ComplaintsforNissan North America, Inc.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter ******* and I purchased a new 2020 Nissan Versa from ***** Nissan in *******, WV in 2020. On March 6, 2024 a series of dash lights came on. We took the car to the dealership as it is under an extended warranty (the car has approximately ****** mines). They tried repair after repair but could not diagnose the problem. Finally , on July 19, AFTER 4 1/2 MONTHS, the dealership said the car was repaired and we picked it up. The very next day, the same series of dash lights came back on and the car is back in the repair shop. This car is a lemon and unreliable. Weve talked with Nissan and they established a case number (********). We would like for Nissan to do a buy back, which they indicated they might do but then declined. The person Ive talked with at Nissan numerous times suggested I contact the BBB. ITRULY BELIEVE THIS CAR IS UNSAFE AND UNRELIABLE AND MY DAUGHTER AND GRANDDAUGHTER SHOULD NOT HAVE TO KEEP IT. Thank you. I hope to hear from you soon. *********************

  Business response

  08/06/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******* concern with their 2020 Versa, with approximately ****** miles. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that **************** contacted Consumer Affairs on June 26, 2024, to request either a repurchase or replacement vehicle due to concerns regarding dashboard lights. The Regional Consumer Affairs Specialist reviewed the concern with Nissans Technical Support team as well as ***** Nissan. On June 27, 2024, the Specialist informed **************** that Nissan was not in a position to offer a repurchase or replacement vehicle. However, the Specialist agreed to consider assistance for any inconvenience experienced after the completion of the repairs.
  
  Following several repairs and a vehicle inspection conducted by a Nissan District Technical Service Manager (DTSM), the service manager confirmed on July *******, that the dealership had completed the necessary repairs. On August 1, 2024,the Specialist communicated with ****************, who confirmed that the repairs had resolved the concerns. However, **************** expressed a desire to trade in their 2020 Versa for the loaner vehicle that he had utilized during the repair process. The Specialist offered reimbursement of two (2) vehicle payments as compensation for the inconvenience.
  
  *************** expressed his dissatisfaction with the offer and escalated the case for additional assistance, citing that the vehicle had been at the dealership for five (5) months due to the concerns. On August 2, 2024, a supervisor communicated with ****************, who reported that the vehicle was still experiencing the same issues and would require further diagnostics by the dealership. At that juncture,the supervisor explained that any compensation would be deferred pending completion of the vehicle repairs.
  
  
  With respect to Mr. ******* desired resolution, we advise him to continue working with ***** Nissan, as the dealership is best equipped to address the vehicle concerns. Should **************** have any additional questions or comments, he is encouraged to contact his Specialist directly and reference case number 51605321.
  
  Thank you.

  Customer response

  08/17/2024

  Why has this been closed????  I have heard nothing from BBB or Nissan!  I feel Nissan has ignored me AND BBB. The problem remains ongoing. What is BBBs value if companies can just ignore you?? Please reopen and again contact Nissan and me. Thank you. 

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan Consumer Affairs, I have been on contact with them several time will an issue that I have been having with my 2020 Pathfinder, as from time to time will shutter at highway speed and more recently coming off from a stop, has been in to dealership multiple time only to be told that it is not doing it for us and that there are no codes and that the software is up to date. Only to be told by the Consumer Affairs person that they only act as a "liaison" between the Dealership and the consumer, but that the recommendation is only to the consumer and not to the dealership. That was to take it to another dealership to have them look at it? When I took the car in the last time was because it the "transmission slipped", they did find that it was binding up more when turning to the right, and that I should not be driving in with the intelligent 4WD on, just put it in 2wd and "fixed the issue" without looking into the why it was binding up in the first place. I had a 2011 Nissan ***** the transmission started acting up in the same fashion the same dealer without blinking said that it will need a new transmission, no tests, no codes. Not the case when there is a warranty involved.

  Business response

  08/14/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ****** concerns with his 2020 Pathfinder. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that ************** has contacted Nissan Consumer Affairs multiple times to express ongoing concerns regarding loss of power with his vehicle. Please be assured that Nissan has reviewed the concern with the dealership, who advised that the service technician has been unable to duplicate the reported concerns. Additionally, a Nissan District Technical Service Manager (DTSM) conducted an inspection of the vehicle in May 2024 and also was unable to replicate the concerns. Nissan has explained to ************** that it is necessary for the service technician to reproduce the concerns in order to recommend any necessary repairs.
  
  Should ************** have any additional comments or questions, we recommend him to contact his Specialist directly and reference case number is welcome to contact his Specialist and reference his case number ********. Alternatively, ************** may contact Nissan Consumer Affairs via phone number ************ (Option 7)and request to communicate with his Specialist.
  
