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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,139 total complaints in the last 3 years.
4,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed Ex has fail to delivery my package. I called them to find out where my package was only to be told I had to schedule a delivery time. I schedule the delivery time for April 17 after 5:00 and it never showed up. They failed to call me to let me know I had to schedule a delivery time.
Customer Answer
Date: 04/18/2025
Tracking number is 8730854193.
Business Response
Date: 04/21/2025
Dear ****,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ********** was delivered April 18th, 2025. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** ******
********************
********************
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to complain about an overnight - next afternoon FedEx delivery to a client that did not take place on time. On the day of scheduled delivery (4/4/25) I received a text from FedEx stating that delivery of my FedEx envelope would be delayed. In an attempt to understand the issue I began the tracking process. Inaccurate and conflicting information both online and in talking to numerous customer service agents lead to confusion and frustration. One agent told me it had been addressed incorrectly and was being sent back to me, another told me, after long stretches of time on hold, that it wasnt delayed at all and definitely would be delivered on time by 8:00pm. That didnt happen. It wasnt until the NEXT day (4/5) that the envelope finally showed up at its destination. I lodged a complaint (C-186401054 - ref #*****) with FedEx merely asking for an adjustment to the overnight - next afternoon cost of delivery ($37.35) to the standard rate of a two-day envelope delivery ($10.00). They refused stating the delay was caused by severe weather. There wasnt any severe weather in my location, the delivery location or in the region. I paid a premium price for overnight service which I didnt receive as well as dealing with the frustration, uncertainty, inconvenience and time investment in trying to resolve the situation.
Business Response
Date: 04/21/2025
Dear ****** ********

Your report to the Better Business Bureau regarding tracking number ************ was received

Mr. ********,, on behalf of FedEx, we regret an inconvenience. As a gesture of goodwill, a credit for the transportation charges has been processed in the amount of $37.35. The refund will go back to the billed credit card.

We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** Willing

Hayward, WI 54843
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was suppose to get an delivery on 4/16 and it never came. I have tried to contact them numerous times and can not get past the *** I will not be home if they deliver it before 3 today and I can not tell anyone because they just keep disconnecting me.
Customer Answer
Date: 04/17/2025
7582180319EA1
tracking # 450433641737

Business Response
Date: 04/21/2025
Dear Ms. ********************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 450433641737.
Our records indicate a proof of delivery on April 18, 2025, at 8:27 a.m. We regret the challenges experienced when calling the automated 1.800.Number.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. They did follow up with a phone call to make sure all things were handled.

Sincerely,

******* **********
**************
******, CO 80260
Initial Complaint
Date:04/16/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking ************. This important document packet was shipped by shipper via Fedex 2-day last Friday. On Monday, I took off from work early to get home to sign for the package, since Fedex wouldnt let me release my signature. After hours of waiting, all I got was a lying driver who claimed I wasnt home with a picture of his leg. I have security cameras to prove no one came by, nor was there a door tag. I decided to file a complaint and reroute the package to a nearby ********* (Fedex on-site) since I couldnt afford another lying driver. What if they lie again and return the package to sender right? The package has then been out for delivery for two days with est. delivery date changing from yesterday to no estimated date (guess it was supposed to be yesterday but they couldnt handle?). Mind you the package tracking shows it has been in ******* WA for days, so all they need to do is move it from there to *******. Called customer service but they were clueless, unsure where the package was or when I would receive this 2-day delivery package. This package is extremely important and urgent to me. Let me just hope you dont lose it. If someone could track it down and actually deliver it to the select ********* asap as promised, that would be great.
Customer Answer
Date: 04/16/2025
Called Fedex three times today and got the issue resolved.
Customer Answer
Date: 04/17/2025
Issue resolved after multiple contacts. Please remove complaint or mark it as resolved. Thank you.
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $163.97 on Wednesday, March 5, 2025 for FedEx Express - FedEx Intl Priority.I told the employee that the package needed to arrive by Monday of the next week at the latest. He turned his computer screen towards me and showed me a few options. I selected the one that said it would arrive even earlier, by Friday of our current week. At one point the employee asked me how much the package was worth / what I'd like to insure it for. I said I didn't know what to say, because the package contained papers that are ir***laceable. He then made the decision for me, saying that the default in cases like mine would be $100. I paid and left.The package arrived in the destination country by Friday, but was not delivered because of a customs issue. I would eventually learn that because the package was exactly at the value limit - $100 - it had to be subjected to additional screening. This resulted in the package never even being delivered. The receiver had to go collect it, in person, and wasn't not even permitted to do that until AFTER the Monday when I had been promised the papers would arrive. I visited the FedEx Office to ask for a refund. They told me that that was impossible in person and must be done online or by phone. I called the phone number they gave me and was sent through an endless number of lines and recorded messages and people, none of which would help me. Eventually a FedEX *** on the phone assured me I needed to wait for an invoice to arrive in the mail and to expect it within two weeks, and that once I had that invoice, I would be able to request a refund online.An invoice never arrived, and now when I put my tracking number into the website, it says I'm denied a refund because it's been more than 15 days since the service. In summary, the employee at the FedEx office took my money while making a choice that ensured my package would never arrive when they assured me it would, and then the FedEx refund process set me up for failure. I feel violated.
Business Response
Date: 04/16/2025
Dear Ms. ********************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 772503089852.
Our records indicate a proof of delivery on March 12, 2025, at 2:27 p.m., and we understand you are advising that the package was delayed by Customs, because
the *** who assisted you at the FedEx Office & Ship ***************** on March 5, 2025, entered the declared value amount of $100, because you were unsure
of the value of your paperwork. We called the center and reviewed this information with them. Please be mindful that International countries require a value whether
it is $1.00 or higher, and our ***s will not know in advance, if an international package is going to be delayed despite your commitment date, because that is at the
discretion of the Custom authorities in the destination country. We are granting credit as a one time goodwill gesture to the original form of payment.
We called on April 16, 2025, however there was no answer.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/16/2025

