Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 545 total complaints in the last 3 years.
- 163 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking at my ****** account and noticed a $1.75 charge I did not recognize which was not listed in my check register, this was a week or more ago, so I immediately contacted the store to verify what the charge was for so that I could determine if it was mine or if it was a fraudulent charge as I am a prior county, state and federal employee and my information was hacked during several breaches including the *** breach. 04/12/25 Atm/debit Card Pos Debit Dg ******** S Broacentral City Ildollar-us-1.75 The manager seemed confused about how to look transactions up as she said they had a new system, then put me on hold a couple of times during our call, and was having a private conversation with a friend or coworker about something on ********* as I sat and waited almost fifteen minutes. She then claimed she would have to research it further, then asked me for the last four of my account number I used, which I felt was unnecessary, as I used to manage for ********* and know you can find transactions with amount and date. She never returned my call after a week. I then called again, the worker put me on hold then said the manager was on her break. I then called corporate and talked to *****, she was rude, unhelpful, and hung up on me, then I called back and talked to ***** and asked for a manager, he looked up prior call with ***** and after fifteen minutes of telling her all she took no notes on the screen, this is their job!!! I then told him I wanted to talk to a manager, he said he would try to find an available manager, then never came back, so after fifteen minutes on hold I decided to contact the BBB. I have never dealt with such incompetent and unprofessional, rude employees in my life!!! I simply called to find out what the items I purchased were to verify if it was my purchase or fraud, NONE of these four employees helped me!! I recommend they be fired! I have two business degrees and my parents ran a business!! I want to know the items purchased!
Business Response
Date: 05/06/2025
May 6, 2025
Better Business Bureau of ****************
Attn:***** ********
P.O. Box ******
******************
Case # ******** Customer: ****** ****
Dear Ms.********:
Thank you for notifying us of the complaint from our customer regarding a question she had connected to a visit to our store in ************, IL as well as her reaching out to our contact center.
Upon receipt of this complaint, I tried unsuccessfully to call our customer; she then tried to call me back and to date we have not had a chance to connect. At our customers convenience, if she returns my call,I will do my best to respond to her transaction question as well as address her concerns with our call center agents.
We apologize for our customers inconvenience, and we believe at this time we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 05/07/2025
Complaint: 23251138
I am rejecting this response because: I returned three calls and left messages, and left two messages letting her know everything the complaint already states which includes all information needed to resolve my complaint! I let her know the poor customer service I received from her employees and manager, that the manager did not want to get on the phone to help me as she was "On Break" that the manager did not know how to look up a simple transaction after I gave her all information from my pen fed account, the date, the amount, even the last four numbers of my account!! I told her I am a prior government employee, county, state and federal and noticed a $1.75 charge on my Penfed account that is not recorded in my checkbook and that I was hacked during the *** breach so of course want to verify this is my purchase by them simply looking it up and telling me what was purchased. It is no wonder the workers are incompetent, when the corporate office has the same as their employees. I have managed retail many times, this is NOT a complex issue, nor is coaching or firing incompetent employees who give bad service. Perhaps you can spell all of this out for them as if they cannot provide what I asked for to you, then I will be contacting my lawyer for them to speak to in a courtroom!! Every single time I returned her call, three times, they had voicemail on. They are doing this intentionally.
Sincerely,
****** ****Business Response
Date: 05/09/2025
May 9, 2025
Better Business Bureau of ****************
Attn:***** ********
P.O. Box ******
******************
Case # ******** Customer: ****** ****
Dear Ms.********:
Thank you for notifying us of the rebuttal from our customer related to our response to her complaint connected to a visit to our store in ************, IL as well as her reaching out to our contact center.
Upon receipt of this rebuttal, I called our customer,and I was able to apologize for any missed communication as well as research and respond to her original question regarding a purchase made at our ************ store.
