Complaints

This profile includes complaints for Nissan North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nissan North America, Inc.

  One Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  330 W Victoria St Gardena, CA 90248-3527

• 

  Nissan North America, Inc.

  18501 South Figueroa Street Gardena, CA 90248-4500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late October 2022, ***** Nissan of ******* ***** determined that our Nissan Leaf VIN ***************** qualified for a replacement battery. The dealership placed an order. As of 2/27/2023, no battery has been received, nor has the dealership or "Bria", the Nissan North American agent assigned to assist us, provided any date for delivery. Our case # is ********. The vehicle could be used on trips of less than 40 miles round trip during the winter, due to increased drainage of the battery due to cold, local winds, and road conditions. The vehicle was operated under limited conditions, including no heat. There is still no prospective date for the battery, which is on a "30-day back order" and has been since it was ordered in October 2022. Nissan has failed to respond in a timely manner to a warranty problem and has not provided any information about this indefinite delivery date. Four months is too long to have wait for this essential piece of equipment. Please help us if you can.

  Business Response

  Date: 03/13/2023

  Thank you for contacting Nissan North America and allowing us the opportunity to review ****************** battery concern with her 2016 LEAF. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this unfortunate situation may have caused.
  
  A review of our records indicates that a Specialist has been in regular contact with ****************** regarding the vehicle battery part needed and any further assistance as available. We urge ****************** to continue to work with her Specialist regarding any further questions or concerns. 
  
  Thank you.
  
  

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19506598
  
  I am rejecting this response because: Nissan assigning someone to look at the complaint does NOT resolve the complaint. We are currently in discussion with this individual about possible remedies. Therefore, the complain is NOT resolved.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/21/2023

  Thank you for bring ****************** most recent response to our attention. 
  
  We must reiterate that the Specialist currently working with ****************** will be the best point of contact for any further review and assistance from NNA. We urge ****************** to follow up with the Specialist regarding her decision on the offer for a repurchase or cash settlement.
  
  Thank you. 
  
  

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19506598
  
  I am rejecting this response because: it has been a week since we have had any contact with the representative. I have sent some clarifying emails which she made need additional time for response. It now being outside business hours, I will attempt phone contact tomorrow. (The e-mails contained the required photos for the purchase offer of the car. Some were rejected as too large, and receiving no response as to which ones needed to be re-sent, I re-sent them all.)
  

  I do not accept the response because I believe that response would indicate that the matter is resolved, which it is not. I do not wish to indicate that we are satisfied at this point. Discussions are continuing--I hope.

   

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2012 nissan pro 4x4 with a bad ecm chip. My local nissan dealership cannot repair and or find a used ecm and nissan motor corp does not manufacture nor support this ecm. I currently owe roughly $12,000.00 on the finance of this vehicle. Having exhausted all posabilities of reapiring the original ecm, finding one used, contacting nissan corpaorate & consumer affairs, I'm not sure where else to turn. As a ********************************** man this is really hurting the business and family as we now share one vehicle. As of today - I've been without a truck for now 5 months without any resolution from nissan, and am still required to pay off the rest of the loan for an irreparable truck.

  Business Response

  Date: 03/15/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************** concern with his 2012 Frontier. We certainly understand how frustrating it can be dealing with a discontinued part issue, and we apologize for any inconvenience this situation may have caused. 

  A review of our system reflects that ****************** contacted Nissan Consumer Affairs on 1/19/2023, to request assistance with locating an engine control module (ECM) for his 2012 Frontier, as ****************** expressed that he has not been able to use his vehicle for an extended period. On 1/27/2023, a Regional Consumer Affairs specialist contacted ****************** and advised, unfortunately, the part is out of production and suggested ****************** check a salvage yard for the part. ****************** contacted Consumer Affairs again and indicated that he still has been unable to locate the engine control module (ECM) for his vehicle.

