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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,225 total complaints in the last 3 years.
3,778 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx has charged me three separate invoices for one piece of artwork that entered the country from ****** on May 13, 2025. I paid the initial invoice (#*********) immediately upon receipt on June 10, 2025, but have received two additional invoices since. I attempted to email the dispute email address several times, but only received one response stating the "charges are valid" with no explanation, despite the pages of documentation I sent them showing there was only one shipment. I also attempted to call the general FedEx customer service number and was told there was nothing they could do other than "put a note in the account", and that there is no other way to contact the duty dispute department. I continue to receive these two additional invoices. I finally gave up and paid one of them (#*********) on August 13, 2025, as it stated Final Demand, and I do not want this to go to collections. I received a Final Demand for the third invoice (#*********) yesterday evening, and was going to give in and pay that one as well to end this saga, but when I go to the payment website, it states they cannot locate the invoice and to contact them. The "Contact Us" just puts me in a never-ending loop of different support websites. I really do not know what I am meant to do at this point. I am already out $143 I should not have been charged, and now potentially getting sent to collections for the third invoice that I can't even access to pay to make this go away. I am attaching the documentation I sent to the duty dispute department and screenshots of their less than helpful email response and confirmation of the two invoices I have already paid.
Business Response
Date: 09/04/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The Duty & ************** reviewed invoices *********, *********, *********, and these are the findings:
Our records indicate the duty tax invoices are for 3 shipments, of which shipping labels were created for, on different dates. .

Tracking number ************ was created on 5/12/25 via invoice *********. Tracking number ************ was created on 5/1/25 via invoice *********,
Track *********** number was created on 6/4/25 via invoice *********. It appears the labels for tracking numbers ************ and ************ were

not used, and because these labels were not deleted by the shipper (as required), the information transmitted for Custom and Duty tax charges to be assessed.
Credits were processed on today, September 4, 2025, for those shipments (************ - $141.00, and ************ - $143.00), and will post to the credit
card statement, on this month or next month, depending on the credit institution cutoff date.. Tracking number *********** was shipped and delivered. The initial
invoice *********, was mailed out for payment to the recipient, however due to payment not being made within the payment terms, the duty tax charges for the
shipment was rebilled to the shipper on August 26, 2025, as a result, invoice ********* has a zero balance.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* ******
***********************
Yorba ****** CA 92886
Initial Complaint
Date:08/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. On July 7th, 2**5 I purchased a car part from a **** supplier (part #**-13305-97835).A tracking number was provided (************) and the item was said to have been delivered on July 11th, and signed for by someone named Aani. There is nobody at that address named Aani.I requested further proof of delivery ie. a photo, but received no response.I filed a claim with FedEx for a refund, which was denied. They state that the shipper ***** seller) was the only person that could file a claim, and that the shipper has agreed that they would not file claims for their shipments.I have since re- contacted the seller to confirm this statement and have not received a response.
Business Response
Date: 09/02/2025
Dear ****** *******:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records show tracking number ************ was delivered at 11:49 a.m. on July 11, 2025. We are unable to provide any additional information regarding the location of this package. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/02/2025

Complaint: 23816006

I am rejecting this response because:
its clearly obvious that the loss of this item has nothing to do with the shipper and therefore they should not be responsible for reimbursement. FedEx has already admitted (by tracking) that they received the package. The facts are:
*the item was not received by anyone at that establishment
*there is nobody there by the name of Aani
*Fedex is unable to provide further proof of delivery (no photos of item delivery)
For these reasons I am requesting a reimbursement.

Sincerely,

****** *******
Business Response
Date: 09/03/2025
Dear ****** *******:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 882592501566.
Because your financial arrangements were with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or a replacement.
On behalf of FedEx, we regret any inconvenience you have encountered.

