ComplaintsforGrieco Honda

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car from Grieco Honda in may of 2024. Car is not cooling properly. Called the dealership service department to schedule the repair work to be done within the 30 day coverage time frame. Was told I had to drop the car off for evaluation on Friday. Also upon asking if I could bring the car on Saturday my day off they told me they would not be sure when I can get it back. So instead I took it my own mechanic just to apply more cooling freon to the bring the cooling up to where it needs to be. My mechanic told me that the cooling compressor was not working because it needs replacement a ******* repair. The cooling was not up to par when I bought the car but being Saturday is my only day off and I cannot drop the car off. I couldnt get it serviced within the 30 day period.When I called and spoke with **************** was basically told I would have to pay out of pocket for this repair. I asked to be put in touch with the person that owns the dealership I was transferred to person after person then finally to *** the executive manager. I left a message which I never received a call back. I have not even made the first payment yet and Im stuck with a car with no a/c. I just want the repairs to be made

  

  Business response

  06/12/2024

  I spoke with ****. We are trying to coordinate getting a loaner for her so we can diagnose and repair the issue. 

  Customer response

  06/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im so disappointed in Grieco automotive group in general. I got into an accident on 12/07/23 and its been with them for months. Apparently one of the final issues with my car is a wiring harness that needs to be performed by the dealer. They have sat on the vehicle not making it a priority. I would never do any business with anything Grieco again! 30k repair, come on folks.

  

  Business response

  05/02/2024

  I apologize for the delayed response. This job has been completed. Unfortunately Mr ************** vehicle was in need of a wiring harness that was on critical back order from the manufacturer. The part was unavailable anywhere in the country and delayed the repair. 

• Initial Complaint

  02/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Me and my wife purchased a used 2018 Honda Clarity from Grieco Honda on 08/18/2023. Before purchasing the vehicle, we did our due diligence to make sure the vehicle would be eligible for the 4,000$ Used EV Tax Credit. The car checked all of the boxes and qualifies for the credit. In order for me and my wife to claim the credit on our return the dealer would have to report certain information over to the **** Before signing for the vehicle, we asked our salesperson, *********************, will the information be reported to the **** and he gave me a printout of the *** website with the requested information and insured me the Grieco would file what they need to file because they are a legit dealer. February 15 comes along, and I go to file my taxes, I am an accountant by trade, and my taxes are initially rejected because my car VIN did not match the VINs that the *** had in their records. Turns out that the dealer had not filed the correct paperwork. I go to the dealer with instructions on what needed to be done and after 2 days of internal talking amongst themselves they notified me that they will not be filling the necessary paperwork. Leaving me in a 4000$ hole with the *** that will likely also bring penalty and interest. All I am asking is for the dealer to file the proper paperwork.

  

  Business response

  02/22/2024

  We have our office looking into this for you and we will follow up in the next couple of days...

  Customer response

  02/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This response does not solve my issue. I am denying so that the business can have a couple of days to look into my complaint as they stated above and hopefully find a resolution. Also, I would like to state that the Grieco can call the *** and get guidance from them on the form/paperwork that needs to be filed if they need clarification. I can also provide guidance as I am a tax accountant.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Almar

   

   

  

  Business response

  02/27/2024

  Our office tried to apply online to the *** and received an error code rejecting the application. After that we were able to fax the form over which we did and have not received a response. We believe the claim may not qualify as the vehicle has changed ownership more than once since new.

  Customer response

  02/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please email me and my wife over a copy of the signed report that was filed our emails are ********************* and ************************** Thank you for your cooperation and helping me resolve this matter. Also, the vehicle had not been transferred to a qualify buyer after 8/16/2022 so it should qualify. The last time it was sold prior to me was in 2021 according to the Carfax report. Once you guys send over the email, please respond here so I can close the case. Again, thank you for your help with this matter.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Almar

   

   

• Initial Complaint

  02/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/21/23 appt @10.30am to test drive a Honda sports model (to compare to ****** sports model I was looking for a smaller car than sedan),and discuss trade-in 2009 ****** that I recently paid $2,417.56,and replaced alternator). **** was energetic, felt we connected. I emphasized only here to test drive Honda Civic sport, I have appointment later in day with *****************. I will decide which car I want & bes trade-in offer. He brings a 2023 Honda Civic EX MSRP $28,300 next to this price a hand written price $33,000. I questioned the hand written price $33,000, I cannot afford that even the $28,300 is high, he said not for you $28,300 is the price. I specifically asked **** if they use Credit Unions, He states Yes we use all credit companies. It was out of our price range. Income SS and small spouses pension. He asks how much do you expect for your trade-in. I say no less than $5,000 recent repairs cost me over $2400, and car is running very well. He offers $6500, plus $2000 cash. I was happy with that offer. **** writes 3 figures on a piece of scrap paper Zero % Interest 36@ $521.35 include $900 **************** warranty alloy tires key fob.Plus $9.99 was for gap insurance,. $521.35 includes warranty, gap insurance at ZERO interest, this is great deal buy (I think starting at $28,300, less $6500, plus $2000. At end of 3 years I will own the car. 9/11/23 *****, fiance, calls Honda Fiance found error on lease, I need to sign new lease that day. I believe fraud was committed on 9/11/23 by *****, We agreed I would come in on 9/18/23 to sign new lease. Without approval or he changed DD from 21st to 11th resulted end date to September vs original to end in August. I never signed new lease on 9/11/23. We agreed on 9/18/23. I tried on 8/23/23, on 8/24/23, my son also tried to get dealer to rescind lease and fiance. End to lease total cost is $44,926.55 for original price of $28,300.

