Reviews

This profile includes reviews for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ashley HomeStore has 34 locations, listed below.

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  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
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  Ashley HomeStore

  5345 South Blvd Charlotte, NC 28217-4117

  
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  Ashley HomeStore

  2201 US Highway 70 SE Hickory, NC 28602-5165

  
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  Ashley HomeStore

  430 E McCollough Dr Charlotte, NC 28262-3426

  
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  Ashley HomeStore

  5458 New Hope Commons Dr Durham, NC 27707-9716

  

Review Details

• Review fromDennis H

  Date: 11/21/2023

  1 star

  Dennis H

  Date: 11/21/2023

  Not honoring the contract I purchased witch I paid for in full up front

  Ashley HomeStore

  Date: 11/22/2023

  We sincerely apologize for any issues you may have had with your delivery. Please reach out to our ************************ at ************ so we can assist you with your concerns. Agents are available to assist you Mondays - Saturdays from 8:00 AM - 7:00 PM.Warm regards,Ashley *************

• Review fromJenn J

  Date: 11/20/2023

  1 star

  Jenn J

  Date: 11/20/2023

  They charged me for 5 star service & refuse to refund me the charges, Making me jump through hoops for their dishonest practices. I tried to file a claim to have the charge reversed but I am getting the run around on every end. Just want my money back & for *************************** to admit his wrong & bad business ethics. I assume he doesnt want it reversed because he get a bonus or commission for selling people things they dont need. They dont deserve a star but you have to put one.

  Ashley HomeStore

  Date: 11/22/2023

  Thank you for bringing this to our attention. We sincerely apologize for your overall experience and have reported your concerns to the proper departments. We see that the refund you requested has been processed. If you have any additional questions or concerns, please call our ************* Line at ************. Agents are available to assist you Mondays - Saturdays from 8:00 AM - 7:00 PM.Warm regards,Ashley *************

• Review fromKaren B

  Date: 11/07/2023

  1 star

  Karen B

  Date: 11/07/2023

  I will never buy anything from Ashley again they delivered a couch with burnt **** on it. They way they do the warranty take forever the Ashley store do not care what they deliver to you. It is going on 2 months I have not gotten my couch repaired yet. I purchase my couch on 8/23/23 they delivered it on 8/25/23 on 9/15/23 ******* cousin was siting in the Livingroom I was sitting on a chair by the couch I looked down on the couch arm on the left side there was a burned **** I called Ashley they told me what too do they should have been out here fix this issue it is going on a ********* have extended coverage no one has called me or I been call they have an excuse I want my couch fixed they last told me on it should be **** business days. I called on 10/9/23 now they are having computer problems. Here is is 11/7/23 more excuses waiting for the fabric to coming in DO NOT BUY FROM ASHLEY THEIR REPAIR SERVICE UNPROFESSIONAL. ONCE YOU BUY FROM THEM THE DO NOT CARE THEY GOT THEIR MONEY. THEY GOT THE ***** WRONG.

  Ashley HomeStore

  Date: 11/08/2023

  We sincerely apologize for the delays. Please call our ************************ at ************ or email us at ************************************* for an update on your pending part and service order. We look forward to resolving this issue for you.Warm regards,Ashley ************************

• Review fromWalter G

  Date: 11/01/2023

  1 star
  Ive purchased a mattress from Ashley home store located at ************************************************************* *********** ** 29301.Im getting a replacement delivered and they told me an estimated delivery today 11/1/2023 thatll it be an estimated delivery between 11AM and 2:30PM it is now going on 4pm est. time zone. A courtesy call to the customer/myself wouldve been nice. when speaking to upper management at Ashley there response is no resolution or common courtesy was give just inconsiderate, rudeness and disrespect. Unprofessional and poor customer service!!!

• Review fromAnthony P

  Date: 10/30/2023

  1 star
  I was told I could buy a table and chair set 10/27 and pick it up at their ************/28, simple enough 10/28 I show up at the warehouse with funds removed from my account and a receipt in my email....to be told I could not pick up the table I had already purchased I'm currently waiting on a refund and I have absolutely no faith a refund has even been processed because iv received no email indicating my sale has been canceled or, a refund is being processed 10/29.

• Review fromPhilip A

  Date: 10/26/2023

  1 star
  The service when purchasing our furniture was great. Since then, a complete disaster. We were told our delivery was going to happen on a spefic date with the timeframe provided two days before. 24 hours out we had nothing so we called only to be told their computers were down and they had no idea when our furniture would be delivered. Two week later, no communication so we called they said out couch would be delivered on the 25th. Deliver driver then went to wrong house and delivered the couch which I got receipt for in my email. Called and did a dispute and they said they would accomidate the inconvenicence and get me a couch the next day. I cslled the next day and theybhad my couch just did not have it scheduled for delivery as promised. Nkw i was going out of town after waiting since Aug for my couch and tjey could not schedule it to be delivered within 2 days before leaving town. So went i to store as they experience was horrible and cancelled my.order for my full refund. I will go and get my couch from somewhere else that stays true to there word. If you have any other option, run from Ashley and I'll take my business elsewhere.

• Review fromRobert R

  Date: 10/12/2023

  1 star
  The service when purchasing our furniture was great. Since then, a complete disaster. We were told our delivery was going to happen on a spefic date with the timeframe provided two days before. 24 hours out we had nothing so we called only to be told their computers were down and they had no idea when our furniture would be delivered. A week later, no communication so we called. Again we were told they cannot even access our information or tell us when we can expect a delivery. If you have any other option, run from Ashley and buy elsewhere. Our next step is to go into the store for a refund. I'll take my business elsewhere.

