Complaints

This profile includes complaints for Ruby Tuesday's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ruby Tuesday has 64 locations, listed below.

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  Ruby Tuesday

  333 East Broadway Avenue Maryville, TN 37804

• 

  Ruby Tuesday

  508 E Emory Rd Powell, TN 37849-3519

• 

  Ruby Tuesday

  1665 State Hill Rd Reading, PA 19610-1900

• 

  Ruby Tuesday

  1940 E 3rd St Williamsport, PA 17701-3902

• 

  Ruby Tuesday

  3991 Paxton St Harrisburg, PA 17111-1424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27, 2023 at approximately 6:09 pm I patronized the Ruby Tuesday establishment located at ***** ******** **** ******* ** *****. The problem we had was that the establishment was extremely cold and we could not enjoy our food in comfort. We ordered 2 ribeye specials, a spinach dip appetizer, added 2 salad bar salads, a BBQ chicken Nacho entree and 2 drinks. Please see the attached receipt. My wife requested a med rare rib eye and I requested med. Both orders were not correct. Her steak was well done and my steak was to small of a portion and felt tough. I requested to see the manager she suggested that I try a sirlion, which I declined. The replaced order was not a improvement as my rib eye steak was replaced with a sirloin steak which I declined, it was tough and chewy unlike a rib eye steak should taste. The waiter/bartender was rude and unassuming. She kept chatting with the older guy behind our booth. We came this establishment 3 times in the pass the services was much better and we enjoyed a much tender steak than this day. Also the A1 sauce was old and sour. After spending $77.45 and a tip I was very disappointed today. I would like to be made whole and refunded for this terrible service and experience.

  Business Response

  Date: 06/13/2023

  Hello,

  We are sorry to hear about your recent experience. A member of our team will be reaching out to you directly.

  Customer Answer

  Date: 06/20/2023

  The business never contacted me directly 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/5/23 at ruby tuesday in Kingsland, GA I was picking up a to go order when I was told that they did not have what i ordered. I am a regular for 5 years and had not received a call back and asked if they tried to call and was told that they dont call customers back even though they ask for a call back number… i expressed that i felt that was strange and a major inconvenience and that all they had to do was call, particularly because I’ve received call backs in the past from them…. A gentleman sitting relaxed at a table with no uniform or black attire and a laptop all of a sudden told me that they dont do that and told me “not to get smart sunshine”. Turns out that was the GM. He then charged at me when he walked away and I approached him to ask for my refund that i had not received. He then called police to the property who let me go without issue after explaining the situation and the officer telling me that he could “see what was going on” when the GM came out and interrupted us multiple times while we were speaking calmly outside. Before i left, the GM assured officers he would refund me but asked to have me banned from the property first. So now i am no longer welcomed at the establishment over an out of line GM and I have yet to receive my refund. Reached out to guest relations after being instructed to do so. Was asked for my contact info on 4/13/23 and provided info on 4/17/23. I have not been contacted.

  Business Response

  Date: 05/18/2023

  Hello,

  We apologize for the delay. A member of our team will be following up with you.

   

  Thank you,

  RT

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st, I placed an online with Ruby Tuesday located at 1230 Virgini* *** **** ****** ** *****. I arrived to pick up this order and after waiting 30 minutes was told they sold out of fish & chips "a long time ago" and was asked if I wanted something else. I declined and was told I had to contact their "800" number for a refund but was not given a phone number. I have called the restaurant everyday at various times since Monday April 24th and have been unable to reach anyone. I have reached out to the business once on their contact us link on the website and also via email and still have not gotten any response. The restaurant has charged me for 3 meals that they did not provide. The order ****************** for $36.59. I need a refund in full and and have been unable to get any kind of response from this business.

  Business Response

  Date: 05/16/2023

  We have reached out to the guest on our side. 

  
  

  Business Response

  Date: 05/17/2023

  Hello,

  A member from our leadership team will be contacting you to discuss your recent experience. Thank you for reaching out.

  Customer Answer

  Date: 05/18/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  This has been goin on for weeks now.  When can I expect someone to contact me and when will my money be refunded.
  