  

  Business response

  02/05/2024

  I have spoke with ***** on numerous occasions. She has put in complaints with the state as well. We have provided all documents previously. Unfortunately this is a case of buyers remorse. There is nothing that was done out line and i have personally broke all of this down for ***** in the past. She has even signed a release of demands stating she is 100% satisfied.

  Customer response

  02/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  BBB complaint #******** ****** Honda. 2/8/24 viewed my online acct ********* account closed by dealership. I was not contacted they opened a new lease account #********* without my signature, a call to reviewed the new lease agreement total cost. if they agreed to reduce purchase buy-out by $8500 in BBB case response by me. statement date 1/30/24 states I am past due $2,606.75 on new account. 2/15/24, **************** website states cannot access new account #*********. Called Lease past due department, per ******, she looked at new account said needed to transfer me to another department why account not resolved. She came back to phone, said the lease department didn't accept the transfer and to tell me they are working on new account to transfer all my payments I made to new account it will take up to a week. I said my next payment is due 2/21/24, I don't want to be late. Can she request expediting the process so I have access to make my Feb 21st payment. Please advise if dealership can process a new lease without my signature or approval? How can I receive the new lease agreement worksheet, and lease agreement? At this point I have not idea what figures were changed, if they are in my favor or not. Thank you 

  

  Business response

  02/22/2024

  The dealership cannot change anything with the leasing company once the contract is funded. Whatever changed was done by the leasing company or the customer. We have no access to change any customers files once the bank takes on the contract.

  Customer response

  02/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  2/26/24  see attachments.   1.  THIS IS NOT BUYERS REMORSE,  We like the 2023 honda civic very much.   This is another response from the ****** Honda that is untrue.  2.  How can ****** Honda make changes on original lease 8/21/23 without my signature or allow me to say changes are NOT acceptable. 3. Again, 2/26/24 spoke to Honda Fiance upset no payments were transferred to new account # *********, and received email major derogatory account detected a negative change on my credit report.  Due ****** Honda, my credit score changed from 850 to 685. on 9/11/23 ***** made changes to lease, now statement dated 1/30/24 lease changed again without my knowledge of what is changed, At this point i have not documents of new changes nor what I am paying for the car.  I requested they return my $8500 or apply to the buy off at end of lease.  Appears dealer had class action law suit in 2022, and is still deceptive practice  they were ordered by court to stop and had to reimburse many customers.  I was only 100% satisfied that **** gave me winter mats and ***** on car doors.  IT WAS NOT FOR THE MARK *********  I only spoke to the manager once on 8/24/23.  

   

   

• Initial Complaint

  02/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  While purchasing a 2018 ************* I had paid extra to have the vehicle registered and that was on 9/11, I'm currently still waiting to have the situation resolved

  

  Business response

  02/28/2023

  There in fact was an issue with **************** registration. We made him aware of this issue and offered to pruchase the vehicle back to which he declined. We made this offer numerous times. The registration issue was resolved and the registration was completed. ************ picked his plates up last Thursday.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August of 2022 I purchased a car from them. Since the first day I got the car it has gave me issues and kept bringing it in for them to fix. I also mentioned to them the tires were not good. They said no problem service will take care of it.(I have it all in text messages) they never put new tires on and my tires are so bad that my car is unsafe to drive. They now are telling me I would have to pay for the tires and its not their problem

  Customer response

  12/26/2022

  I have not heard from the business in response to my complaint.

  

  Business response

  12/27/2022

  This vehicle was brought back for shaking concerns for which we replaced a front strut. The tire tread was measured at 7/32 ". This is well past state inspection guidelines. There was never a promise made to replace the tires and it was completely unnecessary. If ***** would like I can offer a set of tires at employee pricing as a good faith gesture.

  Customer response

  12/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  its all in the text messages with the dealer just days of me having the car about the tires NOT in good condition and sales person said no problem service will take care of it. It is impossible for me to have gotten the tires that way in 3 months.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

   

   

  

  Business response

  12/29/2022

  In the screen shot you provided, you claim there are issues with drivability and the tires. We checked both items in service and the tires checked out fine at 7/32nds but we did replace a strut for you. There was nothing wrongs with the tires at that time. Im glad to meet with you in service and look at the tires with you if that helps.