  The Specialist will follow-up with ****************** no later 3/17/2023, to discuss this matter. Should ****************** have any additional comments or questions, he is welcome to contact Nissan Consumer Affairs at ************** (Option 7) and reference Case number ******** to speak directly with a Specialist.

  Thank you.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to love Nissan, its the only car I have ever bought since I was 17 years old, so almost 30 year, until now. They messed up my hood latch after I took it in for a recall and I had no issues with it before, just thought, well better bring it in to be safe. Well bad idea, they messed it up and now I can't open my hood and they refuse to take responsibility. Their customer service through the ***** is a total joke, they are not there to help or listen. The dealer is not taking responsibility, and I tried to work this out with the customer service of **********************, but the person that was assigned to me didn't even listen to what I had to say and called at 7am in the morning to avoid talking to me but to demonstrate that he call me. I now can't get under the hood for an oil change and had an issue with it the first time I had an oil changes AFTER the did what they did for this recall.

  Business Response

  Date: 03/15/2023

  Thank you for contacting Nissan North America and allowing us the opportunity to review Mr. ******* hood latch concern with his 2013 Altima. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this unfortunate situation may have caused.
  
  A review of our records shows Mr. ***** contacted Consumer Affairs on February 20, 2023, to request financial assistance with the repair of the hood latch. An Executive Specialist has been in communication with Mr. ***** as well as ************************** Nissan pertaining to this matter. Following further examination, Nissan has agreed to offer 100% financial support towards the replacement latch repair. The Specialist has made multiple attempts (without success) to reach Mr. ***** to provide an update and will attempt to reach Mr. ***** again on March 16, 2023. Please note, the decision has been conveyed to service manager, ****, at ************************** Nissan.

  We regret any financial burden this unexpected repair expense may have caused and recommend Mr. ***** continue working with his specialist and Nissan dealer until the vehicle is repaired.
  
  Thank you. 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten a vehicle in 2019, at the time the car was only 3 years old. In january I reached out to my mechanic regarding a strange nose and feeling accelerating. I was told to bring it in 48 hours from that conversation. Not even ************************************************ drive. It was a huge safety concern. Nissan did not take any acknowledgement when I was told it was upwards $7,000. No prior issues and I have taken care of this car. They have not reached out as ive left numerous messages as I feel this is a huge safety issue and Nissan should take some responsibility for their faulty transmission. Some credit towards the cost since this is a major safety issue and my car is not even that old.

  Business Response

  Date: 03/16/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************** concern with her 2016 Rogue. We certainly understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ****************** contacted Consumer Affairs on February 3, 2023, to request financial assistance with the Continuously Variable Transmission (***) repair at 102,029 miles. As the five years / ****** miles ******* Powertrain Warranty had lapsed by ****** miles / 15 months, NNA advised ****************** on February 16th that we are not in a position to assist with the repair. In addition, the *** warranty extension expired on December 23, 2023 or ****** miles, whichever occurred first. Unfortunately,there is no warranty extension, campaign, or recall on ****************** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.

  Should ****************** have any additional questions, she is welcome to contact her Specialist and reference case number 48221730.
  
  Thank you.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Nissan Leaf in January of 2022. In October of 2022, a cell in the battery died. The manufacturer warranty covers a battery replacement. I took it into a dealership in October who confirmed the dead cell, and Nissan accepted the ticket to replace the battery.It is now entering March 2023 and the battery is backordered with no ETA. I have been unable to use my car, and have no funds left after purchasing the car to transport myself. When asked about a rental, reimbursement, or a way to compensate me, they only say they "may" be able to reimburse me if I pay out of pocket, with no guarantee.I was sent to arbitration without my request where they are now trying to voluntarily repurchase my vehicle. They will only offer me what I paid for it in January of 2022 and no more to cover lost/new registration fees, taxes, title services, or to compensate for the five months I've been without transportation.I asked to speak to a supervisor, and the employee from arbitration refused and said they're already "going above and beyond the warranty" by offering to buy back the car. When I explained I'd need to buy a less-valuable car to compensate for aforementioned purchasing fees, she was still adamant they're "doing me a favor." She was unable to give me any contact information or to forward me to anyone else in the department.The employee from arbitration also gave me an ETA of "up to December 2023 or never," when the person on my battery case specifically has never been able to give me an ETA. I'm left to wonder if this is a false ETA or rumor to get me to settle via arbitration without them needing to follow through on the warranty.Although I have asked multiple times, I have no contacts from anyone in management to forward this case. I'm left to reach out here. I need a 40kwh replacement battery, or the final cost of a similar Nissan vehicle to a 2016 Leaf, regardless of if it's now more expensive than what I paid for my car.

