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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Car had flat tire called for assistance at 6:00 pm did not get help till 9:30 pm.
Business response
06/17/2024
I write in reply to this concern. We will contact the member directly to discuss.Customer response
06/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 7th at approximately 3:06 pm my son and his wife car broke down in **********, **. For the past 15 years I have purchased a AAA membership for myself and my 2 son's. My membership # is ****************. My son's membership # is #****************. The location of the breakdown was a very dangerous intersection. My son's called AAA immediately and requested a tow. He explained to them that they were in an unsafe location. He was told by the dispatcher that a tow truck would be there within 15 min. My son waited and waited. Police officer came and stated that the car need to be pushed to a safe location because it was in a very unsafe place and was causing traffic issues. My son stated that he had called AAA and due to health issues he could not push the vehicle. Several motorist push the vehicle from that location to a nearby gas station. Once at the gas station the owner came out and stated that he can't have his car hear. My son called AAA every hour on the hour. They stated that they had expedited his request. I was so upset that my son had been in the hot sun with his wife in a unsafe place waiting for a tow so I called AAA at 5 pm and at 7:05 pm. They told me that they had expedited his request for the tow and one of the dispatcher told me that his request was canceled. I spoke to ***** and ****. Now the gas station owner was upset with my son because he was blocking his customers from accessing the gas station. He stated that he didn't believe he was waiting for AAA because it doesn't take this long. My son then called a private tow company and they arrived within 15 minutes of his call. My son received an sms text message from AAA at 8:08 pm stating that they will arrive at 9:10 pm. My son paid $200.00 for the tow. On June 10th I called and made a complaint to AAA. (MCT#*******) I spoke to and emailed ***************************** and *******************************. They offer to give my son his membership cost and reimbursement for the tow.Business response
06/14/2024
I write in reply to this concern: we spoke to the member and based on the experience we have offered a membership for the household and to refund for the towing expense that was paid of out. Member has not submitted the receipt for us to review,Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for expedited passport processing for 2 passports through a AAA- associated website called "Rush My Passport" ******************************** assumed since this service is associated with AAA that it was legitimate and trustworthy. However after I paid, when I tried to contact "customer service" via the phone, email, or chat listed on the referenced website, I cannot speak to any person or get any response at all. I went to my local AAA office to have passport photos taken, the employees were adamant that they knew nothing about this service and offered no help at all. For obvious reasons, I am very disappointed and upset. I have been a AAA member for many years. I don't know what else to believe except this is some kind of scam and I don't understand why AAA would be associated with something like this. If the service is legitimate then why does no one at AAA know anything about it. Why is there no available customer support? The phone number only goes to a recording, contacting the email address does not get any response at all and the chat link is a dead link that doesn't even work!! If it is a scam then why is AAA allowing their company to be associated with it and apparently endorsing it.Business response
06/11/2024
I write in reply to this concern. We will contact the member to discuss.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi I have been paying my flood insurance since 2016 in escrow of my account with PHH mortgage and recently I had a claim that I submitted and the company AAA in providence told me several ago that my name was added to the policy since my father has been passed away, I provided all documents including death certificate, deed, map of the town plot and lot and still they have not put me on the policy I have been paying this policy since 2016 and it has been the same each year. I demand them to put me on the policy as right now I have an open claim and the adjuster is REFUSING to submit my claim!! I told him I had an attorney and he REFUSING to contact my attorney!!! PLEASE Contact me and Help me immediately I have MOLD and DAMAGE in my basement due to all the water damage and I NEED immediately to get HELP.Business response
06/05/2024
I write in reply to this concern. We have forward this to the insurance department and someone will be reaching out to the insured.Initial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called got help after my vehicle being disabled on the 278 bridge in ** .. I called at 12:15pm .. I did not receive help until 3:58 pm .. that is absolutely ridiculous ..and I want to report all the incompetent workers I spoke to on then recorded calls that did not properly assist me. As well as the dispatched drivers who was in route but never contacted me to verify my location . 4 calls was put it .. and it wasn't until the last one I was properly helped. THANK GOD for the police assist and tow that actually got me off the bridge .. buy the fact AAA did not do their job properly I am absolutely disgusted.Business response
06/03/2024
I write in reply to this concern. We will contact the member to discuss.Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I requested to be opted out of receiving marketing mailings and the company continues to harass me with with marketing mail.Business response
05/30/2024
I write in reply to this concern. AAA Northeast is in receipt of this, we have placed the individual on do not solicit. We have also forwarded this to AAA Missouri .Initial Complaint
05/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered AAA Roadside assistance whilst in a terrible neighborhood and had to walk/bus home because it never came. So dangerous I couldve been robbed killed or raped. Very unfortunate to have this happen next time Im report your company to the ***Business response
05/28/2024
I write in reply to this concern. Member is a member of AAA Michigan; member would need to contact their home club ************.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday may 24th I called to get my car towed, to my surprise I had to pay an extra 300 dollars for the tow because I was told that I had the aaa classic when I payed and currently being charged for the premier then I was told I had to wait 3 months to switch. Why am I paying for Premier and only having classic. I had to pay for a 31 mile 10 dollar per mile towing and all aaa said was "oh well, call us back in 3 months" from now, I'll just inquire about towing services from my insurance. I have receipts from my bank and AAA statements I can provide when contacted back.Business response
05/28/2024
I write in reply to this concern. Member is a member of ********* of S. California. Member would need to contact their home club ************.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid for the online course( Defensive Driving) on April 8th 2024.Transaction Number:29031772 Total Amount Billed:$42.95 each unit I completed I was have issues moving forward to the next unit. I had to keep repeatedly calling customer service for assistance. On the last call in to customer the representative said he will help me correct the issue. He asked me to log out then in. Once I logged in it said blocked ??. I was fed up and requested a refund. Next thing I know I received a follow up email from '*****' saying I cannot receive a refund but he can offer me a promo code. This is because I already started the courseBusiness response
05/17/2024
Please forward to AAA Northeast at ******************************** for review/response.****************************************************************************
Thank you.
Business response
05/21/2024
I write in reply to this concern. We will reach out to the individual directly to discuss.Initial Complaint
05/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On May 2 2024 I called AAA spoke to a representative to cancel my life insurance policy the rep said that I would be receiving a check of some amount, instead I received an email stating that my payment was past due a charge of 303.00$ I called AAA rep and ask about this charge and gave me no answer. When I called to cancel the policy on May 2nd my account was payed up on April 8th for the usual monthly amount of 101.00$ my next payment would be on May 9th for 101.00$ I canceled the policy on May 2nd shortly after I had canceled the policy a sales rep by the name of **** *** of **************** Manchester Nh called me to ask why I was canceling the policy. This charges are fraudulentCustomer response
05/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**************************
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Customer Complaints Summary
326 total complaints in the last 3 years.
120 complaints closed in the last 12 months.