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- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,677 total complaints in the last 3 years.
- 5,430 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order with ************************ on Dec. 3, 2025. Paid for 1-3 day expedited shipping. Item left their warehouse on 12/3 and FEDEX showed the item would be delivered on 12/5- it was not. This is the 2nd late order managed by FEDEX in two weeks.I also opened a Support Ticket on 12/5- the number is C-215825327. When I track online, FEDEX says the item is still in their system and there are working on getting a delivery date. Item has been sitting in their ***********, **. station for 3 days, since December 3rd. (this is the same issue that happened with the previous package that took 15 days to get to me because the station mistakenly scanned it to go to another state.).Customer Answer
Date: 12/08/2025
You can close this complaint. After 4 days, they located the pkg and it is being delivered today or tomorrow
Business Response
Date: 12/09/2025
Dear ****,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 3:10 p.m. on December 8th, 2025.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 12/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** *******, CA 94564Initial Complaint
Date:12/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am submitting a formal complaint regarding repeated false delivery attempts and inaccurate driver reporting for my shipments.On December 5, 2025, the FedEx tracking page for Tracking #************ showed that my package was on FedEx vehicle for delivery at 2:15 AM. Because my previous phone had died, I stayed home from work the entire day to receive this *********** 7:31 PM, the tracking page updated to state that a delivery attempt was made and the driver was unable to deliver.This did not happen. No FedEx driver came to my residence. I have security camera footage that confirms there was no attempted delivery at any time on 12/05.I immediately called FedEx customer service and filed a complaint. The offshore representatives refused to escalate me to a supervisor. I called again and requested that a manager from the Broken Arrow FedEx facility contact me directly regarding the issue.This is not an isolated event. Approximately one month ago, a FedEx driver left a package at my mailbox on the highway, over 100 yards from my home, and falsely reported that my gate was closed. I have no gate and no fence at my driveway.These repeated false delivery attempts are unacceptable. They cause significant inconvenience and raise serious concerns about driver integrity and package security.I am requesting the following:A call from a manager at the ******************** to address this ongoing issue.A full investigation into the drivers false delivery attempt on 12/05.Assurance that future deliveries to my address will be handled properly and honestly.Immediate rescheduling of my delivery for the earliest possible date.Please contact me as soon as possible to resolve this matter.Thank you,Business Response
Date: 12/09/2025
Dear *******,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 8:33 p.m. on December 6th, 2025. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.Respectfully,
FedExCustomer Answer
Date: 12/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *******************************, OK 74010Initial Complaint
Date:12/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 3 packages to be delivered. 1 has been in Fed Ex possession since Wednesday to be delivered. I have received none of the packages. I am not in any kind of place where it is hard to get to and deliver. Customer service just gives me the run around with excuses saying that no one can contact the drivers. This BS needs to stop and Fed Ex needs to be punished legally.Business Response
Date: 12/08/2025
Dear *****,
Your report to the Better Business Bureau regarding tracking numbers ************, ************, and ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipments were delivered at 11:53 p.m. on December 6th, 2025.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
FedExCustomer Answer
Date: 12/08/2025
Complaint: 24235891
I am rejecting this response because:It is the fault of Fed Ex, that it wasn't delivered and then delivered after any reasonable hour. Most people are not uo at midnight to receive a package. This is pure negligence on their part
Sincerely,
***** *******Initial Complaint
Date:12/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The first package was on the vehicle to be delivered on the 2nd of December. Then it was out for delivery on the 3rd, then the 4th, then again out for delivery on the 5th, now it's been postponed again, supposedly on the 6th. Now the second order is with the same FedEx facility in *********** and it has also been postponed. I would like to have my packages when they are due. I'm sure the businesses paid for FedEx to deliver them promptly.Business Response
Date: 12/09/2025
Dear ***** *******,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 491705789927.
According to our records, your package was scheduled for delivery on December 1, 2025, but was not delivered until December 6, 2025 at 4:15 p.m.. I will forward your concerns to local management for an internal review regarding the delay of your package.
On behalf of FedEx, we regret any inconvenience this may have caused and look forward to serving you more favorably in the future.
