Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 4081 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Mason

  101 Mill Rd Everett, MA 02149-3049

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

• 

  Greystar Property Management

  374 Congress St Ste 202 Boston, MA 02210-1822

• 

  Elan Union Market Apartments

  122 Arsenal St Watertown, MA 02472

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved out of an apartment managed by Greystar September 15, 2024. Greystar initially said that we still owed them approximately $80, this included after they made deductions from our $600 deposit. This included erroneous over charges & double charging from a utilities bill; there were no charges for damages to the unit. After a lot of getting the run around from Greystay, they have finally admitted (verbally over the phone) that my husband and I do not owe them money, they owe us money, in the amount of $251.24. However, they are now telling us that they (Greystar) no longer manage the property we had rented and that the new owners are responsible for returning our deposit. My husband visited the apartment complex and the manager said, no they are not responsible for returning our deposit, Greystar is responsible for the return of our deposit.

  Customer Answer

  Date: 04/10/2025

  The property is called The Trails at Canyon Creek.

  Business Response

  Date: 04/10/2025

  Hi *******,
  Thank you for sharing your concerns with us. We’re sorry to hear about the frustration you’ve experienced regarding the refund following your move-out from The Trails at Canyon Creek. We understand how confusing and frustrating it can be to get conflicting information.
  We’ve contacted the team at The Trails at Canyon Creek, along with their leadership, so they can review the situation and follow up with you directly. A Greystar representative will be in touch within 10 business days to discuss your concerns further and help clarify the next steps.
  Thanks again for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 22, 2024 I paid a nonrefundable application fee of $180.16 and informed the Employee Heidi in person and over the phone that I would have additional pay stubs to add to my application after I began my second job within the span of 2 weeks. Our correspondence extended to August 3, 2024, when she unreasonably closed my application without fully processing the information provided. I followed up on the case with my credit card company and through ***** ****** (08/16, 08/27, 09/02, 09/06, up to 04/05/2025) without a resolution provided.

  Business Response

  Date: 04/10/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you had during your application process at Fountainhead Apartments—specifically around the timing of your additional income documentation and the decision to close your application.
  We’ve contacted the onsite team and leadership at Fountainhead Apartments so they can review your situation in detail. A Greystar representative will follow up with you directly within 10 business days to discuss this further.
  Thank you again for reaching out.
  – The Greystar Team

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been complaining about my upstairs neighbors since I’ve moved in. I moved in out here in December. Been calling the office since January complaining and most they say is to keep calling. My neighbors are ridiculously noisy. The times that they make the most noise are insane. They always start around 10 PM and carry throughout the night all the way through till 3 AM. Sometimes the noise stopped from there but picks back up around 6 AM. The Most office the office do is tell me to call, who’s getting up out of there sleep at 12 in the night at 2 AM in the morning to call about a noise complaint while I’m trying to sleep because I have to in at 4 AM on some days . everything is I have been calling almost every night and when I go up there to the office to complain, they say oh yes, I received your calls. Continue to call. What do you mean? Continue to call. Then they asked me wht do I be hearing and I tell them it sounds like dogs jumping around. They proceed to tell me the neighbors aren’t supposed to have any dogs record it and they will send them a violation. I record multiple videos email them and it’s still the same thing. I asked them how many calls does it take for the violation to go through they tell me “I don’t know” , but I thought you said you could send it through after I sent y’all the videos of the dogs. I’m just annoyed.. 4-5 months staying here.. not one late payment nor violations and can’t even get a peaceful night of sleep. Like I promise the noise is so loud some night I’m jumping out my sleep thinking someone is trying to break in

  Business Response

  Date: 04/09/2025

  Hi *****,
  Thank you for sharing your concerns with us. We're very sorry to hear about the ongoing noise disturbances you’ve been experiencing at Upton at Longhorn Quarry, and how disruptive this has been to your ability to rest—especially given your early work schedule. We understand how frustrating it must be to feel like your complaints haven’t resulted in meaningful action.
  We've contacted the team at Upton at Longhorn Quarry, along with their leadership, so they can investigate further. A Greystar representative will be in touch with you directly within 10 business days to discuss your concerns and next steps.
  Thank you again for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at Smith & Rio Apartments in Tempe, AZ (managed by Greystar) from January to August 2024. When I broke my lease early, I paid all outstanding charges, including repayment of an $4,036.15 lease concession. The manager even emailed me confirming that my balance was paid in full. However, two months later, I received a debt collection notice for $3,544.58. I reviewed the ledger and discovered that Greystar had removed the original concession credits (covering rent for Jan–Feb) from the billing history. They kept the repayment I made, but without the original credit, it falsely appears I didn’t pay full rent and still owe the concession. This creates a duplicated charge — essentially charging me twice for the same concession. I hired a lawyer at the time to communicate with Greystar and their attorney. My lawyer clearly explained the ledger error, but their attorney continued to claim I didn’t pay full rent in Jan–Feb, ignoring that I was not expected to because of the concession — which I already repaid. Their refusal to acknowledge or correct this miscalculation led to my account being wrongfully sent to collections. I have since filed complaints with the CFPB and Arizona Attorney General. I’ve also learned of another former resident who experienced the same issue, which suggests this may be a recurring practice. I am requesting that Greystar correct the accounting error, stop all collection activity related to this false balance, and return my $900 security deposit that was withheld based on the incorrect balance.