Respectfully,
FedEx
Customer Answer
Date: 09/03/2025

Complaint: 23816006

I am rejecting this response because:
FedEx was the last company in possession of my missing package.
The shipper confirmed that the package was received and shipped by FedEx and as such they are not accepting liability for the missing package.
If my claim is not properly addressed, then it would appear that I have no choice but to seek legal counsel and start litigation.
I have asked several times for FedEx to provide further proof of delivery and they have yet to comply with same. And why should I contact the seller when I too have a FedEx account and my claim/ funds can be sent to the card that is associated with my account.
And so I ask again:
will you please provide further proof of delivery.
please provide a photo of said item at the time of delivery.
please provide a copy of the document signed by this person called Aani
Sincerely,

****** *******
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm unable to reach out to a 'real person' at FedEx to help me get my order delivered this being the second time of my package either being damaged, delayed, or lost. The first time, on August 24th, I received an email stating that my order was out for delivery, the following day, my order was damaged/unable to deliver. Following this, I've placed a secondary order with a delivery date of today, August 28th. Now the order is being delayed due to the Weather delay in *********** PA the weather in *********** ** is a beautiful 75 cloudy summer day!!! I would like to know the status of my order and what is wrong with the quality of FedEx, as it is unacceptable.
Customer Answer
Date: 08/28/2025
I have been able to reach out to FedEx (a live person) since reaching out to BBB and per my conversation with them, my package never arrived at ***********, **....yet, it's set to arrive to my residence tomorrow. Should there be any additional troubles after tomorrow, I will reach out to BBB again.
Initial Complaint
Date:08/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was picked up by FedEx on 08/13/2025. The item I ordered was shipped out of **** and FedEx had my package held at their ******** location for a week before shipping my package out to **********. I called FedEx and they opened up support ticket C-202042613 Ref-*****. Now my package appears to be going back and forth from ********** to ********. Per my ticket I was supposed to get an updated by 08/26/2025 and there still has been no update. Currently it is showing out for delivery in ******** which is two hours away from my current location. I still do not get why this has not been moved to their *********, ** location so it can be delivered.
Business Response
Date: 09/02/2025
Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 883539712222. Our records indicate
a proof of delivery on September 2, 2025, at 9:45 am. We regret the delivery was delayed due to an incorrect zip code, that caused the misrouting of the package unitl corrected.
We called you on September 2, 2025, and left a voice message.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** *******
***************
************************
Initial Complaint
Date:08/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26, 2025, as soon as I received an email notification that I was receiving a package to be delivered by FedEx, I submitted an address delivery change on ************************** and received a confirmation email of said change and charge to my credit card. On August 27, 2025, I received a notification from FedEx that the package was out for delivery to the original address. I called customer service 4 times during that day wherein I received assurances that varied from the package won't be delivered to the original address and also that my case has been escalated and someone would call me back. Neither of which happened. The doorbell camera of the original address showed the delivery driver deliver the package. He returned a minute later and scanned the box and then made a phone call (I'm assuming that the scan showed the package was to be delivered to another address). After talking on the phone for a minute, he left the package at the door. I then called FedEx again and they assured me that I'd receive a call back about picking up the package and delivering it to the new address I requested and paid for. When I didn't hear from anyone, I called again. A neighbor had told me that the package was no longer by my door. I told the FedEx customer service agent that I didn't know what this package was or who the sender was and that the package was now missing and that I just wanted to be refunded for the $14.50 I paid for the delivery change. He told me the sender has to request the refund. Which makes no sense since it was I that paid FedEx directly for the delivery change. I told him that I didn't know who the sender was. He then gave me a phone number to call for the claims department *************) that no one answers despite my calling during their stated business hours (Monday to Friday, 8-5 central standard time). I also tried to submit a claim online but your system wouldn't accept my claim. Please refund the $14.50 since the service I paid for was not provided.
Business Response
Date: 08/28/2025
Dear *** ************,
This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your request.for an address change on tracking number 478528928116, was not processed due to system glitch, and will process a credit for fee charged, once invoice
in system. Please allow 7 to 10 business days. We called on August 28, 2025, and left a voice message.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

********* ************
*********************
**********, VA 22304
Initial Complaint
Date:08/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every package delivered to my home address (**********************************) is delivered to an incorrect address (****************************************). I have verified that every package has the correct address for my home - yet FED EX's mapping software/delivery software tells the driver to deliver at ****************************************. This has been ongoing to 2 years since I purchased my home. I would like for FED EX to verify that they have updated their delivery/mapping software etc. to keep this from happening. To repeat myself - EVERY SINGLE package shipped to me via Fed EX is delivered to the wrong address even though the package has the accurate home address. Sometimes the driver catches it, but more than often they do not. My correct address for deliveries is **********************************.
Business Response
Date: 08/29/2025
Dear ****** *********,

According to our records your package was delivered to the correct address, which you have confirmed. I will still forward your concerns to local management for an internal review.

