Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contact lenses were delivered to the wrong address. Not only did Fed Ex not care, they closed the case without the first attempt to resolve the issue. This makes the second time this has happened with the same result.

  

  Business Response

  Date: 09/26/2025

  Dear ***** ******:

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 472254514510.  Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management and will be addressed internally with the drivers serving your area.
  

  Additional research was conducted and we are unable to provide any information regarding this shipment.  Please contact the shipper for reship or refund.  The shipper can contact FedEx to file a claim.
  

  On behalf of FedEx, we regret any inconvenience you have encountered. We value your business and look forward to serving you more satisfactorily in the future. 

   

  Respectfully,

  FedEx

  
  

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23930584
  
  I am rejecting this response because:

  Attached is the delivery photo. This is NOT my house. The house and front porch pictured is ***********. My address is *********************** Your drivers have admitted to following the *** and not confirming the house number on many occasions. The fact that you only care about what the shipper has to say and not the customer says alot about how terrible your customer service really is!
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/29/2025

  Dear ***** ******:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number ************.

  On behalf of FedEx, we regret any inconvenience you have encountered.  This issue was brought to the attention of local management, addressed internally with the drivers serving your area, and additional research was conducted.  We're unable to provide any additional information regarding this shipment. Since your financial arrangements are with the shipper, we ask that you contact the shipper for reship or a refund. The shipper can contact FedEx to file a claim.

  
  We value your business and look forward to serving you more satisfactorily in the future.
  
  
  
  Respectfully,
  
  FedEx

  
  

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23930584
  
  I am rejecting this response because:

  Fed Ex should take responsibility because they are being paid for a service that they are too incompetent to complete. I have never seen such a cop out from supposedly a ************************* such as FedEx.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had yet another incident of FedEx misdelivering our business inventory to the wrong location, their so called "delivery photo" clearly shows the wrong house and they still marked the package as delivered.This is the fourth incident of a misdelivered package that we have had with FedEx. One of the previous incidents they delivered it to a neighboring business, ************** instead of intended *** store, and did not retrieve it until we filed a BBB complaint.We have never had a single issue with **** and ***.There is clearly something wrong with Fedex and their Longwood substation for this to be happening again and again.

  Customer Answer

  Date: 09/25/2025

  Resolved, please close.

• Initial Complaint

  Date:09/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against FedEx regarding their handling of my recent delivery. I ordered an iPad that was scheduled to be delivered to me on September 20, 2025. However, FedEx has repeatedly ignored my delivery instructions and has provided false information about delivery attempts.Despite being home and ensuring accessibility, FedEx has marked multiple delivery attempts that never occurred. No one from FedEx has contacted me, knocked on my door, or left a door tag. This has caused unnecessary delays, stress, and frustration, as this package is a high-value item.I have reached out to FedEx to resolve this, but my concerns have been dismissed without a clear resolution or accountability. Their negligence and dishonesty have prevented me from receiving my order in a timely manner.I am requesting that FedEx be held accountable for their poor service and misleading practices, and that proper measures are taken to ensure my package is delivered promptly and without further false reporting.

  

  Business Response

  Date: 09/25/2025

  Dear : ******* ******,
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking number ************ to your address of *****************************************************
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. they have contacted you and addressed this issue.
  
  Names and contact information for local management have been provided to you should you have a need to contact management in the future. We are showing that your package has been delivered on September 25, 2025 at 11:46 A.M.
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Thank you so much for your help. 

  
  Sincerely,
  
  ******* ******

  , MI 49017

  
  

• Initial Complaint

  Date:09/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a business for 30 years. We use fed ex and Fed ex freight. They do not mail the bills , and the few times they do they give you 15 days to pay and it takes at least that long for the **** to get it here. I have paid two bills and they send the checks back saying we do not owe them. Now I have received two different collections letters and when I call to pay they dont even know the mailing address to mail a check!I could go on and on with the problems these people are causing us!Can something be done!!!! I have spend 15 min 45 min 12 min and 38 minutes With them on the phone and its still not correct! Please help

• Initial Complaint

  Date:09/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 17, 2025 FedEx delivered an empty envelope that was not empty when shipped. After several claims being closed without anyone speaking to me. I was told the shipper had to file a complaint which she did. Fast forward to yesterday I received a **** notice that I had a package from the shipper that required 9.25 in postage. Same package that had been in the envelope. Absolutely no way for me to recoup my 9.25 i had to pay to get my package that was supposed to have been delivered by FedEx, not to mention the time I have spent trying to get a solution. It is next to impossible to get a human on the phone and no way to file a complaint even when speaking to a supervisor. The worst experience I have ever had dealing with a company in 40 years.