Respectfully,
FedExCustomer Answer
Date: 12/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** *******2984 FM 3359Carthage, TX 75633Initial Complaint
Date:12/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 5, 2025, I initiated a return for a defected item that I purchased from ******* and ******* issued me a free return label to use to return the item to the seller via FedEx. I went online to FedEx online and attempted to arrange a pickup date and time. The site advised that in order to arrange a pickup, I would need to enter credit card information, so I did. The item was picked up by FedEx, then when I got my credit card statement, FedEx had charged me $18.28 for some reason. I did not owe FedEx anything nor did I purchase anything from them, so there was no reason for FedEx to charge me for anything. I am providing the tracking number for the package that FedEx picked up from my address, and I can also provide my banking statement if necessary. I am also providing a screenshot of the return label to prove that ******* had already issued it to me before FedEx charged me. I would like for my $18.28 to be refunded.Business Response
Date: 12/09/2025
Dear *****,
This is in response to your recent inquiry addressed to the Better Business Bureau.
As a gesture of goodwill, a one time credit of $18.28 has been applied to the credit card charged for a return pickup.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
Respectfully
FedExCustomer Answer
Date: 12/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** *******************************************, OH 44035Initial Complaint
Date:12/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking numbers ************ & ************ never get delivered. I keep getting exception emails and I called the Cypress Fedex Facility at ************** and spoke with ****** the manager. I explained that my packages were setup for vacation hold. I turned it off but the system keeps holding the packages. I setup the hold for two weeks which it should never have let me because policy is one week. No matter how many customer service phone calls I made previous tracking numbers ************ & ************ were also stuck at the cypress location and were held seven days, never delivered and shipped back. ****** the manager said the packages never left the facility to be delivered rather went from the bin to the return truck. These were not signature required packages they just never delivered them. No matter how many phone calls I made, no matter how many notes were passed on or entered into the computer system, nothing was resolved and the packages were sent back. Now, it's happening again. There is no other number to stop this than limited out of country customer service. They cannot do anything but read the same screen I have logged into my account. Why is it when customers have a real, legit, outside of the box issue, corporate cannot be contacted or call you back. The automated system makes it clear FEDEX Corporation does not want to talk to customers that fall through the cracks.Business Response
Date: 12/06/2025
Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers 395845985010 and 395845987252.Our records indicate a proof of delivery on December 5, 2025, at 10:37 a.m. We regret the delivery was extended despite the requested Vacation hold being expired and they the
previous packages were returned to the shipper after hold expired. That information will be addressed.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 12/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. There has to be a way to escalate problems that don't fit within the available prompts or shipment status online. The offshore customer service was reading status information to me that I already read within my tracking number. There should never be a time where FEDEX customer service doesn't have a internal direct line of communication with upper management. They should not provide a number rather escalate the issue when the customer tries to explain the system is a mess with incorrect information. I could not call a number for.corporate because there isn't one. Also, when a call back is requested and takes place, the system does not know the call back completed. If a call back is requested again the system states a call back has already been requested as if they haven't called back yet even though they had. It leaves the customer with a choice to use another phone number. This was the worst customer service experience I ever had. If ****** from the Cypress FedEx had not called about a previous package hold I would not had this issue resolved. He noticed was was wrong and personally made sure my two packages did not stay stuck in the bin and were delivered on Dec 5th. If he did not help me directly both packages would have eventually been sent back to the seller.
Sincerely,
August *******************************, TX 77493Initial Complaint
Date:12/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every single package that I receive from FedEx is always damaged why is that and there's always be tape when sensors that make to deliver something like that I am sick of this 2026 you people need to do better how many f****** complaints do I have to put in this s*** is not fairBusiness Response
Date: 12/08/2025
Dear ******* ****:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records show tracking number 487732455987 was delivered on December 4, 2025 at 4:24 p.m. We are concerned to learn of the reported damage to your shipment. During our research, there wasn't any damage scans in transit. If the content is damage, we ask that you contact the shipper for reship or reimbursement. The shipper can contact FedEx to file claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 12/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* **********************************, NY 10472Initial Complaint
Date:12/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm messaging here as I'm getting pretty desperate for any help. I opened a new account with ********************** on 7 November and then sent 4 boxes of family heirlooms to the ** from ******** on the 11 November. Someone from Fedex called me and asked me to verify my account and I did. While speaking to this agent, I asked where I should upload my Transfer of Residence (TOR-1) form for the UK to avoid paying duties, and she said she would open a case. I only have a case number because I asked a question....and this has caused my packages to sit for 3 weeks with no movement. I've been assigned a case worker, ********. She does not answer her phone. It's been three weeks and she has not reached out to me. I've left multiple voicemails, called your line multiple times trying to ask other agents to contact ******** for me, nothing. Case number ******. All of these boxes contain things from my late grandmothers and I just want to ensure everything is OK and safe. I'm so stressed without having any updates. Nobody seems to care and nobody can give me any updates except a woman who doesn't answer her phone.Business Response
Date: 12/08/2025
Dear ********,
Your report to Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you have experienced as a result of this situation.