  Customer response

  12/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  when I had said that the tires were not good back in August the tires were never checked just the strut was!! This wouldnt be an issue if they were in the beginning. If you check the mileage of when I got the car and what it has now you will see there is no way they can be as bad as they are now, the tires was already *******. All Im asking is for this to get done as I asked before back in August 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

   

   

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was towed over for service October 28th due for a new motor. After my car sitting there for 2 weeks I called to check the status of my vehicle and was told we need to make an appointment for them to look at it and the earliest was November 23rd. So the day comes I don't receive a call from ***** like he said he was I called and he told me he was waiting on the part and will call me when it comes in I asked him if there was anyway I can get a rental or a loaner and he said he will call me and still never called me. I decided to call parts December 1st to ask if my part came in and she told me yes so now I have been calling everyday since and keep leaving voicemails leaving messages to other workers and keep getting promised a call back and never do

  

  Business response

  12/07/2022

  I apologize we do not have any history for ******************* or the phone number given. Could it be possible the is owned and listed under another name and phone number? I will need more info to help.

• Initial Complaint

  11/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 31 were told by ****** Honda that they had the 2023 Honda CRV there to test drive. When we got there the salesman said the person on the phone must have lied and acted like it happens all the time. Long story short we put down a refundable $500 dep. It was refundable because they didnt know when the car would even be built let alone how much it would cost. They told us they were charging $5,000 to $7,000 over sticker. Im the meantime we found another Honda dealership only charging $2,000 over sticker so we bought it from them. The card I put the deposit on was part of a data breach so I received a new card in the meantime. The salesman **** from ****** said he would have them send me a check instead since he couldnt refund the original card. A month later and still no refund. He told us a week ago that he filled out the paperwork and we should have received it by now. My husband called thier sales manager and he was extremely rude and said it was a process. He also said he would have to put it back on the card even though my husband told him that card no longer exists. It seems like theyre just giving us the runaround to avoid paying us back our deposit. And in this economy we could certainly use our $500 back. Please help!

  

  Business response

  11/16/2022

  We apologize for the delay of the deposit. We had no intentions of making the process difficult. The issue here was the deposit was taken on a card and by our company policy can only be returned to the card it was placed on. This is a security measure to insure that we don't cut a check and then the customer cancels the card payment and then we have returned the deposit twice. In this instance being that the card was lost we made an exception and cut a check on 11/14 and overnighted the payment via **** We again apologize for any confusion.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car from them with a 30 days or **** miles guarantee. Two days after I bought it I took it back an told my sales person I have a couple of problems. The radio was not working and making a noise in back. For two months they kept telling me they ordered a part for radio, an greased the back end an told me to drive it. After a month of driving no part an noise was still there. Went to see them an they made an appt for Sept 16th when I went to pick it up they said a part for radio has to be ordered an the upper strutt mount had to be changed. Both were not under warranty. This is my problem been asking for these things to be fixed since I bought it. If I don't hear anything in a couple of days I am taking to my mechanic an pay to have it fixed.

  Customer response

  10/14/2022

  I have not heard from the business in response to my complaint.

  

  Business response

  10/21/2022

  The items that are in question are not under warranty. We would be glad to take another look at the vehicle and help with the cost of repairs needed.

• Initial Complaint

  07/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Upon final pick up of my vehicle the sales rep ****** tells me, oh by the way there is only one key to the car. This is after Ive already signed the contract, loan, etc. after Ive waited over a week to pick up my new car, after the sales manager made comments about me not participating in the loan because I didnt want to buy money down on vehicle. I suppose he plans to make all 72 payments.When asked why didnt you tell me there was one key? Why would you wait till the day of pickup to tell me? ****** states she didnt know at the time. After she talked with the manager if **************************, he stated there is no way they are purchasing a key for me, but theyll offer 2 free oil changes. Now, I live 40 minutes away am I coming there for an oil change? I do expect ***** to purchase a 2nd key for my vehicle. I would have NEVER purchased the car without two keys, and I would have negotiated that during the negotiation process, but wasnt given the opportunity to do so.

  

  Business response

  07/23/2022

  Many vehicles in the current market are sold with one key including new vehicles due to the chip shortage. This is taken into consideration when we prove the vehicle. As stated this was not brought up before the sale was finalized. My offer to help resolve the issue would be to have a key made and charge the customer only the cost we are charged as a dealer.  

  Customer response

  07/23/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  Since the dealership should have informed me prior to any contract being agreed upon, I will only accept the dealerships full responsibility for providing a key. The lack of key is not due to chip shortage as stated. Ive spoken with **** from the sales team and other dealerships. The dealer can reasonable source a key. I should been allowed to negotiate the key in my negotiation session. I repeat I would have NEVER bought a car with one key. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business response

  07/27/2022

  The fact is due to shortages the cost of some keys have doubled or even triple. Some are not available at times. The staff was not misleading in any way an never implied the unit had two keys. You as the customer never questioned the keys and we and a dealer have no obligation to disclose the amount of keys on a preowned vehicle. Once again we are delivering some new cars with single keys. The unit was priced accordingly and my offer to make you a key at dealer cost stands should you choose to accept it. 

  Customer response

  07/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