  Thank you.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Case #: ******** VIN: ***************** I am the owner of a 2015 Nissan Pathfinder. In March 2021 at ***** miles, the cvt transmission was replaced with a brand new unit at the ********* Nissan in *********, ** On 07.18.2024, at ******* miles, the transmission has gone out again. Five Star Nissan in Warner Robins GA has said the *** must be replaced (for the same reasons as the original ) and they will not attempt to fix it or explain what needs to be fixed. Nissan Consumer Affairs told me this morning that they will not do anything as they only warranty their *** Transmissions for 12 months / ***** miles. Upon further investigation, Nissan recommends that their *** transmissions in the 2015 pathfinder be subject to fluid change every ***** miles. This *** transmission barely made ****** miles before going out for the same reason. This also equates to a yearly mileage of roughly ****** miles/ year. Much less than the *** average of ****** miles / year. This is clearly a flaw in the *** transmission that Nissan Has put into this vehicle, twice now This is unacceptable as thenew transmission they installed in 2021 did not even make it to the first set of recommended maintenance. I would like for Nissan to take responsibility for this terrible *** transmission that they have installed twice and fix this at no cost with a transmission that will last more than ****** miles under normal wear and tear. This is a vehicle used by a mother with 4 kids. The use is gentle.

  Business response

  08/06/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ********* concerns with his 2015 Pathfinder,purchased pre-owned with approximately ******* miles. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that ******************** contacted Consumer Affairs on July 22, 2024, to request financial assistance with the Continuously Variable Transmission (***) repair at ******* miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by ****** miles and 48 months, NNA advised ******************** on July 26th that we are not in a position to assist with the repairs. Additionally, Nissan informed ******************** that the *** Warranty Extension on his vehicle had expired on August 14, 2022, or ****** miles,whichever occurred first.
  
  Unfortunately,there is no warranty extension, campaign, or recall on Mr. ********* vehicle that would provide additional warranty coverage for the *** repair, and we regret we are not in a position to offer financial assistance.
  
  Should ******************** have any additional questions regarding our decision, he is encouraged to contact his Specialist directly and reference his case number 51784802.
  
  Thank you

• Initial Complaint

  07/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 6/23/2024 My husband went with our son, ***************************, to purchase a used ***** CRV from Greenacres Nissan. I am writing this on behalf of and with approval of ***************************. The salesperson was named ****. I called the phone number for complaints but was not able to speak with anyone. I emailed the Managing Partner's email contact as listed on ******* We spoke with the finance manager and his superior at dealership. I Made a review on dealereview and responded to the person who responded to that negative review but received no response.The list price of the car was $25,570. Terms were discussed with *********************** told him he did not want extended warranty. ****** would bring his 2014 ***** back for negotiation of trade value. Based on those discussion **** had my husband and ****** sign a blank contract as the computers were down. The process took a long time from about 12:00pm to 5:00pm. My husband had to leave. **** gave ****** a contract with a warranty financed in totaling $3600. A $500 trade in value on his old car, and an additional previously undisclosed fee of $2,386.00. This bought cost of car to $36,324 with a $560.00 payment. (almost $10,000 above list)****** tried to refuse the contract, but **** said a signed contract was a signed contract. We went back next day, tried to return car, but they would not. They xcld warranty, but payment remains same as only principal financed would decrease. They agreed to accept $500 cash in lieu of trade in as we know car is worth more. They said they were not required to disclose or itemize the additional $2,386 fee as long as it was listed on sales price. We explained they had not seen that fee listed before signing contract. They repeated a contract is a contract. My husband is a 100% disabled vet with severe anxiety issues. The trust they placed in **** was violated in an underhanded and predatory way. We request the $2,386 fee be waived and vehicle be refinanced without the warranty and the fee.

  Business response

  08/04/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************** concern regarding the purchase of his ***** CRV from Greenacres Nissan.
  
  Upon reviewing our records, we have found that ***************** has not yet contacted Consumer Affairs concerning this matter. It is important to note that as a manufacturer, Nissan North America is unable to provide details regarding financial transactions and sales, which are agreements made between our valued customers, independently owned authorized ********************** dealers, and their financing companies. Nevertheless, we are willing to conduct a thorough review in collaboration with the dealership, however there is no guarantee of assistance in this matter.

  We encourage ***************** to contact Consumer Affairs and initiate a case by calling ************** (Option 7), providing his Vehicle Identification Number (VIN)and current mileage for further support.

  Thank you.  

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I believe ******* of Alhambra is falsifying documents. I have a 2017 nissisan sentr. I took my car in for routine maintenance roughly 4 months ago (back in March) and I received a muti point inspection document stating I need to fix some issues. I recently took my car back on 7/13/24 for another maintenance routine and received another multi point inspection with no issues with my car even though no fixes were made. I had previously took my car to pep boys ad my car was making noises and they told me, my car needed repairs to my contol arms and none of that was mentioned to me at nissian in ********. I also got my carfax which stated everything was fine with my car which is not true as I have contradicting evidence.

