Complaints

This profile includes complaints for Grieco Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grieco Honda

  1880 Hartford Ave Johnston, RI 02919-3243

  
• 

  Grieco Honda

  1880 Hartford Ave Johnston, RI 02919

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grieco utilizes what I consider a questionable sales trick of asking potential buyers what they can afford per month and then using that payment to back into a loan interest rate so that they can sell the loan for the highest gain. They wont show you the interest rate until youve signed a contract. They are effectively conspiring with banks to overcharge consumers with higher interest rate loans, and I dont know if this is illegal, but it seems wrong.

  

  Business Response

  Date: 12/22/2024

  There is no sales tricks or conspiring with this process. We have a very transparent process and operate within all the state and federal lending guidelines. The reason the sales *** asks a payment range is to perform some simple math to assure we are not showing you a vehicle that will be way out your budget. The math is roughly $20 monthly payment per $1000 borrowed. The more frustrating process would be us showing you a vehicle that ends up being hundreds of dollars per month more than your budget. We also can only estimate an interest rate until you sign a purchase and sales agreement that can be sent to the lenders to assure that  you have agreed to terms on vehicle you want to purchase.  Once they have receive that and a complete credit app they will provide an approval and interest rate based on your credit history and debt to income ratio. At that point we will pass along that approval to you working with the guidelines that are set by the government that are in place to protect you from the exact concerns youve listed. I hope this information is helpful and gives a better understanding of how the process works. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off at Greico Honda at 8:40am on December 4th, 2024 because of a recall. I was asked when I needed the car back to which I replied asap. I was told it should be ready in about two hours. As of 2:40pm that same day I still had not heard back from them, so I decided to call and thats when I found out my car was just starting to be worked on. The dealership flat out lied to me.

  

  Business Response

  Date: 12/05/2024

  I do apologize for the inconvenience. After speaking with the staff members it seems we were able to complete the repair and return the vehicle same day although we may not have done a great job communicating a finish time. The manager stated she has offered to cover your next oil change to compensate your time which I have approved.  Again we apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Evan

   

   

• Initial Complaint

  Date:09/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Greico Honda in may of 2024. When I bought the vehicle it had a problem with the ac not working correctly. The dealership has a 30 day warranty in which you can bring the vehicle back to have the repairs made. I was not able to bring my vehicle back during that period of time due to being told by maintenance staff that I had to leave my car there because of some inspection that needed to be performed and there was no guarantee of when I would receive my car back. I made a complaint in June on ************************** after being given the run around being transferred from one person to another. I received a call back telling me that the issue would be resolved with the car and I would receive a loaner vehicle during that time which did take place. Previously I cancelled by signature the service contract for $4200 to be credited back to my loan. That obligation has not taken place due to instead of honouring the 30 day warranty,the expense was taking from the service contract without my knowledge. Now the process of cancellation of the service contract is held up because of this. I would like the$4200 refunded back to the credit union that has my car loan and for this matter to be closed

  

  Business Response

  Date: 10/08/2024

  This warranty has been closed and refunded.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th I visited Grieco Honda in ********. The salesperson ****** assisted me with the transaction. After negotiation the store manager that day (believe his name is Tengah Dai) presented an offer paying off my trade-in vehicle and a monthly payment that worked for me. The color I wanted on the 2025 Honda CRV wasn't available at the moment so they said they will call me once it arrives (1-2 weeks). I accepted the deal and left a check with ****** for $1500 (which they cashed July 2nd, 2024). on July 13, 2024, I received a message from ****** the salesperson telling me I can come in to pick up my new car and sign all the documents. When I walked in, he presented me the surprise that the new payment was going to be higher because supposedly something withing "Honda changed" (a new manager got involve and delivered this news). They didn't even have the decency to give me a heads up that something had changed, instead I went in under the impression that I was going to walk out with a brand-new car. I went to that business believing it was one of good reputation and values but doesn't look that way. when I spoke with the new manager, he did not try to honor the initial agreement we had. I had put a complained with Grieco and have not heard from them. This is not the way to do business. I want to have their inquiry remove from my credit and either a refund or the deal they had promised.

  

  Business Response

  Date: 07/25/2024

  Unfortunately we are a CDK dealer and our dealership was involved in the cyber issue they had causing all of our systems to crash during the time this purchase was made leading to an error in the trade appraisal. I believe we offered to compensate for the inconvenience but we could not stand by the systems error.
  

   We have already processed your refund. You should have already received it. Please let us know know if you have not.   