  Customer Answer

  Date: 09/23/2025

  Fyi I did receive a refund for 9.25 late this afternoon from the seller. Still does not excuse the abysmal customer service I received from FedEx. 

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package (iPhone 17) attempted delivery on 9/19 and 9/20 at around 1200 each day. Called customer support on 9/20 and spoke to a ***resentative to request specific delivery time (between 1700 and 1900) on 9/22 given myself and my spouse work during the hours of ********* and are unavailable to sign for package (which, after 3 attempted deliveries, would be returned to shipper. Additionally, given conditions package was shipped under, neither myself nor my spouse could request to hold the package at a FedEx pick-up location). Customer *** informed me that request for later delivery would be fulfilled on 9/22 and that I would be given text message updates on when delivery attempt was being made on 9/22. Returned to delivery address at 1700 on 9/22 to find door tag on door stating delivery attempt was made around 1211. This was again outside of the window requested over 48 hours before ***eat delivery attempt was made-and again, I was inconvenienced and not alerted when delivery attempt was made via text message as requested. Called customer service on 9/22 and confirmed they could see the request for specific delivery time was noted on the transaction file and requested Fedex to attempt redelivery. This was denied as customer service *** was unable to get in contact with local FedEx distribution center. I explained that this was an essential delivery, as it is a cellphone for my spouse to contact me when they travel to work in rural ********* as a healthcare provider. I explained that ***eat delays of delivery endangers the safety of my spouse. Again, reiterated need for FedEx to attempt redelivery, as it was not the recipients fault that package was not delivered. Request denied again. Requested FedEx complaint line from agent, who did not provide the number, stating to call back instead and speak to another agent. Asked for agent's identifier number, was also refused that information. Informed I would be making a complaint with the BBB.

  

  Business Response

  Date: 09/25/2025

  Dear **** *****:

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number ************. This shipment was scheduled for delivery on September 19, 2025.  Our records indicate three delivery attempts were completed on September 19th through September 22nd.  **************** has addressed your concerns internally.  The package was picked up from a FedEx facility at 2:01 p.m. on September 24, 2025.  

  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  

   

  Respectfully,

  FedEx 

  Customer Answer

  Date: 09/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** *****

  , LA 71115

  
  

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, September 22, at 7:58 AM, I received an email from FedEx regarding a pending delivery. Then on Monday, September 22, at 9:05PM, I received an email stating that it had been delivered at 2:00 PM and received by MMGANGOLA. This is NOT true as I did NOT sign for, nor did I receive this package. The driver is a bold-faced liar, and I'm willing to take this to court.

  Customer Answer

  Date: 09/24/2025

  This was a serious mistake by FedEx. The package wasn't delivered on Monday but was loaded onto the truck for delivery on Tuesday.There were two tracking numbers for this shipment: one showing it was delivered on Monday and signed by MMGANGOLA, and the other indicating it was out for delivery on Tuesday. I even got the shipper involved, who showed me the two shipping labels. I received the package late Tuesday afternoon. FedEx, THIS SHOULD NEVER HAPPEN. You have no idea what this caused me, not to mention the worry it caused the shipper. You owe me AND the shipper big time! 

  Note to the BBB. On my behalf, you can close this complaint.   

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business. An order from my wholesale platform, Faire who has FedEx as a shipping option, was fulfilled on 9/7/25. Using my FedEx account, on 9/7/25, I requested a pickup. There were no details that this pickup would have a charge. There was no checkbox stating that my credit card would be charged. My virtual credit card associated with FedEx had been locked for some time as I was not using the FedEx service because the costs to ship through Faire using FedEx were so ***************, there is a FedEx ground truck in my neighborhood everyday so to include a $15.50 Remote Area Surcharge and Fuel Surcharge of $6.24 is excessive. On 9/8/25, my requested package was picked up. Again, there was no notification that there was a charge for this pickup on my online FedEx account. Instead, I received an invoice in the mail on 9/15/25 (attached) with the $36.69 amount.On 9/16/25, I filed a dispute (attached) with the above details and requested a one-time courtesy adjustment of $36.69. The request was denied.On 9/22/25, I called FedEx at ************* and spoke to Jamil. He explained that he could not provide an adjustment. I paid the invoice (attached) and requested that my FedEx account be closed which he did.I am asking for the BBB's assistance because as a small business owner, I could not process an order without payment. There should have been communication immediately from FedEx on 9/7 or 9/8 stating that there was a change and that my credit card payment did not go through. That would have allowed me to cancel the pick up. This may seem like a small charge, and it is; however, this charge is more than the revenue received from this order. My margins are already small as a wholesale vendor. I would truly appreciate the BBB advocating with this very large company to provide understanding of this situation and provide me with a refund check of $36.69.Thank you,***** ******* Strawberry Hollow

  

  Business Response

  Date: 09/24/2025

  Dear ***** *******:

  This is in response to your inquiry addressed to the Better Business Bureau.

