Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 545 total complaints in the last 3 years.
- 163 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was struck closed fist 4-6 times by a male twice my size who is employed by Dollar General and was on their time clock when he chose to assault me.
Business Response
Date: 02/12/2024
February 12, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an alleged employee assault. We have received several emails from our customer and her information has been forwarded to our *************** team,and they have a claim established under her name. If our customer has any additional questions, please ask her to reach out to this team directly.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dollar general at ***************************************** continually has issues with their app and their in store prices. When you use the app and put products into your cart and apply coupons and sales the total is different than the in store total, also the prices of products do not match the prices they ring up for. This has happened multiple times.Business Response
Date: 02/18/2024
February 18, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding pricing at one of our stores in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for his inconvenience and to address his concerns.Unfortunately, he was unable to reach him, but he was able to leave his name and number and when our customer returns his call, he hopes to be able to resolve his complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thanksgiving Day 2023. Dollar General Store, **************, ***** Township/Humboldt/********, **. ***** I ran to my local Dollar General to grab some last minute items quickly. I used the self checkout and I used my debit card and requested $20.00 cash back. I finished my transaction and no money (the $20.00) came out. It was charged to my debit card though. The woman on the shift told me that the self- service machine doesn't give cash back and she doesn't know why the machine gives the cash back option. She said she couldn't help me but that I should call or come in to talk to the manager, ******. The following day, I went in and spoke to the Store Manager, ****** , who explained that she couldn't give me a refund of the $20.00 as that machine doesn't give cash back even though the option comes up and the customer's debit card gets charged. I contacted the corporate customer care number many times both by phone and email. I have since then being told many things but mainly that the District Manager for the Dollar General Store on ************** in ***** Township, ************ would call me. I have never received a call from anyone. I also have never received my $ money back either. I also want compensation for my time. I have spent countless hours trying to get someone to refund me. I want a refund and compensation and the self checkout repaired as I am not sure where all that money goes if the customer's are charged that and not given the money. Do they not have to count the drawer at the end of the shift? Something doesn't add up here.Business Response
Date: 02/11/2024
February 11, ****
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *****************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the use of our self-checkout register at one of our stores in ********,**.
Upon receipt of this complaint, I shared the information with our respective district manager, and he responded he has tried to reach our customer twice and he was finally able to leave a voicemail on February 9, and when she returns his call, he will address and resolve her complaint.
We are confident this matter will be appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The store located at ************************************** ********** **** ***** has store hrs listed as 10am-10pm. I have visited the store several times during these hrs and it has been closed some days for the entire day. The store employee told me they no longer stay open until 10pm they close at 8pm,I arrived this evening 02/03/2024 at 7:48 and the doors are locked. This is absolutely unacceptable of the store has advertised hrs of operation those should be the hrs. If the hrs are adjusted then it should be advertised and open which it is not. The employees were in the store but refused to unlock the doors this again is unacceptable. I would like to file a official complaint with Dollar General but have been unable to find an existing website or phone number to do so.Business Response
Date: 02/17/2024
February 17, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding one of our stores in **********, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given the attached gift card from a friend for my birthday back in December 2022. I planned to use card on May 13, 2023 and had called the number on the back of the card for the balance (****** ************** The automated system had advised that the card had not been activated. I transferred to speak to a representative who advised that there was an amount on the card but it had not been properly activated, and that since the card was not purchased from one of their restaurant chains directly, I would have to contact the store in which it was purchased from. I contacted my friend and she advised that it was purchased from Dollar General. I contacted their corporate office in July 2023 and spoke to a representative to explain what had happened. I was assigned a case number (*******) and was advised that a supervisor of some sort would reach back out to me. Since that time, I have never heard back from anyone and have also called back numerous times with no resolution. I do not think it's fair to my friend because she spent money for the gift card and it's not fair to me because I cannot use it. Any assistance you can provide in resolving this matter would be greatly appreciated.Business Response
Date: 02/08/2024
February 8, ****
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a gift card purchased at one of our locations. A member of our ************* team is investigating this concern, partnering with our third-party vendor, and we hope to have a resolution shortly.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/16/2024
Complaint: 21205915
I am rejecting this response because:I have been receiving emails from *************************, a representative from Dollar General's ************* Team. I do not feel as though he or the team has been doing their due diligence in trying to get to the bottom of this matter. It was stated that if I cannot produce exact information he will be unable to help me. I sent a reply to **************** stating further investigation that can be done by Dollar General to try and resolve this matter.
Sincerely,
***********************Business Response
Date: 02/18/2024
February 18, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the rebuttal to our response to our customers complaint regarding a gift card purchased at one of our locations.
In the name of customer service, this complaint has been resolved and I believe our customer will be pleased with the resolution.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/23/24 I purchased a propane tank from Dollar General. Went home to use and its like its air locked. Weve tried everything to get gas out and it will not work. I attempted to take it back to the Dollar General at ************************************************************************ and they refused to take it back. They said I need to call Blue Rhino. I do so and ***** says they should take it back and give you another. I said we already tried that and they wouldnt do it, to call Rhino. So now Ive paid for a tank that is defective that no one will do anything about. ***** says they cant make Dollar General do anything if they have a policy in place. So who stands behind the product? What is one supposed to do if both refuse to do anything about it?Business Response
Date: 02/11/2024
February 11, ****
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding return to our store in **********, **.
Upon receipt of this complaint, I shared the information with our respective district manager, and she has responded letting ** know our customer has been contacted and his complaint has been resolved.