  Sincerely,
  
  Jacquelyn *******

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've eaten at the local Ruby Tuesday's approx. 40 times since the beginning of the year. We have no problem with the restaurant, its, food, its staff, or its service. We do not understand the rewards program and seek a more detailed explanation of it ................how and when "rubies" are earned and redeemed. The local restaurant staff have not been able to provide answers to our questions, and the corporate telephone voicemail system sends me around in circles; can't talk to a live human being. Very disappointing and frustrating.

  Business Response

  Date: 04/25/2023

  Hello, 

  The guest contacted us directly and we're working with them.

  Customer Answer

  Date: 05/11/2023

  The company says they're "working with me" to resolve my complaint.  That is simply not true.  I have heard nothing from the company.  I ate at our  local Ruby Tuesday's  yesterday evening.  They have no idea how to resolve the issue.  As I have stated previously, I have no complaint about our local restaurant, its food, its staff, or its service.  My issue is with a promotional  program which Ruby Tuesday's offers, the mechanics of which are confusing at best and which the local restaurant has no answers. 

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/19/2023 I placed an order online at Ruby Tuesday.com. At the time of the order, I could not edit the sandwich that I wanted. I called to the store 5 times before anyone answered. I then sent one of my employees there to speak with someone about the change that I needed done to my sandwich, when she arrived the entire staff was outside smoking, which is not a problem, the problem is that in that time no one called me. After getting someone on the phone I was advised that the grill was down and that my order would be delayed. Remind you not once was I notified of this from the restaurant. I placed this order for my job and was for our lunch break. I then advised them that I could order from another restaurant if they would go ahead and process my refund. I was advised that I had to request a refund "from whatever site you placed the order" Now I understand the refund policy about waiting the 7-10 business days, but how can you tell me that I have to process my own refund because your grill is down.

  Business Response

  Date: 04/20/2023

  We will go ahead and reach out to the guest. 

  Thanks,

   

  Guest Relations

  Ruby Tuesday

  
  

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complain* ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Stephanie W****

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/5/23 at ruby tuesday in Kingsland, GA I was picking up a to go order when I was told that they did not have what i ordered. I am a regular for 5 years and had not received a call back and asked if they tried to call and was told that they dont call customers back even though they ask for a call back number… i expressed that i felt that was strange and a major inconvenience and that all they had to do was call. I’ve received call backs in the past. A gentleman sitting relaxed at a table with a laptop all of a sudden told me that they dont do that and told me “not to get smart sunshine” and charged at me when I approached him to ask for my refund that i had not received. He then called police to the property who let me go without issue after explaining the situation and the officer telling me that he could “see what was going on” when the GM came out and interrupted us while we were speaking. I believe his name may have been Dave. Before i left the GM assured officers he would refund me but asked to have me banned from the property. I have yet to receive my refund.

  Business Response

  Date: 04/12/2023

  Hello, 

  The guest did not contact us regarding this issue, please have them reach out to us at [email protected].