  Business Response

  Date: 03/06/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ************************ concerns with her 2016 Nissan LEAF. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records reflects ******************** contacted Nissan Consumer Affairs on December 29, 2022, to request assistance with obtaining information on the *** for the battery that was backordered. Nissan North America completed a full review of the request and notified ******************** on February 20, 2023, that we are in the position to offer a repurchase of the vehicle. Additionally, the Arbitration Specialist advised currently there still was not an *** available for the replacement battery.
  
  We encourage ******************** to continue working with her specialist to complete the repurchase process of her vehicle or the authorized Nissan dealership on waiting for the battery to be available to be installed in her LEAF. Should ******************* have any additional comments or questions, she is welcome to contact her specialist and reference her Case number 47971838.
  
  Thank you.

  Customer Answer

  Date: 03/08/2023

   Complaint: 19443800

  The provided response does not address the two biggest points from my complaint. 

  "I have been unable to use my car, and have no funds left after purchasing the car to transport myself. When asked about a rental, reimbursement, or a way to compensate me, they only say they "may" be able to reimburse me if I pay out of pocket, with no guarantee."

  "They will only offer me what I paid for it in January of 2022 and no more to cover lost/new registration fees, taxes, title services, or to compensate for the five months I've been without transportation."

  The person from arbitration is not offering anything to compensate for the funds I used for rentals or rideshares I've needed to take. The person from arbitration is not offering anything beyond what I paid to compensate for fees, taxes, title services, or registration. When asked, she says "submit the receipts and you may get something but no promises."

  That is the core of my complaint. I know other Leaf owners are given rentals from the dealership, covered by Nissan. I know other Leaf owners are offered buyback prices of more than the purchase price, as some people receive their cars as gifts or through family. 

  I will restate I have been without transportation for five months and none of these issues have been addressed. The person in arbitration will not budge on any of this. It is not a satisfactory solution to offer from arbitration, and I'm only reaching out here because no one is doing anything more and no one else's contact will be given to me. 

  Business Response

  Date: 03/15/2023

  Thank you for bringing Ms. ********* latest response to our attention.
  
  A thorough review of Ms. ********* request was conducted, and we urge ******************* to continue working with her Arbitration Specialist to complete the repurchase process or continue working with the Authorized Nissan dealer until the vehicle is repaired. Should she have any questions, she is welcome to contact her Arbitration Specialist directly and reference her case number 47971838.
  
  Thank you.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2017 Nissan Altima from ********* Nissan in ********* ********** only 4 months ago. I am currently financing the vehicle. I have had issues with the vehicle since purchasing and feel I have been given the run around. The day after I purchased the vehicle my airbag light came on and ********* Nissan did not perform a courtesy service. I was charged for service and told nothing is wrong with my airbag, but my airbag light is still on. My check engine light just came on with code P0776 which has to do with my transmission. I was told by a transmission specialist who looked at my vehicle that my transmission is not fixable, only replaceable. This is not an expense that I can afford. I feel I was sold a faulty vehicle. In attempt to resolve the situation I reached out to ********* Nissan only to play phone tag and not receive a follow up call as promised. I received a couple post cards in the mail about an extended warranty on my vehicle that I have of course now cant find. I am reaching out seeking resolution in fixing my vehicle. I am not investing more money into this vehicle that should not be having issues this early on. I am not seeking to purchase an added warranty as ********* Nissan is attempting to do. This is an expense that should be covered by Nissan. I should not have to purchase a new transmission only a few months after purchasing.