• Review fromJenny B

  Date: 10/04/2023

  1 star
  If I could leave negative stars I would! The service at Ashley HomeStore, the phone support, and overall quality of assembled items is atrocious! There is a reason that they charge your credit card prior to items being delivered because it takes forever and there are so many quality issues. I ordered a desk, bookcase, and two filing cabinets on July 27. The salesperson said that all items were in stock and would be delivered and assembled. It took over 3 weeks for my items to arrive (all at different times) and only the desk was partially assembled. The service center is absolutely useless. You get a different person each time you call. I finally spoke to a service "manager" and still my issue is not resolved. The purchase and delivery process is absurd. I will never purchase from Ashley Furniture in the future. The bookcase was unusable and wobbly. They sent a "master craftsman" to repair the bookcase and he determined it was beyond repair because all of the screws were stripped. Ashley attempted to deliver another bookcase in mid-September but that one arrive with a s**** sticking out the front of the bookcase so I declined delivery. On September 29, Ashley delivered a 3rd bookcase and this one arrived with a chip, scratch and is unusable because it is wobbly. Today, the service department's system is down so they can not place a repair call. Two filing cabinets arrived in boxes. I've had two appointments for someone to come and assemble them and twice nobody from ****** showed up. Finally, on September 29, they delivered two assembled filing cabinets (one with a scratch and a staple in the front) in exchanged for the ones that have been sitting in my house in the box for 2 months. It is now 10/4/23.Run away from Ashley, fast!

• Review fromHallie S

  Date: 09/07/2023

  1 star

  Hallie S

  Date: 09/07/2023

  We ordered the 6 Drawer Dresser on 6/10/23. The product arrived around 6/14/23. The top of the dresser was damaged and was unusable. We called, got bounced around, and finally we able to get a replacement piece. The service rep we talked to said we could expect the piece in 10-14 business days. On July 28th we had not received the replacement piece. We called again and was informed that is was not scheduled to go out yet. So, we were lied to by the original service rep. Unacceptable business practice. The second rep did not have any helpful information about the replacement piece but shared that she would keep me updated when it was shipped and she had a tracking number. We never received a call/email with any of the promised information. So, we were lied to for a second time. Again, unacceptable business practice and customer service. The replacement piece finally arrived around 8/14/23. That is 2 months from the original purchase date and a month after the promised replacement arrival! I took 2 hours and put together the dresser. I ensured I had the tools the instructions said to have, I looked over the pieces to ensure they were usable, I enlisted help to make sure everything was supported while being moved, and referred to the instructions for every step. Unfortuately, this dresser is a piece of crap. There are hand prints all over that interrupt the fake grain look and the drawers don't line up. This is obviously a defect from the factory and I did not pay 100's of dollars and wait 9 weeks to get a defected product. This is absolutely unacceptable. We called the rep again to report the defect. They bounced us around and then directed us the the WeCare email. The rep assured us we would be able to work this out via the email. That was ~3 weeks ago and I have followed up 2x. RADIO SILENCE from Ashley. This company is miserable and I will NEVER, I'll say it again, I will NEVER give this company a dime again. I will also tell everyone my experience.

  Ashley HomeStore

  Date: 09/26/2023

  Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Please send us an email to ****************************************************** and include the purchaser's name, order number, and telephone number and we will be more than happy to investigate this matter,Regards, Ashley Furniture Industries, Inc.Corporate Office JD

• Review fromDeborah B

  Date: 07/16/2023

  1 star

  Deborah B

  Date: 07/16/2023

  Shame on Ashley!!We needed new living room furniture. We called Ashley Furniture. We told them that we have a daughter with Special Needs in a wheelchair and on a ventilator. We took her to the store to put her on the couches to find one that was appropriate before they opened for business. When they delivered the couch it had a rip on the side of the couch. We refused the couch. They delivered another couch about 2 weeks later. 14 months after our purchase. I called Ashley and told them that the leather has changed colors, the headrest would not completely go back in place. One side had dropped, therefore the couch was lopsided. Ashley said that there warranty was over at 12 months to contact the extended warranty company. I sent in a statement and pictures to the ***************** After about 4 months having no response. I contacted them again. They said that in my statement the date that I said I first noticed the couch needed repairs it was over 30 days from the date of my claim. Therefore, they said they were not responsible.I contacted Ashley Furniture. Finally, they sent someone to our home only because they thought the frame on the couch was broken. The serviceman said it needs alot of repairs, therefore he did paperwork for parts to be ordered. We never heard anything else from Ashley.We contacted them again because the couch is so lopsided, and because of the discoloration is worsening. They are still saying it is not their responsibility, that we have the extended 5 year warranty. This is the 5 year warranty that Ashley sold us when we bought the furniture. If their **************** will not honor this, then Ashley should. Yesterday, Ashley said they would give us back part of the money from the purchase of the warranty and we just keep the couch. We said No. We want it fixed, replaced or just give us our money!

  Ashley HomeStore

  Date: 07/25/2023

  To whom it may concern,Thank you for bringing this matter to our attention. This matter is resolved. The resolution includes an exchange of the item. ***************** has been notified and is satisfied with the resolution.Kind Regards,Customer Solution Professional ********************** *************