  Business response

  08/04/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** experience with Nissan of Alhambra.
  
  Upon reviewing our records, we have found that ******************** has not yet contacted Consumer Affairs concerning this matter. We recommend ******************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** (Option 7) with her Vehicle Identification Number (VIN) and current mileage for further assistance. It is important to note that there is no guarantee of assistance in this matter. However, we are willing to conduct a thorough matter and obtain the specifics from the dealership.
  
  Thank you.  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please read this complaint as a 28 year customer of ********************** in ***********, *****: Per the Texas Deceptive Trade Practices Act, if a salesperson or company deceives a consumer by withholding pertinent information that is necessary in making an intelligent purchase decision, they are in violation of said Act. Sec. 17.46(b). Nissan Motor Corp USA released the Nissan Ariya way before it was ready to be sold. No one at the dealership knows anything about this vehicle or showed us how to use it. I called for help a few times and it was useless. We spoke to a manager at **** and he was rude and ignorant saying we should have known the mileage is not as displayed on the dashboard. We have never had an EV so how are we supposed to know this? I had to take the Ariya in for vibration 3 times and it is STILL shaking. There is no spare tire so they force you to call a tow truck that takes 3 hours to come pick up your Ariya so you miss work or appointments. The tires are also very low quality. There are only two people in the county who can work on this vehicle so when someone rear-ended my Ariya, I waited 3 months for my car to be returned to me and IPAC Nissan somehow put 300 miles on my car and left scratches on the interior and exterior. Windshields for the vehicle are on backorder with no ETA from Nissan Corp. so I am operating this vehicle with a fully cracked windshield for 3 weeks now and counting. No collision center wants to touch this vehicle with a 10 foot pole...I turned into a hidden curb that dented the bottom of passenger door but the monitor never went off for that....it only alerts you about things you can see or curbs that go under the vehicle. Defective and useless. I have contacted collision centers to fix this dent and no one returns my request for quotes. I have never had any of these issues with my 240SX, my Altimas, Rogues, Juke, Sentras, or Versa. I want a swap or a lease termination, or I will pursue DTPA action.

  Business response

  08/04/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review **************** concerns with her 2023 ARIYA.
  
  Upon reviewing our records, we have found that ************** has not yet contacted Consumer Affairs concerning this matter. We recommend ************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** (Option 7) with her Vehicle Identification Number (VIN) and current mileage for further assistance. It is important to note that there is no guarantee of assistance in this matter. However, we are willing to conduct a thorough matter.
  
  Thank you.  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get Nissan to replace my headlights since 2022 as ordered by ****** vs Nissan North America. I filed a claim 2/1/2022 and verified with dealer 4/2022 that my headlights needed replacements. Since then I have asked numerous times about replacement. At first the response was they don't have them in stock because they needed to replace so many. Saying they did not have them in stock went on for several months. Now the dealer is saying they are trying to get Nissan to replace as a goodwill gesture so that I do not have to pay to replace them. This is not a goodwill gesture, this was required by court order. I do not have to pay for anything. I am not the only person who Nissan has not replaced the headlights and they need to be sued again.

  Business response

  08/01/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ************************** headlamps concern with her 2013 Altima. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused. 

  A thorough review of ************************** request was conducted, and we are pleased to say we were able to assist ********************** with 100% of the total repair cost for the Headlamps replacement as a gesture of customer satisfaction. The ********************************************* Specialist communicated this offer to ********************** on July 25, 2024, and directed her to I-90 Nissan for the repair process.
  
  We urge ********************** to continue working with the dealership until the vehicle is repaired. Should ********************** have any further questions, she is encouraged to contact her specialist directly and reference case number 51680747.

  Thank you.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in February 2024, our vehicle was deemed a lemon and purchased back from Morely on 5/24/24. Throughout this process, ******************** who works for Consumer Affairs was the agent assigned. Since 5/24/24, I have been waiting for a refund of $1470 dollars. I continue to get the run around and almost zero communication from *******. The last comminication in June, ******* has not called or emailed. I advised I wanted this issue resolved since its been 52 days since the car was returned to ****** at the Infiniti dealer in ***********, **. I have retained all email correspondence thus far and can produce supporting documents.

  Business response

  07/29/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ***** concern. We apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that Arbitration Specialist, *******, emailed ************ on 7/17/2024, and informed him that the finalized payment history had been requested in order to reimburse the overpayment. Subsequently, on 7/25/2024, the Specialist had a conversation with ************ and informed that the overpayment check amounting to $1,241.14 had been processed, and that *********** should expect the check via Certified mail within 2-4 weeks.
  
  Should ************ have any additional comments or questions, we encourage him to contact his Specialist directly and reference case number 51736189.
   