I believe our customer was satisfied with this resolution. Thank you for bringing this rebuttal to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 05/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second time that this location (************************************************************************************) has closed ten minutes earlier than its listed time.Business Response
Date: 04/13/2025
April 13, 2025
Better Business Bureau of ****************
Attn: ***** McIntosh
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ***************, *********
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMInitial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/13/2025 I was in the store and I asked the employee, *****. How could I send money to my son who needed 100$. She told me that I could purchase an ***** gift card and use ***** Cash to transfer the funds, stating that it for everything ***** . I purchased the card and once loaded I found out that that couldnt be done. I attempted to get a refund because she had given me the wrong product/ information. I was later informed that if I could contact ***** and get them to remove the funds from the my account they would give me a refund. After speaking with ***** they removed the funds from my account back to the card. I have since tried to get my refund but I am told that I will have to speak the the district manager, I have received this information from the store and the corporate office representative. I have yet to receive a call. Would like to get this issue resolved.Customer Answer
Date: 03/28/2025
************************************Business Response
Date: 04/06/2025
April 6, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: ****** ******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond she plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMInitial Complaint
Date:03/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/24/25 I purchased a 12oz bag of "Clover Valley Peanut Butter Filled Pretzel Bites" with the following UPC ************ at Dollar General store #***** on ************************************************************ for the price of $4.14. Upon opening the bag I noticed most of the pretzel bites were crumbled and damaged and not in their original shape. On the bag there is a "100% Satisfaction Guaranteed if you are not satisfied with the product for ANY reason, please call us so we can make you 100% satisfied at **************. A few days later I called the number and spoke with an operator named *****. She gave me a case #******* and stated that they would reach out to me in 2-3 days. I never received a call or Email from this company in regards to my complaint. I again called and spoke with an operator named ***** and he informed me that someone would be reaching out to me, but again no one reached out to me. I called one last time on January 11 and spoke with an operator named ********* and explained my frustration and she told me they were reviewing my case and someone would reach out to me. I still have not received any communication from this company that supposedly guarantees "100% satisfaction for any reason." This is unacceptable to offer a guarantee on a product and not honor the guarantee.Business Response
Date: 04/03/2025
April 3, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: **** *****
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in ******, ************
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:03/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into the store and purchased $64 worth of items. I found a better price on most items the next day and went back to return the items I bought from dollar general. I even had a receipt. I was told because the ink on my receipt became faded I could not return the items. I paid with a card and all transaction in for was available but I was refused a return by Miles. I uploaded the receipt and I should not be held responsible for the store using poor ink. I paid with a card and never even removed the items from the bag.Customer Answer
Date: 03/28/2025
The store is located at
*************,
Jenks Oklahoma 74037
Business Response
Date: 04/01/2025
April 1, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: Yteshe ********
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *****, *********
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 04/01/2025
The company lied in their last message. They called once and I missed it and attempted twice to return the call and was told I would be given a call back but received no further response and no one apologized or tried to fix the situation! I was sent an email to which I responded and no response was given back. I am providing proof of them only calling once and me attempting to call back but the manager text and said he would call back and then never did and forwarded my call to voicemail the second time. I also responded to his email and received no response or apology, and I dont want an apology I want to return these items!Business Response
Date: 04/11/2025
April 11, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: Yteshe ********
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *****, *********
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 04/20/2025
Complaint: 23095823
I am rejecting this response because:
***** the district manager reached out and said I could get a refund that day 4/10/25 but not to go up to the store until he text me because he had to call and find out who the night shift person was. I have received no more communication since that day. I have the items unopened/clean and want a refund.
Sincerely,
Yteshe ********Business Response
Date: 04/28/2025
April 28, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer:Yteshe ********
Dear Ms. *********************
Thank you for notifying us of our customers rebuttal to our response to her complaint regarding a return she wished to make at our store in *****, *********
Upon receipt of this rebuttal, as our previous ***** district manager is no longer in place, we partnered with our new ***** district manager who reached out to our customer to apologize for her inconvenience and to assure her this return will be processed as soon as she was able to return to the store.
Our district manager said our customer expressed her satisfaction with this resolution.
