Reviews
This profile includes reviews for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 241 Customer Reviews
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Review fromDiamond M
Date: 06/12/2025
1 starDiamond M
Date: 06/12/2025
I made a online order with dollar general an they took my money and never delivered my food. I have kids to feed an they took my last bit of money. They said they don't have an option to cancel or give me my money back or resolve the issue. This is not right. I talked to ***** and her badge number was ******** she said it was nothing they can do
Dollar General
Date: 06/14/2025
At Dollar General, we place a premium on customer service. As we have also heard from our customer via another channel, our team is investigating this complaint, and they will respond to her via email.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.
Review fromMelinda M
Date: 06/09/2025
1 starMelinda M
Date: 06/09/2025
Friday ,May 30th 2025 Dollar General Store in Fulton KY LIED saying id receive a refund of $42.00 cash back that was taken off my card after I originally attempted to load money on to my Cash app but it failed an my cash back amount of $42.00 did come off and I've got NOTHING but Lies and empty promises of my money refunded for an entire week and then some days ...And I have PROOF of EVERYTHING I CLAIM ,NO WORRIES!Dollar General
Date: 06/14/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromLai P.
Date: 05/29/2025
1 starLai P.
Date: 05/29/2025
Do not go to this store because you will havr bad service. Thr rude manager when I has a nasty attitude. She had vulgar language towards another customer who wanted to return an item and instead of showing compassion or kindness. She was nasty and rude. When I went to check out she smelled like weed and could barley keep her eyes opened. She also had a bad attitude with me as well. So I advise anyone to not go shop at this store.Dollar General
Date: 05/31/2025
At Dollar General, we place a premium on customer service. As we have also heard from this customer via another channel, we have already requested a member of our field management team reach out to her in order to address, investigate and resolve her concerns. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromMike H
Date: 05/28/2025
1 starMike H
Date: 05/28/2025
Worst customer service!! this establishment employes very politically motivated people to work at Thier establishments, employees so crazy, they follow customers outside and Dollar General allows the employees to film their customers on the employees own cell phones, employee gets so crazy he cannot function to even ring up a customer who wears an American flag shirt, acts rude and disrespectful, then goes outside in Thier parking lot and films them...why? The customer did nothing wrong!!! I have filed complaints with corporate, the store with no actions taken, I am waiting for response from the complaint I made here on bbb.Dollar General
Date: 05/31/2025
At Dollar General, we place a premium on customer service. As we have also heard from this customer via another channel, we have escalated his concern to a member of our field management team in order to address, investigate and resolve his concerns. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for our customer’s inconvenience, and we look forward to addressing his concern.Review fromPaige M
Date: 05/24/2025
1 starPaige M
Date: 05/24/2025
Hi, I would like to speak with a manager, or someone higher up please. I was shopping in your store for detergent and bleach that was already opened, which spilled on my ********* jacket. I was told by the cashier that all the bleach bottles were opened like that. Every-time they stock them. I'm concerned about the store's product handling and safety procedures. I'd appreciate it if we could discuss possible compensation for the damage to my jacket. The address is 305 washington Blvd Williamsport p.a 17701 the cashier ****** saw everything that happened and said they are always opened like that and leaking and also noticed my jacket changing color it happened at 6:15 pm May 24,2025 I extremely upset I just got this jacket and it was over a hundred dollars and It's black so you can assume the stain the bleach left. Appreciate if someone can reach out to me regarding this matter.Dollar General
Date: 05/31/2025
At Dollar General, we place a premium on customer service. As we have also heard from this customer via another channel, we have already requested a member of our field management team reach out to her in order to address, investigate and resolve her concerns. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromTim B
Date: 05/23/2025
1 starTim B
Date: 05/23/2025
Dollar general is violating your Fourth amendment constitutional right by scanning your driver's license for tobacco purchases it is their store policy to scan your license which goes against the Constitution their policy does not Trump the ConstitutionDollar General
Date: 05/31/2025
Dollar General is committed to meeting or exceeding all applicable laws when selling alcohol and tobacco products in our stores. To help us sell these items in a safe and responsible manner, our stores now verify customers’ ages by scanning their drivers’ licenses or state identification cards (in states where these forms of identification feature barcodes) when they purchase alcohol or tobacco. Our system uses the barcode solely to validate a customer’s date of birth. No other personal information is obtained or stored. We apologize for any inconvenience, and we will share our customer’s comments with the appropriate Dollar General team.Review fromCarol M
Date: 05/23/2025
1 starCarol M
Date: 05/23/2025
Saugatuck MI store. This store is a fire hazard. The aisles are crowded with carts of boxes to be shelved. I asked if there were any carts available and was told by the manager that if people leave them outside she leaves them there and that's where I can get one. Items are falling off shelves, toys are in the aisles where kids have played with them. The entire store is in disarray. I used to love this store but it's a mess and staff are crabby. Time to go elsewhere.Dollar General
Date: 05/31/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, with the information our customer provided in her complaint, we have requested our district manager reach out to our customer to address and resolve her concerns. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromJohn F
Date: 05/22/2025
1 starJohn F
Date: 05/22/2025
I have been over charged many times and coupons seem to never work right. The managers are rude and never want to help, and I try to talk to the district manager and she is as bad. I liked a few workers you had in that store and one worker was awesome! She worked very hard and was there everyday and would always help customers. The people in management now are not helpful. The assistant manager I witnessed barge into the restroom on a woman and held the door open while the person in there was on the toliet and got praised for it by the district manager!! This was at Aurora, IN. I won't be back and I can't believe the kind of people that are kept there to work! I hope you are able to fix this.Dollar General
Date: 05/26/2025
At Dollar General, we place a premium on customer service. In order to ensure the situations described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to him to address his complaint. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve him in the future.Review fromDonnie C
Date: 05/22/2025
1 starDonnie C
Date: 05/22/2025
This store needs to hire better customer service reps I've only encountered 1 cashier that was ever friendly here and I don't see her here anymore. The dollar general is on mitthoefer in Indianapolis and the lady in there really takes notes on how to be absolutely RUDE to customers. Please hire better workers that don't ignore you just because.Dollar General
Date: 05/31/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, with the information our customer provided in their complaint, we have requested our district manager reach out to our customer to address and resolve their concerns. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that. We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve them in the future.Review fromShahana P
Date: 05/19/2025
1 starShahana P
Date: 05/19/2025
I am came to thi this store the employees were rude they accuse me of stealing I'm shopping mine in my own business as I'm being accused of stealing because I am trying to fit my food and everything inside my cart and instead of them allowing me to shop they that allowed to start started to accuse me of stealing as well as none of the employees are wearing name tags there's like no type of surreal supervision the manager can't even speak EnglishDollar General
Date: 05/21/2025
Thank you for bringing this review to our attention. We have emailed our customer directly for additional information that will allow us to better assist. Bringing this issue to our attention has provided us with an opportunity to adhere to our mission – serving others – and we sincerely appreciate that. We apologize for our customer’s inconvenience, and we look forward to addressing her concern.
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