** ordered the ****** ****** *** * ****** 16" Gaming Laptop **. Regrettably, the order was cancelled on 8/21/23 as we were unable to verify the information provided for his credit card when the order was placed.  He indicates his bank is still holding the authorization for this purchase.  Most banks will remove an authorization for a cancelled order within 3-10 working days.  We’d suggest **************** contact his bank directly for their specific timeframe to remove the authorization.  There are no refunds due as this cancelled purchase has not been billed.     
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** **************
  Office of the President
  QVC

  Customer response

  08/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I am not asking for a REFUND, I am asking that QVC REVERSE the authorization. Here we going again being ping ponged between QVC and my bank as previously stated. As I said before, my bank requires QVC REVERSE or VOID the authorization.
  
  Regards,
  
  *************************
  

  Business response

  08/31/2023

  August 31, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  *****************************************, ID of ********
  
  Dear *****************,
  QVC regrets the concern that our customer had regarding the cancellation of an order.  On 8/20/23 **************** ordered the ****** ****** *** * ****** 16" Gaming Laptop **. Regrettably, the order was cancelled on 8/21/23 as we were unable to verify the information provided for his credit card when the order was placed.  He indicates his bank is still holding the authorization for this purchase.  As noted in our previous reply, most banks will remove an authorization for a cancelled order within 3-10 working days.  We’d suggest **************** contact his bank directly for their specific timeframe to remove the authorization.  There are no refunds due as this cancelled purchase has not been billed.     
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** **************
  Office of the President
  QVC

• Initial Complaint

  08/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 3 I got an email that said Congratulations here is your $100 reward. I spent $25 of the $100 and was told I can't continue to use the code. The email was vague and didn't specify a 1 time purchase for the $100 just brought you right to "buying". QVC customer service blamed Qcard and my Qcard account does not give rewards. The email looks like it came from QVC and seemed legit. Is this a scam? Loyal QVC customers can't even use rewards they are entitled to. The girl from customer service said she would send an inquiry to headquarters and when asked how I would hear she said I'd have to call back. Why? They should reach out to me. Their email should have been very specific. I spend a lot of money with QVC and this is how their customer base is treated. Sad. I see others wrote a very similar review so it appears it is an ongoing issue. They should have place that $100 on my account and not given me a code that I can't use to get what I want. It's not surprising that QVC had so many complaints and that they are not part of the BBB. Maybe then they would have to own up to their responsibilities as a consumer to their customers. Trust me the email came from QVC and not my Qcard like the customer service person said. I get emails from both and they are very different.

  Business response

  08/18/2023

  August 18, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *****************************, ID of ********
  
  Dear *****************,
  QVC regrets the concern that our customer had regarding a recent promotion.  *** ***** received an offer for $100 off a $100 or more purchase.  This was a single use offer.  Regrettably, *** ***** failed to use the full offer at the time she made her purchase.  Unfortunately, we are unable to reissue this offer.  Going forward, *** ***** should be sure to read the full details on any future offers.  There are no refunds or additional credits due for this issue.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** ** *****
  Office of the President
  QVC

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 1st I made 2 purchases QVC because they were advertising a Free Beauty with Benefits product kit to support cancer. I knew I wld only be getting 1 kit. Never received it called several times was told by agent on the phone that they ran out they were having more made to please be patient. It's July 26th so I've been patient, called today was told I was given a $10 credit asked for a supervisor she said no additional kits we're ever being made and that there is nothing she can do. When I clicked to make my purchase it did not say there we're no more kits, this is false advertising. It's ironic that my husband is here with cancer in his spine lymph nodes in chest and his throat and in the middle of all this I have to keep calling QVC. They never contacted me just leaving me to never recieve the kit, then being told that the agent that told me more were coming this was never true. There was no notice that there were no more kits so we all just kept making our purchases. ive me a break, very bad business. QVC should compensate me for a kit worth $178 as advertised and for my time and trouble. I would be satisfied to receive ****** 20 Years of Pro-Collagen: Limited Edition Set & Box or something of the value of the kit I was advertised to receive. If they were out of kits it should of been up on our screen. They do it with all their other products.