Complaint: 23206808

I am rejecting this response because:
I would ask that FedEx be mindful that I am just a customer, and certainly not an expert in customs regulations. I needed the package to arrive by a particular date and paid for it to arrive by even well before that date, but the FedEx employee, the person who indeed should be "mindful" of the possible consequences of the choices being made, said nothing about this danger of delay. He chose that $100 dollar amount and that choice had serious consequences for me, the customer.
And I do not accept a credit towards my payment method because I currently have lost all trust of FedEx and have no intention of using them again if this is not resolved in a way that acknowledges the terrible situation FedEx put me in: Irreplaceable documents were needed by a particular date, but they didn't arrive in time. They also sat around in a delivery depot waiting to be collected by the receiver, instead of delivered to him, which made both me and the receiver extremely uncomfortable, considering the irreplaceable nature of the documents.
And also, I do not accept a credit, because I visited the branch to ask for a refund and I was quickly and confidently dismissed by the staff. They told me they could not help me, and gave me a phone number. Your offer of a credit does nothing to acknowledge the time I wasted calling that number. For the better part of an hour I was sent from machine to machine to person to machine, never getting the help I needed. At one point a FedEx representative guided me through the website and when I put in my tracking number, the website said I could not request a refund because my package had been delivered in 2020! (please see the attached screenshot). And then another representative assured me I could not request a refund until an invoice arrived in my mail, and of course that never happened, and once the time frame I was told to wait had passed, it was too late to request a refund. Wow.
Your apology does not acknowledge how much time I have wasted on this, how much stress the employee's choice has caused me, nor how many times FedEx either lied to me or mislead me.
I would like a refund.

Sincerely,

***** ***********
Business Response
Date: 04/17/2025
Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 772503089852.
As previously advised, a credit (refund) has been processed to the original form of payment so we suggest you allow time for posting to your credit card.
We regret our services did not meet your needs.. The FedEx Office & Print *********** only processes packages for shipment and are unable refund any charges,
a refund can not be processed until there is a invoicing of shipment in the system. and that should be handled by Revenue Services at ************ Yes, the rep
who assisted you should have encouraged you to provide a value amount or paused the processing of the package until that information was obtained.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ***********