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your response however I dont believe I shouldve paid the price of whatever was happening internally and if you were not able to honor your commitment you shouldve been open or offer something you could not honor. I have not received my refund as of today. I will not be doing business with your company and I am also expecting the inquiry to be removed from my credit. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 08/02/2024

  I am willing to offer additional discounts to help if you have interests in another instock vehicle. Please feel free to reach out to me directly at *********************. Your refund has also been processed

  Customer Answer

  Date: 08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business. I took my business elsewhere as trust for the company has been broken therefore, I will not feel comfortable doing business with them anymore. We can now close complaint #********. I understand that by choosing to accept the business response that my complaint will be closed.
  
  Regards,
  
  ****** De La ****

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are doing it again... advertising a car with very low miles that is very popular to get you down there and then they tell you that they sold that car this morning... the oldest dealership trick in the world but using the Internet as the excuse.

  

  Business Response

  Date: 08/02/2024

  This vehicle was an accord coupe that is a very rare vehicle. Unfortunately the vehicle did sell before that but had not been fully processed through our system yet still showing it as available to the rep the customer spoke with. With rare vehicle lie this unfortunately this can be common. If ****************** has interest in another vehicle in our inventory i would glad to offer additional discounts for his time. He may reach out to me direct at ********************* 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from Grieco Honda in may of 2024. Car is not cooling properly. Called the dealership service department to schedule the repair work to be done within the 30 day coverage time frame. Was told I had to drop the car off for evaluation on Friday. Also upon asking if I could bring the car on Saturday my day off they told me they would not be sure when I can get it back. So instead I took it my own mechanic just to apply more cooling freon to the bring the cooling up to where it needs to be. My mechanic told me that the cooling compressor was not working because it needs replacement a ******* repair. The cooling was not up to par when I bought the car but being Saturday is my only day off and I cannot drop the car off. I couldnt get it serviced within the 30 day period.When I called and spoke with **************** was basically told I would have to pay out of pocket for this repair. I asked to be put in touch with the person that owns the dealership I was transferred to person after person then finally to *** the executive manager. I left a message which I never received a call back. I have not even made the first payment yet and Im stuck with a car with no a/c. I just want the repairs to be made

  

  Business Response

  Date: 06/12/2024

  I spoke with ****. We are trying to coordinate getting a loaner for her so we can diagnose and repair the issue. 

  Customer Answer

  Date: 06/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im so disappointed in Grieco automotive group in general. I got into an accident on 12/07/23 and its been with them for months. Apparently one of the final issues with my car is a wiring harness that needs to be performed by the dealer. They have sat on the vehicle not making it a priority. I would never do any business with anything Grieco again! 30k repair, come on folks.

  

  Business Response

  Date: 05/02/2024

  I apologize for the delayed response. This job has been completed. Unfortunately Mr ************** vehicle was in need of a wiring harness that was on critical back order from the manufacturer. The part was unavailable anywhere in the country and delayed the repair. 

• Initial Complaint

  Date:02/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife purchased a used 2018 Honda Clarity from Grieco Honda on 08/18/2023. Before purchasing the vehicle, we did our due diligence to make sure the vehicle would be eligible for the 4,000$ Used EV Tax Credit. The car checked all of the boxes and qualifies for the credit. In order for me and my wife to claim the credit on our return the dealer would have to report certain information over to the **** Before signing for the vehicle, we asked our salesperson, *********************, will the information be reported to the **** and he gave me a printout of the *** website with the requested information and insured me the Grieco would file what they need to file because they are a legit dealer. February 15 comes along, and I go to file my taxes, I am an accountant by trade, and my taxes are initially rejected because my car VIN did not match the VINs that the *** had in their records. Turns out that the dealer had not filed the correct paperwork. I go to the dealer with instructions on what needed to be done and after 2 days of internal talking amongst themselves they notified me that they will not be filling the necessary paperwork. Leaving me in a 4000$ hole with the *** that will likely also bring penalty and interest. All I am asking is for the dealer to file the proper paperwork.

  

  Business Response

  Date: 02/22/2024

  We have our office looking into this for you and we will follow up in the next couple of days...

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This response does not solve my issue. I am denying so that the business can have a couple of days to look into my complaint as they stated above and hopefully find a resolution. Also, I would like to state that the Grieco can call the *** and get guidance from them on the form/paperwork that needs to be filed if they need clarification. I can also provide guidance as I am a tax accountant.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Almar

   

   

  

  Business Response

  Date: 02/27/2024

  Our office tried to apply online to the *** and received an error code rejecting the application. After that we were able to fax the form over which we did and have not received a response. We believe the claim may not qualify as the vehicle has changed ownership more than once since new.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please email me and my wife over a copy of the signed report that was filed our emails are ********************* and ************************** Thank you for your cooperation and helping me resolve this matter. Also, the vehicle had not been transferred to a qualify buyer after 8/16/2022 so it should qualify. The last time it was sold prior to me was in 2021 according to the Carfax report. Once you guys send over the email, please respond here so I can close the case. Again, thank you for your help with this matter.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Almar