  Business response

  07/26/2023

  July 26, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  ***********************************, ID of ********
  
  Dear *****************,

  QVC regrets the concern that our customer had regarding a recent promotion.  On May 16th we offered the Beauty with Benefits show.  During this show when customers place orders for select donated items would receive a gift with purchase while supplies last.  Unfortunately, when *** ********** placed her order the Beauty with Benefits gift with purchase was no longer available.   
  
  There have been two membership credits of $10 each issued to *** ***********’s customer account.  These credits are available and can be used on a future purchase.  There are no additional refunds due for this purchase.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** ** *****
  Office of the President
  QVC

  Customer response

  07/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  You did not answer to the fact that QVC did not notify customers they had no more gift bags and fraudulently allowed customers to make the purchases based on the free gift offer. Then never notified any of the purchasers that the gift was not coming. Bad business and for that reason I'm returning everything I can and closing both my QVC & *** accounts.
  
  Regards,
  
  ***********************************
  

  Business response

  08/02/2023

  August 2, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  ***********************************, ID of ********
  
  Dear *****************,
  QVC regrets the concern that our customer had regarding a recent promotion.  On May 16th we offered the Beauty with Benefits show.  During this show when customers place orders for select donated items would receive a gift with purchase while supplies last.  Unfortunately, when *** ********** placed her order the Beauty with Benefits gift with purchase was no longer available.   
  
  Regrettably, we are unable to notify customers during our live broadcast that the gift with purchase is no longer available as orders are being placed, cancelled, and modified the entire show. There have been two membership credits of $10 each issued to *** **********’s customer account.  These credits are available and can be used on a future purchase.  There are no additional refunds due for this purchase.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** ** *****
  Office of the President
  QVC

  Customer response

  08/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: QVC did not responded to the most important isues in my complaint, 1. That while doing the purchase process and submitting it I did not get a notice that they have no more gifts, sold out does come up when your purchasing on QVC with other purchases.2. When I called in I was told that they are making more to be patient and I will be receiving one, no response to me being misled again either. They did  respond saying that the deal was until suppies lasted but did not notify on the screen before my purchase that supplies had not lasted? They gave an incomplete answer and I'm considering small claims court as per recognized in their general terms and conditions as follows, This Dispute Resolution and Arbitration Agreement does not preclude either party from seeking action by federal, state, or local government agencies.  Notwithstanding anything in this Dispute Resolution and Arbitration Agreement to the contrary, either you or QVC may elect to have a claim heard in small claims court (at any time prior to the appointment of an arbitrator) if the claim is within the jurisdiction of that court and it remains in that court and is not removed or appealed to a court of general jurisdiction. In addition, you and QVC retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

  For me it is the principle of me being misled not once but twice followed by their arrogance after I have been their customer for so many years. No they can't do whatever they like.  I will need access to my account during this process as I am done rectifiying their false advertising and horrible customer service I am closing my account with both QVC & HSN.
  

  Regards,
  
  ***********************************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a laptop computer online that comes with a printer & mouse. The printer has no Fax, & the computer is not touch screen. I am elderly & disabled unable to use a pointer or mouse. This advertisement was deceiving stating it is modern & an upgrade. All of which is not true. The shipping was free but when I called & spoke to a very rude Maritza she said the return shipping cost would be deducted from what I paid. She also said I had to take it to a *** store which for me is impossible without help because it is a 17” computer & a printer. She also said the cost to ship it back would depend on the weight. This is insane & I feel exploited.

  Business response

  07/13/2023

  July 13, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  Re:  ****************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an item recently ordered.  *** ****** ordered the ** 17" Laptop on 7/9/23.  She indicates she is unhappy the computer did have a touch screen and the printer did not include an option for faxing.  We were able to speak with her on 7/13/23 and shared this information was available prior to the order being placed.  *** ****** indicated she did not want to hear what I had to say and abruptly ended the call. 
  
  When an item is returned because a customer does not like it or has changed their mind the original shipping and handling is deducted from the refunded amount.  Additionally, if the Q Return label is used to return the item the label cost printed on the label is also deducted from the refunded amount.   
  