  Customer Answer

  Date: 02/22/2023

  Another thing I wanted to bring up as a resolution. If this is an option, I would like to return my car to a Nissan dealer. When I attempted purchasing a more reliable car I was only offered $7500.00 for my car when I currently owe $14000.00. If at all possibly I would like to be bought out of my car and sell it back to Nissan so I can purchase a more reliable car and not have negative equity of  $6500.00 for a faulty vehicle.

  Business Response

  Date: 03/06/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******* transmission concern.
  
  A review of our records indicates **************** has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge **************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with her Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19442913
  
  I am rejecting this response because: I understand I have not yet issued a formal complaint to the Consumer Affairs department. But I am inquiring about a consumer affair issue with you now. You have all of my information you need to look into this further. I do not feel that it makes sense for me to call and repeat everything I just simply and clearly explained to you to look further into. Someone from Nissan consumer affairs can and should call me directly regarding this issue. I should not be given the run around.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/15/2023

  Thank you for bringing ******************** latest response to our attention.
  
  As **************** has yet to contact Consumer Affairs with this request, we again must advised that **************** should contact Consumer Affairs. Once **************** contacts Consumer Affairs, we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We again urge **************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with her Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Nissan Titan Pro 4x from a Nissan dealership in MD 4/21. I am or used to be a Nissan fan, current owner of the Titan Pro 4x and a 22 Nissan Sentra SV. Past vehicles all new purchases, Quest, Altima, Sentra. All of my vehicles with the exception of the Quest [sliding door] had no issues. Overall, I was happy with the quality and value. I paid 60k plus for my Titan and expected to have *********** with my vehicle considering it is the top tier truck Nissan makes. Unfortunately, I was wrong about that. My Titan truck has given me electrical issues and has left me stranded while vacationing in ******* and VA. I fortunately received assistance from Nissan dealerships along the way. Nissan Consumer Affairs is slow to respond to my request for assistance and my vehicle has been in the shop for the same issues since Saturday 2/18. I called Nissan and created a ticket. I just got off the phone with Nissan **************** [******] and received zero help. Nissan the ball is in your court. I am completely disappointed and dissatisfied that a proven repeat customer is treated this way. I still have no answers from Nissan and no help with as of now a 60k mistake. To be clear the dealerships are very helpful, Nissan consumer isn't.

  Business Response

  Date: 03/07/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** 2021 TITAN. 
  
  A review of our records indicates that ****************** contacted Consumer Affairs on February 18, 2023, regarding the electrical and no-start concerns with his TITAN. The Specialist has reached out to the Nissan dealership and is continuing to review the case and provide assistance. 
  
  Should ****************** have any further questions, we urge him to contact his ******************* directly and reference case number 48313555. 
  
  Thank you.
  
  

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 Nissan Juke from a Nissan dealership. Since owning the car, I have learned of the multitude of CVT Transmission problems, which Nissan is keenly aware of. My car has ******* miles on it and the transmission has failed. It began failing by Delayed Acceleration, Transmission Slipping, Shaking and Shuddering, Vehicle Hesitation, and Engine Revving and now has ceased to function and needs a full replacement. The replacement of a transmission is upwards of $5,000-$6,000. I spoke to a few Nissan dealers and called the Nissan Consumer Affairs department in hopes to receive some goodwill assistance in this costly repair and they REFUSE to provide assistance. Nissan has also been involved in a high number of law suits regarding this exact problem - this is obviously an enormous issue demonstrated by my complaint being one of thousands on the BBB website. The complete failure of my transmission (and many others) is absolutely unacceptable. Nissan continues to put failing transmissions in their vehicles despite the full knowledge of how often they fail and the hardship this causes consumers. I am requesting assistance with the cost of this repair. Myself and my entire family have always strictly purchased Nissan vehicles and if this situation is not rectified we will NEVER purchase a Nissan again if Nissan does not provide assistance with the cost of this repair.