Again, we regret any inconvenience this may have caused and look forward to serving you more favorably in the future.

Best Regards,

FedEx
Customer Answer
Date: 08/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *********
212 Elise Way
***********, TN 37771
Initial Complaint
Date:08/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The most recent issue was 8/26/25, but this has happened 3-4 other times recently. I have never received my dog food, and out $50 due to them not delivering and the seller not being helpful. Most recently was ***** order that was verified they have the correct and exact spelling of my name and address. Fedex is not delivering my packages. They have in the past, but the last 5-6 months they have not. When I call they will not speak with me or help me. Will not let me speak with a supervisor. States that I was either given the wrong tracking number or the shipper has provided the wrong name ad address. There is no way this happens every single time with multiple shippers that have verified they have my name and address correct. It is crazy that Fedex will not help me at all, will not let me speak with a supervisor or anything. It seems it starts out having my information and then at some point gets switched. I believe there is either an error on their part or someone switching out information. I would love to have an audit done to know exactly where the issue is coming into place.
Business Response
Date: 08/28/2025
Dear ****** *******:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392404934189.
According to our records, this tracking number was not addressed to you,and it was not delivered to your address.
Unfortunately,we are unable to provide you with any additional details regarding this shipment, because your name and address are not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you.
We hope that this information is helpful.

Respectfully,
FedEx
Customer Answer
Date: 08/28/2025

Complaint: 23804606

I am rejecting this response because: regardless of what they are stating this only happens with FedEx shipments. I can order multiple items from the same place/store and some shipments are sent FedEx and some *** or **** and I always get the other items and the name and address are correct. FedEx is the ONLY one that says it is not correct and will not help me. Will not speak with me, will not let me speak to a supervisor. This is not a one time occurrence and either they have an issue with their system or they have some fishy business going on with people swapping information. I do not know, but I do know, if I can request not to use FedEx I will or will cancel orders that do use FedEx. This is just not acceptable. And according to some googling, Im not the only one this happens to. Seems they need to do some internal investigations.

Sincerely,

****** *******
Business Response
Date: 08/29/2025
Dear ****** *******:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking numbers 882615700022 and 392404934189.
If the shipping party provided you with this tracking number, you will need to contact them for further assistance. Unfortunately, we are unable to provide you with any additional details regarding this shipment, because your name and address are not listed as either the shipper or the recipient.
On behalf of FedEx, we regret any inconvenience you have encountered.

Respectfully,
FedEx
Customer Answer
Date: 08/29/2025

Complaint: 23804606

I am rejecting this response because: I am assuming that is an automated reply and what is taught. That is the only thing they will say on repeat. They have no desire to help clients . Like I said this NOT the first time. At least 5 times this has happened from several different shippers and *** and **** never has this issue . This is strictly a FedEx issue and they have no desire to look into any issue or attempt to resolve it. If I have a choice I will never choose FedEx. Hoping it if I complain enough people will all together quit using them

Sincerely,

****** *******
Initial Complaint
Date:08/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against FedEx due to an ongoing and unresolved delivery issue with my local driver.The assigned FedEx driver for my area refuses to deliver packages directly to my residence, citing fear of a dog that I used to have. However, that dog passed away in May 2024, and despite notifying FedEx of this fact, the driver still refuses to deliver to my home.Instead, my packages are either sent to a family members residence on the opposite side of town or dropped off at a local ********** This arrangement is highly inconvenient, forces me to make additional trips, and has caused significant frustration. I often go out of my way to avoid ordering through FedEx altogether, but when packages are shipped via FedEx without my choice, I am left with the burden of making alternative *************** is unreasonable and unacceptable that even after being told my dog is no longer present, the driver continues to refuse service to my residence. All I am asking is for FedEx to fulfill their obligation and deliver packages to my home address, as is expected with any delivery service.I would like the BBB to assist in resolving this matter so that I can receive my packages at my home without unnecessary delays or inconvenience.Thank you for your attention to this matter.
Business Response
Date: 08/29/2025
Dear ****** *****

Your report to the Better Business Bureau regarding tracking number ************ was received.