  *** ****** requested we send *** to pick the item up but was upset we do not make arrangements for pick-up at a specific date/time.  She shared that she had taken the item to *** for return.  We will gladly issue a refund once the item has been received and processed in our warehouse. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** ** *****
  Office of the President
  QVC

  Customer response

  07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  First of all, I did not request any carrier, I was emailed a label which was **** followed the supervisors instructions (*******) of boxing the items up & attaching the label. I advised her that I was 79 years old & disabled. I asked if it could be picked up without charge & she said yes. She said it would take one-two days for *** to pick up. However, the next day USPS came to retrieve the package but said he could not take it because the label was for *** not USPS. 

  I CALLED BACK TO CUSTOMER SERVICE TO TELL THEM WHAT HAD HAPPENED. I WAS THEN TOLD THEY WOULD PUT IN AN ORDER FOR PICKUP BUT IT WOULD NOT BE UNTIL MONDAY WHICH WAS FIVE DAYS LATER. I advised her that I could not bring the box back in because I was already in pain from dragging it out to be picked up. This all had my blood pressure through the ceiling & I was dizzy. I continued to attempt to get them to rush the pickup to no avail. After just relaxing & praying about it, I managed to get a dolly and put the package on it, pulled my car out of the garage & rolled the package to my car & inch by inch scooted it onto the floor behind the drivers seat. When I got to Postal annex, I went in & the gentleman very graciously said no problem, I will get it for you, he did & I have the tracking receipt. 
  now, this corporate lady is refusing to give me credit for the return after I've literally caused me to be in bed on medication for two days now. My health is certainly worth more than whatever amount the return shipping is, but just remember-“ You reap what you sow/ what goes around comes around”!!!

  No one ever acknowledge that they made the mistake of sending the wrong carrier but instead scolded me for not remembering to ask if computer was a touch screen-Forgive me for being OLD. 

  OH BY THE WAY THE ONLY TRUTH IN HER RESPONSE IS THAT I was upset and ended the call. That's because I am yet working on getting my pressure down & her fussing at me was making it worse.

  Regards,
  
  ****************

  Business response

  07/14/2023

  July 14, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  Re:  ****************, ID of ********
  
  Dear ******************,
  

  QVC regrets the concern that our customer had regarding an item recently ordered.  *** ****** ordered the ** 17" Laptop on 7/9/23.  She indicates she is unhappy the computer did have a touch screen and the printer did not include an option for faxing.  We were able to speak with her on 7/13/23 and shared this information was available prior to the order being placed.  *** ****** indicated she did not want to hear what I had to say and abruptly ended the call. 
  
  *** ****** has not been refused a refund for her returned item.  As noted in our previous reply, we will gladly issue a refund once the item has been received and processed in our warehouse. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** ** *****
  Office of the President
  QVC

  Customer response

  07/25/2023

  I responded, the business did not & they did deduct shipping cost from my refund even though the manager I originally spoke with said it would be fully refunded & that she had noted it in their system. Its their lost because I am closing my account & asking others to do the same via the internet.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/012022 at 2:51 pm an email was sent thanking me for order ************ a refurbished phone shipping to ************************* in Miami, Fl. That evening I noticed this email and hit cancel as I did not order this. The eamiled dated 1/01/2022 6:44 cancelled was received. I called immediately and said thus was fraud. The rep refunded 55.65 and said it would be reported fraud. I them got an email 11/02 stating order had shipped so I called again and was told not to worry. I have been now getting collection emails and a call today from Transworld a collection agency. I explained this to them and rhey said I had to contact QVC which I did i was given a activity number of ********* and was told finance would review. I am wanting to buy a house and now I am being sent to collections on something I called about on 11/01/2022 for fraud and I asked them to close my account this happened on on 11/01/2022. This is outrageous. I want a letter stating this is taken out of collection and there is no harm to my good credit.

