Complaints

This profile includes complaints for Nissan North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nissan North America, Inc.

  One Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  330 W Victoria St Gardena, CA 90248-3527

• 

  Nissan North America, Inc.

  18501 South Figueroa Street Gardena, CA 90248-4500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle in 2013 for over $60,000. Recently, the transmission failed. Upon researching the issue, I discovered that the transmission has a known design defect. I contacted the business to request a repair; however, they declined to assist because the vehicle is no longer under warranty. I believe that the failure is due to a manufacturing defect rather than normal wear and tear. Therefore, I am seeking a fair resolution from the business to address this defect, despite the expiration of the warranty.

  Business Response

  Date: 05/06/2025

  Thank you for taking the time to contact INFINITI *** and allowing us the opportunity to review Mr. ****** concerns with his 2013 JX. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. **** contacted Consumer Affairs on April 15, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ****** miles. As the six years / ****** miles Limited Powertrain Warranty had lapsed by 76 months/24,000 miles, INFINITI advised Mr. **** on December 19th that we are not in a position to assist with the repairs.
  
  Unfortunately, there is no warranty extension, campaign, or recall on Mr. ****** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should Mr. **** have any additional questions, he is welcome to contact his Specialist and reference his case number 54215714 at that time.
  
  Thank you.

  Customer Answer

  Date: 05/06/2025

  Complaint: 23260781
  I respectfully reject this response.
  While I appreciate Nissan's reply, I am not satisfied with the outcome. The *** failure in my 2013 Infiniti JX occurred at ****** miles just beyond the warranty period and I believe this failure is related to a known defect in the *** design.
  This issue has been widely reported and acknowledged in multiple technical service bulletins (TSBs), including:
  TSB ITB16-048c: a voluntary service campaign addressing *** issues for the 2013 JX35 and 2014 QX60.
  TSB ITB13-037 and TSB ITB15-012h: both describing vehicle judder and acceleration issues related to *** malfunction.
  In addition, the ********************************************** (*****) has received numerous complaints from other 2013 Infiniti JX35 owners reporting similar *** failures and drivability problems at similar mileage. These issues have also led to class-action lawsuits against Nissan, such as those documented on ***************.
  Given the well-documented nature of this problem and the fact that my vehicles failure was not caused by abuse or lack of maintenance, I respectfully request that Nissan reconsider offering goodwill financial assistance or partial reimbursement for the repairs.
  I am also willing to provide documentation to support my position, including service records and independent diagnostics.
  Sincerely,
  ******** ****

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New car lease. Vehicle had an issue with blowing warm air through heating and or defrosting. Had the vehicle in the service department at the dealership where it was purchased on two different occasions, in both instances vehicle is not able to be repaired. Did you ship was kind enough to offer a loaner for a period of time however demanded the vehicle back and threatened to charge $40 a day for rental fees. When an escalating the issue to the dispute resolution program, arbitration specialist, ********, ****** she stated this kind of issue did not qualify for a different vehicle. However, she agreed that some type of settlement was warranted since the vehicle had been out of our possession for a while over two months during the two different occasions. However, she stated she could do absolutely nothing to help us because the vehicle had not been repaired per Nissan policy. Therefore, require us to have a vehicle to drive in winter weather conditions without heat or the ability to defrost the windshield. Due to the safety concerns, we went back to the dealership we originally purchased to see what could be done. They were kind and helpful and help us get into a different vehicle lease, however, because the lease was not completed yet, the additional money was rolled into the new lease. Our only request was to help with the compensation out-of-pocket to get into the new lease. Per ***, this request was denied because the vehicle was no longer in our possession. The obvious concern here is that the vehicle was unsafe to drive in winter conditions and we had no other choice, but to turn in the lease early.

  Business Response

  Date: 05/05/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******** concerns.
  
  A review of our records indicates Mr. ******* has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge Mr. ******* to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23234787
  
  I am rejecting this response because: I have reached out to consumer affairs and they are opening up yet another case but at this time do not have resolution to the complaint.
  Sincerely,
  
  *** *******

  Customer Answer

  Date: 05/07/2025

   I have reached out previously to the escalation group and followed up with the Customer ********************** group per their request through the BBB complaint. I have received yet another message today (5/7/25) stating they are unwilling to do anything to assist.  I would like to move forward with this complaint.

  Business Response

  Date: 05/07/2025

  Thank you for bringing Mr. ********* latest response to our attention.
  