Tracking data reflects that the shipment was delivered at 1:28 p.m. on August 28, 2025.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 08/29/2025
This order was delivered and I am very pleased with that! My only concern is will my packages continue to be delivered to my residence or will the next one be diverted to a different address?
Initial Complaint
Date:08/26/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order dog food through Chewy, and they use FedEx as their delivery vendor. My dog food was not delivered on the date as stated by Chewy; however I received someone elses package with a completely different street and house number than my house. FedEx delivery person did not even read the label. We drove to and delivered the incorrect package to the correct address ourselves, but we still have not received our dog food as Chewy promised it would be delivered the next day (after informing them of FedEx screwup). I received an email stating there was a delay and the dog food will not be delivered for another day (already two days late). I called FedEx and the customer representative tried to tell me I was incorrect with the delivery date, she seemed to think they had another 5 days to delivery my package. I tried explaining that I received someone elses package on my original shipment due date, and that the correct delivery was supposed to be the following day. I had to raise my voice and inform her again that the wrong item was delivered and that Chewy contacted them to redeliver on the next day. Why doesnt FedEx read all their complaints and investigate to determine the root cause of their problems. FedEx has a bad reputation and needs to perform investigations and implement corrective actions to solve their poor delivery issues. It seems it should be pretty easy to find out the reason the delivery person does not read the label. I will continue to push Chewy to start using *** or lose customers.
Business Response
Date: 08/28/2025
Dear *** *****,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 473312571370. Our records indicate a proof
of delivery August 27, 2025, at 3:20 p.m. We regret that the delivery was extended due to operational issues at the Ground facility, and that a neighbor's package was misdelivered to your
address on August 25, 2025. The Ground facility manager called on August 28, 2025, to discuss further, and the information has been provided to the Service provider and reviewed with
driver, so that this does not occur again.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

Customer Answer
Date: 08/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *****
***************************
Sparks, NV 89441
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terrible customer service. Package was supposed to be delivered. Contacted them four different times.
Business Response
Date: 08/27/2025
Dear Qussay AI-Attabi,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 592082042446.
Our records indicate the delivery commitment was August 25, 2025. A support ticket was opened on August 24, 2025, for package to be rerouted to Walgreens,.
and package arrived at location on August 25, 2025, at 11:32 a.m. We regret any miscommunication from our representatives regarding package status.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/27/2025

Complaint: 23800648

I am rejecting this response because:
The FedEx response falsely claims that the package was delivered to the hold-package location on Aug 25 at 11:32. This is verifiably false. On Aug 25 a customer service agent made a similar claim. Based on that information, I drove to the pickup location and the package was not there. I called again in the evening and, again, a service agent asked me to head to the location to pick up the package. I, again, drove to the location and, similarly, the package was not there. I called customer service for the third time, and they informed me that they were wrong, and that the package was never dropped off at the pickup location, and that FedEx still has the package. I spent around a total of three hours with different customer agents over two days. My calls with them are ostensibly recorded and they can be reviewed if there's any doubt in the statement above.
In sum, the claim that the package was dropped off at the pickup location is categorically false, and is belied both by FedEx website tracking that showed item was not delivered, the FedEx customer agents who informed me in recorded calls that the package was not delivered, and by me going to the pickup location twice--and both visits were futile because the package was not there.
About half an hour ago *today*, Aug 27, a FedEx agent informed me that the package was now at the pickup location. I'll go after work to see if this is true.

Sincerely,

Anynymous Anynymous
Business Response
Date: 08/28/2025
Dear Qussay AI-Attabi,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 592082042446. We regret
that our scan information indicating that package was available at ********* on August 25, 2025, was inaccurate, thus causing you to make unnecessary trips to location.
Our representatives review the package scan information to provide information to customers, so we regret the miscommunication. This information has been reviewed
with the responsible driver to insure accurate information is noted in system, and this issue does not occur again. Our records indicate a proof of delivery on August 27, 2025,
at 5:53 p.m.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
I appreciate the latest email which acknowledges that, indeed, the earlier FedEx response to the initial BBB was incorrect. Yes, the package arrived at the pickup location yesterday, Aug 27 (not Aug 25 as the earlier FedEx response falsely claimed). I appreciate the person who followed up on the complaint and helped get the package to the location.
That said, it's unfortunate that I had to make a complaint with BBB to get FedEx to actually do something about the missing package. The FedEx customer service agents were of no help, primarily because they did not have the proper tools to help customers.
This has been a frustrating experience, but I'm grateful for your engagement and subsequent help.

Sincerely,

Anynymous Anynymous

, RI 02906

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