  Business response

  07/06/2023

  July 4, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  
  QVC regrets the concern that our customer had regarding an account that was sent to collections. **. ****** customer account was compromised in November 2022.  There was an order placed for a Pre-Owned ***** ****** * 64GB GSM Smartphone that was shipped to an address other than **. ****** address on file.  We immediately closed the account due to the account takeover. This account was erroneously sent to collections on 6/17/23.  On 7/3/23 the account was removed from collections as we confirmed the order was not placed by *************** 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  ****** **************
  Office of the President
  QVC

• Initial Complaint

  06/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a hp computer from qvc by phone plus insurance. 2 weeks later I called about delivery date. I was informed my computer was canceled because I had flex pays. My credit is excellent. I was not informed that they were going to pull my credit. It is a law to get authorized consent from customer in writing or verbally to pull credit. I have fraud alerts at 3 Bureau so that my credit is protected. That is why Bureau did not approve credit and if qvc informed me I would have told them this info. I called qvc several times they refuse to speak to me and tell me thats what the rules are.When I have a return or refund qvc sends letter to me scolding me that in the last year I purchased this dollar amount but that i returned this dollar amount.Many of their items don't fit or are defective and I pay for the shipping. Nobody checks the sizing or quality control.When I return item credit is not applied right away I have to call and by this time it us 3,4 or 5 billing months. Also if product is defective customer is not supposed to be charged for shipping. Again I have to tell them and check on the credit.There are many customers that have same problems. Please assist me in getting a letter and getting credits because I feel like qvc thinks that consumers are all dumb.

  Business response

  06/15/2023

  June 15, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *********************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order recently placed.  ********************** ordered the ** 17" Touch Laptop on 5/18/23 requesting to use the easy pay option.  Unfortunately, we were unable to honor that request and the order was cancelled.  ********************** was advised that she could order the item by paying in full.  ********* Bank issuer of the ***** will remove an authorization for  a canceled order within 3 working days. 
  
  As noted in our General Terms of Use which are available on QVC.com: Your receipt of an order confirmation from either QVC or a third-party payment processing service such as ******, does not constitute QVC's acceptance of an order. Prior to QVC's acceptance of an order, verification of information and approval of the order may be required, including without limitation approval of Easy Pay terms. Please note: certain payment methods, including prepaid cards, may not be available for items purchased with Easy Pay. QVC reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation, for any reason. QVC reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  
  Africa **************
  Office of the President
  QVC

• Initial Complaint

  05/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a pair of shoes March 29, 2023. I mailed a cashier's check. It was cashed on April 6, 2023 by QVC. I have never received the shoes. At first I was told it was out of order, then I was told they did have them but did not have my size, and I finally just asked for my money back. I have called numerous times and spoken with the following members: ****, *****, ***** (twice), ****** (three times), and *******. They all gave me a five day window that from the day I called I would receive a check. Each time I have no received a return amount. Order #******* 7 wide in light gray Invoice #***.******* in which I paid the check and it was cashed $75.75.I have been a customer for 25 years, and have always done the same process. I do not own a credit card, and have never had an issues previously with returns or exchanges. However, this experience has been exhaustive.

  Business response

  05/25/2023

  May 25, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102

  Re:  ***********************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order placed.  ****************** ordered the ***** Lace-Up Mesh Sneakers **** on 3/28/23.  She paid for the order by check.  The check was received and processed on 4/6/23.  The order went into backorder as the vendor did not have stock available. The order was later cancelled, but our systems failed to issue a refund check for the item.  On 5/23/23 a refund check of $75.75 was issued.  The current time for refunds to process is three working days.  This check will be mailed to ****************** by USPS and should arrive within the next 7-10 working days.

  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa **************
  Office of the President
  QVC

• Initial Complaint

  05/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for an in-stock item on 5/7/23: Order Number: **********; I received immediate confirmation of order preparation in process. On 5/9/23 I received a message that the item is on backorder. I called "customer service" to inquire about expected restocking. I was told there is no projected date and upon further questioning I was eventually told that there is no guarantee of future stock at all. This is a frequent problem with QVC, that of accepting orders prior to confirming the order can be fulfilled. I would like my item, which was ordered with the promise of availability on QVC's part. Find the item I ordered in good faith and deliver it as promised, or, declare a restocking date. Anything less reinforces the feeling of indifference toward customers and the failure to stand behind your brand. I would appreciate a direct reply from QVC.