  A thorough review of Mr. ********* request was conducted, and we see the case is not under *** *******, but your son, **** *******. Unfortunately, the decision remains unchanged. Nissan is not in a position to provide any compensation or refund since your son no longer owns the vehicle.
  
  Thank you.
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Nissans refusal to approve a goodwill repair for a transmission issue. My vehicle is part of the class action lawsuit involving transmission failures from 2021, which resulted in an extended warranty. Despite this, Nissan denied my request, stating the car is too far out of warranty and that I do not have service records from a Nissan dealership.I do, however, have complete maintenance records from reputable third-party service providers. My vehicle has only been out of warranty for approximately one year. The transmission failure occurred while I was out of state, leaving me stranded on the side of the highway with my 4-month-old and 8-year-old children.I initially had the vehicle inspected by a third-party mechanic, but Nissan would not accept their diagnostics. I then had the vehicle towed to a Nissan dealership, where I was quoted approximately $6,000 for a transmission repair.I believe this denial is unfair given the known transmission issues and the circumstances under which the breakdown occurred. I am seeking assistance in obtaining a fair resolution, including reconsideration for a goodwill repair or a significant reduction in repair costs.

  Business Response

  Date: 04/23/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******** concerns with her 2017 Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ****** contacted Consumer Affairs on Aoril 14, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ****** miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by 37 months, NNA advised Ms. ****** on April 17th that we are not in a position to assist with the repairs.
  
  Unfortunately, there is no warranty extension, campaign, or recall on Ms. ******** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should Ms. ****** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last three months, my principle balance has decreased $500,00 per month, every month yet the interest I have been charged over the three months has increased month over month. The principle balance dropped $1,500 but the interest being changed is more in month three in comparison to month one? It does not make sense for a simple interest loan. I contacted customer service and questioned how this is being calculated. The representative told they do not provide a detailed accounting of how they calculate interest. I feel like they should at least provide how they are applying my payments, when the payments are being applied, and how they calculated interest for the month.

  Business Response

  Date: 04/23/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ********* concerns with his principal balance. We apologize for any inconvenience this situation may have caused.
  
  Due to confidentiality and privacy requirements, please have Mr. ********* contact Nissan Motor ********************** directly so they can address all of his questions related to his private financial information. Mr. ********* can reach them as follows:
  
  Nissan Motor Acceptance Corporation:
  ************** (Retail)
  ************** (Lease)
  
  BillMatrix (Payments): **************
  
  Live Chat: ************************************************************************************************* and click on Live Chat link.
  
  Hours of Operation: Monday-Friday, 7:00am - 7:00pm CST
  
  Thank you.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving my Nissan rogue 2023 and it started smoking when I got it toll Nissan says its not under warranty and I have to pay for it but not understanding why if I never touched my car so whos to blame Nissan feels they not responsible but they are because why is a hose being detached not under Warranty if its under the hood Im confused

  Business Response

  Date: 04/21/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******** concerns with his 2023 Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ******** contacted Consumer Affairs on March 17, 2025, to request assistance having a repair covered under the Limited Basic Warranty at ****** miles. A Regional Specialist will follow up with Mr. ******* no later than three business days after further review. Unfortunately, this may not change the decision.
  
  Should Mr. ******* have any additional questions, he is welcome to contact his Specialist and reference his case number 53936185 at that time.
  
  Thank you.
  

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2025, the door to my 2015 Infiniti Q50 malfunctioned and the driver's side door would not open. My anxieties went through the roof as reality set in. I called the mechanic, and he couldnt get the door opened even the actual key designed to open the door when the key fob fail didnt work. Again, I was stuck in my car and need assistance from my son to get out by crawling over to the passenger side, thats 200 plus pounds. After, gathering my composure, I call the dealership and was informed that this was a known defect. I asked was it a recall on this defect. The gentleman stated that he was unaware of a recall but had several customers with the same reported issue. He began to explain what the cost associated with getting the door repaired, roughly 1400 dollars. On April 9, 2025, I called Nissan North American headquarter, open a claim provided my information and told the *** that I would call back on the 10th give the *** and actual mileage. On April 10, 2025, I call to provide the information as stated the day before to be told that the car passed it warranty. I guess I would have had to die for my claim to have been taken seriously. I asked the company to send me an email stated the denial reason and was told that they could not do that and that my opinion was irrelevant to Nissan policies as they were only required to verbally tell the customer. I told him that *********************** policy was flawed because they open my claim and sent me an email with all the information and should have the courtesy of closing my claim with an email with the stated reason. I gave him to words F.Y. for being sarcastic and unprofessional. Please note that my car has only ****** miles. I have replaced the key fob twice other than that I keep my car maintained and never would I have dreamed of being locked in my car with no way out.

