Business Profile

TV Home Shopping

QVC, Incorporated

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for QVC, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

760 total complaints in the last 3 years.
225 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/5/2023 I purchased a 55 inch ******* TV advertised with a game controller and voucher. I received the the tv and controller with voucher. It turns out the tv was defective and I was instructed to return it. I was to let QVC know when it was accepted by postage, I did but explained I kept the controller and voucher because they arrived in separate packages. I was told the controller and voucher would have to be returned since it was a package deal. The next day I returned the package and as instructed notified QVC of the postage acceptance. The new tv arrived within record time. I waited for the return of the controller and voucher. I called and called and each customer rep would look it up and tell me that delivery was requested. My last call in November 2023 was to let QVC know that I had not received my items and I would not be doing anymore business with them until this problem was rectified. As always the rep was sympathetic and promised to relay my message. My last call was this month, February 2024. I informed the rep of my many calls with different reps with no satisfaction and I didn't expect any with her. I explained my only resolution was to contact BBB. She promised she would send my request up the chain of command. I thanked her and hung up. QVC has been my shopping place for a long time and I enjoyed the experience. But I really wanted to share that controller with my grandchildren. It was important to me. At this time I am not sure exactly the amount I paid but it was very close to the amount I quoted
Business Response
Date: 02/28/2024
February 28, 2024

********************************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: ****** ***, ID of ********

Dear ******************,
We extend our sincere apologies for the inconvenience experienced by our valued customer in relation to a recent return. **. *** placed an order for the ******* 2023 55" **** Smart TV w/ Voucher and * *** Controller on 09/03/23. Regrettably, she received the item damaged. A replacement was promptly completed, which **. *** received on 09/26/23. Unfortunately, the voucher and * *** controller were not included in the replacement shipment. I spoke with **. *** to confirm that the missing items would be shipped out and delivered on 02/26/24. We deeply apologize for any inconvenience this may have caused by this oversight.
Thank you for your understanding, and we appreciate the opportunity to address this issue.

Sincerely,

***********************
Office of the President
QVC
Customer Answer
Date: 02/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:01/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bene given the run around regarding my return. I have the confirmation the package was picked up and now QVC tells my they have it and i will get my refund and some says they dont have it. Someone is lying. Also, they are going to keep charging me the full $2098 for a product I have returned. I think they are holding out till jan 31 when their return policy changes. Below is my confirmation the package was picked up from my house. Pickup Details Pick Up for: Order Details:**************** Confirmation #: ************ **** ***** ***** ** Total Packages: 1 RICHMOND, TX *****-4981 Weight: 2 Phone: ###-###-#### Location: On the Porch Email: ****************************** Pickup Date: 12/26/2023
Business Response
Date: 01/30/2024
January 30, 2024

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: ***************************- ID of ********

Dear *****************,
QVC regrets the concern that our customer had regarding a return. **. ******* indicated she printed our Q Return label from our online option for a ** ********* Desktop ********* 16GB 256GB SSD she ordered on 11/15/23. I spoke with ****************** on 01/30/24, she stated she contacted *** and set a pickup for the item on 11/26/23. Regrettably, we are unable to issue a refund for this item at this time due *** Tracking, ******************, does not indicate the item was picked up. ****************** has been advised that she may file a dispute with her credit card company for this transaction.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Initial Complaint
Date:01/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number : #********** I am writing to express my deep disappointment and frustration regarding the online customer service experience I recently had with your company, as well as the subsequent non delivery of a package. I placed an order through your website, with the understanding that the estimated delivery time was before Christmas. As the recipient of this package was eagerly waiting for it to be delivered for the holidays, it was imperative that it arrived. However, it deeply concerns me to inform you that the package did not reach its destination, days after Christmas had passed. This non delivery not only inconvenienced the recipient but also dampened the joy and excitement that should have accompanied the gift during the holiday season. Adding to my disappointment, the lack of satisfactory online customer service during this entire ordeal further amplified my frustration. I made several attempts to seek clarification about the status of my order, but emails went unanswered and phone calls were met with long waiting times or disconnections. The lack of prompt and reliable assistance was both disheartening and unacceptable. As a loyal customer who has previously had positive experiences with your company, I believe it is crucial for you to be aware of this incident and its impact on customer satisfaction. I expect a certain level of service and reliability when placing online orders, particularly during the holiday season when timely deliveries are of utmost importance.I trust that you will take this matter seriously and address my concerns promptly. I believe in the importance of maintaining a strong relationship with valued customers like myself, and I hope this situation can be resolved amicably.
Business Response
Date: 01/26/2024
January 26, 2024

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: *************************** ID of ********

Dear ******************,
QVC regrets the concern that our customer had regarding the delivery of a package. ******************** indicates he ordered the ****** ****** **+ on 11/11/23 and never received the item. *** tracking indicates the package was delivered on 12/12/23 to the address provided when ******************* placed his order on QVC.com.