  Business response

  05/11/2023

  May 11, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA  17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order placed.  *** ******* ordered the ********** ***** ***** ******* ***** 31.5" Crystal Drops Windchime on 5/7/23.  Unfortunately, the item is currently on backorder as the item is currently out of stock.  Once the item has been restocked, we will gladly ship the item to *** *******.  Regrettably, we do not know exactly when the item will be available. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  
  Africa ** B****
  Office of the President
  QVC

  Customer response

  05/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  This response is merely a repeat of the standard excuse and does not address the issue of accepting orders under false pretenses, a continuous problem for QVC. There is the matter of customer time investment, which is disregarded or not even considered, as well as disappointed potential gift recipients. 

  Too, I would still like to know the timeline for restocking. I would also like reassurance that all options have been exhausted as there are often random remainder items and I do not believe this was even investigated, judging by the casual, dismissive response.

  Be respectful toward your customers. Please do better.

  Regards,
  
  *************************

  Business response

  05/18/2023

  May 18, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA  17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order placed.  *** ******* ordered the ********** ***** ***** ******* ***** 31.5" Crystal Drops Windchime on 5/7/23.  Unfortunately, the item is currently on backorder as the item is out of stock.  Once the item has been restocked, we will gladly ship the item to *** *******.  As noted in our previous reply, we do not know exactly when the item will be restocked. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  05/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I wanted the opportunity to show the absolute indifference to customer concerns. I took it upon myself to reach out directly to ***** *****, just after posting my previous response on BBB. They responded in less than one day, politely assuring me that a new shipment is scheduled to deliver to QVC on June 8th. 

  Why was simple verification with a supplier more than QVC could be bothered to take on? The standard and automatic dismissive answer I received on this platform is telling, no embellishment necessary. 

  I expect my item to be delivered ASAP. I may or may not post a complaint here and everywhere else, depending on QVC shipping the item to me as expected. Shame on QVC. Do better.
  
  *************************

• Initial Complaint

  04/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased an item from QVC about 2 months ago. I decided to return the item after realizing it wont work in my home. It was an ****** vacuum. I had purchased the item with their east pay option and had already paid 2 payments towards the product. I still hadn't opened the box when I decided to send it back. I checked with QVC and the item was still within the window to return for a refund. I sent the item back to QVC and received an email confirmation that it was received on 4/13/23, my order #**********. The email said I would receive my refund in 7 business days. Well 7 business days went by and no refund to my ****** account. I then went online and chat messaged with a customer service rep with QVC regarding my refund status. They said that it was getting processed and would be in my account in the next 3 days. Well 3 days goes by and still no refund. So again I message chat with a rep and they tell me that it shows a refund was issued on 4/24/23 and will now take 10 business days to process. Well I still show no refund to my account and decided to call customer service instead so I could speak to someone. The rep on the phone then tells me that the refund was never processed and has to now go to their billing department to be handled and this could take up to 30+ days. I told her that this is unacceptable that I shouldnt have to be the one who suffers due to their own mistake. So her Im still getting east pay charges for a product I no longer have let alone paying interest on the charge because of them. It would be nice if someone could help with this. So unhappy with their service.

  Business response

  04/28/2023

  April 28, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  ***********************************, ID of ********
  
  Dear ******************,
  ************************** regrets the concern that our customer had regarding the return of an item.  ************************ ordered and returned the ****** ****** ***+ Wi-Fi Robot Vacuum with Clean Base.  On 4/21/23 she received an email from our automated system advising the the Q Return label was scanned and the item was in transit to us.  The item was processed in our warehouse on 4/26/23.  On 4/27/23 two refunds of $105.99 each were issued to **. *********** ****** account.  The current time for refunds to process is three working days.  There are no additional refunds due for this purchase. Additionally, the remaining unbilled easy pay installments have been cancelled. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