   

   

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/21/23 appt @10.30am to test drive a Honda sports model (to compare to ****** sports model I was looking for a smaller car than sedan),and discuss trade-in 2009 ****** that I recently paid $2,417.56,and replaced alternator). **** was energetic, felt we connected. I emphasized only here to test drive Honda Civic sport, I have appointment later in day with *****************. I will decide which car I want & bes trade-in offer. He brings a 2023 Honda Civic EX MSRP $28,300 next to this price a hand written price $33,000. I questioned the hand written price $33,000, I cannot afford that even the $28,300 is high, he said not for you $28,300 is the price. I specifically asked **** if they use Credit Unions, He states Yes we use all credit companies. It was out of our price range. Income SS and small spouses pension. He asks how much do you expect for your trade-in. I say no less than $5,000 recent repairs cost me over $2400, and car is running very well. He offers $6500, plus $2000 cash. I was happy with that offer. **** writes 3 figures on a piece of scrap paper Zero % Interest 36@ $521.35 include $900 **************** warranty alloy tires key fob.Plus $9.99 was for gap insurance,. $521.35 includes warranty, gap insurance at ZERO interest, this is great deal buy (I think starting at $28,300, less $6500, plus $2000. At end of 3 years I will own the car. 9/11/23 *****, fiance, calls Honda Fiance found error on lease, I need to sign new lease that day. I believe fraud was committed on 9/11/23 by *****, We agreed I would come in on 9/18/23 to sign new lease. Without approval or he changed DD from 21st to 11th resulted end date to September vs original to end in August. I never signed new lease on 9/11/23. We agreed on 9/18/23. I tried on 8/23/23, on 8/24/23, my son also tried to get dealer to rescind lease and fiance. End to lease total cost is $44,926.55 for original price of $28,300.

  

  Business Response

  Date: 02/05/2024

  I have spoke with ***** on numerous occasions. She has put in complaints with the state as well. We have provided all documents previously. Unfortunately this is a case of buyers remorse. There is nothing that was done out line and i have personally broke all of this down for ***** in the past. She has even signed a release of demands stating she is 100% satisfied.

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  BBB complaint #******** ****** Honda. 2/8/24 viewed my online acct ********* account closed by dealership. I was not contacted they opened a new lease account #********* without my signature, a call to reviewed the new lease agreement total cost. if they agreed to reduce purchase buy-out by $8500 in BBB case response by me. statement date 1/30/24 states I am past due $2,606.75 on new account. 2/15/24, **************** website states cannot access new account #*********. Called Lease past due department, per ******, she looked at new account said needed to transfer me to another department why account not resolved. She came back to phone, said the lease department didn't accept the transfer and to tell me they are working on new account to transfer all my payments I made to new account it will take up to a week. I said my next payment is due 2/21/24, I don't want to be late. Can she request expediting the process so I have access to make my Feb 21st payment. Please advise if dealership can process a new lease without my signature or approval? How can I receive the new lease agreement worksheet, and lease agreement? At this point I have not idea what figures were changed, if they are in my favor or not. Thank you 

  

  Business Response

  Date: 02/22/2024

  The dealership cannot change anything with the leasing company once the contract is funded. Whatever changed was done by the leasing company or the customer. We have no access to change any customers files once the bank takes on the contract.

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  2/26/24  see attachments.   1.  THIS IS NOT BUYERS REMORSE,  We like the 2023 honda civic very much.   This is another response from the ****** Honda that is untrue.  2.  How can ****** Honda make changes on original lease 8/21/23 without my signature or allow me to say changes are NOT acceptable. 3. Again, 2/26/24 spoke to Honda Fiance upset no payments were transferred to new account # *********, and received email major derogatory account detected a negative change on my credit report.  Due ****** Honda, my credit score changed from 850 to 685. on 9/11/23 ***** made changes to lease, now statement dated 1/30/24 lease changed again without my knowledge of what is changed, At this point i have not documents of new changes nor what I am paying for the car.  I requested they return my $8500 or apply to the buy off at end of lease.  Appears dealer had class action law suit in 2022, and is still deceptive practice  they were ordered by court to stop and had to reimburse many customers.  I was only 100% satisfied that **** gave me winter mats and ***** on car doors.  IT WAS NOT FOR THE MARK *********  I only spoke to the manager once on 8/24/23.  

   

   

• Initial Complaint

  Date:02/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While purchasing a 2018 ************* I had paid extra to have the vehicle registered and that was on 9/11, I'm currently still waiting to have the situation resolved

  

  Business Response

  Date: 02/28/2023

  There in fact was an issue with **************** registration. We made him aware of this issue and offered to pruchase the vehicle back to which he declined. We made this offer numerous times. The registration issue was resolved and the registration was completed. ************ picked his plates up last Thursday.