  Thank you.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a 2014 Nissan Versa with a failed CVT transmission. Nissan has had multiple actions against them for these transmissions. They extended the coverage to Jan. 2021 or ****** miles, my car has ****** miles and I would like them to cover the repairs for this. They know that these transmissions have problems yet they continue to use them. Another class action for the 2017-2019 Nissan cars just extended the warranty for those cars starting 2023 for faulty CVT transmissions, they know that these are faulty and should have extended the coverage for previous models as well. I just want them to fix what they know is faulty and dangerous.

  Business response

  07/23/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review **************** concerns with the  Continuously Variable Transmission on her 2014 Versa. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
   A review of our record indicates that ************ contacted Consumer Affairs on July 11, 2024, to request out of warranty financial assistance for the Continuously Variable Transmission at ****** miles. ** July 11,2024, a Consumer Affairs Specialist informed ************ that Nissan North America is not in a position to offer any Goodwill towards the recommended repairs. The Limited Powertrain Warranty expired January 28, 2019 or ****** miles, whichever came first, in which her 2014 Versa had exceeded the warranty by 66 months/10,316 miles.
  
  As a gesture of customer satisfaction, ********************** extended the warranty extension for the *** to seven years / ****** miles, whichever came first, in which her 2014 Versa had exceeded the warranty extension by 42 months. With reference to Ms. ***** desired resolution, Nissan's decision remains unchanged at this time.
  
  Should *********** have any further questions or concerns she is welcome to contact her Specialist directly and reference his case number 51701936.
  
  Thank you.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan has agreed to settle a lawsuit over defective brakes with delta stroke sensors that allegedly can cause brake failure in about ******* older vehicles. The Nissan delta stroke sensor lawsuit names the vehicles as the ********* Nissan Titan, Nissan Armada and Infiniti QX56.***** et al v. Nissan North America, Inc.Nissan concealed the defective delta stroke sensors just so the automaker could make more money. The delta stroke sensor is part of the electrical system of the brakes and if defective, can cause a complete inability to stop the vehicle.I bought this vehicle used in 2022. It had this really strange brake issue I was not aware was the issue until I did research. I tried to find a solution over time but as time went on the issue got worse. I had to drive my vehicle at times across three lanes of highway into breakdown lane attempting to stop the vehicle. Once I shut the vehicle off and turn it back on, the brakes would work fine for sometime. Vin #: *****************. 2007 Nissan Armada. I finally was able to find a brake booster from a 2011 Infiniti QX56 which was not part of the lawsuit. I paid $66.00 for the brake booster and $165 for it to be installed. I spoke to nissan customer service who refused to reimbursement $231.00. This was a serious defect that could have caused an accident and I knew nothing about it until doing research. The issue with the brakes have been resolved for two weeks now.

  Business response

  07/29/2024

  Thank you for taking the time to contact Nissan North America (NNA) and allowing us the opportunity to review Mr. ********* concerns with his 2007 Armada. We apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that ******************** contacted Nissan Consumer Affairs in November 2023 and July 2024 to request financial assistance with the Delta Stroke Sensor (DSS) at approximately ******* miles. Given that the vehicle had substantially surpassed any warranty conditions that could have potentially covered the repair, NNA communicated to ******************* that we are not in a position to provide assistance with the repairs. Additionally,on July 3, 2024, NNA notified ******************** that the deadline to file a claim for reimbursement had expired.
  
  Regarding Mr. ********** request for a refund, Nissans stance remains unchanged, and we are not in a position to provide reimbursement.
  
  Should ********************** have any additional questions or comments regarding the decision, he is encouraged to contact Nissan Consumer Affairs at ************** (Option 7) and reference Case number 51649955.
  
  Thank you.

  Customer response

  07/29/2024

   
  Complaint: 21964064
  
  I am rejecting this response because:

  Nissan knew the sensor eas defective and was the year, make and model included in the lawsuit they decided to reimburse guests for. However, it was not my fault the vehicle was never repaired. I bought the vehicle in July 2022, without knowledge of any potential danger that Nissan neglected to make sure was corrected. "The delta stroke sensor is part of the electrical system of the brakes and if defective, can cause a complete inability to stop the vehicle." 

  The least they can do, is come good with this situation because my family's life was at stake because of their negligence to verify all vehicle's were repaired. 

   

   

  
  Sincerely,
  
  *************************

  Business response

  08/13/2024

  Thank you for bringing Mr. ********* latest response to our attention.
  
  We certainly understand Mr. ********* disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to Mr. ********* request for assistance, and we must reiterate our decision. Nissan is not in the position to provide any financial assistance.
  
  Should ********************** have any further questions or comments, we recommend that he contact Nissan Consumer Affairs at ************** (Option 7) and reference Case number 51649955.
  
  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