  Thank you, 

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/16/2023, I placed an online order (Order # ***************** for $21.79) and paid for it for the Ruby Tuesday located at 5802 20th St E Ellenton, FL 34222. When I arrived at the restaurant at approximately 9:30 PM EST to pick up my dinner, I found all doors locked and no staff available to assist me. Despite waiting for 15 to 30 minutes, I received no response from anyone. After waiting for an extended period, a staff member named Kendrick finally emerged and informed me that the restaurant had closed at 9 PM EST, contrary to the advertised closing time of 10 PM EST, due to a shortage of staff. Kendrick also advised me that he was unable to prepare my dinner or issue a refund. To register my complaint and request a refund, Kendrick took down my personal details including my name, phone number, last 4 digits of my card, and order number, and promised to escalate the matter to the manager, Zach. The following morning, on 3/17/2023, I visited the restaurant at 8:15 AM EST to speak with Zach and request a refund. However, Zach also proved unable to process the refund and stated that he would need to request it and get back to me. Despite providing my email address to Zach and requesting an email confirmation regarding the refund status, I have not received any correspondence or updates from the restaurant. This situation has left me highly frustrated and dissatisfied with the restaurant's false advertising of its hours of operation, subpar customer service, and failure to process a refund.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order ***************** On 3/12 I placed an online order for pickup at the Henderson, NC location. The order was to be ready at 7:46pm and I arrived shortly after at 7:50pm. My order was: 1 Ruby's Signature Sampler, 1 Ribs & Crispy Shrimp with a loaded baked potato side, 1 Ribs & Crispy Shrimp with tator tots. All totaled I was charged $70.79. Upon arriving I was told they were out of ribs and I would have to order something else. I placed a replacement order of significant less value than my original order. My revised order: 1 Ruby's Signature Sampler, 1 Crispy Shrimp Platter, 1 New Orleans Seafood Significantly less value at 49.07 when I put the same order in as a test. It took over 40 minutes to prepare. My appetizer meanwhile apparently just sat. When I inquired about a refund for the difference in price he told me it was the same price. Assuring him I knew they weren't even close he told me I could just order something else. One, I didn't want anything else and two, I certainly wasn't going to wait around for another order to be prepared while my current order sat. I said I just need a refund for the difference. He told me they couldn't process any kind of refund, I would have to do that online, he told me there was some way to do it he just couldn't tell me how. It was close to an hour after I had arrived. When I arrived home, I found the appetizer not only had indeed been prepared long before the entrees but also was missing every single sauce that should have been included. I searched online to request a refund and found none. All I found was a way to leave a comment. I filled that section with contact information and submitted it along with my story and request for refund of the difference. To date I have received no response to that request. I emailed guest relations and I have received no response. Space limits other complaints with this horrible experience and underdelivered order.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited Ruby Tuesday today (3/15/2023) for lunch. I opted to do curbside pick up however when I arrived none of the employees would come out to bring the food. I called several times and when an employee finally answered they stated they were short staffed and to come in and get the food. Then when I went inside the employee sat the food in front of me and then walked off. When I got the food to the house it was completely burned and the tater tots were cold. Completely unacceptable and I will be follow up to see that something is done.

  Business Response

  Date: 03/21/2023

  This guest has contacted us via the website and we're taking care of this directly.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****************** Total bill $111.16 On Saturday, 1/7/2023 we visited the Ruby Tuesday location at *** ******* ***** *********** SC 29118. We attempted to contact the location to dine in. With no answer, we attempted to place a to go order but we're directed to do so online via the automated system. Order was placed at 8:13pm and stated to be ready at 8:27pm. Headed to the restaurant. Never greeted. We waited up front but then was directed by the bar. Again waiting. An employee finally comes by after enjoying herself outside, high and unbothered says "take outs aren't my problem tonight" and keeps walking. Another employee comes by, gets our name and we continue waiting. Now it's 8:45. Our food didn't come out till 9:13pm. Counted boxes and all items were there. Asked for cutlery and was told "it's take out, it's in there" again, ok. Got back to the hotel and every single item had an issue. Starting from the obvious, it was freezing cold as if it was ready at 8:27 and nobody bothered to check till 9:00. Coconut shrimp appeared uncooked & had no dipping sauce, onion rings although says it comes with one, had no dipping sauce, the broccoli for the ribs came THREE tiny pieces, kids quesadilla came barley melted and the tenders "meal" came without a side or dipping sauce. Spinach dip was still half frozen, as i dipped out an ice chip. Oh and no cutlery. I called immediately and was told they were to busy but we could place a new order...... no attempt to rectify the issue. As a former restaurant industry worker of 10 years, I'm shocked all around. From the front of the house to the back this meal was failed all around. I emailed the store, filled out a complaint form, called the store and conveniently the manager is "never there" and I'm promised a call back. Had I not paid online I would've never waited for this meal. Money should be spent on Good food, good service. This was not the case. My next step is to contact my bank. I am looking for a refund.

  Business Response

  Date: 01/19/2023

  Hello,
  Please reach out to Ruby Tuesday Guest Relations team at [email protected] and we will have our leadership team reach out to you directly. We apologize on this issue and look forward to hearing from you.