Additional Complaint Information
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My package is being delayed in ************ ******* stating weather but there is no bad weather and FedEx had not sent any bulletins stating there is a weather delay in that area. They will not give me an estimate on the delivery. I want my package delivered asap as I feel they are lying about a weather delay. I ordered two items from the same company and *** was able to get the second item here just fine today.
Business response
09/20/2024
Dear *********************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number 416156763308. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.Our records show you package was delivered at 3:42 p.m. on September 20, 2024.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,FedEx
Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************************************************************************, MI 49053Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been waiting on my package since last Thursday,on last Thursday the driver called me asking me if i could come out and meet him at the local **********,Friday still no package and there was no weather issue,today the same thing no package.. Its no my responsibility to go meet a driver for my package.. And the driver keeps using weather as a excuse and the weather is fine other than rainCustomer response
09/17/2024
Yes the driver finally came three days later and was very rude and disrespectful to my 81 yr old mom.. He was cursingInitial Complaint
09/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Regarding Fedex Delivery MIS DELIVERIES intentional or ?? Case ********* was created by FEDEX today 09/16/2024 this is my 3rd in the last 4 -5 weeks and it appears I am being ignored. Continued mis-deliveries don't know if it is intentional, in error, can't read, doesn't care. For over 7 years now FEDEX for *********************/***************************** and my FEDEX Delivery Manager has shown delivery to ********************************************************************* **************** ************ any shipper, any FEDEX. I am getting most of mine with my name to the front door all of those with ***************************** my mother in hospice care is getting packages to the back door which is not *************, not the designated area, and is exposed to the elements and so on. From now on any packages going to the back door will be reported as NOT DELIVERED TO ME, photo or not. It is easily proven it is not the proper address or location. I have not heard from the MUNCIE OFFICE as requested nor did I ever get emails as requested on the matter I did get two phone calls about two weeks ago and returned calls three times to 2 people and they never called back. NEVER! I expect all packages to be delivered to the proper address and location ***************************************** Black Mailbox by the front door clearly shows 1803 and FEDEX has been coming here for years! This almost seems retaliatory for filing a complaint and we have had and do have good FEDEX drivers so not sure of the issue.Business response
09/19/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 407404289333,and driver not delivering package to the front door of address. The Ground facility manager called you on September 18, 2024, to discuss further.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer response
09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************************, IN 47362Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 9/5/24 I placed an order for an expensive sidewalk ***air product. It can only be shipped by FedEx due to the materials and also requires a direct in person signature also due to the materials in the package. The vendor shipped it & had it in FedEx's hands on the same day and off it went. It arrived at my local FedEx facility for sorting and delivery on 9/8/24, and it has sat there and not moved as of today 9/16/24, and blowing well past the delivery date. I've tried multiple times to reach out to customer service and have had absolutely poor interactions and results. My first attempt was on 9/11/24 to see what was going on after seeing the delivery date and tracker go completely haywire in the app. After 30 minutes of the FedEx automated system and website going absolutely out of their way to make talking to a *** impossible, finally got some clown who giggled at me the whole time and tried to have me go to their facility and get it vs them delivering. Finally he set it up to be delivered 9/12 between 5:30-7:30pm. Never happened & got an email day after with case # and no context. Tried calling again this morning, now they suddenly have no idea where the package is & I may or may not get a call the next few days. My wife and I rearranged our schedules multiple time to accommodate these clowns and nothing from them. This is inexcusable and there's zero transparency I don't even know what facility it may be at to pick it up since they clearly won't deliver it, and they don't ********* addition, this is the second of this product I've ordered from this vendor, last time in August, same materials/need for a signature. That time, driver never came to the door (we have cams), forged my signature, & left it in our driveway in the sun on a scorching day. (Is that illegal?) Timing seems odd after I was asked to rate the delivery and I noted this and then suddenly they're being super sketchy with the next delivery. They need to deliver this package ASAP, no more games.Business response
09/20/2024
Dear ***** ***************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was delayed locally with processing this hazmat shipment. However, tracking data reflects this shipment was delivered at 1:15 p.m. on September 18, 2024.
At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer response
09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Product was finally delivered after filing my complaint here. With that said, it shouldnt have gotten to this point and I dont know that this would have been resolved without intervention from the BBB. I hope theyll do better moving forward.Initial Complaint
09/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am a disabled senior citizen. I ordered an extremely heavy metal file cabinet to be delivered to my apartment: 2B. The FEDEX delivery person delivered the heavy file cabinet to the SUB-BASEMENT of the building instead of to the door of apartment 2B!! I have NO WAY TO GET THE FILE CABINET FROM THE SUB-BASEMENT TO APARTMENT 2B!! I NEED FEDEX TO COME AND GET THE CABINET FROM THE SUB-BASEMENT AND MOVE IT UP TO APARTMENT 2B!!!Business response
09/16/2024
Dear *************************,
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ********************************************************************************. 11201.