We believe this rebuttal has been appropriately addressed and resolved. Thank you for bringing this rebuttal to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Yteshe ********Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today and certain dollar general at ****************************************, I try purchasing items via digital coupon. Coupon didn't work. Tried calling corporate all they had was repeatedly say that without the transaction they can't compensate. I'm not looking for compensation. I just wanted the coupon fixed. So had to be more blunt on telling them to stop repeating and take me to someone who can help. None of that worked either. The store at ********************************************************************** and I have a history of that system malfunctioning, which in the end I revoke transaction including digital purchase, but the times before was on the paper coupons. Same requirements, $5 off $25. Just the only difference is the physical and digital coupon. The agent was testing my patience by repeating rather than help, not even transfer me to someone else. I need help for coupon fixture rather than just wait for equivalence of a rebate. Some of those calls were different but managed. But as for both types of coupons out total of at least $10 savings but revoked orders via physical coupons. When scanning for even attempted redemption would make them useless.Business Response
Date: 03/25/2025
March 25, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *********, **************
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 03/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:03/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited a local Dollar General, store #***** on 3/12/25 at approximately 10:30 am and had the following experience. I found a cart full of Christmas carryover Ferrero Collection candy (12 piece) it rang at a discounted price in the app so I put all 24 boxes in my cart. The manager approached a bit later saying those were ringing full price at the register. Said she knew this because a couple of other shoppers had attempted to purchase them earlier. When I was finished shopping, and checked out at 11:36:28, my total for just the one box I bought was 1.95. Upon returning home and looking at my receipt I realize that the candy the cashier rang up was for the much smaller 3 piece Ferrero not the box I bought. Upon returning to the store all the discounted candy that I had left there was gone, of course, so was the early shift that waited on me. I was given my money back for the price difference, that is not the issue. I believe that your employee (a manager) didn't want to sell me that candy at that price and violated your own ethics code for integrity. I made a report with Dollar General on the afternoon of 3/12. As of this writing I have not received any response from your company. Pictures of my cart, receipt and the upc code discrepancies are attached. I look forward to hearing your resolution to this issue. Thank you.Customer Answer
Date: 03/17/2025
Dollar General
******************
***********, ****
45504
Business Response
Date: 03/26/2025
March 26, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer:******** ******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding pricing concerns at one of our stores in ***********, ***
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 03/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep over charging me for the same products and still haven't updated or changed any pricing throughout the store. They don't even change the price for you at the register. I get that you cannot have everything perfect but I have given them ample amount of time to update pricing. If they can't do that, take the prices down altogether so at least you're not being deceiving. This is beyond false advertising. I may have to consult an attorney about this problem, not just for me but for all who shop there. I have all kinds of receipts showing wrong prices were charged.Customer Answer
Date: 03/14/2025
Dollar General
******************
roanoke, VA 24012
Business Response
Date: 03/18/2025
March 18, 2025
Better Business Bureau of Middle *********
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding pricing concerns at one of our stores in *******, *********
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************~JM
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Location: ********************************** - Store# **** I bought a ****** Play card from them- March 11, 2025. I tried to use it and the money was gone from the card. I took it back and left it for the manager. They said the money is on the account and they gave me ******&#**;s phone number of ************. I tried to call them and got a recording. The corporate office of H3233**30373732383236H is ************ and I didn&#**;t get through to anyone. I have been calling them since March 12th and they put me on hold and hang up on me. I would like to get this exchanged for an Apple card.Business Response
Date: 03/25/2025
March 25, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: **** ***
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *************, *********
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number / email address included in their complaint and when they respond she plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************~JM
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/1/25 I visited the store for a Clearance sales event. For the event 3 sections of the store offered clearance items. The *********** section offered 70% + 50% off 2 other sections offered a price list + 50% off. I purchased from all 3 sections. I went to cash out and informed cashier all items was from the clearance sections. **** another cashier informed cashier prices was only 50% off. I explained to her prices was incorrect as she bagged. I retrieved 2 pages of prices for cashier. I was told items such as Lego sets wasn't on clearance. I walked around the store with ****. and showed the clearance sections along the prices listed for such items and all the items in my cart was only from the clearance sections. Again items was rung up for 50% off. I informed again the prices was deceptive and in NYS it was incorrect pricing. 2 other customers was online with a large purchase I didn't want to hold up other customers they was cashed out. At this time at 10:05 **** informed me that store closed at 10 pm and my purchase wouldn't be allowed. I told him I was a loyal customer and his deceptive prices was unlawful. I asked his name and again I was asked to leave store I informed him I would leave after I wrote down events of non sale and I would infact contact corporate of his demeanor and deceptive prices. I contacted corporate by email 3/3/25 for a total of 3 times during the week finally received answer for my contact number for a district manager to follow-up with me as of this date no calls or emails from corporate office.Customer Answer
Date: 03/14/2025
Store location Dollar General
****************
********************
************
Business Response
Date: 03/22/2025
March 22, 2025
Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding pricing concerns at our store in **********, *********
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he/she plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JMCustomer Answer
Date: 03/27/2025
I received a email from Mr. ***** ***** with his contact information. I left a message for him along with an email outlining the prices and non service on 3/1/25 today 3/27/25 for follow up.
No one has tried to call me from Dollar General not sure about ******** Marrow comment stating this? After 3 email attempts on my end to the corporate office I received a request for my phone number. Which again no contact nor email. That's when I connected with BBB for follow up.
Hopefully Mr. ***** will contact me regarding the situation. I will no longer try to make large purchases at this location and really make a point to shop at other locations.
Thank you for your contact,
***** Jackson
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