  Business Response

  Date: 04/17/2025

  Thank you for taking the time to contact INFINITI *** and allowing us the opportunity to review Ms. ******************* concerns with her 2015 Q50 Sedan. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. **************** contacted Consumer Affairs on April 9, 2025, to request financial assistance with the diagnostic fee and Key Fob replacement due to not being able to get out of the vehicle using the door handle at ****** miles. We understand Ms. **************** is advising the vehicle has a manufacturer's defect, unfortunately that determination cannot be provided without a proper diagnosis from her local Nissan ******************************************** ******* have any additional questions, she is welcome to contact her Specialist after a proper diagnosis has been performed and reference her case number ******** at that time.
  
  Thank you.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving my NISSAN pathfinder purchased roughly 1 year ago (January 2024) at aprrox 75-80mph on the highway with my children when the vehicle went into neutral on its own. Put blinkers on and had to cut 3 lanes of traffic off, nearly causing multiple accidents. Made it to the breakdown lane. Car was able to go back into drive. Issue occurred two more times before I made it home. Took the car to the dealer. Service could not identify the problem but service manager asked other dealers and found the issue may be the fuel pump. Dealer replaced the fuel pump. Shortly after the issue occurred again on the highway with my children in the vehicle. I had to again cut across ongoing traffic as my car was unable to produce power. Pulled over on the highway, car was able to go into drive. Took the car BACK to the dealer. Issue occurred once again on the way to the dealer. At this time I called corporate offices and created a case file with Kantrese *************) Service, this time claiming the battery had low power and this is the issue. Corporate claimed this was not under warranty and would only cover 80% of the repair. Received the car back and within two weeks car went into neutral AGAIN on the highway with my family in the car. Kantrese from NISSAN corporate not answering my phone calls yet had time to reach out to the dealer to inform them a rental would not be paid for. So here we are paying for a rental. Three times my family and myself were put in danger and three times the dealer/service department could not diagnose the problem and the corporate refuses to pay for a rental car?? We started with this issue back in February and here we are. We have also asked Kantrese from corporate for a buy back or even trade with a safer vehicle after the second time the car went into neutral because I am afraid to put my family back in the vehicle and she refuses. Corporate still is not answering my phone calls and we are unable to find her supervisor's information.

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******** concerns with her 2023 Pathfinder. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ****** contacted Consumer Affairs on March 15, 2025, to request assistance with the vehicle going into neutral at ****** miles. ******************** Specialist has attempted to contact her on multiple occasions with no response. On April 7th, a voicemail was left, and an email sent requesting a return call. On April 14th, a voicemail was left requesting a return call along with an email sent. Another call was made on April 16th and again a voicemail was left requesting a return call. An email was also sent to determine if Ms. ****** has a spam blocker which may be preventing her from receiving the calls. We advise Ms. ****** to provide the best contact number and time to follow up with her and remove any spam blockers that may be on her phone.
  
  Should Ms. ****** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.

  Customer Answer

  Date: 04/26/2025

  The vehicle remains in the service center.  My corporate connection Kantrese does not return calls or answer questions directly yet leaves robotic messages stating she attempt to reach me a week from the time to I left a message. We are still down one car and paying $608/mo. 
  The dealership was told to replace the fuel pump AGAIN although the first fuel pump replaced did not solve the issue and placed us in danger for the  second time.  Mind you the battery was replaced following the first fuel pump replacement.  
  Corporate is expecting us to drive the vehicle a third time with no proper diagnosis.   

  Customer Answer

  Date: 04/26/2025

  None of the above stated from NISSAN corporate is true.  I have zero attempts of phone calls to myself with printed phone records as proof.  AGAIN, within each email Kantrese sends there is no follow up information on my vehicle, plan of action or concern with the hardships, danger and not to mention monthly payments we continue to pay, only robotic responses.   

