Business Profile
Collections Agencies
Dynamic Recovery Solutions, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 166 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call, but no message left. They also called my husband too. This was for April Stout Case #*****. I have been divorced since 2012 from my ex husband with that last name. I'd like to know what this is for. I do not show anything on my credit report that is in collections or past due, except one thing, which is being disputed that happened in 2024 (Identity Theft). I've already had to file with the FTC about Identity Theft and have a freeze on my account for any credit checks.Business Response
Date: 04/03/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Complaint ID: *************** *****
Dear Cindy R*****,
Thank you for the opportunity to respond to the consumers complaint. Based upon our review, we are unable to locate a matter in our office under the information provided in the complaint. The phone number the consumer listed as DRS phone number is not a DRS phone number (*************.
We are unable to locate a consumer by the name, of ***** ***** or ***** *****. DRS reference numbers are not referenced as case numbers. Our reference numbers are nine digits. The consumers phone number ************ cannot be located in our database.
Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** ***** ****** ************************ ****** ************Customer Answer
Date: 04/03/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:04/02/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent a registered cease and desist letter to this company barring them from any further phone or sending letter contacts with them. I need the Better Business Bureau to confirm my wishes with them before taking any legal action against them for this future violation.Business Response
Date: 04/08/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint: *************** ****
Dear Cindy R******
We have read *** ******* complaint and reviewed the account that was placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation and please note that our client recalled the account from our office on March 28, 2024. DRS will no longer service this matter.
Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that *** ***** may have experienced.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** ***** ****** ************************ ****** ************Customer Answer
Date: 04/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
Date:03/28/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving phone calls from Dynamic Recovery and every time I pick up the phone, they hang up. I have no idea what this is about and why they keep calling. This happens every day to my place of business which is ******* ******** *********. Sometimes twice a day. I would like this to stop.Business Response
Date: 03/28/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
*** ***** ****** ******* ***** * *********** ** *****
Complaint ID: ********************** ****
Dear Cindy R******
Thank you for the opportunity to respond to *** ************** complaint. Based upon our review, we are unable to locate a matter in our office with the information provided in the complaint.
We have tried to locate by name, telephone number (not a valid number) and the email address and we do not have a match in our database. Please provide DRS with the complete phone number we are calling so we can try to locate the number in our database.
Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Regards,
Vickie R********
Compliance ManagerCustomer Answer
Date: 03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
The phone number in question is ************
Regards,
**** ************Business Response
Date: 04/04/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
*** ***** ****** ******* ***** * *********** ** *****
Complaint ID: ********************** ****
Dear Cindy R*****,
Thank you for the opportunity to respond to *** ************** complaint. Based upon our review, we contacted *** ************ in good faith that we were reaching out to our customer as this was listed as a good contact number.
We are grateful *** ************ brought to our attention that we have reached him in error. Dynamic Recovery Solutions has removed *** ************** telephone number from our system and placed his telephone number onto our internal “Do Not Call/Text” list to ensure that we no longer attempt to contact him regarding this matter.
Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
We do apologize for any inconvenience that *** ************ may have experienced.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** ***** ****** ************************ ****** ************Customer Answer
Date: 04/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ************Initial Complaint
Date:03/28/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my place of employment everyday. I requested information to be sent to me in writing only and to cease and desist calling my job. The representative refused to tell me why they were calling if I did not provide my social security number. They are in violation of the FDCPA. This has been ongoing since January 2024.Business Response
Date: 04/04/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Complaint: *************** *****
Dear Cindy R*****,
We have read Ms. ***** complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ***** account in our office on November 14, 2023, for service. Our client reflects the Original Creditor as “**** ******* ****** *****” with a balance of $3,280.69. Our records reflect an open date of December 21, 2016. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed Ms. ***** telephone numbers onto our internal “Do Not Call/Text” list to ensure that we cease communication regarding this matter. DRS will no longer service this account.
Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Ms. ***** may have experienced.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** ***** ****** ************************ ****** ************Customer Answer
Date: 04/04/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:03/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my cell phone every day and leaves messages for someone who isn't me and they have never had this number. At first it was a scammy message trying to sound urgent about something "court" related. But no details of course. Then a couple of weeks later they are calling claiming to verify employment of the same person they were looking for the previous week. I have no debt. The person they are trying to find is not me. Either this is a pure scam business trying to get a "live" number or yet another scammy debt collection call center, somehow they got my number and call literally every day. I have the number blocked but they still leave messages. I want my number off their list.Business Response
Date: 03/20/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Complaint ID:***************** *****
Dear Cindy R*****,
Thank you for the opportunity to respond to the consumers complaint. Based upon our review, we are unable to locate a matter in our office under the information provided in the complaint. The phone number the consumer listed as DRS phone number is not a DRS phone number (**************
We are unable to locate a consumer by the name, address, or phone number the consumer provided in the complaint in our database.
Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** *****
Email: ************************ ****** ************Initial Complaint
Date:03/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they need to stop calling my number as they have had the wrong person and were told so previously, they keep calling me on a daily basis after being told it was the wrong number. this is harassment or i will file complaints with the FTC, CFPB and the Attorney General.Business Response
Date: 03/27/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Complaint ID: ********/********* **********
Dear Cindy R*****,
Thank you for the opportunity to respond to Ms. ********** complaint. Based upon our review, we contacted Ms. ******** in good faith that we were reaching out to our customer as this was listed as a good contact number.
We are grateful Ms. ******** brought to our attention that we have reached her in error. Dynamic Recovery Solutions has removed Ms. ********** telephone number from our system to ensure that we no longer contact her. Per her request, we have also placed her telephone numbers onto our internal “Do Not Call/Text” list to ensure that we no longer attempt to contact her regarding this matter.
Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
We do apologize for any inconvenience that Ms. ******** may have experienced.
Regards,
Vickie R********
Compliance Manager
** *** ****** *********** ** *****
Email: ************************
Phone: ************Initial Complaint
Date:03/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have in my credit reports a collection account from ***** *** ******* *** in the amount of $285.00 for a purchase made in ***** and financed thru ***** *******. I have repeatedly reached out to ***** and Huffman to have it removed from my credit reports as i paid that off several years ago. can you please reach out to them and have them remove it from credit report? Thank You ****** ********Business Response
Date: 03/20/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Complaint ID: *************** ********
Dear Cindy R*****,
We have read Mr. ********** complaint and reviewed the accounts that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr. ********** account in our office on December 8, 2023, for service. Our client reflects the Original Creditor as “******* *** * *****.” With an open date of March 1, 2019, with a balance of $285.01.
Please note that Dynamic Recovery Solutions, LLC does not report to the credit bureau.
Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. ******** may have experienced.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** *****
Email: ************************
Phone: ************Initial Complaint
Date:03/08/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dynamic Recovery is harassing me by calling multiple times a day, every day. They always call from a different phone number each time.Business Response
Date: 03/18/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
*** ***** ****** ******* ***** * *********** ** *****
Complaint: **************** *********
Dear Cindy R******
We have read *** ******** complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
Upon review, Dynamic Recovery Solutions, LLC (DRS) received *** ******** account in our office on January 31, 2024, for service. Our client reflects the Original Creditor as “WEB BANK/FINGERHUT” with a balance of $300.67. Our records reflect an open date of August 17, 2021. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed *** ******** telephone numbers onto our internal “Do Not Call/TEXT” list to ensure that we cease communication regarding this matter. DRS will no longer service this account.
Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that *** ****** may have experienced.
Regards,
Vickie R********
Compliance Manager
PO Box 25759 | Greenville, SC 29616
Email: ************************
Phone: ************Customer Answer
Date: 03/18/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ******Initial Complaint
Date:03/08/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Different numbers from this company keep calling me. I’ll answer and then they hang up. This has happened every day for the past week. I don’t have any collections or debts owed to companies so I should not be receiving any calls from a debt collector.Business Response
Date: 03/18/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
*** ***** ****** ******* ***** * *********** ** *****
Complaint: **************** *******
Dear Cindy R******
We have read *** ******** complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
Upon review, Dynamic Recovery Solutions, LLC (DRS) received *** ******** account in our office on February 21, 2024, for service. Our client reflects the Original Creditor as “SYNCHRONY BANK/LORD & TAYLOR” with a balance of $1,924.61. Our records reflect an open date of April 24, 2013. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed *** ******** telephone numbers onto our internal “Do Not Call/Text” list to ensure that we cease communication regarding this matter. DRS will no longer service this account.
Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that *** ****** may have experienced.
Regards,
Vickie R********
Compliance Manager
PO Box 25759 | Greenville, SC 29616
Email: ************************
Phone: ************Customer Answer
Date: 03/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:03/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dynamic Recovery keeps calling me when I don’t owe money to anyone. Even though I keep blocking their number, they just keep calling. I will not answer or return their calls as this is a scam.Business Response
Date: 03/15/2024
Cindy R*****
Consumer Operations Director
Better Business Bureau of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Complaint ID: ***************** ***
Dear Cindy R*****,
Thank you for the opportunity to respond to Ms. ********* complaint. Based upon our review, we contacted Ms. ******* in good faith that we were reaching out to our customer as this was listed as a good contact number.
We are grateful Ms. ******* brought to our attention that we have reached her in error. Dynamic Recovery Solutions has removed Ms. ********* telephone number from our system and placed her telephone number onto our internal “Do Not Call/Text” list to ensure that we no longer attempt to contact her regarding this matter.
Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
We do apologize for any inconvenience that Ms. ******* may have experienced.
Regards,
Vickie R********
Compliance Manager
** *** ***** * *********** ** *****
****** ************************
****** ************
Dynamic Recovery Solutions, LLC is NOT a BBB Accredited Business.
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