, AR 72703
Initial Complaint
Date:04/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a case of Zep Toilet Bowl Cleanser on March from ******* and it was shipped via Fedex. The tracking number is below. The item, per ******* and FedEx tracking info, was placed on the truck for delivery on April 2. and it is there the story goes seriously wrong. The tracking info reflects that at 2:37pm, I allegedly rejected the package due to the package being damaged. That is a total fabrication. I was home all day, I received no shipments from FedEx that day and in fact never even saw their truck that day. There has been no attempt at a redelivery at all. ******* could not answer my questions and FedEx refused. They kept telling me I rejected the package, I did not. Shipping Status 04-04-2025 4:13 pm Shipment Exception. Barcode label unreadable and replaced. *************** ** 04-04-2025 Shipment Exception. Barcode label unreadable and replaced. - 4:13 pm ***************, ** 04-03-2025 12:12 am DELIVERY EXCEPTION - Damaged, Handling per shipper instructions. Damaged - Handling per shipper instructions. *************** ** 04-03-2025 DELIVERY EXCEPTION - Damaged, Handling per shipper instructions. Damaged - Handling per shipper instructions. - 12:12 am ***************, ** 04-02-2025 2:37 pm DELIVERY EXCEPTION. Refused by recipient - Package Damaged. *************** ** 04-02-2025 DELIVERY EXCEPTION. Refused by recipient - Package Damaged. - 2:37 pm ***************, ** 04-02-2025 8:30 am ON FEDEX VEHICLE FOR DELIVERY ******************************************** VEHICLE FOR DELIVERY - 8:30 am ***************, ** 04-02-2025 6:19 am ARRIVED AT FEDEX LOCATION *************** ** ARRIVED AT FEDEX LOCATION - 6:19 am ******************* 04-02-2025 3:52 am DEPARTED FEDEX LOCATION *******. ***** FL DEPARTED FEDEX LOCATION - 3:52 am
Business Response
Date: 04/16/2025
Dear *******,

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

Our records indicate your package was undeliverable due to damage, and therefore, is being returned to the shipper on tracking number ************. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 04/16/2025

Complaint: 23201532

I am rejecting this response because: nothing will really happen. This has been a continual problem for me and platitudes and apologies are running old. This is not the first time I have had this take place. It is not the first time I learn that someone unknown has put, in writing I might add, that I rejected a package which I never saw or rejected. At this point, I need to see real commitment to change at the Corporate level as it appears they are either unaware of, or ambivalent to, what is taking place in the field..

Sincerely,

******* *****
Business Response
Date: 04/17/2025
Dear *******,

The appropriate management have been notified and are researching your concerns. The local station has reached out to you and spoke to you over the phone to discuss the issues and are working on resolving them.

Respectfully,
Fedex
Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I am not entirely satisfied though, as this is no different than last time. I will continue to monitor their performance closely.

Sincerely,

******* *****
PO Box 1113
Jupiter, FL 33468
Initial Complaint
Date:04/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this formal complaint against Federal Express Corporation (FedEx) for falsifying delivery records and refusing to resolve the issue. Here are the facts: Package Details Tracking Number: #************ Shipped Date: April 7, 2025 Claimed Delivery: FedEx stated the package was "delivered to Mchen" at 2025 on April 7. Evidence of Fraud Surveillance Video: Proves no FedEx driver arrived at my address during the stated delivery time. Here is the Video link.********************************* FedEx's False Documentation: Attached screenshot shows fabricated recipient name "Mchen". FedEx's Failure to Act Despite providing video evidence, FedEx closed my case (Case #C-186589428) without resolution. The shipper refuses to cooperate, leaving me with no ************** Violations 18 U.S. Code 1343 (Mail Fraud): Falsifying delivery records.Demands Full refund of $2990 for the lost package. Written acknowledgment of FedEx's falsified delivery record.
Business Response
Date: 04/15/2025
Dear Dang Fzguro:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your package tracking number ************ was delivered at 2:25 p.m. on April 7, 2025. Additional research confirmed the package was not delivered to the address on the shipping label. Management has been advised of your concerns to perform an internal review. Attempts to retrieve the shipment have been unsuccessful. We advised the shipper of the results from our investigation. We request that you follow up with the shipper for replacement or reimbursement.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 04/15/2025
FedEx's response confirms they failed to deliver to the correct address (Case #********). This constitutes:
1. Breach of contract under UCC *****
2. Fraudulent documentation per 18 U.S.C. 1343

