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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a vanity through a company that sent the package through FedEx. The package was supposed to arrive on Friday, July 19. I got a message from FedEx saying it was out for delivery. At the end of the day I got another message from FedEx that the package was delayed because of operational issues and it would be delivered on Saturday, July 20. The same thing on Saturday - out for delivery then operational delay - will be delivered on Monday. Same thing on Monday - out for delivery then operational delay - will be delivered on Tuesday. Same thing on Tuesday - out for delivery then operational delay - will be delivered on Wednesday. I finally went to FedEx on Wednesday to pick up my package because I did not trust that they were actually going to deliver it. At this point my package had been in *********** at that FedEx station for 6 days. I had to carry the package into my home and it was 80lbs. The box was also damaged because of the many times they loaded and unloaded it on their truck. It was supposed to be delivered to my home. I have another package that is out for delivery today, July 24. I got the message it was out for delivery and then received a message that it was delayed due to operational issues and that it would be delivered on Thursday, July 25. I called customer service again who contacted the station manager. The station manager said they had two drivers they contract with and neither one knew who had the item on their truck so they just brought it back to the station instead of delivering it. It is another item that is also heavy. I keep getting the runaround and that FedEx station. They are not delivering my packages on time. This is so frustrating. I have already called FedEx customer service several times and they are not help either. They can only contact the station manager but I am at their mercy. I should not have to go pick up another package when it is supposed to be delivered to me. Please help!Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The driver did not deliver the package. I was told I would receive a call or redelivery and there is no way to contact fedex in the **. the agents on the phone have no contact information and cannot provide any information about the stations or driver for reporting suspicious activity. This creates a secret service where US citizens can't hold fedex responsible.Customer response
07/22/2024
The tracking number WAS PROVIDED. Here it is again 777408904057Customer response
07/22/2024
The tracking number WAS PROVIDED. Here it is again 777408904057
Business response
07/23/2024
Dear *****************,
Your report to the Better Business Bureau regarding tracking number 777408904057 was received. ??
After further research, our records indicate your package was delivered on 7/23/2024 at 3:55 pm.Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************, VA 22849Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
FedEx has consistently marked packages as attempted to be delivered while not delivering them, only to be eventually sent back to the sender. I have taken extra measures to be at home for these deliveries, only for them not to show up. It is a huge inconvenience. Talking to customer support does not help. Waiting at home does not help. They have consistently failed to deliver when they have marked the package as out for delivery, which is essentially lying about the status of the package. Honestly, it feels like a coin flip if I will ever even get my packages or not these days.Initial Complaint
07/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Tues, May 28, 2024 in *********, ** I paid FedEx ****** to have legal papers delivered by *********, ** (neighboring state) by 9:30 am the following morning. They informed me i could save money by paying only ***** to have it delivered at any time the next day. As time was of the essence, I opted to pay the extra and again, paid ******. My package wasn't delivered until three days later on Friday, May 31, 2024. I physically went back into FedEx prior to delivery and was told they would refund the fee if i filed a complaint online. I have filed two complaints and spoke to *******, *****, ********, ****** who all claim to be in charge and would refund me. As of now I still have no refund and still have gotten the run around since May 29th and it is now July 21/2024. They did deny me once saying the claim is 15 days past the incident. However, I had been in touch with them the entire time. Also, I received an email stating the claim could take months to resolve. Only July 8, 2024 I spoke with ******* who walked me through filling out another complaint form online and assure me he would personally refund me immediately. Still nothing. I'm just totally frustrated with the situation. They caused me enormous trouble and grief with the company as, the legal papers were delivered two days too late! The services were not only rendered in a timely manner, they caused me problems you could not imagine. I am requesting a refund. It has now been 54 days and they still have not resolved my the problelm.Business response
07/24/2024
Dear *************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 9:12 a.m., on May 31,2024, to which you have confirmed.
A credit in the amount of $105.36 has been processed. Please allow up to 7 business days for the credit to be reflected on the billed credit card.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExCustomer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************5101 ******************************** NV 89142Initial Complaint
07/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Fedex is continously making excuses to NOT deliver my package. I have called in serveral times and no resolution. The beaumont terminal has put this out to deliver serveral times through the week. They refuse to place it as a priority for their multiple failures to commit to service. I need fhat package and i feel like their employee stole it and they are trying to cover it up.Business response
07/23/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 407008372758,A proof of delivery is noted on July 20, 2024, at 9:00 a.m., from station. We called you on July 23, 2024, and you confirmed picking up package.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.
Respectfully,
FedExCustomer response
07/23/2024
Complaint: 22012585
I am rejecting this response because:I know i picked up the package, Saturday on my day off, I had to wake up at 3:20AM and go out of my way to ensure that My items were placed in MY possession since Fedex failed to commit to their service several times. Unfortunately i do have another item that is being placed into Fedex's responsibility. A simple apology is NOT sufficient enough for the trouble i had to go through, your Beaumont terminal needs retraining on commitment of service, professionalism, and the driver needs to be fried.