Our records indicate that your shipment is in our ******************** ******** has been in contact with via email ************************** and will continue to communicate with you with any updates.
FedExCustomer Answer
Date: 12/08/2025
Complaint: 24229868
I am rejecting this response because I still have 0 update on my boxes full of my family heirlooms. Are they in customs? Has Fedex stopped them? Where are they in *******. One of your colleagues told me they were in *********** and the UK said it was in ********. ******** says theyre in *******. Why havent they been scanned in 3 weeks? ******** gave a non-answer that hasnt helped the situation. What is the issue and who can I contact about seeing these packages are located?Sincerely,
******** *******Business Response
Date: 12/09/2025
Dear ********,
Your shipment is in our ******************** ******** will continue to keep you updated once more updates are available.
FedExCustomer Answer
Date: 12/09/2025
Complaint: 24229868
I am rejecting this response because it hasnt been scanned in three weeks. These are boxes of great sentimental value to me and Fedex doesnt seem to care. Ive waited over three weeks for something that was meant to take one week. Its in Fedexs security department which means it is completely within their power to deal with it, but theyre doing nothing to look into the situation. A proper solution would be to get the boxes moving, scanned, and give something actionable. This complaint led to ******** telling me that she is waiting for security. How can security start taking action? If I need to answer questions or provide information for release, then tell me? Just saying wait after I have been waiting since Nov 11 isnt a solution.
Sincerely,
******** *******Initial Complaint
Date:12/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against FedEx for repeated delivery failures that violate my disability-related delivery instructions and deny me access to items I purchased.I have a documented physical disability that prevents me from retrieving packages left on the ground floor of my apartment building. I live on the 3rd floor, and my Target and other retailer accounts include clear delivery instructions stating: Apt 3A front door Signature requireDespite this, FedEx drivers have repeatedly left my packages on the 1st floor, not at my front door, which I physically cannot access. This has happened over three consecutive days (December 2, 3, and 4), and it has happened previously as well.I have called FedEx each time and was assured that my delivery instructions would be followed going forward and that it is my right under accessibility guidelines to have packages delivered where I can safely access them. Yet the problem continues.On December 4, 2025, FedEx again left a Target package on the 1st floor and marked it as delivered as requested, despite my instructions explicitly requiring 3rd-floor front-door delivery.This ongoing pattern denies me equal access to the goods I purchase and imposes significant hardship due to my disability.Desired Resolution:1.A formal *** compliance review of the ******** IN FedEx terminal and its delivery practices.2.Documented corrective action and retraining for the delivery drivers responsible.3.A permanent note on my FedEx delivery profile requiring delivery to my front door (3rd floor) as specified in my merchant delivery instructions.4.Written confirmation that FedEx will ensure future compliance with ***-related delivery needs.5.Reimbursement or cooperation with ****** for any packages that were not delivered to the correct location.Supporting Information Available:Business Response
Date: 12/09/2025
please see attached.Customer Answer
Date: 12/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Dr. ******** *********************************************, IN 46410Initial Complaint
Date:12/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After requesting Fedex not walk on my grass MANY TIMES. After filing numerous complaints and being assured it would be taken care of. After a driver yelled screamed and cursed the whole time while delivering my package two days ago. Today the driver walks right up and down the middle of my yard. Right past the Pleae keep off of grss signs, Starting to think FedEx just enjoys harrasing customers.Business Response
Date: 12/08/2025
Dear **** ******,
This is in response to your inquiry addressed to the Better Business Bureau.
Thank you for bringing this matter to our attention again concerning your delivery and the driver's behavior. I sincerely apologize for the inconvenience and frustration this situation has caused you. Your experience is important to us, and we take concerns like this very seriously.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. I have been advised that he has spoken directly with both you the recipient and the service provider responsible for that area to ensure we fully understand what occurred. This matter has been addressed internally with the driver.
Moving forward, we will have a designated Express Courier handling the delivery of this package for recipient. This will be monitored by the team
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 12/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution if they follow through with it. I just want someone to respectfully deliver the packages I have paid for you to deliver. Without tramping on my grass and yelling and screaming curswords and name calling. If you accept that in a driver, there is nothing I can do,
Sincerely,
**** ****************************************
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