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/18/25 I was driving my 2019 Nissan Pathfinder from work when it started jerking and making loud noises. I had to get a tow. I was told by ********** that I had a warranty and to contact the warranty company. Now I only had the car for 1 year. I called the warranty company for them to say get it to the Nissan dealer. I got to cherry hill Nissan and they said my trans case was leaking. They contacted the warranty company and they said I was 3000 miles out of warranty. They told me it would cost $6000. I contacted Nissan consumer affairs who said they cant help. I am in a no win situation. I NEED HELP!!!

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ********* concerns with her 2019 Pathfinder. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ******* contacted Consumer Affairs on April 1, 2025, to request financial assistance with the Transfer Case at ******* miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by 16 months/ ****** miles, NNA advised Ms. ******* on April 7th that we are not in a position to assist with the repairs.  

  Unfortunately, there is no warranty extension, campaign, or recall on Ms. ********* vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should Ms. ******* have any additional questions, she is welcome to contact her Specialist and reference her case number 54082179 at that time.
  
  Thank you.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23173288
  
  I am rejecting this response because

   

  I only had this car for 1 year and making car payments. I know Nissans have issues and law suits against them for transmission issues. This is not fair to me to have to pay $6000 for a 2019 vehicle that I had for 1 year. Woww so nobody takes accountability for something that is beyond my control. 
  

  I will NEVER purchase another Nissan and I will let others know they do not stand by their product 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/02/2025

  Thank you for bringing Mr. ********* latest response to our attention.
  
  We certainly understand Ms. ********* level of disappointment and are sorry to hear that she is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to Ms. ********* request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the resolution of ********************** Case replacement as the vehicle is outside of all ************************************* have any additional questions regarding our position, she is welcome to contact her Specialist and reference her case number 54082179.
  
  Thank you.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/20/2023 I requested that Nissan inspect my vehicle transmission because it was having issues accelerating and changing gears. The appointment receipt recapped that my transmission and motor were operating well. However in May 2024 my vehicle stopping acceleration entirely and it had to be towed to the dealership. They falsely diagnosed the vehicle stating that the improper fluid was the cause of the issue. However, I had not changed the fluid before the vehicle stopped working. Two days after the vehicle would not drive I changed the fluid with a 2019 Nissan Rogue compatible *** fluid. I tried to drive the car and it still would not move. I realized the fluid wasnt the issue and continued to wait for the appointment. They diagnosed my vehicles failed transmission as being caused by using improper fluid. That is impossible because the car was having issues accelerating the year prior. The car stopped driving entirely in May 2024. I changed the fluid two days later and the car still would not drive. Therefore that couldnt have been the cause of the transmission failure. I explained that to Nissan and they refused to further investigate the transmission issue and they would not honor my warranty due to the *** fluid being a different color then their brand. They told me they believe that I didnt drive the car with the wrong fluid and still would not investigate the true issue behind the failed transmission. I paid $6,500 for a new transmission and two days late it broke entirely. I want a refund for the transmission because it failed for reason other than the fluid I replaced. It was the correct fluid and I never got to drive the car after i changed the fluid because changing the fluid didnt fix the cars problem. The car was completely undrivable before I changed the fluid. I never drove with the fluid changed because it did solve the problem.I am loyal Nissan customer and have been for 5 years. I have been completely duped and need a refund.

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review *********************** concerns.
  
  A review of our records indicates Ms. ****** has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge Ms. ****** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23166529
  
  I am rejecting this response because it is unreasonable. 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 04/16/2025

  I attempted to contact Nissan North America on my own. The call always drops when I select warranty dispute in the automated system. I want Nissan North America to issues me a refund and an apology. ***** Nissan of Woburn recommended that I reach out to Nissan North America regarding this matter. They so far have been unhelpful. I feel taken advantage of by this company. 

  Business Response

  Date: 05/02/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review *********************** concerns.
  
  If Ms. ****** in requesting assistance, she would need to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7, not warranty disputes, with her Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2023 frontier immobilization light started flashing bought from Shreidan Nissan New Castle De service tech Max tried telling me this is normal and he looked at another and it does it too im aware this is not normal had 3 other nissans and only this one does this he told me others were malfunctioning and only this one right im not stupid tried 3 time with this fool to no avail he is either an ***,stupid.or just a liar you decide went to another nissan dealer and was told to take back immediately please call me so i can explain further

  Business Response

  Date: 04/15/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review *************************** Light concerns.
  
  A review of our records indicates Mr. ******* has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge Mr. ******* to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.