We are confident this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:01/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar General Store #*****@ 1/22/2024 @ 1:50pm bought item w/debit card at 1 of 2 self checkouts at front of store for $7. First tried to buy the item through self checkout on east side. I scanned item, put debit card in, machine stated "please remove your card", did nothing else. Looked around for an employee, none around. I even said "I guess this register is not working?" in loud voice but no employees came. Went to other self checkout station on west side a few feet away once it was available. Was able to make $7 purchase on that self checkout, kept my receipt, drove home 2 miles away, then checked my bank account balance right away on my PC. I saw the $7 charge, and also a $38.23 charge (from same DG store) I did not make charged to my account! I immediately called the store, got an answering machine, & left a message. I immediately went to my nearby bank branch & got printout of transactions. **** said 2nd DG charge to account for $38.23 occurred 5 minutes later. Went back to store & found manager in back room. Showed my ******************* said I would need to file police report. I went back home, immediately called ****************** and after a while an officer came to fill out a "suspicious circumstance" report at 3:38 pm. I immediately went back to the DG store a second time & gave the manager a copy of the suspicious circumstance report. Manager then told me she would investigate matter next morning (yesterday morning) and call me that same morning. She never called me back. Yesterday afternoon I once again called the store and left a message. The store should have records of all of this on their phone, on their cameras, and at the registers. I emailed DG customer service yesterday afternoon with explanation and documentation, then called them 2 hours later after getting no response. **************** rep said the District Manager would investigate & contact me within 24 hours, which did not happen.Very unprofessional. Refund me my $38.23!Business Response
Date: 02/11/2024
February 11, ****
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a purchase made at one of our stores in ************, **.
Upon receipt of this complaint, I shared the information with our respective district manager, and she has responded letting ** know our customer has been contacted and his complaint has been resolved.
We are confident this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/24/2024 i visited dollar general on harleybridge rd near ********** and family dollar and CVS in ***** ** **************.I was there to purchase a charger. I searched through the charger bins near the front of the store and found the one that fits my phone in a bin that had a price tag of $4 taped to the left side of the isle. I searched for better deals and saw there was a charger on a different row for $15 dollars. I saw another one for $8 so after shopping for the best deal I decided on the charger advertised for $4 . I proceeded to check out and the charger rang up $10.30 I called for a store attendant to assist and showed her where I got the charger from and showed her that the sign on the **** of chargers for that particular bin said $4 but it's ringing up$10.30.She said that was above her and proceeded to call the manager who and said his name was ***. I explained to Dre the same things and *** was very argumentative and unhelpful. I explained to him that I did not wish to argue, I just need to make my purchase and leave as I was on a time crunch from work. *** said he was not going to override it because the charger doesn't cost $4. He said the $4 advertised on the same row as the chargers was for a stacker. ( I have no clue what a stacker is, all I know is that on the charger row there was $4 for the charger I selected. There were $15 for another & $8 for another and no sign was for $10.30 at all. I ask to speak with his manager and he called someone named ********* and said she was the District Mgr. He was very rude and telling her a false narrative and trying to make it appear as though the $4 sign was not for the charger and make it seem as if I was lying. I then asked to speak with her and he allowed me to speak with her. She said: because there was no sign on the charger it was not labeled improperly and she would not authorize the override for the $4price. I pointed out that another sign showed $8. She allowed $8 but not the $4advertised.Business Response
Date: 02/11/2024
February 11, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought Roblox card and they scanned it and said- Good to go/ Got home to activate the card and tried several times and it came back as card invalid. Took card back to store and they refused to exchange or give money back. Its for my great grandson ***** who is 6 and is battling ********. Paid them $10.00 cash have receipt for Roblox card and the Roblox card its self.Customer Answer
Date: 01/29/2024
Dollar General Store #*****
*********************************;
*********,**** 44905
************
Customer Answer
Date: 01/29/2024
Dollar General Store #*****
*********************************;
*********, **** 44905
************
Business Response
Date: 02/08/2024
February 8, ****
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the purchase of a Roblox card.
We are reaching out to our customer for more information to allow us to research and resolve her complaint.
We are confident this matter will be appropriately addressed and resolved, and we will send another reply as soon as this has been completed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dollar General consistently refuses to honor the prices they advertise. I went to the one in *********** on Tuesday to get soda that was $15 and with a digital coupon I could get $2 off. I had my phone with the coupon, I entered my phone number which should recognize the coupon. It did not but I offered to show the coupon on my phone. The manager refused to accept it and so I said so dollar general is false advertising and she said it was not her problem. I did not buy the soda.Customer Answer
Date: 01/23/2024
Dollar General
**************************** ** 66048
its not just this local store I believe their corporate office is allowing their stores to not honor published sales prices as a bare and switch. I have friends in 5 states they complain about the same issues. That they consistently refuse to honor DG sales/coupons.
Business Response
Date: 02/17/2024
February 17, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the application of her $2 digital coupon on the purchase of soda.
After partnering with our digital team, we do see a Save $2.00 when you buy THREE (3)Coca-Cola or Sprite 12 pk. cans, assorted varieties clipped coupon was applied to our customers January 20th purchase.
To better help our customer, or the friends she mentions in her complaint, we respectfully suggest they reach our to our digital team at: *************************************** and they will be more than happy to assist and to answer any questions, concerns or complaints our customers may have.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/20/2024
I was able to go to the Dollar General in Labsingcand used the $2 off digital coupon and the manager of the *********** Dollar General contacted me and also gave me a $5 gift card. However, I do believe Dollar General as a whole does not train their employees well on customer service and the honoring of advertised sales. But I am satisfied with this situation and the outcome. Thank you
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