Local management did advise they were going to send the driver back to retrieve the package but, you have advised that the superintendent has since brought you the package.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************, NY 11201Initial Complaint
09/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a piece of furniture from Amazon being shipped by FedEx. It arrived in ******, Wi on 9-11-24.it was put on a Truck and Out For Delivery all day. It was not delivered. I contacted FedEx on 9-12, as my package appeared to be lost. They put a trace on it and subsequently promised delivery by 8pm. that night. It was not delivered. On 9-13, the package was again on a Truck Out for Delivery all day. It was not delivered. I contacted FedEx and based on the events surrounding my delivery, they wrote a Case on it. Apparently this to expedite the resolution to my complaint and I was assured it would be delivered on 9-14. On 9-14, for the 3rd time, my package was on the Truck Out for Delivery all day. Again. It never came. I called to further complain and was assured my package was out for delivery for the final time. I say final, because I warned them if not received I would be pursuing other avenues to get my furniture. I have had packages stolen from my property before. This is a large item weighing 30lbs. and very visible from the main thoroughfare I live on. I have suffered loss of wages from 9-11 to 9-13 by working from home to ensure I bring this package in my apartment before it gets stolen. FedEx promised on every interaction with them, that they would update me by calling or emailing me. I received NO Communication. This is unacceptable and horrible business practices. I have no intention of calling them back and am requesting the assistance of the Better Business Bureau to intervene and resolve this situation and obtain my package. I have not been given a reason for why FedEx cannot fulfill there obligation as a Shipper. As they say, I do have receipts and it is a preponderance of evidence. Thank you in advance.Business response
09/18/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 778450392435,that was delayed several days due to Operational delays at the Ground facility, We understand that a Ground manager delivered the package to your address
on September 15, 2024.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExCustomer response
09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************************************West Allis, WI 53227Initial Complaint
09/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In the afternoon of Wednesday, September, 11th, I got an email notification that my order was delivered. When I click on the link to see the proof picture, Im shocked to see that the driver put my package by the front gate on the side walk, exposing my package to being stolen. I immediately called FedEx to complain about this reckless employee who did not bother to get through the open gate and go through some double doors and put my package by the mailboxes like the ********* and dhl drivers do. From there any tenant exiting or entering the building will take the package and put it inside the lobby.For your information, both the metal gate and the first wooden door do not have a lock.The FedEx supervisor told me that they have no way to communicate with the driver do that he goes back and out my package in more secure spot between the double doors.That was so frustrating considering the fact that there are thieves out there lurking to steal the packages.Business response
09/16/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 415529037379,in which driver left package outside of front gate entrance near sidewalk. Our records indicate you opened a complaint case, C-162204475, on September 11,
2024, of which was forwarded to the local Ground facility that services your delivery area. They have updated their delivery information system that the front gate
is left ajar so drivers can leave packages inside the building by the mailboxes or package room, and now that the drivers are aware that the front gate is open there
should be no issues. Also, we suggest you sign up for FedEx Delivery Manager on FedEx.com, of which allows customers to note additional delivery instructions.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExCustomer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************, IL 60641Initial Complaint
09/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Package was listed as "delivery attempted," and then apparently dropped off at a pickup location nowhere near me. However, no such delivery was attempted. I should know - I was home! Nobody rang my apartment. I contacted FedEx customer service three times, and they offered everything except to fix the problem. (Told someone to tell me info I already had, told me to call the shipper when the problem was with FedEx and not the shipper, and said they'd file a report for the future. I want this current package delivered to me, which it never actually was - not even one attempt, despite the abject lie on the tracking data - not a report or info that I already know or someone telling me to fix FedEx's screw-up for them.)Customer response
09/13/2024
I ended up picking up the package from the location that was a mile-ish away from me and schlepping said (somewhat heavy) package for a mile. FedEx did NOT deliver it. I took the initiative to "fix" their problem *for* them, and I want compensation for fixing the problem that they created.Business response
09/17/2024
Dear : *******************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Local management advised they spoke with you and addressed this issue.
Also your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.
We certainly regret any inconvenience you have encountered. You have advised that you have picked up your package and please accept my apology.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer response
09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and while I am unhappy with the overall response, I accept their proposed resolution because there isn't much more to be done at this point, and there were two or three people who did, indeed, do their best, given what they were dealing with.
Sincerely,
**************************************************************** 10040Initial Complaint
09/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
No delivery and delivery person lied and told his management that no one weas home to sign for packages. I was sitting at my window for three hours waiting for him and he never showed up.Business response
09/17/2024
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking numbers 279264077100, 279264075931, and 279264076261.
We are very concerned to learn of your dissatisfaction. **************** has been advised of your concerns and will perform an internal review with the drivers serving your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Our records indicate your packages were delivered at 4:15 p.m. on September 17, 2024.On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer response
09/17/2024
Complaint: 22277928
I am rejecting this response because they never explained what went wrong and how they plan on correcting future situations like this. And yes, I did finally receive the package today.
Sincerely,
*********************Business response
09/18/2024
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking numbers ************, ************, and 279264076261.
A local station delivery delay occurred. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,
FedExCustomer response
09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************************Little River, SC 29566Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I used Fedex to ship my luggages. there are three packages in total. Because this is my first time to America, and its a new address at that time I dont know there is an apartment number so I didnt write it. So I called them and corrected the address, they said all the three packages has been corrected, but the email showed it still has one bag didnt. I asked them again and they said it doesnt matter. In Sept. 5th, I got two of the packages, tracking number are ************; ************. I found in the tracking page that the third one still hasnt being corrected, so I kept calling them for the whole week about 10 times. Each time they give me different answers, sometimes is it has been corrected, sometimes is just wait for it which would be sent tomorrow. Last time I call them they said cant contact the station, will pass my contact information to them. And Sept. 11th morning, I got a call that the bag would be delivered to me later that morning. About two hours later, they said my package lost, and just said sorry to me and asked me file a complaint online, I did but nobody contacted me. There are many expensive coats and other items in it. I cant buy the same one now I just want my package back. Could you please help me? Thank you so much!Customer response
09/12/2024
I got my package now. Thank you so much. You could cancel this case now. Thanks again
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12,445 total complaints in the last 3 years.
3,571 complaints closed in the last 12 months.