  Business Response

  Date: 03/02/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** concerns with her 2013 Juke. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows **************** contacted Consumer Affairs on February 9, 2023, to request financial assistance with the Continuously Variable Transmission (***) replacement at ******* miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by 62 months and ****** miles, NNA advised **************** on February 15th that we are not in a position to assist with the repairs.
  
  ** a gesture of customer satisfaction, ********************** provided a warranty extension for the *** to seven years / ****** miles, however, ****************** 2013 Juke has exceeded this warranty extension by 38 months and ****** miles. ************** there is no further warranty extensions, campaign, or recall on ****************** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should **************** have any additional questions, she is welcome to contact Nissan Consumer Affairs at ************** (Option 1) and reference her case number ******** at that time.
  
  Thank you.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the end of 2022DEC. My 2014 NISSAN PATHFINDER with only 76K miles started blowing heavy white smoke on a cold start. I took it to a Certified Nissan dealership here in ****** where all maintenances and repairs are always done and was told that I needed a new engine. I contacted NissanConsumerAffairs@my-nissan-***.com and was told that they can't help me and my claim wast denied. Last year, the transmission broke down and left me stranded on the road on my birthday! I had it towed to the dealer and found out that the transmissin had factory issue and Nissan are replacing them. Called it bad luck but I am having another major issue with this car around same time as last year. I am very ddisappointed @Nissan as they would not standby in the quality of their products. I am requesting for Nissan to make things right and fix my engine. My NissanConsumer case number is # ********.

  Business Response

  Date: 03/02/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review **************************** concerns with his 2014 Nissan Pathfinder. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records reflects ************************ contacted Nissan Consumer Affairs on January 20, 2023, to request assistance with a recommended engine replacement at ****** miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by 35 months and ****** miles, NNA advised *********************** on January 30th that we are not in a position to assist with the repairs.
  
  Should ************************ have any additional comments or questions, he is welcome to contact Nissan Consumer Affairs at ************** (Option 1) and reference his Case number 48102891.
  
  Thank you.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19428630
  
  I am rejecting this response because I believe Nissan should standby the quality of their vehicle. My Nissan Pathfinder followed all recommend maintenance and services at a certified Nissan Dealership but yet the Engine still broke down at considerably low miles for the age of the car. I am very disappointed with Nissan's decision. I am hoping BBB look more into cases by like these with Nissan. 

  Sincerely,
  
  *********************************

  Business Response

  Date: 03/15/2023

  Thank you for bringing **************************** latest response to our attention.
  
  We certainly understand **************************** level of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to **************************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the engine replacement.
  
  Should ************************ have any additional comments or questions, he is welcome to contact Nissan Consumer Affairs at ************** and reference his Case number ******** to speak directly with a Specialist.
  
  Thank you.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** is failing in my 2013 Nissan Altima. Despite multiple class action lawsuits and warranty extensions they will not cover a replacement. My car just hit ******* miles and the extension ended at ****** miles. Nissan **************** told me they would do nothing for me. They should assist their customers because these cars are almost guaranteed to fail. Other models have had extensions to ******* and ******* so it is not right to refuse assistance at this level. Other manufacturers do not have this issue and their cars can make ******* no problem.

  Business Response

  Date: 03/03/2023

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ****** concerns with her 2013 Altima. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ************** contacted Consumer Affairs on February 17, 2023, to request financial assistance with the Continuously Variable Transmission (***) replacement at ******* miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by 54 months/46,532 miles and the *** extension expired on 9/13/2020, NNA advised ************** on February 17th that we are not in a position to assist with the repairs.
  
  Unfortunately,there is no warranty extension, campaign, or recall on Ms. ****** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should ************** have any additional questions, she is welcome to contact her Specialist and reference her case number ********.
  
  Thank you.