Regrettably, we are unable to issue a refund or replacement for this item as tracking does indicate the package was delivered. ******************** has been advised that he may file a dispute with his credit card company for this transaction.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

****** **************
Office of the President
QVC
Customer Answer
Date: 01/26/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I never received the product, and there was no signature for the product that it was delivered. The office was never notified and I was told from the office of the president to reverse the charges in email to reopen the case. I also opened a case with the deliverer and they have informed me QVC did not corporate which is why we are at a stand still. I have already reversed the charges and am requesting a refund of the two installment payments.
thanksm
Regards,

***************************
Business Response
Date: 01/29/2024
January 29, 2024

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102
Re: *************************** ID of ********

Dear ******************,
QVC regrets the concern that our customer had regarding the delivery of a package. ******************** indicates he ordered the ****** ****** **+ on 11/11/23 and never received the item. *** tracking indicates the package was delivered on 12/12/23 to the address provided when ******************* placed his order on QVC.com.

There was no signature received for this delivery as the item was shipped *** ground which does not require a signature. Unfortunately, we are unable to issue the requested refund for this purchase.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

****** **************
Office of the President
QVC
Customer Answer
Date: 01/29/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: We have a front desk man who accepts all packages. I opened a case with the office - no package was delivered to our unit. Please provide me the photos and video footage of it being delivered to my building. I need my money back as this is stealing from a customer of you all at QVC. If you cant get me my money back please give me a new iRobot that is returnable.
Thanks,
Regards,

***************************
Business Response
Date: 01/29/2024
January 29, 2024

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: *************************** ID of ********

Dear ******************,
QVC regrets the concern that our customer had regarding the delivery of a package. ******************** indicates he ordered the ****** ****** **+ on 11/11/23 and never received the item. *** tracking indicates the package was delivered on 12/12/23 to the address provided when ******************* placed his order on QVC.com.

There was no signature received for this delivery as the item was shipped *** ground which does not require a signature. Unfortunately, we are unable to issue the requested refund for this purchase. We stand firm in this decision, and it will be not reversed.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

****** **************
Office of the President
QVC
Customer Answer
Date: 01/29/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: doesn't make any sense. Why am I being charged for a product I never received

Regards,

***************************
Initial Complaint
Date:12/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to unsubscribe from all emails for over a month. I never signed up for them and I have even spoken to a representative at company who told me they would stop but I am still receiving emails and notifications.
Business Response
Date: 01/02/2024
January 2, 2024
bIBi

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint # ********, *************************

Dear ******************,
QVC regrets the concern that our customer had regarding her getting unsolicited emails. ******************** called in to stop all emails from QVC but regrettably they are still being sent to her. We are so sorry that they have not stopped. It can take up to 30 to 45 days for all emails to stop. I have escalated this issue to ensure that the emails stop coming to ********************. We called and left her messages on 12/27/23, 12/28/23 and 01/02/24. She is welcome to contact us on ************ to discuss the matter.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Customer Answer
Date: 01/02/2024
I have received no phone calls from QVC. Also, their website states it could take up to 14 days it has been close to two months since I started this process.Now they are stating 30-45 days. I will wait this amount of time in hopes that they stop the emails.
thank you
Business Response
Date: 01/07/2024
January 07, 2024
bIBi

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102
Re: Complaint # ********, *************************

Dear ******************,

QVC regrets the concern that our customer had regarding her getting unsolicited emails. ******************** called in to stop all emails from QVC but regrettably they are still being sent to her. We are so sorry that they have not stopped. As noted in our previous reply it can take up to 30 to 45 days for all emails to stop. We have escalated this issue to ensure that the emails stop coming to ********************.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Customer Answer
Date: 01/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if after the initial 35-40 days which seems like an unusually long time I am still receiving emails I will be contacting you again. As of today I am still receiving them

Regards,

***************************
Initial Complaint
Date:12/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
#********** from QVC.com "Hailo OneStep folding steel step ladder" I received the wrong product, it it a huge latter type item that I can barely lift. I contacted them multiple times to tell them I need to be refunded because it's the wrong item and I just ordered the product I should have been sent from a more helpful website. They wanted me to go to the post office, which I can't do because what I was sent was so big it won't fit in a car. They said they would send someone to pick it up, I said okay but the box was ripped when I opened it so I don't have a box. They are saying I need to get a return label and box and package myself. I am not doing that, they need to return me and feel free to pick the item up. They sent the wrong item, this has happened to me with other companies and they automatically refund you and let you keep the product. I don't want this latter, I hav no use for it but I don't drive and I am not going to uber to a shipping place to get supplies and package it up when they sen the wrong item! this is such disgusting way to treat customers, I have talked to 4 different customer services reps and they all act like I did something wrong, I was sent the wrong item, they need to fix it! I want refunded for the shipping price I paid too since I shouldn't pay for something I didn't order.
Business Response
Date: 12/21/2023
December 21, 2023

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint # ********, *****************

Dear ******************,

QVC regrets the concern that our customer had regarding an incorrect item received. ************ ordered a ladder on 11/30/2023 and when it arrived it was incorrect, and the package was badly damaged. We have been unable to discuss this matter with ************ as she has failed to return our calls. We called and left her messages on 12/19/23,12/20/23 and 12/21/23. She is welcome to contact us on ************ to discuss the matter.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Initial Complaint
Date:11/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 10, 2023 I purchased a Litter Robot I never received the Litter Robot
Business Response
Date: 12/07/2023
December 07, 2023