  After further research, we confirmed the pick up fees for tracking number 392941116819 are valid charges and was billed correctly.   Additional information can be found on **************************.

  As a gesture of goodwill, a credit for the pick up fees has been processed in the amount of $36.69.  Any future pick up fees will apply. 

  Your concerns regarding your poor customer service experience while inquiring about the status of these fees have been brought to the attention of management and will be addressed internally.
  

  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  

  Respectfully, 

  FedEx 

  Customer Answer

  Date: 09/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *******

  799 ********************************* CO 80536

  
  

• Initial Complaint

  Date:09/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking #************. *************************************** purchased for $625 paid shipping a $458.05. These are worth over $1000 on ****. It arrived completely broken. The bottom glass was completely busted out and 90% of the trim glass was completely busted out. FedEx is denying the claim. It was delivered in the back of silver Budget van. Not a FedEx truck like it should have been. They had my box standing up by the back doors!! I was their third delivery. That means at every stop, the back doors would have been slammed against my box! FedEx needs to pay this claim. I did not pay $458.05 for shipping to end up with a broken mirror. I have a TikTok video as well showing in the damages. FedEx needs to pay this claim.

  

  Business Response

  Date: 09/23/2025

  Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 392967946088.  We regret the package incurred

  damage while in transit.  All Claims are settled with the Shipper, and our records indicate it is currently being reviewed..  We suggest you contact the Shipper for additional information.  
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23916876
  
  I am rejecting this response because:

  it is the direct responsibility of FedEx to make sure my package gets here safely. The Shipper did a wonderful job packaging it in multiple layers of bubble wrap. FedEx delayed the package one day in *******, at which point I knew something was wrong. The next day it was shoved into the back of a van against the back doors. The doors had to have been slammed on my box multiple times before arriving to me. I did not pay $458.05 for a $1000 mirror to arrive here broken. The Shipper either needs his claim approved by FedEx or I need a check sent to me. This is the direct fault of FedEx.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 09/23/2025

  Dear Ms. **************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As previously advised, we regret the damage of package.  The shipper's Claim is being reviewed and they will receive a response once the claims decision has been made. 

  We suggest you maintain contact with the shipper.
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23916876
  
  I am rejecting this response because:

  I am not going to accept that response. FedEx denied the Shippers claim. He did everything he was supposed to. He used two boxes to package the mirror. Almost a whole roll of large bubble wrap and foam inserts. The Shippers case needs to be approved. Here is his claim number. C-204879226
  Case number
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex specifically the ************ ******** sort hub for Fedex ground is holding a package of a hot tub from Waves Spa. On 9/17 - 9/20, the Fedex driver will load onto delivery vehicle then return to sort hub in evening. The driver is putting in false customer delivery exceptions and false attempts to deliver. I have been on the phone with the FedEx escalation team daily with no resolution except to say it will be delivered which it has not. I feel the FedEx driver has done something nefarious with this package as there is no good or proper excuse for delay. Managers within the FedEx escalation team promise follow up that never happens. Please assist me in making Fedex accountable. I want the package sent back to the shipper Wave Spa. We will not follow through with this purchase due to continued unexplained delivery delays from Fedex which Wave Spa has been no help as the shipper. I have a NICU new born at home. I don't have time to spend hours tracking a package that will obviously never get here via FedEx.

  Customer Answer

  Date: 09/22/2025

  The tracking number was provided in the complaint request. Please review all complaint request in its entirety. Here is is again 

  Fedex tracking 393156712806

  

  Business Response

  Date: 09/25/2025

  Dear ******* ******,

  This is in response to your recent inquiry. 

  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************, due to the delays in transporting and processing your shipment for delivery.

  According to our records, your package was delivered on September 22, 2025, at 11:27 a.m.

  On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future. 
  

  Respectfully, 
  

  FedEx   

   

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. However, I will refrain from personally using FedEx as well as businesses who use FedEx as their primary shipping method.

  
  Sincerely,
  
  ******* ******

  ********************************

  ************, ********