Complaints

This profile includes complaints for Sharonview Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sharonview Federal Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sharonview Federal Credit Union

  1081 Red Ventures Dr Fort Mill, SC 29707-5001

• 

  Sharonview Federal Credit Union

  PO Box 2070 Fort Mill, SC 29716-2070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, 2025 I get my SSI deposited into my Sharonview checking account. So when my son tried to use my card, they said my checking account was closed and that the funds was in my savings account. I had to wait a week to get my card in the mail.I get my card. Its an ATM card, so I tried to activate it, it wont let me. I tried activating it at an ATM, it wouldnt let me. So I called them and the representative was very rude to me. All I want is my card to be active so I can pay my bills. Can you please help me?

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on March 7, 2025, someone began withdrawing thousands of dollars from our Sharonview Federal Credit Union account. We received NO notifications of any kind to alert us. Then, a loan was taken out in our name for almost $30,000 without our knowledge. Again, we were not notified by Sharonview *** about this loan. When we finally realized what was happening, we contacted Sharonview FCU, and they have been "investigating" this matter ever since. They have NEVER assured us that we would get our money back, even though it is obvious that their security measures failed and cost us around $50,000. We have been loyal customers for over 40 years, and we deserve better. Sharonview has kept us in the dark throughout this entire process, even though we have pleaded with them to keep us apprised of the progress of our complaint. We are in our 70s, we are retired, and we cannot afford to lose all of this money. I am writing to alert others to think very carefully before they entrust Sharonview Federal Credit Union with their money.

  Business Response

  Date: 04/22/2025

  Sharonview requests that this member contact us directly at ************ for more information about this complaint. Thank you.

  Customer Answer

  Date: 04/22/2025

   
  I am rejecting this response because:
  
  As far as I am concerned, this matter will not be resolved until all of our money has been refunded by Sharonview Federal Credit Union. When my husband, ******, and I receive all of our money back, and when Sharonview has closed out all of our accounts, we will consider this matter resolved, and we will close this case.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  

  I am pleased to report that the check from Sharonview FCU successfully cleared.  My husband confirmed it in person at our local People First FCU today.

  Also, our credit rating has been restored, so we know now that we no longer owe Sharonview FCU almost $30,000 because of that fraudulent loan.

  We did file a report with our local police some weeks ago.  But in the end, the *** didn't help us.  The state attorney general didn't help us.  And our local police didn't help us.  Only you and the Better Business Bureau helped us in this matter, and for that, we are eternally grateful.

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26th I made a payment to cover my truck and to avoid repossession. I was today Id have to pay an additional $118 to take the truck out of repo status because it took 5 days for a payment I made via debit card to post to the account. I am currently in a final hardship. The last year has been tough. I was in two hurricanes and was displaced for almost A year. Having to financially keep things together has been tough but I am doing the best I can. I dont want to pay additional monies because it took days for your system to post a payment. Thats unethical & the payment date should be by the date I paid not the day it posted. I did make A payment on 03/24/25 & due to some issues with my bank they had to close my ch cking account completely and reopen a new account. This caused the payment to return but I immediately went in and made the payment with a debit card the day the bank advised me everything had to be closed and reopened. I also have no online access to my account as of today.

  Business Response

  Date: 04/03/2025

  Sharonview has reviewed this member's account and spoke directly with this member on 04/03/2025 to resolve this issue. Thank you.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am distressed to inform you of inaccurate information in my credit profile and your failure to maintain procedures ensuring maximum possible accuracy. This is a violation of **** and U.S. Federal Law. You are required to report 100% accurate credit information.Please block and remove all erroneous information from my credit report and send me an updated copy. Under the ****, disputed items may not appear if they cannot be supported by ************ have violated:FCRA 15 U.S. Code 1681n - Willful Noncompliance FCRA 15 U.S. Code 1681o - Negligent Noncompliance FDCPA 15 U.S. Code 1692k - Civil Liability I am entitled to compensation. You failed to notify me within 5 business days after a reinvestigation, violating FCRA 15 U.S. Code 1681i(6). Including derogatory statuses like late payments violates 15 U.S. Code 1681a(d)(1).Accounts highlighted in green are inaccurately reporting late payments and must be updated as "paid on time." Any continuation of false reporting, including charge-offs, unauthorized inquiries, or incorrect personal information, is in violation of **** and FDCPA and must be deleted.Please update or delete these accounts:SHARNVW FCU Account Number: ********** DELETE this account under 15 U.S. Code 1681e(b) and 1681i(5). Personal info is incorrect (previous addresses, employers).Correct Personal Information: ***** ***** ************************************************************************************************************ DOB: ********** You have 30 days to investigate per FCRA Section 611(a)(1)(A). Failure to comply will result in legal action seeking $5,000 per violation for defamation, negligent enablement of identity fraud, **** violations, and more.I have filed complaints with the ****, ************************* and BBB. I expect immediate *************: Relevant Authorities