Demand immediate:
- $897 direct compensation to me (recipient)
- Written admission of misdelivery
- DOT investigation referral
Initial Complaint
Date:04/13/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email stating that a delivery attempt had been made, when in fact there was no delivery attempt. The FedEx worker took a photo of a notice on the door which was not there by the time I recieved an email 30 minutes later stating that "We're sorry we missed you" while I was at home.When I contacted customer support for FedEx to request delivery, and to rectify the situation, they said that they would file the complaint & another attempt would be ******* further delivery attempt was completed in the same business day, which this notice was given more than 6 hours before the closure for the day, and now they will likely not make another attempt for at least 48 hours due to the day of the week it is.I want the delivery, on the day that that they claimed they made an attempt -- or forbidding the fact that they are unable to travel in time, an apology and payment for the lost time which has been incurred.
Customer Answer
Date: 04/13/2025
I would like to close and withdraw the complaint, as special measures were taken by FedEx, who provided the delivery on a Sunday, the day following the missed delivery.
Business Response
Date: 04/14/2025
Dear ****** *******:

This is in response to your inquiry addressed to the Better Business Bureau.

After further research, our records indicate this package tracking number ************ was delivered at 2:49 p.m. on April 13, 2025.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:04/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package of specialty medicine that was delivered on Monday April 7. It was supposed to be hand delivered and signed for. Problem was no one was home. Someone forged my name threw it in a mud puddle in my driveway? Called fedex they told me nothing they could do since there was a signatures. I told them it was forged and asked if I signed for it why was it thrown I. A puddle in my driveway so he proceeded to tell me to go online and fill out a complaint I replied with I thought that was what I was doing but I went online only to find that you cannot file a complaint there, you have to call. This bottle of medicine costs over ******* and I need it. They dont care. Fexex is horrible here.
Business Response
Date: 04/16/2025
Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 880294201261.
Our records indicate a proof of delivery on April 7, 2025, at 1:26 p.m. We understand you are advising that the driver noted the recipient name, although not available
during the delivery and left the package on a water puddle in the driver. We regret this experience and the information has been reviewed with the driver.
We attempted to call several times, however received an error message, and was unable to connect.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/16/2025

Complaint: 23195178

I am rejecting this response because: I want resolution of who FORGED MY NAME and threw an almost $2300.00 bottle of medication in a mud puddle!

Sincerely,

***** *******
Business Response
Date: 04/17/2025
Dear Ms. **************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 880294201261, and we regret
how package was delivered. We do not provide employee internal information to customers. The Express management team has addressed the issue with responsible driver.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/17/2025

Complaint: 23195178

I am rejecting this response because:
I did not ask for the employees information, I asked for resolution. What was the ramification to said employee? Should I file a formal police report for a forgery charge? I wasnt looking for that but if I cant get a satisfactory response from this company, I will move forward.
Sincerely,

***** *******
Initial Complaint
Date:04/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against FedEx regarding a troubling incident that occurred today, April 11, 2025, at my residence.A FedEx delivery driver arrived with two packages from CB2, both associated with Tracking ID: ************. The driver scanned both packages as delivered, but only left one behind and took the second package with him.This behavior is unacceptable and deeply concerning. I have security camera footage that clearly shows the driver scanning both packages and then leaving with one of them. This footage is available and can be provided upon request to support my claim.I respectfully request the BBBs assistance in holding FedEx accountable and resolving this matter promptly, including an investigation and compensation for the missing package.Thank you for your attention and assistance.Sincerely,********* *******
Customer Answer
Date: 04/14/2025
Support pictures
Business Response
Date: 04/15/2025
Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 435462402226.
Our records indicate a proof of delivery on April 11, 2025, at 5:45 p.m. We understand you are advising only 1 package was delivered although driver had 2 packages. We
have determined that the Shipper used a duplicate tracking number instead of separate tracking number of which is required for each package, so that package was returned to
the shipper on tracking number 9612019889034325475396. The Ground facility manager called and provided you additional information. We suggest you contact the shipper.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 04/16/2025
Dear Better Business Bureau,

I have reviewed the response provided by the business regarding complaint ID ********, and I accept their proposed resolution.
However, I strongly encourage the business to implement a customer notification system that proactively provides all relevant service information to the paying customer. This would help avoid the need for frustrating processes like filing a complaint and relying on the BBB to prompt a response or explanation.

Thank you for your assistance in facilitating this resolution.

Sincerely,

********* *******
******************************
*******************

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