  Business Response

  Date: 04/08/2025

  Hi ******,
  Thank you for sharing your concerns with us. We're sorry to hear about the confusion related to your final charges and the collections notice following your move-out from Smith & Rio. We understand how frustrating this situation must be.
  We’ve contacted the local team at Smith & Rio as well as their leadership team so they can review the issue and follow up with you directly. A Greystar representative will reach out to you within 10 business days to discuss your concerns further.
  Thanks again for bringing this to our attention.
  Best,
  The Greystar Team

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I began leasing with Eventide back in 08/2024. Now we are trying to move out of our lease early which ends in 08/2025 because I am pregnant with our first child who is due on July 30, 2025. I have been communicating with the on site manager through email who tried to trick me into giving her a move out date before agreeing to waive the two month buy-out fee which is almost $4,000. She has also lied and said she tried to reach me over the phone several times, when in reality she’s only tried to call me once and never left a voicemail. Just last Sunday 3/2/2025 at around 8pm two people tried to break into our apartment and all Eventide has done is notify their on-site security officer that the incident happened. I do not feel safe here myself, let alone bringing home my first child here. The apartment complex is also currently offering two months free rent on their website to new tenants. I have all email communications between myself and the management at Eventide further explaining all the issues we’ve had while residing here. I also have video evidence of the people trying to break into my apartment before my dog scared them off. Website will not let me upload the video.

  Business Response

  Date: 04/08/2025

  Hi *******,
  Thank you for sharing your concerns with us, and congratulations on your growing family. We're very sorry to hear about your recent experience at Eventide, including the safety concerns you described and the frustration with your lease termination request.
  We’ve contacted the onsite team at Eventide as well as their leadership to review the matter further. A Greystar representative will be reaching out to you within 10 business days to discuss your concerns and next steps.
  We appreciate you taking the time to share this with us.
  Best regards,
  The Greystar Team

  Customer Answer

  Date: 04/23/2025

  It has been over 10 business days and I have not heard back from Greystar yet.

  Business Response

  Date: 04/24/2025

  Thank you for following up and sharing your concerns with us. I'm sorry to hear that you haven’t received a response yet. We've reached out again to the team at the property and their leadership so they can follow up with you directly.
  A Greystar representative should be in contact within the next 3 business days to discuss your concerns further.
  Thank you for your patience,
  The Greystar Team

  Customer Answer

  Date: 04/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I would really prefer to speak with someone other than on site Eventide management because this is now the third different manager that has been hired since I moved in less than 9 months ago. None of the previous managers have been able to adequately meet our needs as tenants. I have no trust or faith in Eventide management to handle this situation. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 04/24/2025

  Hello,

  Someone from our corporate team will be reaching out to you, Please allow time for them to do so.

  Thank you,

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I understand the response made by the business in reference to complaint ID ********, and look forward to hearing from their team in a timely manner.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our water smelled so bad when we moved in that it stained our body, dishes, and anything that it touched . We could not drink, bathe, or cook using this water and for the next 4 weeks we relied on water bottles. my water was not usable or drinkable water until October . 5 weeks after i moved in. On the day of move in we were racially profiled. After less than 15 minutes of being there we were approached by Doug . he asked did we know another black family that was sitting on the completely opposite side of the patio because they were smoking and he wanted to remind us there was no smoking. We had no interactions with that family nor did we agree that we knew them so the comment about smoking was simply made because both families were black. outdoor parking is $30/ mo and garage parking is $125. After moving in we noticed the gate on the garage had been broken for months. we simply decided to remove the vehicles all together until the garage was actually fixed and we were using what we were paying for.I was charged 2 late fees (1 in jan. 1 in feb) although my payments were not late. There was a month where we expressed rent would be late. During that month i was charged 2 late fees for a one month cycle. After 3 weeks of emailing the property manager i didn’t get any answer… they take 1-3 weeks to respond to simple things like questions, concerns, and maintenance requests.My neighbor who lives to the right of me is extremely racist. The female occupant has called me racial slurs on several occasions. They have violated me in many ways including coming to my apartment late at night, calling the police for false reports (which have been proven) , and making false noise complaints. i emailed the property about receiving complaints on days when no one is occupying the unit. i was told that if the neighbor said it was my unit there’s nothing they can do about it even after i gave proof that i was out of town. my ****** review can be read for more details under The Westlyn