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint # ********, *************************

Dear ******************,

QVC regrets the concern that our customer had regarding an order placed with QVC. ************* stated he ordered a Litter Robot on 11/20/23, we were unable to find an order. Please ask ************** to review the billing information on his credit card statement for further assistance. We were unable to speak with ************** and we left messages on 12/04/23, 12/05/23 and 12/07/23. He is welcome to contact us on ************ to discuss the matter.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Initial Complaint
Date:11/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Orderd an item that was in stock and they charged my bank account and then two days later the website said the item was in backorder then canceled the item that was apparently in stock and didn't email me or anything about any of this. Emailed customer service and they don't care to help at all and didn't offer anything to resolve the issue.
Business Response
Date: 11/20/2023
November 20, 2023

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint # *********, *****************************

Dear ******************,

QVC regrets the concern that our customer had regarding an order placed on 11/02/2023. ****************** ordered ********* 10" Lighted Inflatable Arch W/Soldier s Outdoor Decor Multi. Unfortunately, when we went to fulfill his order for shipment either the stock, we thought we had available was not there or the stock we had was damaged. Therefore, the order was placed on backorder and then was cancelled. We have been unable to discuss this matter with ****************** as he has failed to return our all. We called and left him messages on 11/15/23, 11/16/23 and 11/20/23. He is welcome to contact us on ************ to discuss the matter.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order for a **** mini 5 was canceled and I couldn't get a reason why. I mean this is an **** from 2019, only like $300. Not worth that much anymore. So I don't see why I can't get easy pay on that. The order was canceled DAYS ago and I still haven't gotten my money back!! Why are these scammers holding my money if the order is canceled?!
Business Response
Date: 11/13/2023
November 13, 2023

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint ID # ******** -********************

Dear ******************,

QVC regrets the concern that our customer had regarding an order recently placed. **. ********* ordered the ***** **** on 10/26/2023. she requested to use the easy pay option, unfortunately, we were unable to honor that request. Easy Pay offers are subject to QVC approval based on several factors, including item type, price, and payment history. QVC may obtain a consumer credit report about you from a credit reporting agency and review this report to determine whether we can apply the easy pay option. Most banks will remove an authorization for a canceled order within 3-10 working days. We suggest **. ********* also consult with her bank for their specific policy. She is welcome to contact us on ************ to discuss the matter.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Initial Complaint
Date:10/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ps5 on a payment plan on October 4th 2023. I agreed to a payment plan paid my 1st payment of 167.00 received an email confirmation that it was going to ship ect. Then 10 to 20 mins later they canceled my order stating I was no longer approved for the payment plan. They have not returned my 167 dollars I paid and I won't be getting the item.
Business Response
Date: 10/19/2023
October 19, 2023

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint ID # ********, ***********************

Dear ******************,

QVC regrets the concern that our customer had regarding an order placed and she received authorizations on her credit card. **************** placed an order for a *** Console with *** **** ** ** & ************* ** Bundle. We were unable to complete her order due to her not being eligible for our easy pay option. *************** orders was cancelled, and no billing was processed to her credit card. Please have the customer check with her credit card company, they will be able to advise when the pending authorization will be released. We have been unable to discuss this matter with **************** as she has failed to return our calls. We called and left her messages on 10/11/23,10/17/23 and 10/19/23. She is welcome to contact us on ************ to discuss the matter.

Thank you for allowing me the opportunity to respond to this inquiry.

Sincerely,

***********************
Office of the President
QVC
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a computer from them in 2020 and Square Trade coverage too. I got the wrong computer, sent it back and ordered a new one. Two years later I contacted them and told them the hinge broke off the computer. Square Trade said I did not have coverage on the computer. I asked them if they can refund the money to me and they refunded it to a credit card that my husband had but he passed away. They should have verified the credit card account before going ahead with the refund. I would like a refund for the computer and Square Trade.
Business Response
Date: 10/04/2023
October 4, 2023

*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102

Re: Complaint # ********, *************************

Dear ******************,
QVC regrets the concern that our customer had regarding a laptop ordered on 09/13/2020. **************** ordered a ** 17" Touch Laptop *** ** 12GB RAM 1TB *** w/ ** ***. ****************** first order on a different laptop was found to be the wrong one for her and she had returned it to us. She had purchased the square trade service contract with the first order. She was told it would transfer over to the new order. The hinge broke on the ** 17" Touch Laptop *** ** 12GB RAM 1TB HDD w/ ** ***. She attempted to work with Square Trade and they we unable to assist. Unfortuealty the service contract did not transfer over. Due to our error, we asked **************** to return the broken laptop. We received the laptop and placed a membership credit for the laptop to use on a new laptop or items of her choice.

Sincerely,

***********************
Office of the President
QVC

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QVC, Incorporated is NOT a BBB Accredited Business.