  Business Response

  Date: 03/13/2025

  Sharonview has reviewed this member's account and will mail a letter to the member to address the stated concerns. Thank you.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCOUNT NUMBER ****** LOAN NUMBER 0001 MY LOAN WAS IN THE PROCESS OF BEING REPOSSED. I MADE A PAYMENT 11/26/2024 AT 9:40 AM $5000.00 TRACKING NUMBER APG0002876063 ANOTHER PAYMENT WAS MADE OF $1385.84 ON 11/26/2024 AT 9:47 AM TRACKING NUMBER APG0015524511. I WAS TOLD ONCE THOSE PAYMENTS, FEES, REPO FEE WAS PAID IN FULL I WOULD HAVE ACCESS TO BE ABLE TO MAKE PAYMENTS ON THE WEBSITE. FOR 3 MONTHS NOW I HAVE NOT BEEN ABLE TO LOGIN WITH MY INFORMATION IT STILL STATES LOAN NOT FOUND. I NEED TO HAVE A WAY TO MAKE MY PAYMENTS TO AVOID LATE FEES REPO FEES ETC. MY CREDIT REPORT SHOWS THE LOAN WAS CLOSED? SO WHO DO I NEED TO PAY? I SHOULD NOT BE CHARGED ANY FEE'S ON THIS BECAUSE I HAVE NO IDEA WHO HAS THE LOAN AND WHERE TO SEND PAYMENTS. THE *********** SAYS I SHOULD BE ABLE TO LOGIN IF I HAVE A LOAN NUMBER, HOWEVER THE SHOW LOAN CLOSED.......

  Business Response

  Date: 02/27/2025

  Sharonview has reviewed this member's account and confirmed that the loan is now in charged-off status, making it ineligible for online banking access. The member can make payments via mail-in check, in-branch visit, or by calling to pay with a debit card (subject to a $20 transaction fee). An account manager will follow up with the member regarding the loans current status. Thank you.

  Customer Answer

  Date: 03/01/2025

   
  I am rejecting this response because:
    The loan was paid up to date, and was told in a recorded conversation by the representative whom I spoke with I would be able to make payments on line. The loan should not be on charge off status. What is the amount I need to pay? Be advise 

  Business Response

  Date: 03/06/2025

  Unfortunately, we cannot provide specific details about member accounts via this platform. An Account Manager will reach out to this member with more information regarding the loan's current status and payment options available. Thank you.

  Customer Answer

  Date: 03/06/2025

   
  I am rejecting this response because:
  Need balance to pay. 

• Initial Complaint

  Date:12/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2016 ****** Sentra auto loan was paid in full 09/30/24. I received the "Statement of Lein Satisfaction" dated 10/03/24. After not receiving the title, 12/12/24 I contacted Sharonview and was informed they don't have the title. Due to the dealership's error, the title was sent to another financial institution. Prior to this conversation, I was unaware of the matter. However, Sharonview, being fully aware, accepted monthly payments for 4.5 years. I'm being told "this is the dealership's fault", without a resolution of when I can expect the title. Is it legal for a financial institution to receive payments for a vehicle for which they do not hold the title? If so, it's certainly unethical. Please send my vehicle title asap!

  Business Response

  Date: 01/06/2025

  Sharonview has reviewed this member's account and is actively working with *************** to resolve this issue for the member. We will communicate with the member directly with any updates. Thanks.

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  The vehicle's Certificate of Title was received on 01/04/25. 