Sincerely,
*******************Business response
07/23/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 407008372758,
and the information has been addressed with the driver and appropriate actions have been taken regarding this matter.Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.
Respectfully,
FedExCustomer response
07/23/2024
Complaint: 22012585
I am rejecting this response because:
A simple apology is unacceptable, I had to wake up at 3:20AM on my day off, drive to the Fedex terminal in ********, just to finally ensure my property would be in my possession, i have attached a screenshot of the unacceptable service of the driver, there was no need to not deliver on the 17th, the 18th *** and **** both delivered packages however your driver listed "restricted", there was no mandate, so there was no excuse for the 18th, the 19th the driver put "weather delay" when it was sun shining and clear skys. This is false documentation of a delivery, i want fedex to provide physical evidence of the disciplinary actions taken on behalf of fedex to the driver who handled this package.
Sincerely,
*******************Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Constantly not delivering my packages when they are out for delivery! This is out of hand as it has happened far to often! You either need to hire real drivers that get the job done or get out of the shipping business. My packages are constantly mishandled and late delivered. This time it is candy and food that are shipped from an area to ensure 1 day transit yet FedEx screws it up. Lets my food and candy that don't do well with heat ride on the hot truck all day long and then sit overnight on the truck and ride around all the next day in the hot truck! Unacceptable!Customer response
07/19/2024
Please close this complaint it has been resolved already. Thank you!Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The last five packages was not delivered to my home. I reached out several time and was finally told via email to file a claim with the company I placed order with. They shipped the item but FedEx is responsible for delivering to the correct address. I had to retrieve some of the packages others I could not get a response from shipper because fedex is documenting delivery with picture and the picture proves it not my house. ******* refuses to reship due to the error is not on their end.Tracking # ************, tracking #*************, tracking # ************, tracking #************Customer response
07/18/2024
403390203001
there are more tracking numbers in the body of the complaint.
I have uploaded pictures of the delivery to the wrong address.
Customer response
07/18/2024
403390203001
there are more tracking numbers in the body of the complaint.
I have uploaded pictures of the delivery to the wrong address.
Business response
07/24/2024
Dear *********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *************************************************************
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 403390203001, ************* and 73890062526.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.Thank you for addressing the issue.
Sincerely,
*********************************23451 Teacup Ct**********, MI 48075Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
FedEx was suppose to deliver my package on 7/11/2024. 2 packages were suppose to be delivered, which were True Religion and Lacoste. I paid for these items with 2 different cards. I spent almost $173 on the True Religion Package and almost $42 on the Lacoste package. FedEx said they would investigate, but I do not believe they did. I have yet to get my money returned for the true religion package. Also, the driver provided a picture, but that was not my door. I have a burgundy door, the driver took a picture of a green door. I have attached photos.Business response
07/23/2024
Dear ****************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.We have confirmed with you verbally that the package was received at your address.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,FedEx
Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************, GA 30032Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a package with ***** on June 29 2024. ***** used FedEx as the shipping company. Fedex sent out an email stating that the package was successfully delivered but FedEx actually delivered the package to a different address. I submitted a claim for my package not being delivering the correct address. They submitted an investigation stating that the driver tried to retrieve the package but they were not able to find it, But they never changed the status of the delivery. The status on the website still states package successfully delivered. ***** will not refund me since FedEx websites still states that the package was successfully delivered. The two companies keep telling me to contact the other company instead of them contacting each other. I am just one person trying to go back and forth between 2 large corporations. I feel like I exhausted all my options and there is not much else that I can do.Business response
07/22/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 1:20 p.m. on July 6th, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer response
07/22/2024
Complaint: 22007375
I am rejecting this response because:this does not resolve the problem at hand. FedEx did an internal investigation and admitted that the deliverer dropped the package off at the wrong house and was unable to retrieve the package. On the official website, it still says the package has been delivered successful even though it has not been. I contacted the original shipper (*****) who is telling me that they cannot send a refund because fedex website says that the package was delivered and ***** is telling me to contact FedEx. There is nothing I can do as a customer of both parties since they keep telling me to go back to the other party. I would like FedEx to change the status of the delivery to correctly reflect the package as undelivered or delivered to the wrong address
Sincerely,
***************************Business response
07/23/2024
Dear *******,
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExCustomer response
07/24/2024
Complaint: 22007375
I am rejecting this response because:
I already contacted the shipper and they said that because your website is saying that the package was successfully delivered they will not send a refund. You were also in business with the company ***** and you as a company are lying with the claim that the package was successfully delivered to my address when after investigation said it was not and that the delivery driver was unable to retrieve the package. Why wasnt the status changed to reflect the truth? Both businesses know what youre doing. You guys are sending me back and forth when you can directly contact them or change the status on your site to correctly reflect the truth so I can get a refund.Sincerely,
***************************Initial Complaint
07/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
FEDEX Package delivered to wrong address. Website would not process issue. Website would not allow to rate delivery. Chat option referred me to non-working website.Customer response
07/17/2024
Tracking number sent previously
403392513805
Business response
07/24/2024
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 403392513805.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************************************************
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