  Business Response

  Date: 04/08/2025

  Hi *,
  Thanks so much for sharing your concerns with us. We're really sorry to hear about your experience with the water quality, parking garage issues, inaccurate fees, and the interactions you described at The Westlyn. We take all resident feedback seriously, especially when it involves concerns about health, safety, and how our team responds to your questions and needs.
  We’ve reached out to the local team and leadership at The Westlyn so they can investigate everything you’ve shared and reach out to you directly. A Greystar representative will be in touch with you within the next 10 business days to follow up.
  – The Greystar Team

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out and returned my keys on 3/25/26. I received the final bill from conservice but was given absolutely no communication or guidance from this business as how to pay the bill after they cut off my access to pay online. I am also inquiring about my deposit and when it will be returned.

  Business Response

  Date: 04/07/2025

  Hi ****,
  Thanks for sharing your concerns with us. We're sorry to hear about the confusion surrounding your final billing and deposit after moving out of Sage at Green Valley. We understand how frustrating that can be.
  We've contacted the team at Sage at Green Valley and their leadership so they can look into this for you. A Greystar representative will follow up with you directly within 10 business days.
  Thank you again for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Im in the military and was living at a Greystar apartment complex. I was given orders to deploy for the military for 6 months. I gave 30+ days of notice and a physical copy of my orders to the apartment complex. They acknowledged that and accepted that and when i moved out sent me a final statement of $74.47. Greystar then sent me a final statement of over $3000. I had called them and got into contact with Sharron J***** from Greystar, they said they were unaware of my military orders and she said i would stay have to pay a months rent even either orders, she then said she would call my apartment complex and call me back when it was resolved. It has been over 2 weeks, I have tried contacting her, greystar and my apartment complex through emails and phone calls and have not gotten a response or a update on the situation. Im trying to resolve the billing as this is really stressful especially with me being on the other side of the world in a different time zone.

  Business Response

  Date: 04/07/2025

  Hi *****,
  Thank you for sharing your concerns with us. We're very sorry to hear about the confusion and stress you've experienced regarding your billing after move-out from Bella Tess, especially given your current deployment and time zone challenges. We sincerely appreciate your service and understand how important it is that this gets addressed properly.
  We’ve contacted the team at Bella Tess and their leadership, so they can investigate what occurred and follow up with you directly. A Greystar representative will be reaching out within 10 business days to go over the matter with you.
  Thanks again for your patience and for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I met with the business manager Daylon Z****** to break my lease. They agreed that I would have to pay my final month’s rent for March and a fee of $7,600 to break the lease. I moved out on March 9th and provided the key to them on March 10th. So I paid close to $10k for my final 9 days. Fast forward I thought all was good to go. On April 1st I get an email that I owe rent money. I just paid 10k so did not expect to pay more. Now I am being asked for like $91+ dollars due to prorated rent fees. How do I have prorated rent fees if I paid my final month and cancelled the lease? I tried resolving this with the business since for their own account purposes they put April I would have been fine showing I paid $10k and the lease ended mid month. The business agreed that information was miscommunicated but will just do right by someone who paid everything they asked.

  Business Response

  Date: 04/07/2025

  Hi *******,
  Thanks for reaching out and sharing the details of your experience. We're sorry to hear about the unexpected billing confusion following your lease break at Canyon Park, especially after paying the amounts agreed upon.
  We’ve contacted the property team and their leadership to look into the issue. A Greystar representative will be in touch with you directly within 10 business days to follow up.
  Thank you again for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19th, 2023, I entered into a lease with Avana Tempe Apartments. This lease was then approved and stated that I would be able to move in and begin paying rent on December 29th, 2023. I paid Avana Tempe a security deposit of $750 ahead of our move in, obtained renter's insurance, and even cleared my ESA pet with their office. However, on that day when we arrived to the apartment, with a uHaul and family members that flew in to help me move, they told us at the last minute that our unit was not yet ready. I understood that the issue was unexpected, but Avana Apartments continued to delay my move in and failed to provide me with any proper update regarding the issues happening within the unit. I had already severed my previous lease with where I was residing prior to November 2023 and was temporarily displaced because of Avana Apartments. I decided to get out of my lease with Avana and pursue housing at a different complex. I reached out to Avana numerous times in an attempt to get my security deposit back, but these attempts have been futile. All I ask is that Avana Tempe refund me my deposit with interest.

  Business Response

  Date: 04/04/2025

  Hi ********,
  Thank you for sharing your experience with us. We're sorry to hear about the issues you faced trying to move into Avana Tempe, and the frustration this situation has caused—especially with the delay, the lack of updates, and your attempts to follow up regarding your deposit.
  We’ve contacted the onsite team and leadership at Avana Tempe so they can investigate your concerns. A Greystar representative will reach out to you within 10 business days to follow up directly.
  We appreciate your patience as we work to get this resolved.
  Best regards,
  The Greystar Team