  Thanks for your response.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25, *********************************** the amount of $4,997.87 which would have taken my account to a balance of $5,188.91. I did several transactions that day first I paid my loan off with ************** in the amount of $1,983.34, 3 at was ******* in the amounts of $42.67, $27.84, $155.46. I also did a transaction at a restaurant ************ in the amount of $24.68. I paid my cellphone bill with T-mobile prepaid in the amount of $54.05. All those transactions came up to a total of $2,900.87 out of the $5188.91, which left $2,288.04 on the 25th of October. I received a confirmation number (***********) from ************** on the same day. I checked my account at ********************** multiple times and the transaction in question was posted, it wasnt under pending or anything. Multiple times from that day until October 29, 2024 I checked my bank account as well as did the chat on the Voya website talking to several people in particular the last person I talked to a female named ********* confirmed the transaction went through and my loan should be available by November 2, 2024. All this was said and confirmed on the 29th of October. I then proceed to look again in that day and it was showing on my account as money owed on the 29th and the bank had then charged me an NSF fee of $32.00, on a transaction that had already posted days prior as well as the credit union saying that it was an ACH withdrawal when I never used my accounting and routing number I always use my debit card when paying off a transaction like this. I also received a check from my job because I paid off the loan early and it sent the last payment taken out of my account back to me, and no company isnt sending a check in the amount of $26.85 (the amount taken out of my check for payment each week on said loan) unless an item was paid. Upon today I talked to both companies customer service representatives as well as supervisors no one is taking accountability.

  Business Response

  Date: 12/03/2024

  Sharonview reviewed this member's account transactions and confirmed that multiple authorized transactions resulted in the account being overdrawn, which led to the *** fee. On 10/30/2024, Sharonview spoke with the member and reversed the fee as a courtesy. If you have any further questions, please contact our ************************ at ************. Thank you.
  

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Sharonview to make a payment on my car loan. If I call them I am on hold for at least 30 mins, I misplaced my member number or loan number to make a payment in which I am behind. I have also sent emails with no response. They are avoiding me so they can charge me fees and fees and repo fee previously and I paid almost $3800.00 and was never notified I was in repo status. The same thing is happening again no contact from them no statements and they will not email me at all. I have requested them send me my member number or loan number through email. They kept calling my work phone and leaving messages other people could listen too and was very rude. Requesting contact only by email with at least a statement of my loan information to make a payment.

  Business Response

  Date: 09/06/2024

  Sharonview has reviewed this member's account and recommends the member contact us at ************ for more information. Thank you.

  Customer Answer

  Date: 09/06/2024

   
  I am rejecting this response because:
  
  

  I am asking for my member number to be emailed to me or at list a bill so I can get the amount to pay.  When I calll I feel they discriminate against me because of my health issues and dont want to tell them.

  
  

  Business Response

  Date: 09/09/2024

  Online payments for this member's loan are currently unavailable. To make a payment, please visit a Sharonview branch with cash or certified funds, or call us at ************ to pay by debit over the phone. Thank you.

  Customer Answer

  Date: 09/13/2024

   
  I am rejecting this response because:
    I am asking for a statement with my member number to make a payment. I dont want to explain my disability over the phone and be asked ******* questions and be talked to like I am belittle. Stop rejecting a bill that I owe so I can take care of it. Provide a bill as requested. By email submitted by complaint the amount I owe and member number to make a payment I am entitled too. Unless I receive a bill as requested my next action is legal action I am entitled to receive an amount that is owed. 

  Business Response

  Date: 09/17/2024

  As stated, currently the only payment options for this member's loan are either in branch with cash or certified funds or over the phone via debit transaction. Online payment services are not available due to the loan's status. Sharonview has sent the requested information and payment instructions to the member's provided email. Thank you.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with you guys. My name is ***********************. I asked my daughter to order some things for ******* delivery but you guys keep not authorizing the PAYMENT!! Stop!! I need my groceries!! Dont play with me!! Fix this! Now!

  Business Response

  Date: 07/08/2024

  Sharonview attempted to reach out to the member on 07/02/2024 to discuss her account transactions. We encourage the member to contact us at ************ for any further questions or issues. Thanks.

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this **** with charter communications, I do not have contract with SHARNVW FCU, they did not provide me with the original contract as i requested.

  Business Response

  Date: 06/17/2024

  Sharonview recommends that this member reach out to our Loss Mitigation team for more information regarding his account. Please send us an email at ********************************* or give us a call at ************ for more information on how to contact our Loss Mitigation team. Thank you.